Vodavi Triad 1/2/3 Product Description Manual
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6- 56 I nter co m B utto ns 3. The called station then presses the flashing interco m button to answer the incoming intercom call. Once the call is answered, the following message displays o n the called station LCD: St a X XX ca n be a pro gram med st at ion name . By defau lt, no intercom buttons are assigned to key stations Conditions †If calls are ringing on intercom b uttons and a Ha ndsf re e ca ll is re ceived, the H ands fre e call is allowed and the ca lls ringing continue with m ute d rin ging. †M u lt ip le i nte rc o m pat h b u tt o ns c an b e a ssi gne d t o a si ngle s ta ti o n, howeve r up to five inte rna l p arties can be pla ced on hold pe r station. Music-On -Hold is p rovided to the intercom ca ller on hold. †Once an int e rcom b utt on i s se t u p on the ke yse t, cal le rs di al ing t hat st at ion al ways re ce iv e r i ngback ton e a s l ong as an av ail abl e in te rcom button is idle. If all intercom buttons are in use, the station may use the C amp- On o r Exec u t i ve Ov er ri de fe atu re s t o r ea ch t he s ta ti o n. Int e rna l c a ll er s are dr o pp ed aft er t he c amp- o n i s a nswe re d. †This f eature ca n be programmed on any key station or DSS Cons ole with an available flexible button. If there is an available intercom button, the following actions ca nnot be pe rformed: Exe cutive Override, ACD Supervisor Barge-In, OHVO, Camp-On or Override. †A call ringing to a station on an intercom b utton rings m uted or re minder rin ging, de pend ing on the stations tone ringing cad ence. †Up t o f ive i nte rn al par t ie s ca n be p lace d on hold. No re call t i mer s app ly to Intercom bu ttons. Internal ca llers ca n be p lace d a nd removed from hold when they a ppear on a n Intercom button. †To ut il iz e the c ap abi li t y of int er c om b utt ons, busy for war d c a nnot be active at the station. †A call ringing to a station on an intercom button and the DND button is pressed, returns DND tone to the caller and the call is dropped. CA LL FROM STA XXX MMM DD YY HH:MM am
Intercom Buttons 6-57 In t erc om Ca ll in g Pl aci n g an I nt ercom Cal l 1. Pres s the DSS button of the p arty to be calle d (if progra mme d at your phone ), -or - Di al th e e xt ens ion numbe r. (You he ar ringing if the calle d s ta tion is in the T ans wering mode ; or three b urs ts of tone if called station is in the H or P pos ition. ) 2. Lift hands et or use the s pea ke rph one a fte r the thre e tone bursts sto p. 3. Hang up to e nd the call. An sw ering a n In tercom Ca ll In the T mo de(LED On), you hear repeated bursts of intercom tone ringing a nd the HOLD b utton s low flashe s. 1. Lift the handset or press the ON/OFF button to answer, -or - Pres s the H-T -P b utton to the H m ode (No L ED) to re ply. 2. Replace the hands et to e nd the call. In the P mode(LE D flas hes at 30 ip m), you he ar thre e bursts of ton e a nd one- way announce men t. The calling party cannot he ar conve rsation s in pr ogre ss . Lift the handset or press the ON/OFF button to answer, -or - Pres s the H- T-P button to the H mode to re ply. In the H mode(No LED ), y ou he ar th re e burs ts of tone a nd an announce me nt. Repl y hands fre e or li ft t he h ands et for pr i vacy. Dia lin g a numb er in the n umbe rin g plan activ ate s t he te le phon e autom atica lly .
