Vodavi Triad 1/2/3 Product Description Manual

							Introduction5-3
Introduction
TheSTA RPLUSTriad 1/2/3Systems have a wide variety of features and
flexible programming, allowing each telephone user to program their
te le phone t o me et t he ir own ind ivi dua l n ee ds. Eac h El ec t roni c ke y
telephone provides the following keys, indicators and features:
Handset and Speakerarelocatedattheleftsideofthefrontpanel.A
hands et is prov ide d to a llow conf ide ntial conv ersation whe n de sire d.
Lifting the han dse t from its cra dle (going off-h ook) dise ngage s the
stations built-in sp eak er. T he s pea ker is locate d directly below the ce nter
portion of the handset. The station may be operated with the handset
on-hook . Wh en this o ccurs, audio is trans mitted to the s ta tion us er
through the s ta tions spe ake r.
Flexible Featur e Bu tton sare used to access idle outside lines, provide
DSS / BLF f or int er nal s ta ti ons, acce ss spe ed dia l numbe r and acti va te
fea tur e s. T he se but tons ar e pr ogra mme d by t he i ndi vi dual s tat i on us er .
The default flex feature buttons are described as follows:
†MUTE button allows you to s witch the built-in microp hone on or off
when using the sp eak erphone , or the hands et microp hone when
using the hand set.
†CAMP-ON button allows you to alert a b usy p arty that an outside line
is on h old and wai ti ng fo r t he m.
†CA LL BACK but ton al lows you t o i nit i ate a cal l back re ques t to
another b usy s ta tion. As soon as th at station becom es idle, the
st at ion tha t le ft th e ca ll ba ck r eque st i s a utom ati cal ly si gnal le d. Thi s
fea tur e is NOT av ail ab le on t heSTA RPLUSBas ic Key Telephone.
†DO NOT D IS TURB (D ND) but ton al lows t he us er t o pl ace t hei r
te le phone i nto a Do Not D ist ur b mode t o el im ina te inc omi ng out si de
line ringing, interco m calls , tra nsfe rs and pa ging announce men ts.
ThestationinDNDcanusethetelephonetomakenormaloutgoing
calls. On Attendant stations, this bu tton becomes the system Night
Mode button.
†PICK UP button allows you to pickup a tone ringing intercom call,
transferred, incoming,or recalling outside line call to a specific
unattended s tation either by group or directed call p ick- up. 
						

							5-4Introduction
†LINE QUE UE b utton a llows you to queue onto an outside line when
all line s in a g roup are bus y. Your s ta tion is placed in q ueue awaiting a
li ne in th e s ame gr oup t o b ecome avai l abl e.
Fixed Featu re Bu tton sfunct ion as fol lows :
†SPD button provides you with access to speed dialing, save number
redial and last number redial. This button is also used to access speed
di al and fle x b utt on p rogr ammi ng.
†FLA SH bu t to n is u s ed to te rmi nat e an o u ts ide c al l and re st o re di al
tone without hav ing to hang u p the hand se t. It is also use d to transf er
calls behind a PBX or Centrex within those systems.
†HOL D b utton enables you to pla ce a n outside caller on hold.
†ON/OFF button enables you to make a telephone call without lifting
the handset. It turns the telephone on and off when using the
spe ake rphone.
†CON FERE NCE (CO NF) but ton is use d to e st abl i sh a nd b uil d
c onfer en ce c al l s.
†TRANSFER(TRANS)buttonisused totransferanoutside callfromone
st at ion to anot her.
†CALL FWD button allows you to f orward your calls to another station.
†MESSAGE WAIT (MSG WAIT) b utton allows you to in itiate a message
waiting indication at stations that are busy, unattended, or in Do Not
Disturb.MessageWaitingCallbackrequestleftatyourstationis
ind icated by a flas hing Msg Wa it LE D. 
						

