Vodavi Triad 1/2/3 Product Description Manual
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2-4 Station Features Index AUTOMATI C PAUSE INSERTI ONN AUTOMATI C PRI VACYN AUTOMATI C SELECTIONN B BACKGROUND MUSICMu sic Sou rce B ATTERY BACK-UP (Mem or y)N BUSY LAMP FIELD (BLF)N C CALL BACKN CALL COST DISPLAYN CALL COVERAGEN CALL FOR WARD: PR ESET ACD G rou psN Hunt GroupsN Off-NetN Per CO LineN St at ionsN UCD GroupsN VM GroupsVM System CALL FOR WARD: STATI ON All CallsN BusyN Busy/No AnswerN Fo llo w-MeN No AnswerN Off-NetN CALL PARKN CALL PICKUPTabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta ti o n Fe atur es Index 2 -5 Directed Call Pick- UpN Group Pick-UpN CALL TRANSFERN CALLER ENTER ED I CLI D DIGITSN CALLER ID NAME/NUMBER OPTIONN CALLI NG STATI ON TONE M ODE OPTI ONN CAMP-ONN CAMP-ON RECALLN CANNED TOLL RESTRICTIONN CENTR EX COMPATIBI LI TY Fl ex B utt on Pro gr am min gN O ff-Hoo k PreferenceN P riv a te L in e Ap pea ra n ceN P rog ra mm ab le Fl ash Tim erN P rog ra mm in g *‚#‚an d Ho ok -F la s he s i nto S p e e d D ia lN CENTREX/PBX TRANSFERN C HA INI NG S PE E D BI NSN CO LINE ACCESSN CO LINE CLASS OF SERVICEN CO LINE CONTROL (Contact)Anc il lary Rel ay CO LINE GROUPSN CO LI NE I DENTIFI CATIONN CO LINE INCOMING RINGING ASSIGNMENTN C O LI NE L OOP SUP ER V ISIONN CO LINE QUEUINGN CO LINE RINGING OPTIONSN CO RING DETECTN CO RING TONESN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
2-6 Station Features Index CONFERENCE M ult i-Pa r ty Co nfer enc eN U nsupervised Conferenc eN CONFERENCE ENABLE/DI SABLEN D DATABASE PRINTOUT (Dump)PC /Termi na l DATABASE UPLOAD/DOWNLOADPr in ter/ Term inal DAY/NI GHT CLASS OF SER VI CE (COS)Pr in ter/ Term inal DEFAULT BUTTON MAP PI NGN DIAL BY NAMEN DIAL PULSE SENDINGN DIALING PRIVILEGESN DIRECT INWARD DIALING (DID)DI D Bo ar d DTMF Receiver DIR ECT I NWAR D SY STEM ACCESS (DI SA) CO Line Group AccessN DISA Call ForwardingN P rog ra mm ab le AccessN St at ion AccessN Trunk-to-Tr unkN DIRECT STATION SELECTIONN DIRECT TRANSFER MODEN DIRECTED CALL PICK-UP ACD/U CD G ro upsN St at ionN DIRECTORY DIALINGN D ISAB LE OU TG OIN G C O L INE AC C ESSN DO NOT DISTURB One-Time Do Not DisturbN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta ti o n Fe atur es Index 2 -7 DTMF SENDINGN E E911 INTEG RATI ONProctor PBX-ANI EMERGENCY TRANSFERPFTU /12v END-TO-END SI GNALI NGN EXCLUSIVE HOLDN EXECUTIVE OVER RIDEN EXECUTIVE/SECRETAR Y TR ANSFERN E X TE RN AL NI GH T RIN GI NGPag in g Eq u ip. F FLASHN FLASH ON INTERCOMN FLASH RATES (Program mabl e)N FLASH W ITH SPEED DI ALN FLEXI BLE AT TENDANTN FLEXIBLE BUTTON ASSIGNMENT24-Bt n/ 12-Bt n F L EXI BL E IN TER-D IG IT TIM EOU TN FLEXI BLE NUMBER ING FORCED ACCOUNT CODESN FORCED LEAST COST ROUTING (LCR )N F ORWAR D OV ERR ID EN G GROUP CALL PICK-UPN G RO UP LI S T E NI NGN H HEADSET COMPATI BILI TYHe a d s e t HEADSET MODEN H EARIN G AID COMPATIB LEN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
