Vodavi Triad 1/2/3 Product Description Manual
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![Page 346
ClearCallForward,DND,PersonalizedMessages 7-15
ClearCallForward,DND,PersonalizedMessages
A convenient code [662] is incorporated to cancel either Call forw ard ing,
DND , or P e rson ali z ed M ess age s w hen the S LT u ser f orge ts whi c h c ode
was pr ogra mme d on the phon e
Can cel lin g Cal l Forwa rd, DND , Pers ona lized Mes sag es
1. Lift hands et. N otification tone is he ard.
2 . Di al [6 62 ] on th e d ial p ad. A conf ir mat io n t one i s hea rd.
3. Replace the hands et.
CO Line Direct...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-345.png "Page 346
ClearCallForward,DND,PersonalizedMessages 7-15
ClearCallForward,DND,PersonalizedMessages
A convenient code [662] is incorporated to cancel either Call forw ard ing,
DND , or P e rson ali z ed M ess age s w hen the S LT u ser f orge ts whi c h c ode
was pr ogra mme d on the phon e
Can cel lin g Cal l Forwa rd, DND , Pers ona lized Mes sag es
1. Lift hands et. N otification tone is he ard.
2 . Di al [6 62 ] on th e d ial p ad. A conf ir mat io n t one i s hea rd.
3. Replace the hands et.
CO Line Direct...")
![Page 347
7-16 Conference With Pers on al Pa rk
Co n fe re n c e W i th Pe rs o n a l Pa r k
While connected to an outside line:
1. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
2 . Di al [4 38 ] on th e d ial p ad ( fir st cal l is pl ace d i n pe r sonal pa rk ).
3. Dial desired number for second call.
4. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
5 . Di al [6 64 ] on th e d ial p ad. A l l thr ee pa r ti es ar e c onfer enc e d.
6. Hang up to terminate conference....](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-346.png "Page 347
7-16 Conference With Pers on al Pa rk
Co n fe re n c e W i th Pe rs o n a l Pa r k
While connected to an outside line:
1. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
2 . Di al [4 38 ] on th e d ial p ad ( fir st cal l is pl ace d i n pe r sonal pa rk ).
3. Dial desired number for second call.
4. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
5 . Di al [6 64 ] on th e d ial p ad. A l l thr ee pa r ti es ar e c onfer enc e d.
6. Hang up to terminate conference....")
![Page 348
Ha ndset Receiver Gain 7-17
Ha nd set Re c ei ver G ai n
The Handset Receiver Gain feature allows an SLT user to increase/
decrease the handset volume while on a CO or intercom call.
1 . Hookfl as h and di al t he H ands et Rece iv er Gai n cod e [ 63 8] on t he di al
pad.
2. Dial a v alid numbe r (0= lowe st throu gh 9=highe st) on the dial pa d,
-or -
Pr es s [ #] t o i nc r eas e or [
✳] to de cre ase the gain, one lev el at a time .
3 . Ho o kfl as h aga in to re tu r n t o c a ll .
4 . Repe at ab...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-347.png "Page 348
Ha ndset Receiver Gain 7-17
Ha nd set Re c ei ver G ai n
The Handset Receiver Gain feature allows an SLT user to increase/
decrease the handset volume while on a CO or intercom call.
1 . Hookfl as h and di al t he H ands et Rece iv er Gai n cod e [ 63 8] on t he di al
pad.
2. Dial a v alid numbe r (0= lowe st throu gh 9=highe st) on the dial pa d,
-or -
Pr es s [ #] t o i nc r eas e or [
✳] to de cre ase the gain, one lev el at a time .
3 . Ho o kfl as h aga in to re tu r n t o c a ll .
4 . Repe at ab...")
![Page 349
7-18 L eas t Co st Ro utin g ( LCR)
Least Cost Routing (LCR)
PlacinganOutsideCall(whenLCRenabled)
1. Lift the handset.
2 . Di al [9 ] on the di al pa d.
3 . Di al th e d esi r ed te le phone numb er.
4 . Wai t f or an a nswe r, t hen c onv er se.
If all lines ava ilable are b usy, rema in off- hook for f our second s to
aut omat ic a ll y be qu eue d ont o LCR f or an av ail ab le l ine .
