Vodavi Triad 1/2/3 Product Description Manual

							2-54 I dle Speak er Mo de
†If the cal li ng na me i s p re se nt, an ad dit io nal li ne i s out put i n t he S MD R
re cord ide ntify ing th e na me. Thi s re cor d imme di atel y fol l ow s the
normal SMDR record. The normal SMDR record includes an indicator
whi ch id ent if ie s t hat a fol lowi ng r e cor d w it h na me ide nt ifi c at ion is
pr ese nt .
†Unans wer ed c all s are r ec ord ed in t he SM DR re cor d f or i nc omi ng wi th
an i ndi cat or to all ow t he id ent if icat i on of call e rs for st at is ti cal and
cal l-b ack p urp ose s.
Unanswered Call Management Table
An Unans were d Ca ll Mana gem ent T able with 100 e ntry capa city is
maintained in the system database. The calling number/name
information pertaining to any unanswered call is placed in this table at
the time the sy stem has dete rmined that the ca ll ha s b ee n ab andone d.
Thi s tab le ma y be acce ss ed from any di spl ay te le phone t o r evi e w
unanswered calls. Only an Attendant station(s) can delete an entry from
thi s ta ble .
Id l e Sp ea k er M ode
The I dl e S pe aker Mode f eat ur e a ll ows the s yst em to det e rmi ne whe the r
the f ir st di git d ia le d i s he ar d ov er t he dig it al t el eph one spe ake r. Thi s
feature is allowed or denied on a system-wide basis in programming.
Incoming CO Call Trans fer
The Incoming CO Call Transfer feature provides station users the ability to
trans fer a call tha t is curre ntly ringing at their station without a nswe ring
it. Only Incoming a nd T ra nsfe rred calls can be force d. This fea ture only
ope rat e s whe n th e st at i on is in a n id le mode and i s not av ail ab le to S ing le
Li ne T el ep hone use rs . C all s may be for war ded to any ava il abl e st at ion,
ACD/UCD group, VM Group. 
						

							Intercom Button(s) 2-55
A de sti nat i on st at i on mus t have a di re ct a ppe ar ance for t hat CO Li ne or
Loop button and not in DND, or an error tone is p resen ted to the
originator and the call continues to ring their station. If the station is
busy , the curren t ca ll mus t be placed on hold, th e ringing tran sfer
initiated, and then the station can return to their original call.
Intercom Button(s)
The I nt er c om But ton fea tur e pr ovi des st at i on use rs t he func t ion of
ringing a busy station via the intercom without using the Camp-On or
ExecutiveOverridefeatures.Thisalsoallowsstationstoplaceintercom
calls on hold. If calls are ringing on intercom buttons and a Handsfree call
is rece ive d, the Ha ndsf re e ca ll is a llowed and the ca lls ringing continue
with m ute d ringing .
Multiple intercom path buttons can be assigned to a single station,
howev er up to five inte rna l p arties can be pla ced on hold p er station.
Music-On-Hold is provided to intercom callers on hold.
Thi s fea tur e can b e p rogr amm ed on an y ke y s tat i on or DS S Consol e wi th
an a vai la bl e f le xib le but t on. I f the re i s a n av ai lab le i nte r com but t on, a
st at ion call i ng t hat s tat i on cann ot OHVO , Camp -O n or O ver r ide t hat
station. De pe ndin g on the ke y s tation programming, inte rcom ringing is
mutedorreminderringing.
If all intercom buttons are in use , then th e s ta tion ma y utilize the Cam p-
On or Executive Override features. By default, no intercom buttons are
ass ign ed to any k ey st at ions .
In t er c om Ca l li n g
The sys te m’s architecture allows non- block ing of inte rcom calls. A station
is r eac he d on in te rc om by dia li ng t he ass oc ia te d t hr ee -di gi t n umbe r. 
						