2-8 Station Features Index HOLD PR EFER ENCEN HOLD RECALLN HOT KEYPADN HOT LINE/RING DOWNN HUNT GROUPS H u nt G ro up C ha in in gN P ilo t H un ti ngN St at ion HuntingN I IC L ID ( C a ller ID ) C a ll in g N um ber /N am e D isp la yExec Keyset Incoming Number/Name for SMDR RecordsExec Keyset U nanswered Call Managem entExec Keyset ID L E SPEAK ER MOD EN INCOM ING CO CA LL TRANSFERN INCOM ING CO LINES OFF-NET FORWARD (via Speed Dial )N INTERCOM BUTTONSN IN TERC OM C AL LI NGN IN TERC OM SIG NAL I NG SEL EC TN ISD NPR I B oard K KEYSET MODECT I Bo x K EY SET SELF TEST24-Bt n/ 12-Bt n L LAST NUMBER REDIAL (LNR)N LCD INTERACTIVE DISPLAYExec Keyset LEASTCOSTROUTING (LCR) 3-Digit TableN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta ti o n Fe atur es Index 2 -9 6 -Di gi t Table (Office Codes)N D a il y St ar t Ti me Tab lesN Default LCR DatabaseN Excepti on TablesN I nser t/ Del ete TablesN LCR Routing for Toll InformationN R ou te L ist Ta b lesN W eekl y Time Tabl esN LO C A L N UM B ER /N A M E T RA NS L AT IO N TA B LEN LOOP BUT TON CO LINE ACCESSN M MAI LB OX B UTTONN MEET ME PAGEN ME S S AGE WAI TIN GN ME S S AGE WAI TIN G R EM IND E R TO N EN MESSAGES - P ERSONA LI ZED Custom MessagesN D ate an d Ti me En try t o Perso nal ized MessagesN P erson a liz ed Messa g e Co d e on a Flex KeyN Sc ro lla b le C a nn ed Messag esMu sic Sou rce MU SIC ON H OLDN MU TE KEYN N NAME IN DISPLAYExec Keyset N A M E / N U M B E R D I S P L AY AT I DL EExec Keyset NIGHT SERVICEN NIGHT SERVICE MODE Au to ma tic N ig ht Mod e Oper at io nN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
2-10 St at io n Feat ures I ndex External Night RingingN Manual OperationN N ig h t C la ss of Ser v ic e (C OS)N Night Ringing AssignmentsN U ni versal Night A nswer (UNA)N W eekl y Ni ght Mo de Sc heduleN O OFF-HOOK PREFERENCE Au to Featu re Ac cessN Au to Line AccessN Hot Line/Ring DownN Intercom AccessN U ser Pr og rammab le Pr eferenc eN OFF-HOOK SIGNALINGN OFF-HOOK VOICE OVER (OHVO)N ONE- TOUCH RECORDINGN ON-HOOK DIA LINGN ON-LI NE P ROGR AMMINGN P PA G E / R EL AY C O N T R O LMISU PA G I N G Exter nal PagingPag in g Eq ui p Internal Paging P ag in g Acces s R es tri ct io nN PA U S E T I M E RN PB X DI AL IN G C OD ESN PER SONAL PA RKN POOL BUTTON OP ERATI ONN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta tio n Fe atures Index 2-11 PR EFER RED L IN E ANSW ERN PR IVACY R ELEASE Per CO Line OptionN P er Stati on Opt ionN PR IVATE L IN EN PU L SE- TO-TONE SW ITC HOV ERN R R ANG E PRO G RAM M I NGN REMOTE ADMINISTRATION Database Upload/DownloadPC/Term/Modem REMOTE SYSTEM MONITOR & MAI NTENANCE R emo te Sy stem Mai nten anc ePC/Term/Modem R emo te Sy stem Mo ni torPC/Term/Modem REP EAT RED IALN RI NG T O NEN S SAVE NUMBER REDIAL (SNR)N SINGLE LINE TELEPHONE (SLT ) COMPATIBILIT YCS I B 2500/ 2600 Type SPEAK ERPHONE24-Bt n/ 12-Bt n STATI ON CLASS 0F SER VICEN STATI ON I D LOCKN STATI ON MESSAGE DETAI L RECOR DI NG (SMDR )Pr in ter/ Term inal S TAT I O N R E LO C AT I O NN STATI ON SP EED DIALN SYSTEM CAPACI TYN SYSTEM HOLDN SYSTEM SP EED DIALN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
