Vodavi Triad 1/2/3 Product Description Manual

							6-96 Vo l ume Co ntro l Bar (D KT ) 
						

							7
Single Line Telephone
Operation
T hi s c ha p t e r o f t he m an u al co nt a i ns t h e f o ll o w in g t y p e s of
information on Single Line Telephones (SLTs):
†Illustrations of the 2700 SLT models.
†SLT Numbering Plan listing the available features and their codes.
†Step-by-step instructions for using the SLTs in the system.
†Operating instructions for single line users.
Literature similar to the operating instruc tions was prepared for customer
us e in t he fo r m o f aS i ngl e Li ne Te l eph one U ser G ui de. 
						

							Introduction7-3
Introduction
Fe ature s p erta ining to the Single Lin e T elep hones are listed and
des c ri be d i n al pha bet i c al ord er . T he foll owi ng i ll ust r at ions show th e
var io us S LT mode ls ava il abl e:
270 5 Model
Figure 7-1: 2700 Series SLT Telephones 
						

							7-4Introduction
2701 Type 2702 Type w/ Message Wait in g Lamp on Top
27 03 Type wi th Messag e Wait in g Lamp 2 704 Type wi th Fl ash K ey
Figure 7-1: 2700 Series SLT Telephones 
						

							Introduction7-5
* Features available with optional software
Tabl e 7 -1 : S LT N u m ber in g P l an
Account Code E nter 627 Line Queue 621
ACD * Ag e n t H elp 5 74 Me ss ag e Wait 62 3
ACD* Agent Login (Primary Grp) 572+[5UU] Message Wait Return 663
ACD* Age nt Login (S econda ry Grp) 5 82 +[ 5UU] Nam e in Dis play Programm ing 69 0
ACD* Age nt Logout (Prima ry Grp) 5 71 Pa ge - All C all ( Int and Ex t) 70 0
ACD* Age nt Logout (S econdar y Grp ) 5 81 Pa ge - Ex ternal A ll Call ( A ll Zone s) 76 +[ 0 ]
ACD* Group Mem ber S tatus 573 Pa ge - Ex ternal Zone s 76+[P]
ACD* Group Pilot Num bers 5 +[ UU] Pa ge - Interna l All Ca ll 70 9
ACD* Available/Unavai lable 566 Page - Internal Zones 1-8 701-708
ACD* Overflow Sta Available/Unavailable 578 Page - Meet Me (Answer) 770
Atte ndant 0 Pe rsona liz ed Me s sage s 63 3 +[ ZZ]
Call Ba ck 6 22 Pe rsona lized Me s sage s ( Cle ar) 63 3 +[ 00 ]
Call For ward - Al l 6 40 +[ 6] SLT Cle ar - Call For ward, DND 66 2
Call For ward - Busy 640+[8] SLT Conference w/Personal Park 664
Call For ward - Busy /No A nsw er 6 40 +[ 9] SLT Fla sh Com ma nd to CO L ine 66 0
Call For ward - Follow Me 6 42 SLT S pee d Dial Acce s s 66 8 +[ YYY ]
Call For ward - No Answer 640+[7] (000-019 Sta) (020-999 Sys)
Call For ward - Off-Net 640+[
✳] SLT Sta Speed Dial Programming 661+[YYY ]
Call Park Loca tion - Pers onal 4 38 Tone Mode Ring Option 6# +[ XXX]
Call Park Loca tion - S yste m 4 3+ [C] UCD Group Pilot Num bers 55 +[ U]
Call Park Loca tion - S tation 4 39 +[ XXX] Unive rs al Da y/Night Ans we r #5
Call Park Pickup (Key a nd SLT ) # 43+[C] Voi ce Ma il Group Pilot Numb ers 44+[ V]
Cam p- On 6 20
CO Line Direct Ac ce s s 8 8+ [LL L]----------------------- LEGEND ------------------------
CO Line Group ( LCR if 9 11 activ e) 8 00
CO Line Group 1-24 801-823C= Call ParkLocation(0-7)
Directe d Call Pick Up ( SLT ) # 1+ [XXX]G = Vo lu me Con t r o l ( 0- 9)
Do Not Disturb 631H = Hunt Group Number (0-7)
Executive O verrid e 625LLL = Line Number
Exte nsi on N u m ber s -Tria d 1 /2100-171(001-048 Triad 1/2, 001-144 Triad 3)
Exte nsi on N u m ber s -Tria d 3100-351P=1or2
GroupCallPickUp(KeyandSLT) #0U=UCD Grp Number (0-7)
Handset Receiver Ga in 638+[G]UU = ACD (5 0- 65 )
Handset Rece ive r Ga in Increa se 638+[#]V= Voice MailGroupNumber(0-7)
Hunt Group Pilot Numbers 45+ [H]XXX = IntercomS tation Numbers
LCR or CO L ine Grp 1 ( if LCR enabl ed) 9YYY = Speed Dial Bin Numbers
LCR Queue Cance l 626ZZ = Personalized Mess ages 
						

