Vodavi Triad 1/2/3 Product Description Manual

							6-46 Execut ive/ Secretary Pa irin g
†If the E xecutive does a hook-flas h or press es their tran sfer b utton, it is
ign ore d.
†When the Executive joins an intercom call or CO call and the
Executive is not in a mute state, and any member of the party hangs
up, the call is converted to a two-p arty conversa tion.
†When the Executive joins an intercom call or CO call and the
Executive is in the mute state, and either of the two parties in the
intercom ca ll han g up, the call is droppe d. If the E xecutive ha ngs up,
the call remains a two-party conversation.
†Cer t ai n fo rwa rdi ng ty pes aff ect ove rr i de ope rat io n.
†Intercom b utton d isa llows Executive Ov erride. .
Executive/Secretary Pairing
There are four sets of Executive/Secretary pairings available. When the
Executive station is busy or in DND, the Secretary station receives
int e rcom call s and tr ans fer s. The S ecr et ar y st at i on can si gnal t he
Exe cutive in DN D by using the Ca mp- On fea ture.
Conditions
†If you a re de sig nat ed t he Exe cuti ve st at ion and y our p hone is busy or
in DND, al l ca ll s are r oute d t o t he Se cre t ar y s tat i on.
†If you are the designated Secretary station, you can signal the
Exe cu tive tha t is bus y or in DN D by using the Ca mp-On f eature.
Use of thi s fea ture when the Ex ecu tiv e Ove rrid e warn ing to ne i s
disabl ed may be in terp ret ed as a vio lati on of fed eral , state o r lo cal
laws , and a n inv as ion of p riv acy . Che ck appl icab le l aws i n you r
are a befor e in trudi ng on c alls us in g this fea ture .
A cha nge i n vo lume ma y occu r on the CO l ine or inte rco m c all afte r
the barge-in occurs. 
						

							Fl a s h6-47
Flash
When connected to an o uts ide li ne:
Pre ss FLASH to disconne ct outs ide line a nd res eize outside line dial tone.
Conditions
8- but ton te l ephone s can a ssi gn a FL AS H bu tt on b y usi ng co de [66 0 ].
Flexible Button Assignment
If you have buttons on your tel ep hone, you m ay p rogr am th em to suit
your own ne eds . T his fea ture was e nhance d in datab ase progra mming to
allow pro gra mmin g of flexible buttons from a remote location (off- site).
Range programming ca n also ass ign the se buttons to multiple s tations.
The re a re se ve n pos si ble fu ncti ons you ma y as si gn t o t hes e but tons :
DSS/BLF- - W hen thi s but ton is pr es sed , i t aut omat i ca ll y s ign als t he
ass ign ed int er com s ta ti on. DSS /BLF b utt ons ar e p rog ram med by the
st at ion use r.
FEA TURES-- When this button is pressed, it activates a particular
fea tur e , t hus el imi nat i ng t he nee d f or dia li ng t he fe at ure c ode .
Some features require a prog ra mmed flex button for th at fea ture to be
accessible to the station user. In the case, it is designated in this Feature
Op eration Section an d user guide. Feature bu ttons are p rogramm ed by
the s ta ti o n u s er .
SPEED DIA L-- This b utton ca n au toma tically acces s a sp eed numb er
lo c a ti o n fo r o n e-s te p o per at io n. P B X a nd C ent r ex co d es c an be
pr ogra mmed i nto a s pee d d ial b in and acces sed by pr ess ing one but ton .
POOLED GROUP ACCESS-- A group of outside lines can be pla ced und er
one button. When this button is pressed, the system selects an available
li ne fr om t his gr oup on whi c h t he use r m ay p la ce a c al l.
LOOP-- This button appears as the direct button for outside lines that do
not app ear on th e us er’s te lephon e. Any phone that do es not have a ll
lines ap pea ring on it m ust hav e a loop b utton. The re is N O limit to the
number of LOOP button s a station may have. 
						