If an LCR Queue Call Back is activated:
Answer call when telephone is signaled, the desired telephone number is...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-348.png "Page 349
7-18 L eas t Co st Ro utin g ( LCR)
Least Cost Routing (LCR)
PlacinganOutsideCall(whenLCRenabled)
1. Lift the handset.
2 . Di al [9 ] on the di al pa d.
3 . Di al th e d esi r ed te le phone numb er.
4 . Wai t f or an a nswe r, t hen c onv er se.
If all lines ava ilable are b usy, rema in off- hook for f our second s to
aut omat ic a ll y be qu eue d ont o LCR f or an av ail ab le l ine .
If an LCR Queue Call Back is activated:
Answer call when telephone is signaled, the desired telephone number is...")
![Page 350
Mess age Wait ing 7-19
Mess ag e Wa i t in g
Leav in g a Mes sag e Wai ti n g In dica ti on
1. Lift hands et.
2. Dial desired intercom station. (No Ans wer or DN D tone is received.)
3. Briefly press and release the hookswitch.
4 . Di al [6 23 ] on th e d ial p ad.
5 . Repl ace hand se t.
Answering a Message Waiting Indication
A mes sage wai t ing lam p i s fl as hing or a st utt e r d ial t one is re c ei ved whe n
the handset is lifted.
1. Lift hands et.
2 . Di al [6 63 ] on th e d ial p ad. ( St ati...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-349.png "Page 350
Mess age Wait ing 7-19
Mess ag e Wa i t in g
Leav in g a Mes sag e Wai ti n g In dica ti on
1. Lift hands et.
2. Dial desired intercom station. (No Ans wer or DN D tone is received.)
3. Briefly press and release the hookswitch.
4 . Di al [6 23 ] on th e d ial p ad.
5 . Repl ace hand se t.
Answering a Message Waiting Indication
A mes sage wai t ing lam p i s fl as hing or a st utt e r d ial t one is re c ei ved whe n
the handset is lifted.
1. Lift hands et.
2 . Di al [6 63 ] on th e d ial p ad. ( St ati...")
![Page 351
7-20 Perso nal ized Mess ages
Pe rso nalized Me ssages
Each st at ion can s el ect a pr e- ass igne d m ess age t o di spl ay on t he LCD of
any key te le phone ca ll ing th at st at ion. To se le ct from ava il abl e mes sag es:
1 . Di al [6 33 ] on th e d ial p ad.
2 . Di al de sir e d me ssa ge code.
3. Replace the hands et. (Activa ting D ND or Call Forward ing cancels
s el ect ed me ssa ge.)
Pa gi n g
1. Lift hands et.
2 . Di al th e p agi ng code . ( Wai t for pa ge warn ing tone .)
[7 00 ] = A ll...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-350.png "Page 351
7-20 Perso nal ized Mess ages
Pe rso nalized Me ssages
Each st at ion can s el ect a pr e- ass igne d m ess age t o di spl ay on t he LCD of
any key te le phone ca ll ing th at st at ion. To se le ct from ava il abl e mes sag es:
1 . Di al [6 33 ] on th e d ial p ad.
2 . Di al de sir e d me ssa ge code.
3. Replace the hands et. (Activa ting D ND or Call Forward ing cancels
s el ect ed me ssa ge.)
Pa gi n g
1. Lift hands et.
2 . Di al th e p agi ng code . ( Wai t for pa ge warn ing tone .)
[7 00 ] = A ll...")
![Page 352
Program ming Names - LCD Dis pla y 7-21
Programming Name s - LCD Display
Eve r y SLT e xte nsi on has t he cap abi li t y t o pr ogra m t he us er s na me s o t hat
pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on
numbe r.
1. Lift hands et.
2 . Di al [6 90 ] on th e d ial p ad.
3. Enter the name (up to 7 characters m ay be e nte re d) by us ing key s on
t he di al pad as shown in chapt e r 6 ,Fi g u re 6- 3: K ey Pa d - Di al B y Name.
4. Pres s the hooks witch to comp...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-351.png "Page 352
Program ming Names - LCD Dis pla y 7-21
Programming Name s - LCD Display
Eve r y SLT e xte nsi on has t he cap abi li t y t o pr ogra m t he us er s na me s o t hat
pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on
numbe r.
1. Lift hands et.
2 . Di al [6 90 ] on th e d ial p ad.
