Vodavi Triad 1/2/3 Product Description Manual

							8-16 I CL I D Ans wered Call Ma nagem ent Table
ICLID Answered Call Management Table
An Answered Call Management Table with 100 entry capacity is
mai ntaine d in the sy stem. The cal l ing numbe r/na me infor ma ti on
pe rtaining to any answ ered call is pla ced in this ta ble a t the time the
sys te m de t er min es the cal l was ans wer ed .
Thi s tab le ma y be acce ss ed from any use r st at ion dis pl ay p hone so t he
answ er ed c all s may be re vi ewe d a nd ha ndl ed by t he end use r . A ny
Attendant station(s) can delete a table entry, one entry at a time. Upon
entering the re view proce ss , the functions av ailab le to a phone are:
Tabl e 8 -2 : ICLID Ans wered Cal l Ma nagem ent
Function Button
Go to beginning of table Dial Code 659
Review next item in tabl e ent ry MUTE
S te p to ne x t t ab le e ntr y HO L D
D elete t ab le entr y (Atten dan t o nly ) FLASH
Exit table review function ON/OFF
Step to previ ous table ent ry TRANSFER
Cal l B ack SPEED 
						

							ICL ID Unans wered Call Ma nagem ent Table 8-17
ICLID Unanswered Call Management Table
An Unans were d Ca ll Mana gem ent T able with 100 e ntry capa city for the
Tri a d 1 /2 /3S yst em is mai nt ai ned. Th e c a ll ing numbe r /na me inf orma ti on
pe rtaining to any unans wered call is placed in th is ta ble a t the tim e the
sys te m de t er min es the cal l was ab andone d.
This table may be accessed from any station display phone so that the
unans wer ed c al ls may be r evi ewe d and h andl ed by t he e nd us er . Up on
entering the re view proce ss , the functions av ailab le to a phone are:
Reviewin g ICLI D Un an swe red Cal l Ma na gem ent T abl e
1 . Di al acces s cod e [ 63 5] on t he di al pad fr om any st at ion in th e s yst em.
2 . Whe n t he des ir ed ta bl e e nt ry is di sp laye d on th e LCD, pr es s t he
SPEED button to automatically dial the table entry.
For Ne xt I te m i n thi s E ntr y:
1. Pres s the MUTE button to toggle to the nex t item.
2. Pres s the ON/OF F button to e xit the re view function.
For Ne xt T a bl e E ntry :
Press the HOLD button .
For Pr ev io us T a ble E ntr y:
Pre ss the T RAN S b utton.
Ta ble 8-3 : ICLID Unansw ered Cal l Mana ge me nt
Function Button
1. Go to beg in ni ng of t abl e Dial Code 635
2. Review next i tem i n t able entr y MU TE
3. Step to next table entry HOLD
4. Del ete tab le en tr y FL ASH
5. Ex it ta b le rev iew fun c tio n ON/ OFF
6. St ep t o previo us t abl e ent ry TRA NSFER
7. Call Back SPEED 
						

							8-18 Mes sage s - Cust o m
Mess ag es - C u st om
The Cus tom M es sage fe at ure l et s the s yst em admi ni st ra tor e nte r up t o
ten messages for u se by system station users. These messages may be
spe cif ie d an d cust omi z ed by t he cust ome r on a syst e m-wi de bas is .
The system administrator (Station 100) programs the ten custom
mes sag es at t he fir st A t te ndant s ta ti on a s f oll ows:
1. Dial th e C ustom Messa ge program code [694] on the dial pa d. T he
following message displays:
2 . Ent er a val id me ssa ge bin numbe r [2 1–30 ]. The fo l lo wi ng mes sage
d is play s a fte r th e b in # h as b ee n s el ec t ed.
3. Enter the custom message using the dial pad keys to enter the letters
asshowninChapter6,Figure 6- 5: O ther Key Pad Codes ( Name)
.
†Up t o 24 al pha nume ri c char acte r s may be e nt er ed f or t he custo m
message (this represents 48 digits entered). The actu al characters
display a s the digits are b eing e nte re d w hile prog ram ming th e
mes sag es.
†TheAttendantmustgoidleafterprogrammingamessagebefore
another me ss age may be pr ogra mme d.
†The A tt end ant t hen pre ss es th e H OLD but ton to ent er t he
mes sag e a nd a confirma tion tone is heard.
Conditions
†The teleph one re ce iv ing the m ess age or programming mu st be a
display tele phone.
†Key te le phone s and S LTs ca n leave a me ssa ge. SLTs are n otified tha t
the y le ft a m ess age with a wa rning tone whe n going o ff-hook .
ENTER MSG NO
MM M DD YY HH:MM am
m mmm mm mmm m. . .
EN T ER MS G : 
						