							2-56 In terco m Signa lin g Sel ect
Intercom Signaling Select
Users can control the method by which they receive intercom calls and
signals. A convenient intercom signal switch (electronic telephones) or
HPT button (digital telephones) is located on each telephone for easy
se le ction. The choice s are:
†Handsfree(H)--Thestationuser,uponhearingatoneburstandvoice
announce men t ov er t he spe ake r, can re pl y ha ndsfr ee .
†Pr i vac y (P ) -- T he s ta ti o n u s er r ec e ive s a bu r st o f to n e a nd a vo i c e
announce men t ove r the ir sp eak er. T he microphone is de activate d for
pr iva cy. The cal l ed par t y mu st li ft t he hands et or pr es s the MUTE
bu t to n to answe r th e c a ll .
†Tone Ringing (T ) -- A standard tone ring notifies the party of an
incoming intercom call. The called party answers by lifting the
hands et or mov ing the s witch to the hands fre e (H) position or
press ing the ON/OFF button.
Inter-D igit Time-Out
TheInter-DigitTime-Outfeatureallowsprogrammingoftheinter-digit
ti me -o u t o n a sy st em- wid e b asi s. Thi s fea tu r e app li es to in te rc o m and
LCR calls. DISA inter-digit time-out remains unaffected by this timer.
ISDN
Cur re ntTriad 1/2/3software supports Primary Rate Interface (PRI) and
Basi c R at e In te rf ac e (BR I) Int eg ra te d S er vi ce s Di git al Ne tw ork (IS DN)
circuits. Th e PRI provide s 23 be are r channe ls an d one data channe l
(23B+ D). The BRI provides two be arer chan nels a nd one da ta chann el
(2B+ D).
Calling Number and Called Number services are supported with the PRI
and BRI. Cal l ing Numbe r se rv ice s wi ll b e r out ed in th e s ame man ner as
AN I/ICLID ca lls usin g the IC LID route table and name /num ber translation
ta bl e. 
						

							IS DN2-57
The r ule s and con dit io ns of A NI/I CLI D ar e t he sa me, and st il l app ly to
Calling Number service on ISDN lines. Called Number services will be
routed using the DID/DNIS route table. The rules and conditions of DID
and DNI S are t he sa me, and st il l app ly to IS DN Cal le d N umbe r s er vi ce on
IS DN li nes .
Channels
†The be arer chann els (B channe ls ) tra nsport voice info rma tion to an d
fro m the Central Office.
†The da ta channe l (D) con trols all signaling in form ation for the be arer
channe ls .
PRIB/BR IB
†B o th th e P R I B and t he B RI B r eq u ir e the P has e L o ck Lo o p Unit (P L LU)
to prop erly opera te.
†B o th th e P R I B and t he B RI B c a n o nl y be i nst al le d i n t he B as ic K S U.
†TheTr iad 3sy ste m r equ ir es a me mor y e xpans ion unit (MEMU) for use
of the PRIB/BRIB cards.
†The PRIB only supp orts the NI-2 s ta ndard. T he BRIB only s upports the
NI -1 st and ard.
†Neither the PRIB n or the BRIB will sup port the trunk fe ature s of
Pa ging, R es ei ze , Q ueui ng, or R A N Supp or t.
†Vod avi has succe ssf uly integ rated its BRI IS DN with the Lucent 5 E SS
Central Office and its PRI ISDN with the Lucent5 ESS, Siemens,
St romb urg Car l son, and the DMS 1 00 Ce nt ral O ff ices . Vodav i IS DN
should interface with all Central Office switches, but this has not been
verified. Therefore some delays in service may be experienced.
El ectron ic Key T el ephon e Service
Electron ic ke y te le phone se rv ice (E KTS) is a fea ture that can be prov id ed
on BRI ISDN to simulate standard analog DID lines. This allows several
differe nt numbe rs to be sha re d b y a single BRI circuit.
Due to the decline in telep hony tariffs, there is an increas in g de mand for
BRI ISDN features. A BRI circuit allows two simultaneous calls to be
handled, d ue to its techn ical s pecification. BRI circuits have two
B-Ch anne ls at 64 kilobytes per s econd a nd one D- Chan nel at 16 k ilobytes
pe r s econd . 
						