2-12 St at io n Feat ures I ndex T T-1 TR UNKI NGT-1 B oard TEXT MESSAGING (Si lent Respo nse)Exec Keyset TOLL RESTRICTION (Table Driven)N TRA NSFER R ECALLN U U NI FO R M C ALL D ISTR IBU TIO N ( UC D ) Agent Queue Status DisplayN A lternate UCD Group AssignmentsN Au to Wra p -Up w ith Tim erN Av a ila b le/ Un av a ila b le M od eN Incoming CO Direct RingingN No -Answer Rec all Ti merN No-Answer Retry TimerN Overflow Station AssignmentsN Recorded Announcements (RAN)RAN Devi ces UNI VERSAL DAY /NIGHT ANSWER (UDA /UNA)N V VOICE MAIL GROUPS (VM) V M D is c on ne c t S i gn al - Pa s s T hr ou ghVM System V M I n-B an d Sig na li ng In teg ra tio nVM System V M L CD Messa g e(s) I nd ic at io n1VM System VM Message Waiting IndicationVM System V M Ton e Mod e C a lli ng Opt io nVM System VM Transfer/ForwardVM System VM Transfer with ID DigitsVM System VOLUME CONTROL BAR (DKT )N Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Acco unt Co des 2-13 Account Codes An account code is the las t field within Sta tion Messa ge D etail Recording (SMDR), that provides tracking capabilities for specific calls by entering a non-v erif ie d, v ariab le length ( up to 12 digits) ide ntif ie r. The us e of forced Account C odes is o ptional, offered on a s ystem- wid e basis. SMDR must be enabled to use account codes. Account Codes - Force d TheTriad 1/2/3System allows arranging of the system so that station use rs must e nt er an account code be for e pla cing an ou ts ide cal l. Ac c ount c od es c an a ls o be us ed as a T rav el in g Cl as s-of -Se rv ic e t o upgr ade a re st ri ct ed st ati ons cla ss- of-s er vi ce f or unre st ri ct ed dia li ng. Account Codes must be entered before the call when forced. Account Codes - Traveling COS ( Verified) The Verified Account Code/Traveling Class of Service (COS) feature pr o vid es th e a bi li ty to tr ac k spe c if ic c a ll s b y e nte r ing a v er ifi e d, v ari ab le le ngt h (up t o 1 2 d igi t s) i de nti fi er . Each account code can be ass ig ned a da y a nd ni ght Cl as s-of -Se rv ice for determining the dialing privileges allowed by that account code. This provides a means for users to override a restricted station. If the dialed account code matches the Verified Account code table, an intercom dia l to n e i s re tu r ne d, o t he rwi se an er ro r t o ne i s p re sen te d. The us e of forced Account C odes is o ptional, offered on a s ystem- wid e basis. SMDR must be enabled for the account code to print as part of the SM DR re c o rd. Th eT ri ad 1 /2 /3System allows up to 250 12-digit account codes .