6-58 Ke yset Mo de In t erc om Tra ns fe r Using Intercom Transfer without DSS Buttons 1. Receiveormakeanintercomcall. 2. Pres s the TRANS button. Intercom dial tone is hea rd. 3 . Di al th e s ta ti o n. 4. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer). 5. Hang up ( stations 1 and 2 are conne cted). Using Intercom Transfer with DSS Buttons 1. ReceiveormakeanintercomcallusingaDSSbutton. 2. Pres s the TRANS button. Intercom dial tone is hea rd. 3. Press the DSS button where to transfer the call. 4. Hang up ( stations 1 and 2 are conne cted). Ke ys et M od e The Keyset Mode feature lets a station user determine the mode and baud rate of the optional CTI Module connected to their phone. When the tele phone is se t to the AT comma nd mod e, the following AT command s a re sup por te d: †Ina ctive -- No CT I information is s ent/re ceived by the teleph one. †PC Phone -- CTI information used with VODAVI Discovery Desktop soft war e must b e s et t o 4 80 0 ba ud r ate . †ATD--This is the modem dialing command. The telephone recognizes the ATD and accepts digits after the command. This allows the PC connection to th e telep hone to use the AT Ring ing command. (Available baud rates are: 1200, 2400, and 4800.) †ATH o r AT HX ( X = 0 or 1) -- T he m odem on hook /of f hook command (ATH) f orces the telep hone to the on- hook state f rom its current s ta te. ATH1 fo r c es the t el ep ho ne to t he o ff- ho o k s tat e fr o m i ts c u rr ent s ta te. If th e hand se t i s off ho ok (l ifte d), th ese comman ds are d iscarde d and no ac tion i s tak e n by th e te lep hon e.
Keys et M ode 6-59 †CKT U -- Th is mode i s us ed when th e op ti onalWanderer(co rdl es s k ey telephone unit) is connected to the statio n. (Refer to theWanderer User Guidef or addi ti onal i nfor mat io n.) At an idle station: 1. Dial th e Keyset Mode code [648] on the dial pa d, -or - Pres s p re -programme d KE YS ET MOD E b utton, the f ollowing displays: 2. Press [ ✳] to scroll through the key set m odes . 3. Pres s [ #] to s croll through the ba ud rates. 4 . Pr es s t he HO LD but ton to s ave t he des ir ed ent r ie s. Conditions †Te l ephon e m ust be i n AT com mand mode to pr ocess AT co mmands . †CT I information is s till s ent out the RS232 p ort in AT comma nd m ode. †The ATD c omman d i s a lway s a cc e pt ed by t he te l ephone wh il e i t i s i n the AT comman d mode . AT HX i s accepte d onl y i f e nab le d. †ATZ is always enabled if station is in the ATD or ATH command mode. †ATD accepts W to indicate a pa use command (ATD T9W9982200) . †ATH or ATH0 causes an on hook event. ATH1 must be specified to go off hook. †De faul t mode i s i nact iv e. †AT or ATZ X (X = 0 or 1) is th e m odem reset/initialize comm and. When these commands are sent to the keyset, it returns OK in ASCII format. The KSU system softwa re versio n must be 1.34 or gr eat er for Wan der er op erat ion. V ers io n 1.3 can be obta ine d from the Sa les dep artme nt. KS U sy st em software Ve rsi on 1.3 doe s n ot suppo rt DO S D BA . On th e Triad 3 sy ste m, the F irmw are v ersion mu st be 1.0B on I ssue 1 card s (Issue 1 F/W Par t Number 9022-00) or 1.0D on Issue 2 ca rds (Issu e 2 F/ W Part Nu mber 9022-10). This firmwar e can be ob tain ed from the Sa les departm ent . INACTI VE MODE=✳SAVE=HOLD BAUD=#
6-60 L as t Number R edial (L NR) Keyset Self Test TheTr ia d 1 /2 /3System contains a test mode feature that supports the off- line testing of Digital Telephones and DSS consoles. The term off-line mea ns tha t the unit unde r te st is disconne cted from the s ystem during the tes t op eration. Digital Te le phone s no t und er te st continue to ope ra te in the normal m anne r. Te st s a re pr o vi de d t o ve ri fy the ke yse t and DS S L ED, LCD , a nd ke ypa d button operations. Last Number Redial (L NR) 1. Pres s the SPE ED button. 2 . Pr es s [ #]. The l ast num ber di al ed over a n out si de li ne is aut omat i c al ly redialed. †The system automatically selects the original line used to place the ca ll and re dials the numbe r. †If that line is busy, the system automatically selects another line fromthesamegroupandredialsthenumber. †If no lines are available in the same group, the station receives busy tone and can queue for a line. †If t he st ati on u ser p re sel ec ts a li ne bef ore ac t i vat ing LNR , the preselection overrides the line that was used originally. LCD Display - Co ntrast The re a re four contra st ad jus tme nts a vaila ble to the use r to adjust the LCD for different lighting levels. At idle phone: Press volume bar up or down for desired effect. Conditions †BGM mus t b e ina ctive. †Handsetmustbeincradle. †ON /O FF but ton must b e set t o O FF.