3. Enter the name (up to 7 characters m ay be e nte re d) by us ing key s on
t he di al pad as shown in chapt e r 6 ,Fi g u re 6- 3: K ey Pa d - Di al B y Name.
4. Pres s the hooks witch to comp...")
![Page 353
7-22 Speed D ial - S yste m
Sp e e d Di a l - Sy s t e m
1. Lift hands et.
2 . Di al [6 68 ] on th e d ial p ad.
3 . Di al de sir e d sy ste m s pe ed bin numbe r (0 20–999).
Tran sfer (PBX/Centrex )
To initiate a T ra nsfe r comman d from a n SL T w hile connected to a PBX or
Ce ntr ex li ne :
1. Brief ly press and releas e the hooks witch. Intercom dial tone is heard.
2 . Di al [6 60 ] on th e d ial p ad. A F las h comma nd i s pre se nte d t o t he PBX
or C entrex line.
3. PBX or Centrex stutter tone...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-352.png "Page 353
7-22 Speed D ial - S yste m
Sp e e d Di a l - Sy s t e m
1. Lift hands et.
2 . Di al [6 68 ] on th e d ial p ad.
3 . Di al de sir e d sy ste m s pe ed bin numbe r (0 20–999).
Tran sfer (PBX/Centrex )
To initiate a T ra nsfe r comman d from a n SL T w hile connected to a PBX or
Ce ntr ex li ne :
1. Brief ly press and releas e the hooks witch. Intercom dial tone is heard.
2 . Di al [6 60 ] on th e d ial p ad. A F las h comma nd i s pre se nte d t o t he PBX
or C entrex line.
3. PBX or Centrex stutter tone...")
![Page 354
Vo ice M ail Ope ra tio n 7-23
Vo i c e Ma i l O p e ra t i o n
Receiving a Voice Mail Message Wait
To re cei ve a m ess age wai t ing ind icat i on t hat a voi ce m ess age i s wa it ing ,
the Voice Mail s ystem must b e prog ram med to provide the indica tion.
Af te r the v oic e mai l sys te m r ec e iv es a voic e me ss age for a st at ion user ,
the vo ice mai l must go off- hook.
1. Dial the Voice Mail Message Wait code [420] on the dial pad.
2. Dial the extension number of the station user who...](http://img.usermanuals.tech/thumb/5735/85593/w64_starplus-triad-1-2-3-product-description-ver-3_d-353.png "Page 354
Vo ice M ail Ope ra tio n 7-23
Vo i c e Ma i l O p e ra t i o n
Receiving a Voice Mail Message Wait
To re cei ve a m ess age wai t ing ind icat i on t hat a voi ce m ess age i s wa it ing ,
the Voice Mail s ystem must b e prog ram med to provide the indica tion.
Af te r the v oic e mai l sys te m r ec e iv es a voic e me ss age for a st at ion user ,
the vo ice mai l must go off- hook.
1. Dial the Voice Mail Message Wait code [420] on the dial pad.
2. Dial the extension number of the station user who...")
7-20 Perso nal ized Mess ages Pe rso nalized Me ssages Each st at ion can s el ect a pr e- ass igne d m ess age t o di spl ay on t he LCD of any key te le phone ca ll ing th at st at ion. To se le ct from ava il abl e mes sag es: 1 . Di al [6 33 ] on th e d ial p ad. 2 . Di al de sir e d me ssa ge code. 3. Replace the hands et. (Activa ting D ND or Call Forward ing cancels s el ect ed me ssa ge.) Pa gi n g 1. Lift hands et. 2 . Di al th e p agi ng code . ( Wai t for pa ge warn ing tone .) [7 00 ] = A ll C all - I nte rn al and Ext er nal [701- 708] = Internal Zone 1-8 [709] = Inte rn al All Ca lls [76]+[0] = External All Calls (All Ext Zones) [76]+ [P] = E xte rn al Zones (1-2) (Stations off -hook or in DND do not h ear the interna l p age announce men t.) 3 . Use Fl ash, de pr ess hooks wit ch or r ep lace han dse t to te rmi nat e page . 0 0 = (cl ear s messages) 06 = On Tri p 0 1 = On Vacation 07 = In Meeting 02 = Return AM 08 =At Home 0 3 = Ret ur n PM 09 = On Break 04 = Return Tomorrow 10 = At Lunch 0 5 = Ret ur n Next Week Wh en ma kin g a Zone Page o r Al l Cal l Page and th e zone is bus y, the pag e in itia tor re cei ve s r ingb ack t one u ntil the z one b eco mes av ail able . You th en h ear a warni ng ton e an d can ma ke t he p age an noun cem ent .