							Out going A cce ss - Att endant Disable 8-19
†Incoming and outgoing calls are not inhibited with a message
di spl ayed.
†Whe n a mes sage i s dis pla yed by a ke y t el ep hone, the D ND b utt on
LED flashes at the 15 ipm rate.
†Whe n DN D is invoke d on th e tele phone, the m ess age is ca nceled.
†Mes sage A cce ss (wi th de sir e d me ssa ge) may be ass ign ed to a fl ex
but ton.
†The Message Access function is assigned to a station flex button in
dat aba se adm ini st ra ti on.
†A st at ion use r may s tor e any of t he avai la ble me ss age s und er a fle x
but ton ass ign ed as a Me ssa ge Acces s b utt on.
†The t en Cust om M e ssa ges di spl ay in a s imi la r fas hion as Canne d
messages. The idle station display shows the message that was
act iva te d a t the st at i on and a ca ll in g st at io n re cei ve s t he STA XXX or
name -i n-di sp lay fol lowe d by th e p rogr amme d cus tom me ssa ges .
†Thi s f eat ur e i s not avai l abl e f or use at A tt en dant st at ion s.
Outgoing Acces s - Attendant Disable
The A tt en dant st at io n c an di sa bl e C O l in es, pr ev ent ing outg oing CO c al ls.
1. Lift hands et or pres s ON/OFF button.
2 . Di al [6 02 ] on th e d ial p ad. A conf ir mat io n t one i s hea rd.
3. Press the line button(s) of the CO Line(s) to disable. A confirmation
t one is he ar d an d t he CO Line b utt on(s) LED i s f las hin g.
4 . To re ac t iv ate t he CO Li ne(s ), r ep eat t he st ep s t o di sa ble i t. 
						

							8-20Override
Override
If Attendant Override is allowed, Attendant(s) stations may override or
call stations that are busy or in Do Not Disturb to alert them of a call.
Cal l in g a Sta tion Bus y on a CO Cal l
1 . Pr es s t he pr e- pro gram med* AT T N O VER R I DE but ton [60 1 ]. T hre e
short tone bursts are presented to the called party.
2. After five (5) seconds, the station’s CO l ine i s autom at ic al ly pl ac ed on
ho ld and the Atten dant is cut-through.
Cal l in g a Sta tion in Do Not D is turb Mode
Pr es s t he pr e- pro gram med* AT T N O VER R I DE but ton. The s tat i on i s
si gnal ed wit h a Ca mp- On tone .
Outside Call - Answ er
1. Lift hands et.
2. Pres s s low flashing outside line button. ( If your te le phone is
p rogr amme d wi th Pre fer re d L ine Answer, you may answe r an outsi de
line by lifting the handset.)
Out side Cal l - Pl ace
1 . Pr es s O UT SI DE LIN E b utt on. ON/ O FF LED li ght s and d ial t one is he ar d.
2. Dial desired party.
Rec a l l
When outsid e line is on hold for extended time perio d, a rea l ring is hea rd.
Pr es s O UT SI DE LIN E b utt on f las hin g at a ve ry fas t ra te.
Conditions
Recall doe s not a pply to intercom calls place d on hold . 
						