Le a st C os t R ou t i n g ( LC R ) 6- 61 Least Cost Routing (LCR) Placing an Outside Call when LCR is Enabled 1 . Di al [9 ] on the di al pa d, -or - Pr es s p re -pr ogr amme d LCR button. 2 . Di al th e d esi r ed te le phone numb er. 3. Wait f or an an swer. Lift hands et or us e the spe ake rphone to converse. If all availa ble lines are b usy, rema in off- hook for f our second s to automatica lly be que ued onto LC R for an availa ble line , then hang u p. If an LC R Q ueu e C al l Back is a cti vat ed: 1. When telephone is signaled, answer the call. 2. De sire d telep hone numbe r is automatica lly red ialed. If an LCR Q ue ue C al l Back i s a cti vat e d an d you wis h t o cance l tha t cal l back re que st : 1. Dial the LCR Queue Cancel code, [626] on the dial pad. 2 . Repl ace hand se t or p re ss ON /O FF but ton . Ma i lb ox B u t to ns The Mailb ox Button featu re lets s ta tion us ers p rog ram specif ic mailbox index numbers onto flexible buttons at their station or DSS Console. Users can then transfer internal/external callers to specific Voice Mail Grou ps or Ma il box nu mber s. These Voice Ma il Groups or Mailbox numbers are progra mmed in ad min pr ogra mmi ng. U p t o 2 55 ma il box but tons pe r sys te m ar e al lowe d. The button code is 644XXX (XXX = 001-255). OnlyoneLCRQueueCallBack requestmaybeinitiatedbyastation. When a second requestis made, the first request is cancelled. If the 911 fea ture i s e nab led , the L CR a cce ss cod e is 80 i nstea d of 9.
6-62 Meet Me Pag e Using Mailbox Button while on Internal/External Calls The called station p ress es the Mailbox flexible button and goes on- hook. The call is then trans ferred to the VM p ort b y the te le phone s ystem. By def ault, no ma ilbox buttons are ass igne d to key stations . Conditions †This f eature ca n be programmed on any key station or DSS Cons ole with an available flexible button. If a station is an OHVO, Camp-On or Executive Override initiator, they may not use the Mailbox Button fea tur e. †Stations engaged in a conference cannot use this feature. †If no s ta tion(s) are prog ram med in the Voice Mail Group, the use r receives error tone. †Mailbox buttons interac t with the station VMID feature as follows: -VMTransferwithID(manuallyenterdigits)=NostationVMID. - VM Transfer with ID (press DSS button) = Use station VMID. - Mailbox Button Feature = No station VMID. Mee t Me Pa ge Requ estin g An oth er Pa rty Meet You on a Pa ge 1 . Di al th e d esi r ed 2- dig it or 3 -di git p agi ng c ode , -or - Pr es s p re -pr ogr amme d MEE T ME b utton. 2. Requestthatpartymeetyouonthepage. 3 . Do n ot hang up, wai t for t he re que ste d p ar t y t o ans wer. A s s oon as the pa ged party a nswe rs and is conne cte d to you, th e p age circuit releases. Answ ering a Mee t Me Pa ge Go to the nearest telephone and dial [770] on the dial pad, -or - Pre ss the p re -programme d ME ET ME b utton. You are connected to the pagi ng par ty .
