Vodavi Triad 1/2/3 Product Description Manual

							5-52 I nco ming CO Cal l Trans fer
Incoming CO Call Trans fer
The Incoming CO Call Transfer feature provides station users the ability to
trans fer a call tha t is curre ntly ringing at their station without a nswe ring
it . Thi s f eat ur e o nly oper at e s whe n t he st at ion is i n an id le mode an d not
available to Single Line Telephone users.
While on an internal/external call and an incoming or transferred CO call
is ringing at your statio n:
1. Place the current call on hold.
2 . Pr es s t he pr e- pro gram med IN C CO X SFR fle xi ble bu tt on,
-or -
Dial th e Incoming CO ca ll tran sfer cod e [ 639] on the dial pad.
3. Press a DSS, Gro up button or dial the three-digit station number or
group number. Call is automatically transferred to that destination.
The incoming transferred CO call receives Music-On-Hold during the
transfer state. (Station user can return to call placed on hold.)
Conditions
†Cal ls may be for wa rde d t o a ny ava il abl e st at ion, AC D/UCD gr oup,
Hunt Gr oup or VM Group.
†De st ina ti on s tat i on mus t have an dir ect a ppe ar ance for th at CO Li ne
or Loop b utton a nd not in D ND or an error ton e is presented to the
originator and the call remains ringing at their station.
†Attendant stations do not send ID digits.
Intercom Button(s)
The I nt er c om But ton fea tur e pr ovi des st at i on use rs t he func t ion of
ringing a busy station via the intercom without using the Camp-On or
ExecutiveOverridefeatures.Thisalsoallowsstationstoplaceintercom
calls on hold.
Prog ram mi ng Fl ex Butt on as I nt ercom Butt on
1. Press the SPEED button twice. 
						

							Intercom Button(s) 5-53
2. Pressthedesiredflexiblebuttontobeprogrammed.
3. Dial [645] on the dial pad. A conf irmation tone is hea rd. If a n error was
m ade dur ing ent r y, an er ro r t one i s r ec e ive d.
Receiving an Inter com Call when Station is Busy(an d has
in tercom bu tton)
The c al li ng st at ion re c ei ves r ing bac k tone i nst ea d of a b usy t one . T he
calle d station he ars ringing and the ir inte rcom button LED starts flas hing
at the incoming CO line rate. This indicates an incoming intercom call.
The called station can press the HOLD button to:
1. Place the current CO call on hold,
-or -
Place the current intercom call on hold. The intercom call is placed on
hold on t he ava il abl e int er c om b utt on.
2. Pres s the flash ing IN TERCOM button to ans wer the incom ing
intercom call, the following message displays on called station’sLCD:
Sta XXX could also be a programmed station name.
By defau lt, no INTERCOM buttons are assigned to any key stations.
Conditions
†If calls are ringing on IN TERCOM bu ttons and a Ha ndsfree call is
re ceived, the H ands fre e call is allowed and the ca lls ringing continue
with m ute d rin ging.
†M u lt ip le i nte rc o m pat h b u tt o ns c an b e a ssi gne d t o a si ngle s ta ti o n,
howeve r up to five inte rna l p arties can be pla ced on hold pe r station.
Music-On-Holdisprovidedtointercom caller onhold.
†Onc e an I NT ER CO M bu tt o n i s s et -u p o n the ke yse t, c all e rs dia li ng t hat
st at ion al ways re ce iv e a r ing back tone as l ong as an avai l abl e
INTERCOM button is idle. If all INTERCOM buttons are in use, the
st at ion m ay us e t he Camp -On or E xecut iv e O ve rr i de f eat ur es to r ea ch
the s ta ti o n. I nt er nal c al l er s a re dr o ppe d a fte r th e C amp- On is
answe r ed.
CA LL FROM STA XXX
MMM DD YY 
						

							5-54 In tercom Cal lin g
†This f eature ca n be programmed on any key station or DSS Cons ole
with an available flexible button. If there is an available INTERCOM
but ton, a st ati on ca ll in g t hat st at ion cannot O HVO, Cam p-O n or
Ov er ri de t hat st at ion .
†A call ringing to a statio n on an INTERCOM button rings either muted
or as a r emi nde r ri ng dep endi ng on st at ion’s tone ringing ca dence .
†Up t o f ive i nte rn al par t ie s ca n be p lace d on hold. No re call t i mer s
app ly to Intercom bu ttons. Internal ca llers ca n be p lace d a nd
removed from hold when they a ppear on a n INTE RCOM button.
†To use t he capab il it y of I NTE RCOM but tons, Busy For war d can not be
active at the station.
†A call ringing to a station on an INTERCOM bu tton and the DND
but ton is pr es sed, re t urns DN D t one to cal le r and t he cal l is dr oppe d.
In t er c om Ca l li n g
Pl aci n g an I nt ercom Cal l
1. Pres s the DSS button of the p arty to be calle d (if progra mme d at your
phone ),
-or -
Dial the three-digit extension number.
You he ar r ing ing if the c a ll ed st at ion is in t he T an swer i ng mod e; or
three b urs ts of tone if called station is in the H or P pos ition.
2. Lift the ha ndse t or use the spe ake rp hone, after the three tone bursts
stop.
3. Hang up to e nd the call.
D iali ng a n umbe r in th e num ber ing pl an ac tiv ates the tel ep hone
au tomati call y. 
						