							7-6 Account Codes
Account Codes
SLT stations ca n enter an a ccount code to id entif y the call or calling
st at ion.
En teri n g Accoun t Code (b efore a cal l)
1. Lift the handset.
2 . Di al [6 27 ] on th e d ial p ad.
3. Dial the acco unt code.
If th e a ccount code contain s fe wer than 12 digits, d ia l [
✳]toreturnto
intercom dial tone.
4. Dial [9] or CO Access code and the desired number.
En teri n g Accoun t Code (d uri ng a ca ll )
1 . Pr es s t he hooks wit c h mom ent ar il y. Your c al l is pl ac e d on Exec ut i ve
Hold while you enter your a ccoun t cod e.
2 . Di al [6 27 ] on th e d ial p ad.
3. Dial the acco unt code.
If account code contains fewer than 12 digits, dial [
✳]to
automatically return to the call.
Automatic Call Distribution (ACD)
The ACD feature is available with optional software.Whe n pur chas ed,
Uniform Call Distribution (UCD) is not used and is replaced by the ACD
functions identified in the following. Sixteen Automatic Call Distribution
(ACD) grou ps ca n be pr ogr amme d, ea ch cont ain ing up t o 2 5 2 st ati on
numbe rs .
Agent Login/Logout
The Age nt Logi n/L ogout fea ture al lows an age nt to log i nto pri mary and
secondary ACD Groups to receive calls . To be placed into an active ACD
st at e, th e a gent m ust fi rs t logi n. 
						

							Auto ma ti c C al l D is tr i but i on (AC D ) 7 -7
Pri ma ry G ro up
†Di al LOGI N C ODE[ 572]on the dia l pad, followed by AC D Group
Numbe r (5 XX) des ir ed.
Enter unique AGENT ID code (0000–9999). A confirmation tone is
hea rd and the ag ent is logge d onto the AC D g roup.
†Di al LOGO UT COD E[ 571]on the dial pad to logout of the primary
grou p.
Whe n an age nt logs i n or out of an A CD Gr oup, a n A CD logi n/logo ut
eve nt is s ent t o t he SM DR p or t, if ac t ive .
Second ary Group
†Di al LO GI N CO DE[58 2]on the dial pa d, then the ACD G roup Numbe r
(5 XX) d esi r ed.
†Di al LOGO UT COD E[ 581]on the dial pad to logout of the secondary
grou p.
Conditions
†If an age nt logs i nto an A CD gr oup fr om a s tat i on t hat i s l ogge d i nto
another ACD group, the station is automatically removed from the
previous AC D group.
†An age nt may log out whi le i n wr ap-u p, or unava il abl e.
†An agent logging in i s plac ed in wrap-up mode before rece iving an A CD
call.
†If an agent attempts to log into an ACD group that already has 60
mem ber s (Tri ad 1 /2) or 252 members (Triad 3), t hat a gent r ec e ive s an
er ror t one.
†An age nt may not log on t o t he s ame gr oup a s a pr im ar y a nd
se con dar y m emb er.
TheTriad 1/2/3S yst em doe s not v er ify age nt s I D cod es, exc e pt four -
di git ID e ntr y.
IfamemberisassignedtoaspecificACDgroupandusesthelogin-
logo ut cod es to en ter an d ex it an AC D gro up oth er th an the ir
assi gne d grou p, the datab ase is cha nge d to re flec t the d iffere nt
grou p. 
						