Program ming Names - LCD Dis pla y 7-21 Programming Name s - LCD Display Eve r y SLT e xte nsi on has t he cap abi li t y t o pr ogra m t he us er s na me s o t hat pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on numbe r. 1. Lift hands et. 2 . Di al [6 90 ] on th e d ial p ad. 3. Enter the name (up to 7 characters m ay be e nte re d) by us ing key s on t he di al pad as shown in chapt e r 6 ,Fi g u re 6- 3: K ey Pa d - Di al B y Name. 4. Pres s the hooks witch to comp le te the prog ram ming proce ss . Sp e e d Di a l - St a t io n 1. Lift hands et. 2 . Di al [6 68 ] on th e d ial p ad. 3. Dial desired statio n speed bin number (000-019). Sp e e d Di a l - St o r i n g S t at i o n Nu m b e r s 1. Lift hands et. 2 . Di al [6 61 ] on th e d ial p ad. 3. Dial desired statio n speed bin number (000-019). 4 . Di al te l ephone num ber t o s tor e. 5. Brief ly press and releas e the hooks witch. (A confirma tion tone is he ard.) Li ne G roup 1 is pro gramme d alo ng wit h SL T s pe ed n umbe rs and thu s, L ine Grou p 1 i s u se d whe n act iva ting s tat ion s pe ed d ial from an S LT.
7-22 Speed D ial - S yste m Sp e e d Di a l - Sy s t e m 1. Lift hands et. 2 . Di al [6 68 ] on th e d ial p ad. 3 . Di al de sir e d sy ste m s pe ed bin numbe r (0 20–999). Tran sfer (PBX/Centrex ) To initiate a T ra nsfe r comman d from a n SL T w hile connected to a PBX or Ce ntr ex li ne : 1. Brief ly press and releas e the hooks witch. Intercom dial tone is heard. 2 . Di al [6 60 ] on th e d ial p ad. A F las h comma nd i s pre se nte d t o t he PBX or C entrex line. 3. PBX or Centrex stutter tone is heard. Dial number of desired e xtens ion. 4 . Repl ace hand se t to comp le te t ra nsfe r. Universal Day/Night Answer (UDA/UNA) Upon hearing an incoming signal: 1. Lift hands et. 2 . Di al th e U DA /UN A acces s code [# 5] on t he di al pad. You are conne cted to ringing outside line.
Vo ice M ail Ope ra tio n 7-23 Vo i c e Ma i l O p e ra t i o n Receiving a Voice Mail Message Wait To re cei ve a m ess age wai t ing ind icat i on t hat a voi ce m ess age i s wa it ing , the Voice Mail s ystem must b e prog ram med to provide the indica tion. Af te r the v oic e mai l sys te m r ec e iv es a voic e me ss age for a st at ion user , the vo ice mai l must go off- hook. 1. Dial the Voice Mail Message Wait code [420] on the dial pad. 2. Dial the extension number of the station user who received a voice message. Tu rni n g the Mes sa ge Wai ti n g Lamp Off When a station user retrieves the voice messages from the voice mail system,thevoicemailsystemmustbeprogrammedtogooff-hook. 1. Dial the Message Cancel code [421] on the dial pad. 2. Dial the extension number of the station user who received a voice message. Conditions Only VM extensions are allowed to turn ON/OFF VM message wait ind ic at i ons.
8 Digital Attendant Operations This chap ter is intended for use in conjunction with the Station Operation chapt er t o p rov ide st e p-b y-st e p i nst ruct i ons f or oper at in g t he Attend ant(s) D ig ital Te le phone (s) in the s ystem . Visua l and a udible cue s tha t accompa ny t he var i ous f eat ur e op er at ion st ep s ar e al so i ncl uded . Di git al A t te ndant f eat u r es ar e an a ddi ti o n t o di gi ta l s ta ti o n f eat u r es . A n Att endant User’sGuidei s als o av ai lab le t hat pr ovi de s de t ail e d ope ra ti ng ins tr uc t ions . * A F le x B utton mus t be prog ramme d f or de si gna ted f eatu res to op era te. Refe r to C hapte r 6, Table 6-3: Digital S tation - Flex Button Programming Codes.