							Int erco m Transf er 5-55
An sw ering a n In tercom Ca ll
Wi th your in te rcom si gnal i n t he T Mode , you he ar r epe at ed bur st s of
inte rcom tone ring ing and the HOLD button slowly flashe s.
1. Lift the handset or press the MUTE button to answer,
-or -
Move the inte rcom signal sw itch to the H mode to reply.
2. Replace the hands et to e nd the call.
In the P Mod e, you hea r three b urs ts of tone and one-way
announce me nt. The calling party cannot h ear conv ersations in p rogres s.
Lift the handset or press the MUTE button to answer,
-or -
Move the inte rcom signal sw itch to the H mode to reply.
In the H Mod e, y ou he ar th re e b urs ts of tone a nd an announ ce me nt.
Repl y hands fre e or li ft t he h ands et for pr i vacy.
In t er c om Tr an s f er
For Intercom Transfer Without DSS Buttons:
1. Receiveormakeanintercomcall.
2. Pres s the TRANS button. Intercom dial tone is hea rd.
3 . Di al th e s ta ti o n wh er e t he c al l is to be t rans fe rr ed.
4. When the 2nd station answers, you are in a supervised transfer mode
(1st station is staged for transfer).
5. Hang up ( station 1 a nd 2 a re conne cte d).
For Intercom Transfer Using DSS Buttons:
1. ReceiveormakeanintercomcallusingaDSSbutton.
2. Pres s the TRANS button. Intercom dial tone is hea rd.
3. Press the DSS button where call is to be transferred.
4. Hang up ( station 1 a nd 2 a re conne cte d). 
						

							5-56 L as t Number R edial (L NR)
Last Number Redial (L NR)
1. Pres s the SPE ED button.
2. Pres s the pound [# ] ke y. The la st numbe r d iale d over an outs ide line is
automatically redialed. The system automatically selects the original
line used to place the call and redial the number.
†If that line is busy, the system automatically selects another line
fromthesamegroupandredialthenumber.
†If no lines are available in the same group, the station receives a
busy tone and can queue for a line.
†If t he st ati on u ser p re sel ec ts a li ne bef ore ac t i vat ing LNR , the
preselection overrides the line which was used originally.
Least Cost Routing (LCR)
Pl ac i n g an Ou ts ide Ca l l(whe n LC R en able d)
1 . Di al [9 ] on the di al pa d.
2 . Di al th e d esi r ed sev en- digi t t el eph one n umbe r
( i.e ., 1+ ar ea code + 7- digi t numb er ).
3. Wait f or an an swer. Lift hands et or us e the spe ake rphone to converse.
If all lines ava ilable to you a re bus y, remain off -hook for four seconds
to aut omat ical l y be que ue d ont o LCR f or an av ail ab le l ine .
An sw ering a n LCR Queu e Cal l Ba ck
When telephone is signaled, answer the call. The desired telephone
numbe r aut omat ic a ll y i s re dia le d.
Cancelling an LCR Queue Call Back Request
1. Dial the LCR Queue Cancel code, [626] on the dial pad.
2 . Repl ace hand se t or p re ss ON /O FF but ton .
Only one LCRQueue CallBack requestmaybe initiated bya station.When
a second request is made,the first request is canceled. 
						

							Mail bo x Butt o n(s ) 5-57
Ma i lb ox B u t to n(s )
The Mailbox Button featu re provides station users to program specific
mailb ox index numbe rs onto f le xible butto n at their station or DS S
Console. Users can then transfer internal/external callers to specific Voice
Mail Groups or Mailbox numbers. These Voice Mail Groups or Mailbox
numbe rs ar e pr ogr amme d in admi n pr ogra mmi ng. A total of 255 mai lb ox
but tons ar e al lowe d p er sy st em.
Prog ram in g a Fl exible Bu tton (for mai lbox b utton at s tati on)
1. Press the SPEED button twice.
2. Pressthedesiredflexiblebuttontobeprogrammed.
3 . Di al [6 44 ] on th e d ial p ad f oll owed by t he t hre e- digi t VM I nde x
nu mber (001- 255). A confirmation tone is he ard. If a n error wa s m ade
during entry, an error tone is presented.
Us in g Mai l box B utt on (whi le on i nter na l/ exter nal ca ll)
The called station presses the MAILBOX flexible button and goes
on-hook . T he ca ll is the n tra nsfe rre d to the VM port by the telep hone
sys te m. By de faul t, no mai lbox but ton s ar e as sig ned to any key st at ions .
Conditions
†This f eature ca n be programmed on any key station or DSS Cons ole
with an available flexible button.
†Stations engaged in a conference cannot use this feature.
†If no s ta tion(s) are prog ram med in the Voice Mail Group, the use r
re c ei ves an er ror t one.
†Mailbox buttons interac t with the station VMID feature as follows:
VM transfer wit h ID (manually ent er digits) = No st at ion VMID
VM transfer wit h I D (press DSS butt on) = Use stat ion VMID
Ma ilb ox b ut ton fea tu re = N o sta t ion V MID 
						