							Rel eas e But to n 8- 21
Release Button
The Release Button feature lets the station user disconnect calls while
off- hook (on hands et, not spe ake rp hone), sp ee ding up call ha ndling
ti me .
While off -hook (on ha ndse t, not sp eak erphone ) on an intercom call,
trans fer s eque nce, pa ge announce ment, or CO call:
Pr es s t he pr e- pro gram med* R E LEA SE but t on t o t er mi nate i nte rc om
call, trans fer s eque nce, page a nnounceme nt or CO call.
Setting System Time and Date
The System Time/Date must be set by the first programmed Attendant.
1 . Di al [6 92 ] on th e d ial p ad. A conf ir mat io n t one i s hea rd.
2. Enter date and time as follows: Y YMMDDHHMM
When correct number of digits are entered, a confirmation to ne is
hea rd.
3. Press the ON/OFF button to OFF to update the display.
Software Version Display
The c ur re nt sys te m s o ft war e c a n be vi ew ed by t he fi rs t pro g ra mmed
Attend ant. T he dis play s hows the ve rsion numbe r and le ve l of so ftwa re .
At the first Attendant station:
Di al th e S / W D isp lay c o de [6 05 ] o n th e d ial p ad. T he to p l ine o f the
LC D continues to show the s ame data as it curre ntly dis pla ys, while
the b ottom lin e of the LC D s hows the following in pla ce of the
ti me /d ate i nfor mation :
STARPLUSBASIC
STARPLUSAC D YY = Year 00-99 HH = Hour 00-23
DD = Day 0 1- 31 MM = Minut e 00 -5 9
MM = M o n t h 0 1- 12 
						

							8-22 Speed Dial - Syst em St orin g
Conditions
The station must be an LCD type to view the information.
Sp e e d Di a l - Sy s t e m S t o r i n g
System Speed numbers must be entered by the first programmed
Attend ant. If no Attend ant is s pecified, ente r at Station 100.
1 . Pr es s S PEE D once, t hen pre ss de si re d out si de li ne ke y or se l ect an
outs id e l i ne a utom ati cal ly by pre ss ing the S PEED but t on a second
ti me.
2. Dial the System Speed bin location (020-999).
3 . Di al te l ephone num ber.
4. Pres s the SPE ED button.
5. Hang up.
†Pres sing the TRANS button during numbe r entry initiates a Pulse-
To - T o n e s w i t c h o v e r .
†Pres sing the HOLD b utton d uring nu mber e ntry inserts a Paus e.
†Pressing the FLASH key inserts a Flash into the speed number.
†Pressing the TRANS butto n as the first entry in the speed bin
ins er t s a no- dis pl ay c ha rac t er c a usi ng t he numbe rs st or ed in the
bin not to display on the Digital Telep hones whe n the bin is
acces sed.
Speed Bin numbers 060-099 ARE NOT monitored by Toll
Res triction. 
						

							9
Liquid Crystal Displays
This chapter consists of the Calling and Called LCD displays based on
the function performed. 
						

							Introduction9-3
Introduction
Each di spl ay is ar ra nged in toupperandlo werfi e lds .
†Theupperfield shows the current activity of the telephone.
†Thelowerfield is divided into two sections:
-Theleftse cti on of t helowerfield shows the date, speed bin
nu mber, conne cte d inte rcom station, or outside line numbe r.
-Therightse cti on of t helowerfie ld shows th e curre nt time or
e la pse d t i me on an out sid e ca ll .
Thi s tab le sh ows L CD dis pl ays bas ed on t he func t ion per for med .
Table 9-1: Liquid Crystal Displays (LCD)
F uncti on CAL LI NG Sta ti on Di spla y CAL LE D Sta t ion Di spl ay
Idle Station
Ma nually Dia ling
Outgoing Cal ls
Reca lling Line
from Hold
Reca lling Line
from Another
St a t io n
* Features available with optional softw are
STATION XXX
MMM DD YY HH:M M am
STA XXXNAME
MMM DD YY HH:MM am
STATION XXXNA ME
MMM DD YY HH:M M am
18005551212
LINE XXX HH:MM:SS
LINE XXX RECA LLING
MMM DD YY HH:M M am
RECA LL FROM STA XXX
LINE XXX HH:MM:SSRECALL FROM ..(name)..
LINE XXX HH:MM:SS