							6-48 Fl exibl e But to n A ssig nment
UNASSIGN (Lo cked Out )-- Specific buttons may be designated as
locked ou t or u nused. When a button is unused, the button may not be
progra mmed using flex b utton p rogramm ing pro cedures .
CO L IN E S-- This button repres ents a sp ecific CO line for outgoing/
incom ing acces s.
Prog ram ming Fl exible Bu tton s
1. Press the SPEED button twice.
2 . Pr es s t he ass igne d b utt on t o pr ogra m (i t m ust be prog ram med in t he
d ata bas e as a multi-f unction button).
3 . Di al th e d esi r ed cod e.
Erasing a Flexible Button
1. Press the SPEED button twice.
2. Press the button to erase.
3. Pres s the FL AS H bu tton. C onfirma tion tone is he ard.
4 . Repl ace hand se t or p re ss ON /O FF but ton . 
						

							Flexible Button Ass ignmen t 6-49
* Features available with optional software†IDX = I ndex numbers refere nce Mai lbox numbers
(Co nta ct System Ad minist rat or for specif ic Ind ex /M ailb ox num ber s.)
Table 6-3: Digital Station - Flex Button Programming Codes
Account Code E nter 627 659
ACD* Age nt Help 5 7 4 ICLID Dis play (Unans we red Ca lls) 63 5
ACD* Agent Login (Prima ry Grp) 572+ [5UU] Intercom Button(s) 645
ACD* Agent Login (Secondary Grp) 582+[5UU] Last Number Redial [SPEED]+[#]
ACD * Ag e n t Lo g o u t (P r ima r y G r p) 5 7 1 LCR Qu eu e Can c el 62 6
ACD*AgentLogout(SecondaryGrp) 581 LeastCostRoutingAccess 9
ACD* Ava ilable /Unavai lable 5 6 6 Line Q ueue 62 1
ACD* Cal l Factor 580+[5UU] Loop Key (Requires Button) 89
(re quires button) + [F FF] Mail box Button 644+[IDX]
ACD* Cal l Qualif ier Code 5 7 0+ [ YY] Mes s age W aiting 62 3
ACD* Cal ls in Que ue Display Buttons 579+ [UU] Mute 629
ACD* Group Mem ber S tatus Display 573 Night Se rvice 604
ACD* Group Pilot Num bers 5 +[ UU] OHVO Ena ble 62 8
ACD* Overflow Available/Unavailab le 578 One-Touch Recording 649+[44V ]
ACD* Supervi sor Login 576+ [5UU] Page - External All Call (All Zones) 76+[0]
ACD* Supervi sor Logout 575+ [5UU] Page - External Zones 76+[P]
ACD* Supe rvi sor Que ue Sta tus Dis play 5 7 7+ [ 5 UU] Pa ge - Internal A ll Ca ll 70 9
ACD*/UCD Calls in Queue Display 567 Page - Internal Zones 1-8 701-708
All Call Page (Internal and External) 700 Page - Meet Me (Answer) 770
Answering Mach. Emulati on Mode 654+[0, 1] Personal ized Messages 633+[ZZ]
Atte ndant 0 Pe rsonal ize d Me ss age s - Cle ar 63 3 +[ 00 ]
Atte ndant Ove rride 601 Rele ase Button 641
Background Music 632 Ring Tone 695
Call Back 622 Save Number Redial [SPEED]+[
✳]
Call Cove rage (Non-Ringing Type ) 6 4 7+ [XXX] Spe ed Dia l Acce ss [S PEED] +[ Y YY]
Call Cove rage (Ringing Ty pe) 6 4 6+ [XXX] (0 00 -01 9 S tation) ( 0 20 -99 9 S yste m)
Call Park Loca tion - Personal 438 UCD Group Pilot Numbers 55+[U]
Call Park Loca tion - S tation 4 3 9+ [XXX] Uni vers al Day /Night Ans we r #5
Call Park Loca tion - S yste m 4 3 +[C ] Voice Mail Group Pilot Numbe rs 44 [ V ]
Calle r ID N am e/N u mb er To g g le 6 5 3
Camp-On 620LE GEND --
CO Line Direct Ac ce s s 8 8 +[L LL]C=CallParkLocation(0-7)
CO Line Group 800-823FFF = ACD* Call Factor (000-999)
CO Line Off-Net Forward 603H = Hunt Group Number (0-7)
Directory Dial 680IDX
†= 0 01 -2 55
Do Not Disturb 631LLL = Line Number
Executive O verrid e/Monitor Barge-I n 625(001-048,Triad 1/2, 001-144Triad 3)
Exte nsi on N u m ber s -Tria d 1 /2100-171P=ExternalPageZoneNumber(1-2)
Exte nsi on N u m ber s -Tria d 3100-351U=UCDGroupNumber(0-7)
Flash 660U U = ACD * ( 50 -6 5)
Group C all Pick Up #0V=VoiceMailGroupNumber(0-7)
Head set Mode 634XXX = S tation Extension Numbers
Hunt Group Pilot Numbe rs 4 5 +[H]YYY = S peed Dial Bin Numbers
ICLI D Dis play (A nsw ere d Calls ) 6 5 9Z Z = P er so n aliz ed Messa g es 
						