							2-58ISDN
The Be are r (B) C hanne ls are de sig ned for PCM (v oice ) an d the Data (D)
Cha nnel is d esigne d to carry information spe cif ic to e ach incoming
and/or outgoing call.
TheEKTSfeatureallowsasingleISDNServiceProfileIdentifier(SPID)or
B-Channel to support multiple directory numbers. A SPID is a number
that telephone company switching equipment uses to track
configura tion informatio n for e ach terminal ad apter conne cte d to a n
IS DN te le phone line . The telepho ne com pany should p rov ide S PIDs at
thesametimethattheISDNdirectorynumbersareassigned.Adirectory
numbe r is anothe r te rm for a te le phone numb er.
If an applica tion re quires E KT S, be awa re that BRI ISDN hand le s a bus y
numbe r differe ntly than a D ID circuit. Whe n the calle d numb er is b usy,
BRI will issue a busy signal, but a DID circuit will ring another line in the
circuit. The bus y s igna l is provided by the telep hone company , theref ore
the c a ll i s no t p re se nte d t o t he Vo da vi te le pho ne s wit c h a nd i t is no t
forwarded to voice mail. For example, a caller dials 480-443-6000 and is
connected to the extens ion. While the firs t caller is still connected , a
second caller dials the s ame number. The secon d caller will receive a bus y
signal that is provided by the telephone company.
In a nor mal BRI appl ica ti on, t wo nu mber s are as si gned to e ach BRI ci rcui t,
which consists o f 2 chann els. There can be a m aximum of 4 circuits
equipp ed to handle 8 channe ls pe r BRIB. This is a d irect numb er-to-
channe l re la tionship without huntin g capa bility . Most circuit providers
offe r a n opti onal“hunting”f eat ur e cap abi li ty on BRI ci rcui ts . Thi s op ti onal
fea ture allows numb ers to h unt for id le chann els on the BRIB up to a
maxi mum of 8 chan nel s p er BRI B, as sumi ng 4 BRI ci rcui ts we re i nstal le d.
In EKT S a ppl ica ti ons, you ca n hav e a ma ximu m of 64 DID numbe rs hunt
to one BRIB. Hunting can not be accomplishe d betwe en BRIBs, nor will the
hunt ing fea tur e al low c al ls to be ro ute d t o a bus y DI D numbe r.
Conditions
BRI EKTS su ppor t is ava il abl e in Voda vi te le phone s yst ems wi th soft war e
ve rsion 3.0G a nd highe r.
Like DID, EKTS can be programmed to route calls using up to 7 digits. By
default, only the last three digits are analyzed for routing.
EKT S doe s not re qui re a l i ne a ppe ar ance on a spe cifi c t el ep hone beca use
the BRI terminates directly into the KSU. 
						

							Keys et Mode (Digita l KTU Only) 2-59
Vodav i s uppor t s Bas ic E KTS. The EKT S ca ching opti on i s not s uppor te d by
Vodav i. Ca ch ing is normally use d whe n a n ISDN teleph one instrumen t is
used on the cus tomer premise.
Ke yset Mode (D ig ital KTU Only)
The K e yse t Mo d e f eat u r e all o ws th e s ta ti o n u s er t o de t er mine t he mo de
in which the Digital Telephone with CTI Box (optional) operates. The five
modes a re: Inactiv e mode, PC Ph one mode, ATD Comm and mode, ATH
Comma nd m ode and CKTU mode . T hroug h t he use of a di al code , t he
st at ion use r ca n al so det e rmi ne th e b aud rat e for e ach mod e s el ect ed .
Thi s set t ing is st or ed in bac k- up m emor y i n t he ev ent of a p ower out age
or system reset.
Last Number Redial (L NR)
The Last Number Redial feature permits the automatic redialing of the
la st t el epho ne n umbe r d ia le d on an out si de l ine . Up t o 2 4- dig it s c a n be
st ore d. Out si de li ne se le cti on of t he same l ine us ed is aut omat i c.
LCD Interactive Display
The Executive Digital Telephone provides the user with visual indication
of call status. Calls to and from other extensions, number dialed, line used
and camp- on ar e some of th e f eat ur es di spl aye d.
Least Cost Routing (LCR)
The LCR feature allows the system to automatically select the least costly
route ava ilable according to the numbe r dia le d, the time of day/da y of
wee k, the class of service (COS) ass igne d to the station /trunk group
pr ior it y l e vel a ssi gne d. 
						

							2-60 L ocal Number/ Na me Tran slation Table
Loca l Number / Na me Tr ansl a t io n Tab l e
An administrable table provides a local translation from a received calling
number to a name. This table can be administered by the customer from
the Atte ndan t con sole location. T his table is also s hared by the ICLID
fea ture s. In ca se s of conflict be twee n the name de live re d from the C O
and t hat i n th e l ocal tr ans lat i on ta bl e, t he loca l t ra nsl at ion t ab le shal l rul e.
20 0 en tr ie s are p ro vi de d fo r t heTriad 1/2/3System.
Ma i lb ox B u t to n(s )
Mailbox Buttons allow station users to transfer internal/external callers to
spe cif ic v oice mai l boxes . T he st at ion use r can a ssi gn a mai l box i nde x
number to a f lexib le button for a specif ic V oice Mail g roup or mailb ox in
Sys tem Administra tion Progra mming. 255 buttons are ava ilable for
sys te m us e.
Thi s fea tur e can b e p rogr amm ed on an y ke y s tat i on or DS S Consol e wi th
an available flexible button. If a station is:
†An OH VO, C amp- On or Exe c uti ve O ver ri de i nit ia tor, th ey may not u se
the mailbox button featu re. Stations engaged in a conference cannot
use this fe ature .
†NOT programmed in the Voice Mail Group, the user receives an error
tone. By default, no mailbox buttons are assigned to any key stations.
Mee t Me Pa ge
Use rs may ans wer a pag e ca ll fr om a ny p hone in the sy st em by d ial i ng a
special code. The party who initiated the page must remain off-hook. 
						