Introduction8-3 Introduction EachTr iad 1/ 2/3S ystem provides the f ollowing keys, in dica tors a nd fea tur e s: Handset and Speakerarelocatedattheleftsideofthefrontpanel.A hands et is prov ide d to a llow conf ide ntial conv ersation whe n de sire d. Lifting the han dse t from its cra dle (going off-h ook) dise ngage s the st at ion’sbuilt-in speaker. The speaker is located directly below the center portion of the handset. The station ma y be ope rate d w ith the hands et on- hook. Whe n this occurs, audio is transmitted to the station u ser through the station’s spe ake r. Flexible Bu tton sac c es s i dl e o uts ide l ine s, pr ovi de DSS / BL F f or int er nal stations , a cce ss sp ee d dial numb ers a nd a ctivate fe atu re s. The se button s can b e p rogr am med by t he i ndiv id ual st at ion use r. The de faul t fl ex feature buttons are described as follows: †CALL BACK butto n lets you initiate a call back request to another busy st at ion. A s s oon as t hat st at io n be comes i dle , t he st at ion tha t le ft th e call b ack req ues t is automatica lly s igna led. A f lex button mus t b e ass ign ed to use thi s fea tur e. †PIC K-UP bu tton lets you pickup a tone ringing intercom call, transferred, incoming,or recalling outside line call to a specific unat te nde d s tat i on by group or di re cte d ca ll pi ck-u p. †DND (DO NOT DISTURB) button. On Attendant stations, this button be com es the s ystem Night Mode button. A flex button must be ass ign ed to use thi s fea tur e. †LI NE Q UEUE but ton le ts you que ue ont o an out si de li ne wh en al l li nes in a g roup are b usy. Your s ta tion is p la ce d in q ueue awa iting a line in the s ame gr oup t o be come avai l abl e.
8-4Introduction Fixed Featu re Bu tton sfunct ion as fol lows : †VOLUME BAR lets the user adjust ringer, speakerphone and handset vol ume. †H-T -P l et s the us er se l ec t t he IC M Si gnal in g M ode, hand sfr ee t one, or pr iva cy. †FLA SH bu t to n te r mina te s a n o u t si de c al l and r es to r es di al t o ne without ha nging up the ha ndse t. It also tra nsfe rs calls b ehind a PBX or Centrex within those sys te ms. †CAMP-ON button lets you alert a busy party that an outside line is on hold and waiting for the m. †MSG ( ME SS AGE WAI T ) but ton le ts you ini ti at e a me ss age wai ti ng ind icat i on at s tat i ons t hat a re bus y, unat te nde d, or in Do Not Di st urb. MessageWaitingCallbackrequestleftatyourstationisindicatedbya flashing MS G WAIT LED. †SP EE D b utt on g ive s y ou ac c e ss to s pe ed dia li ng, s ave numbe r re di al and la st numbe r re di al . Th is but ton al so a cce ss es fl ex butt on pr ogra mmin g. †TRA NS ( TRA NS FER) but ton tr ans fer s an out si de cal l from one st at ion to ano t her. †CON F (C ONF EREN CE) but ton es ta bli she s and buil ds confe re nce ca ll s. †FO RWA RD (FW D) b utt on l et s you for wa rd your call s to anot her st at ion. †ON/OFF button lets you make a telephone call without lifting the hands et. It turns the telepho ne on and off when using the spe ake rphone. †MUTE but ton le ts you swi tch the bui l t- in micr ophone on or o ff whe n using the spe ake rp hone, or the han dse t m icrophone whe n using the hands et. †HOLD button lets you place an outside caller on hold. Outside Callsare announced by a tone signal repeated every 3.2 seconds. The correspon ding outside line ind icator flashes slowly. Interco m Callscan b e tone ringing or voice a nnounce. If it is voice announce d, the rece iv ing station re ceive s two b urs ts of tone prio r to the announce me nt. If it is a tone ringing ca ll, the rece iving station hears a ton e ring e very 2.4 s econds .
Introduction8-5 Fi gure 8 -1 : A t tenda nt Di git al Di spl ay T el epho ne