							5-58 Meet Me Pag e
Mee t Me Pa ge
Requ estin g An oth er P a rty to Meet You on a P ag e
1 . Di al th e d esi r ed two- dig it or t hre e- dig it pa gin g c ode,
-or -
Pr es s p re -pr ogr amme d PAGIN G button .
2. Requestthatpartymeetyouonthepage.
Do no thang up; wait for requested party to answer. When paged
par t y a nswe rs and is conne cte d t o you, th e p age cir cui t i s re le ase d.
Answ ering a Mee t Me Pa ge
Go to the nearest telephone and dial [770] on the dial pad,
-or -
Press the pre-programmed MEET ME PAGE ANSWER button. You are
connected to the party th at pag ed you.
Mess ag e Wa i t in g
Leav in g a Mes sag e Wai ti n g In dica ti on
If you diala stationthatisbusy, unattended, orinDND, you canleave a
mes sag e wa iti ng i ndi ca ti on.
1. Lift hands et or pres s ON/OFF button.
2. Dial th e d esired intercom s tation. Bus y tone or DND tone is hea rd.
3. Pres s the MSG button. A confirm ation tone is he ard. C alled pa rtys
MSG button slowly flashes.
4. Replace the handset or press the ON/OFF button to end the call.
U p to fiv e (5) me ssa ges can be le ft at any Sta tion . 
						

							Mute Key5-59
Answering a Message Waiting Indication
If your MSG button is flash ing at a slow rate , you ha ve a me ss age waiting
for you. The fi r st me ssa ge l e ft is t he fir st one cal l ed.
1. Press flashing MSG button. Station that left message is signaled with
to ne r in ging.
2. If called station does not answer, press MSG once to leave message.
Mu t e K ey
The MUT E b utton p rovide s p rivacy during spe ake rp hone or hands et
operation by disabling the microphone.
1. Pres s MUT E while off- hook on spe ake rp hone or hands et to ac tivate.
2. Press the MUTE button again to deactivate. The mute featu re
a utom atically deactivates up on call term ina tion. 
						

							5-60 Nam e In Dis pla y
Na m e In Di s p l ay
Eve r y e xte nsi on (k ey and S LT ) has t he capab il it y t o p rogr am th e us er s
name so th at pe ople us ing di spl ay te le phone s s ee t he name i nst ea d of
the s ta ti o n nu m ber .
1 . Di al [6 90 ] on th e d ial p ad.
2 . Ent er t he name (up to 7 char act er s) u sin g di al pa d ke ys as foll ows:
3. Pres s the SPE ED button to complete the progra mming proces s.
Era si ng Y our Name
1 . Di al [6 90 ] on th e d ial p ad.
2 . Pr es s t he SP E ED but ton to c ompl et e t he er as ing pr oce ss .
Fi gure 5- 2: Ot he r K ey Pad Co des ( Name )
Othe r Codes
1 = 1# 8 = 8#“=01 * =*#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = * 1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7=7#‘=14 &=*4 .= 24 
						

							Night Se rvice 5-61
Ni g h t S er v i ce
The Night Service feature provides a means to put the system in night
mode from a ny keyset or remove the sys tem from nigh t m ode from any
key set a s long as the sy stem was put in night mode by th e N ight S ervice
fea ture flex button. If the syste m wa s place d in night mod e b y the
Attend ant using h er Night Se rv ice (D ND) button or if the s ystem was
pl ac ed in nig ht mode by the a utoma ti c s ch edul e, t he Nigh t Ser vi c e fle x
button can not remove the system from night mode.
From an idle station:
Pr es s t he pr e- pro gram med Ni ght Se r vi ce fl ex but ton . Th e s yst em is
now in the Night Se rvice Mode .
Removing Night Service Mode
Pr es s t he pr e- pro gram med Ni ght Se r vi ce fl ex but ton aga in. The
system is now removed from the Night Service Mode.
Off -Ho ok Prefe rence
To access an outside line or a feature:
Go of f-hook or press the ON/OFF button.
To access internal intercom dial tone, while Off-Hook Preference enabled:
Pres s p re-programmed ICM b utton or d ial your own intercom
numbe r. ( Do not l if t hands et or pr es s O N/ O FF but ton bef ore di al ing
intercom nu mber. ) LE D lights stea dy a nd intercom dial to ne is hea rd.
You ma y now dia l a n inte rnal station or fea ture Acce ss Code.