							Introduction5-5
Figure 5-1: Executive Electronic Key Telephone Default Button Map
Outside Callsare announced by a tone signal repeated every
3. 2 secon ds. The corre spond ing outsid e line indicator flashe s s low ly.
Interco m Callscan b e tone ringing or voice a nnounce. If it is voice
announce d, the rece iv ing station re ceive s 3 bu rsts of tone prior to the
announce me nt. If it is a tone ringing ca ll, the rece iving station hears a
ton e ring e very 2.4 s econds .
ST A T I O N100ST A T I O N101STATION102ST A T I O N103
STATION104STATION105STATIO N106ST A T I O N107
LINE1LIN E4
LINE5LINE6LOO PPOOL
CAMP
ONCAL L
BACKDNDPICK
UP
ON /
OFFCONFT RANSFW D
LINE2LIN E3
MUTE
MSG
LI N E
QUEUE 
						

							5-6Introduction
Ta ble 5-1: E lectronic Te le phone Numbering Plan
* Features available with optional softwareACD * Ag e n t H elp 5 7 4 La st N u m ber R edi al [ SP EE D ]+ [# ]
ACD* Age nt Login (Prim ary Grp) 5 7 2+[ 5 UU] LCR or CO Line Grp 1 ( if LCR dis able d) 9
ACD* Agent Login (Secondary Grp) 582+[5UU] LCR Queue Cancel 626
ACD* Agent Logout (Prima ry Grp) 571 Loop Key (Requires Button) 89
ACD* Age nt Logout (S econdar y G rp) 5 8 1 Me s sage Wai t 6 23
ACD* Ca ll Qualif ie r 5 7 0+[ YY] Mode m v ia DIS A Acce ss or Trans 4 99
ACD* Group Member Status 573 Name in Display Programming 690
ACD* Group Pil ot Numbers 1-16 5+[UU] O ff-Hook Pref Progra mming 691+[BB]
ACD* or UCD Avai lable /Unavaila ble 5 6 6 O ff -Ne t - Call Forw ard [ FW D]+ [
✳]
ACD* or UCD Calls in Que ue Dis play 5 6 7 5 5+ [U] OHVO E nable 6 28
ACD* Ov erf low S ta Ava il/Unava il 5 7 8 Page - A ll Call ( Int & E xt) 7 00
ACD* Sup ervisor Login 576+[5UU] Page - External All Call (All Zones) 76+[0]
ACD* Sup ervisor Logout 575[5UU] Page - External Zones 76+[P]
ACD* Sup v Queue Status Display 577+[5UU] Page - Internal Al l Call (All Zones) 709
Atte ndant 0 Page - Inte rnal Zones 1-8 701-708
Background Music 632+[0, 1, 2] Page - Meet Me (Answer) 770
Call For ward - All [FWD]+[6] Personalized Messages 633+[ZZ]
Call F or wa rd - Busy [ FW D]+ [8 ] Pers onalized M es sa ges - C lear 6 33 +[ 0 0]
Call F or wa rd - Busy /No Answer [FWD]+ [9] Repeat Redial 643
Call F or wa rd - N o An s we r [ FW D ]+ [7 ] S ave Nu m ber R e d ial [ SP EE D ]+ [
✳]
Call F or wa rd - Follow Me 6 4 2 S pee d Dial A cces s [ SPEE D]+ [ YYY ]
Call For ward Overri de 5# (000-019 Sta) (020-999 Sys)
Call Park Loca tion - Pers onal 4 3 8 S tation Reloca te 6 36 +[ XXX]
Call Park Loca tion - S tation 4 3 9+[ XXX] Tone M ode Ring Option 6 #+ [XXX]
Call Park Loca tion - S ystem 43+[C ] UCD Group Pi lot Numbers 55+ [U]
Call Park Pick up ( Key and SLT ) # 43 +[ C] Unive rsa l Day/Night A nsw er # 5
Cle ar Call For wa rd, DND, M sg 6 6 2 Voice M ail Grp Pilot Num be rs 4 4+ [ V ]
CO Line Direct A cces s 88+[L LL]
CO Line Group (LCR if 911 ac ti ve) 800
CO Line Groups 1-24 800-823
Dial By Na me 6
✳LEGEND--
Director y Dial 680C=CallParkLocation(0-7)
Dis ti nctive Ringi ng 6 9 5H = H u nt Gr o u p N um be r ( 0- 7)
Do Not Di sturb 631L L L = Li ne N um be r
Executive Overri de/Moni tor Barge-In 625(001-048Triad 1/2,001-144Triad 3)
Ex te ns io n N u m ber s -Tr i a d 1 / 2100-171P=ExternalPage Zone Number (1-2)
Ex te ns io n N u m ber s -Tr i a d 3100-351U=UCDGroupNumber(0-7)
GroupCallPickUp(KeyandSLT) #0UU = ACD* (50-65)
Headset Mode 634V= Voice Mail Group Number (0-7)
Hunt Group Pilot Numbe rs 4 5 +[H]XXX = Intercom Station Numbers
ICLI D Di spla y (A nsw ere d Calls ) 6 5 9YYY = Speed Dial Bin Numbers
ICLI D Di spla y (Unanswe red Ca lls) 635ZZ = Pers onalized Mess ages 
						