							7-8 Aut omat ic Line Access
ACD A g en t H EL P
The ACD Agent HELP feature provides a means for an ACD agent to signal
the i r a ssi gne d s uper vi sor for a ssi st ance .
While on a call-in-progress, the agent:
Af te r hook-f la shi ng, d ial s the HE LP code [574] on the dia l pad. Th e a gent
must hook -fl ash aga in to re tur n t o t he ir cal l aft er t he code is di al ed. I f no
supe r vis or is lo gged in, t he age nt re c ei ve s one -bu rst of e rr or tone .
Conditions
†Up t o f ive me ssa ges can be le ft at a ny sup er vi sor s ta ti on.
†The sup er vi sor can cance l the HE LP r eque st si gna l b y pr es si ng t he
flashing H ELP b utton. A call is pla ced to the ag ent reque sting HE LP. If
the agent is on a call, the supervisor can press their barge-in button
to moni tor t he call or gi ve as si st ance on t he call .
ACD/UCD Avail abl e/Unavailable Mode
An ACD agent may place their station in Available mode to receive ACD
calls, or block ACD calls by placing their station in the Unavailable mode.
Making a St ation Ava ilab le
Di al [5 66 ] on th e d ial p ad. A confi rma ti on t one is he ar d. ( AC D cal l s a re
re c ei ve d.)
Making a St ation U na vailable
Di al [5 66 ] on th e d ial p ad. A confi rma ti on t one is he ar d. ( AC D cal l s a re
bl ocked. )
Conditions
SLTs receive a stutter dial tone when unavailable.
Automatic Line Access
SLT s m ay h ave t hei r st at ion pro gra mmed t o ac c e ss a pa rt i cu lar C O Line ,
such as a private line or a line from a Group of C O lines , upon going off -
hook. Thi s i s use ful in Ce ntr ex or PBX a ppl icat i ons w hen st ati on user s
have de di cat ed or indi vi dual l in es. O uts ide l ine di al t one is r ece ive d jus t
by going off- hook, wit hout di al ing ac c es s c od es. 
						

							Ca ll B a c k7-9
Ca l l B ac k
Whe n you call a st at ion and re cei ve a busy si gnal :
1. Briefly press and release the hookswitch.
2 . Di al [6 22 ] on th e d ial p ad.
3 . Repl ace hand se t.
Ca l l B rok e ri n g
Call Brok ering ena bles SLT us er on a CO ca ll to Hook- Flash and make
anot her C O cal l . O nce t hi s ot her cal l is est ab li she d, t he SLT use r ca n Hook-
Flash to move ba ck and forth between parties. Hook-F la sh tim er ma y
require ad jus tment for proper operation.
Ca l l For w ar d
Forwarding Calls to Another St ation
1. Lift hands et.
2 . Di al [6 40 ] on th e d ial p ad.
3. Dial th e a ppropriate forwarding conditioncode:
[6] = All Ca lls
[7] = Call Forward No An swer
[8] = Call Forward Bus y
[9] = Call Forward Bus y/No Answe r
[
✳] = Ca ll For war d O ff -Ne t (vi a s yst em spe ed di al)
4. Dial the extension number or speed bin number where calls are to be
forwarded. A confirmation tone is heard.
5 . Repl ace hand se t.
OnlyoneCallBackrequestcanbeleftatastation;thesecondrequest
conv er ts to Me ssag e Wai tin g Req uest.