Mess age Wait ing 6-63 Mess ag e Wa i t in g Leav in g a Mes sag e Wai ti n g In dica ti on If you diala stationthatisbusy, unattended, orinDND, you canleave a mes sag e wa iti ng i ndi ca ti on. 1. Lift hands et or pres s ON/OFF button. 2 . Di al th e d esi r ed int er c om s tat i on. 3. Pres s the MSG button. A confirm ation tone is he ard. C alled pa rtys MSG button slow flashes. 4. Replace the handset or press the ON/OFF button to end the call. Answering a Message Waiting Indication If your MSG button is lit, y ou hav e a me ss age waiting for you. The firs t messageleftisthefirstonecalled. 1. Press MSG. Station that left message is signaled with tone ringing. 2. If called station does not answer, press MSG once to leave message. Conditions 8- button phones u se code 623 to as sig n a MESS AG E W AITING button. Mu t e K ey The MUT E b utton p rovide s p rivacy during spe ake rp hone or hands et operation by disabling the microphone. 1. Pres s MUT E while off- hook on spe ake rp hone or hands et to ac tivate. 2. Press MUTE again to deactivate. The mute feature automatically deactivates upon call termination. Conditions Cha nging the op eration, from ha ndse t to sp eake rphone (or the re verse ), cancels the Mute function. Up to five messages can be left at any Station.
6-64 Na me in Dis pla y Na m e i n Di s pl a y Every extension (key and SLT) allow users to program their name so that pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on numbe r. 1 . Di al [6 90 ] on th e d ial p ad. 2. Enter the name (up to 7 characters m ay be e nte re d) by us ing key s on the dial pad. 3. Pres s the SPE ED button to complete the progra mming proces s. Era si ng Y our Name 1 . Di al [6 90 ] on th e d ial p ad. 2 . Pr es s t he SP E ED but ton to c ompl et e t he er as ing pr oce ss . Fi gure 6- 5: Ot he r K ey Pad Co des ( Name ) Othe r Codes 1 = 1# 8 = 8#“=01 * =*# 2 = 2# 9 = 9# , = 02 ( = #1 3 = 3# 0 = 0# ? = 03 ) = #2 4 = 4# Space = 11 / = 04 + = #3 5 = 5# : = 12 ! = * 1 = = #4 6 = 6# - = 13 $ = *2 # = ## 7=7#‘=14 &=*4 .= 24
Night Se rvice 6-65 Ni g h t S er v i ce The Night Service feature [604] provides a means to put the system in nightmodefromanykeysetor remove thesystemfromnightmode from any keys et a s long a s the sy ste m w as put in nig ht mode by the Night Se rv ic e fe at ure fl ex but to n. If the s ystem was place d in night mode by the atte ndant us ing th e N ight Serv ice (DN D) b utton or if the sys tem w as pla ced in nigh t m ode by the automatic schedule, the Night Service flex button can not remove the sys tem from night m ode. From an idle station: Pr es s t he pr e- pro gram med Ni ght Se r vi ce fl ex but ton . Th e s yst em is now in the Night Se rvice Mode . Removing Night Service Mode Pr es s t he pr e- pro gram med Ni ght Se r vi ce fl ex but ton aga in. The system is now removed from the Night Service Mode. Off -Ho ok Prefe rence If your phon e h as b een programmed f or Off -Hook Preference, you can acces s a n outside line, or a fea ture by going off- hook or p ressing the ON/ OFF button. It simulates the depression of a specific bu tton and can be pr ogra med by a s ta ti on us er or a databa se admi ni stra ti on pr ogr amme r usingcode[691]+thebuttonnumber. While Off-Hook Preference is enabled, you may access internal intercom di al tone a s fo ll ows: 1 . Pr es s t he pr e- pro gram med IC M but to n, -or - Dial your in te rcom numbe r. (D o not lift h andse t or pres s ON/OF F but ton bef ore di al ing int e rcom n umbe r.) LE D l i ghts st e ady and intercom dial tone is heard. 2 . Di al an int er nal s tat i on or fe at ure acce ss code.