							Account Codes 5 -7
Account Codes
When connected to a n outside line call:
1 . Pr es s t he pr e- pro gram med ACC OUNT CO DE but ton .
2. Dial account code up to 12-digits. ( The other p arty does not h ear the
digits being dialed).
†If account code islessthan 12-digits,an[✳]mustbeenteredto
re tu r n to t he c al l.
†If account codes a re forced, the a ccount cod e m ust be entered
prior to dialing the outside number.
Account Codes/Traveling COS ( Verified)
The Verified Account Code/Traveling Class of Service (COS) feature
pr o vid es th e a bi li ty to tr ac k spe c if ic c a ll s b y e nte r ing a v er ifi e d, v ari ab le
length (up to 12-digits) identifier.
Each account code can be ass ig ned a da y a nd ni ght Cl as s-of -Se rv ice for
determining the dialing privileges allowed by that account code. This
provides a means for users to override a restricted station. If the dialed
account code matches the Verified Account code table, intercom dial
to n e i s re tu r ne d, o t he rwi se an er ro r t o ne i s b e p re se nte d.
The us e of forced Account C odes is o ptional, offered on a s ystem- wid e
basis. SMDR must be enabled in order for the account code to print out as
part of the SMD R record . T heTri a d 1 /2 /3Sy st ems al low for up to
250 12-digit account codes for verification purposes.
SMDR must be enabled in order for the Account Code feature to
ope rate . Al so , SMDR mu st b e en abl ed in o rde r fo r the a ccoun t code to
be come p art of the SMD R rec ord. 
						

							5-8 Account Code s/Traveling COS (Verified)
En teri n g an A ccoun t Code Pri or to a CO Cal l
1 . Pr es s p re -pr ogr amme d A CCO UNT COD E b utt on b efor e ac c es si ng a
CO li ne.
2. Dial th e a cco unt cod e up to 12- digits. If the account code matches a
verified account code, and intercom dial tone is returned. Otherwise
an error tone is presented.
(Ifaccountcodeislessthan12-digits,an[
✳] ast er i sk mu st be ent er ed
to re tu r n t o t he c al l. )
3 . Acce ss the out si de CO li ne or di al th e LC R code and dia l the de si re d
nu mber.
Conditions
†Verified Account C odes allow s the use of an a ccount cod e a s a
traveling Class of Service.
†If LCR is a ctivated in the system and verified a ccount codes are f orced,
theusermustentertheaccountcodebeforedialingtheLCRcode.
†Whe n ve ri fi ed ac c ount c odes ar e for ce d, s ta ti on M US T e nt er an
account code to dial a nu mber that is restricted through s ta tion COS
and toll restriction. An account code is n ot required for calls that are
not restricted through station COS and toll restriction.
†Whe n ve ri fi ed account codes ar e not for ced, a st at i on use r may pl ace
a call without entering an account code. In this case , the s ta tion use rs
COS i s b ase d on th ei r st ati on C OS. I n t his c as e, a us er c an ent er a
ver i fie d a cco unt cod e to u pgra de th ei r C OS .
†Verified Account Codes does not function with Redial feature.
SMD R mu st be ena ble d i n orde r fo r t he A ccou nt Cod e feat ure to ope rat e.
Al so , SMD R mus t be ena ble d in ord er for the acc oun t cod e to be come part
of t he S MDR re cor d. 
						