							Mess age Wait ing 2-61
Mess ag e Wa i t in g
St at ions t hat ar e busy , una tt en ded, or i n DN D can be l eft a mes sag e
ind ication by other s ta tions in the s ystem . Up to five mes sag es ca n be left
at o ne ke yse t. Upo n re tu rn to the st at i o n, t he u se r c an p re ss the f las hing
MSG W AI T but ton t o ri ng each par t y i n se que nti al or der .
Mess age Waitin g Reminder Tone
A key station can be programmed with a Message Waiting Reminder
Tone at t i med in te rv als .
Mu si c -On- Hol d
A music s ource , whe n conn ected to the s ystem, provides mus ic to a ll
li nes on Hold , pa rke d ca ll s, tr ans fe rr ed cal ls and call s wai ti ng t o b e
answered by Automatic Call Distribution (ACD) or Uniform Call
Distribution (UCD ). T his fe ature ca n be allo wed or denied on a
system-wide basis in database programming. This feature can also allow
or deny Music-On-Hold heard on each CO line and is progra mmab le on a
per CO line basis. This feature also allows the system to assign CO line
circuits as additiona l m usic in puts . This increas es the ca pacity of mus ic
channe ls be yond the two a vaila ble on this sys te m. A total of eight
channe ls is a vaila ble for us e on the sys te m.
Mu t e K ey
PressingtheMUTEbuttonwhileinthespeakerphonemodeorusingthe
hands et disa ble s the micro phone but not af fect the spe ech coming ove r
the s pea ker or ha ndse t. Pre ss ing th e illuminated MUTE button ag ain
re activ ate s the micro phone. 
						

							2-62 Nam e In Dis pla y
Na m e In Di s p l ay
The Name in Display feature allows every extension (electronic/digital/
SLT) the capability to program the users name, for that station, so that
pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on
number on their display. The name is programmed at each station by the
user and may be up to seven letters in length.
Na m e/ Nu m b er D is pl a y At Id l e
The Na me/ Num ber D isp la y fe at ure a ll ows t he pr ogr amme d s eve n-d igi t
name an d station numb er to display tog ether. T his op tion is
pr ogra mmab le on a pe r st at ion bas is, howe ve r t he fe at ure mus t be
enabled/disabled in admin programming. If a station has this feature
ena bled but has not prog ram med a name, the na me p ortion of the LC D is
bl ank, The pr ior it y of th e i dl e di sp la y is UCD / AC D, H unt, St at ion /N ame, or
St at ion al one.
Ni g h t S er v i ce
The Night Service feature provides a means to put the system in night
mode from a ny keyset or remove the sys tem from nigh t m ode from any
keyset as long as the system was put in night mode by the night service
fea ture flex button. If the syste m wa s place d in night mod e b y the
Attendant using the DND bu tton or if the system was placed in night
mode by the a utoma tic s chedule, the nigh t s ervice fle x bu tton can not
re mo ve t he sys te m fr o m night m o de.
Di g i t a l V oi c e Ma i l (D V M)--TheDVMDay/NightOperationcanbesetup
to f ollow the sa me p ath as the D ay/Night/S pecial Mode for the telephone
sys te m. 
						

							Night Se rvice Mo de 2-63
Ni g h t S er v i ce Mo de
Automatic Night Mode Operation
TheTriad 1/2/3System can be programmed in database administration
to place the s ystem into Automatic Night Mode. The Atte ndant(s ) can
overrid e the Autom atic N ight Mode s ch edule simply by pres sin g the
NIGHT (DND) button.
External Night Ringing
The sy st em can b e p rogr amm ed so t hat C O li nes mar ke d fo r U NA ri ngs
ontheexternalpagespeakers.
Manual Operation
The Attend ant(s) can control the use of Night Mod e ma nually b y pres sin g
the N IGHT (D ND) button. An LE D indicates whe n the syste m is in Night
Mode operation.
Ni ght Cl as s o f Ser vi ce (CO S)
The system allows each station to be assigned a different COS for night
ope ration. T he nig ht COS goe s into e ffe ct when the s ystem is put into
night mode manually or via the automatic schedu le. Prevents the misuse
of p hones after hours .
Night Ringing Assignments
Each CO line may be individually programmed for Night Ringing to other
stations, to Hunt/ACD/UCD/Voice Mail groups, or off-net via Speed Dial.
When the system is placed into night mode, manually or automatically,
ringing fo llows the Night Ringing Assignme nts for e ach CO line .
Universal Night Answer (UNA)
Incom ing CO line s ca n be programme d f or Univ ersal N ight Answ er
(UNA ). St at ions t hat do not have acce ss to a l i ne duri ng the da y can
answer that line while the system is in the Night Mode by dialing a UNA
code.