							Ans wering a R ecal l 5 -9
Answe ring a Recall
When an outside line remains on hold for an extended time period, a
recalling ring reminder is sent. (If Preferred Line Answer is enabled, skip
St ep 1 .)
1 . Pr es s ou ts ide l ine , LO OP or P O OL but ton fla shi ng a t ver y fast r at e.
2. Lift hands et or pres s ON/OFF button to conve rse.
Answering Machine Emulation
Whe n a call i s sen t to a voi ce mai lb ox, t he st at ion as socia te d wi t h t he
mai lb ox c an pr ess a pr e-p rogr amm ed but ton to li st en to the c a ll er
le avi ng the voi ce mai l mes sage . If the ma il box owner de cid es to spe ak
with the caller, they can press the pre-programmed button to be
connected to the ca ller.
No ti fi ca ti on M et ho ds
Two methods of notification are a vaila ble , a Ring Mode or a Spe ake r
Mode.Thesemethodsarecontrolledbythetypeofflexiblebutton
assigned on the telephone.
EXAMPLE -- Station A places their phone in the answering machine mode
by pre ss ing the fl e xibl e but ton pr ogr amme d on the t el ep hone. Th e
button light is s olid red. W hatever button type is as signed on the
telephonedefinestheoperationmodeofthefeature.)
Whe n an incom ing CO call rings at a station and forwa rd s (e xcep t busy
ty pe) to the s ta ti o n’svoicemailbox:
†In RIN G MOD E, the pre- progra mmed ans wering machine flex button
fl ashe s a t 48 0 ip m r ed whi le t he ca ll er i s in the owne r’smailbox.The
mai lb ox owner pr es se s t he pre -pr ogr amme d fl as hing but ton and t he
audi o i s b roa dcast ove r th e s pe ake r of t he keys et . The mut e k ey is
ena ble d o n t he keys et at t hi s p oint . The LED l ight i s sol id re d.
†In SPKR MODE, the voice mail message is broadcast over the speaker.
The mute key is e nabled on the ke yse t and the LE D lig ht is solid re d. 
						

							5-10 Ans we rin g Ma chine Emul at io n
Mailbox Options
†To leave the caller in th e voice mailan d st op t he s pea ker br oadca st,
pr ess t he ON/O FF but ton. Th e m ail box ow ner can conti nue to li st en
to the message being left withou t taking action at their keyset. When
the caller disconnects after leaving the voice mail message, the
button returns to solid red a nd the keyset returns to idle.
†To talk to the partyleaving the message, press the MUTE key. The
station re mains in the CON F mod e, a nd the caller he ars the voice mail
and the s tat i on us er.
†To pick up th e call,press the flexible button. When the call is picked
up, the voice m ail s ystem dis connects fro m the call, and the voice
mail port returns to the idle (waiting) state. The caller is in a normal
ta lk st at e wi t h t he CO c all e r.
Conditions
†TheusermusthaveanElectronicorDigitalKeyset.
†Thekeysetmusthaveapre-programmedANSWERMACHINEflex
but ton for t his fe atu re.
†After the in-band digits have been sent to the voice mail, the station’s
fl exi ble b utt on s ta tus is t hen c hec ke d. The fe atu re is e xec ut ed base d
on this check, and the result is as follows:
Ina c ti ve = No f eat ur e oper at ion exe c ute d.
Active=Feature executedasperbuttonfunction(ringo rspeakermode).
†An id le st at io n c an pre ss t he f le xib le but t on t o go t o t he i nac t ive
mode. The LED is extinguished and no answer machine calls are
prese nted to the statio n.
†Once the button is progra mme d at the station, it re mains in the
ina c ti ve mode (L ED ext in guis hed ).
†If the station u ser a nswe rs th e ca ll, the normal CO line LCD win dow
app ears. The ca ll time r s hows the e lapse d tim e including the time the
caller was in VM. The call timer does not start at 0 in this case. 
						

							Auto ma ti c C al l D is tr i but i on (AC D ) 5- 11
Di spl ay Me ssa ges
When the call is ringing the station in the ring mode, the following
mes sag e d is pla ys:
When the station is monitoring the caller in VM, the following message
di spl ays :
Automatic Call Distribution (ACD)
The ACD feature is available with optional software.Whe n pur chas ed,
Uniform Call Distribution (UCD) is not used and is replaced by the ACD
functions identified below. Sixteen Automatic Call Distribution (ACD)
gro ups ca n be pr ogr amme d, ea ch contain ing up to 252 thr ee -di gi t
st at ion numbe rs .
ACD A g en t He lp
The ACD Agent Help feature provides a means for an ACD agent to signal
the i r a ssi gne d s uper vi sor for a ssi st ance . A f le x but t on mus t be
progra mmed for this feature to op erate.
While on a call in progre ss , the age nt can perform thes e functions :
†Pr es s t he pr e- pro gram med HEL P fl ex b utt on. A c onfir ma ti on t one is
heard by the agent. The agent sees their HELP button illuminate if a
supervisor is logged into their ACD group. If no supervisor is logged
in, the agent receives a burst of error tone and their HELP button
does not i ll umi nat e.
VM S CRE ENING RING
MMM DD YY HH:MM am
VM S CRE ENING
MMM DD YY HH:MM am