							6-50 Forward Override
Forward Override
The Forward Override feature lets a user reach a busy station that is busy
for war d, no ans wer for war d or a ll cal l for war ded . T his al lows t he cal li ng
st at ion to call a for war de d st at i on, O HVO , E xecut iv e Ove r ri de, Moni tor ,
Message Wait, Camp On, or Call Back at that station rather than
forwarding to the busy destinatio n.
Di al [5 # X XX] on t he dia l pad wher e XXX i s t he des ir e d st at i on ex te nsi on.
Group Listening
All digital key stations have a built-in speakerphone. Station users may
use the spe ake r to monitor a call while u sin g the hands et to conve rs e
with the outside party. This enables other people in the room to listen to
bot h pa rt ie s in the conv er sat io n.
While conve rsin g on the han dse t, pres s the ON /OFF button. Both p arties
can then be heard on the digital station’s sp eak er. T he spe ake rp hone
microphon e is muted w hile the ha ndset is off- hook.
To dea ctivate Grou p Listening while off- hook, p re ss th e ON/OFF button.
Conditions
†While using the s pea kerphone , lif ting the han dse t turns off the
spe ake rphone. To activate g roup listening, pre ss th e ON/OFF button
(to ON ) while the hands et is off-hoo k.
†While in group liste ning mod e, p re ssing the MUT E b utton cau ses the
tr ans mit f ro m the ha ndse t to be mu t ed (the s pea ker pho ne
microphone is alrea dy m ute d). Howeve r, the distant en d is s till he ard
over t he hand set r ec e ive r and th e s ta ti on s pea ker.
†If full speakerphone operation is desired while in group listening
mode, simply s et the hand set on- hook.
†Group lis te ning is unav ailab le whe n the station is in hea dse t mode. 
						

							He a d s e t M o d e 6 - 5 1
†Whe n pla cing the hands et on-ho ok to fu ll spe ake rp hone op eration, it
is normal for a to hea r a s quea l cause d by audio f ee dback. To
el im inat e t his noi se, pr ess M UT E pr i or to ini ti at in g sp eak er phone
operation.
†Must be enabled in Station Programming.
Hea d set Mo de
Ac t iv ati n g Hea dse t Mo de
Di al [6 34 ] on th e d ial p ad,
-or -
P re ss pr e-p rogr am med HEA DS ET M OD E b utt on. LED li ght s st ead y.
Dea cti vat in g H eads et Mode
Di al [6 34 ] on th e d ial p ad,
-or -
Pre ss the p re -programme d HE ADSE T MODE button. LE D e xting uis hes.
Hol d - E xc lu si ve
When a line is placed on Exclusive Hold, no other station in the system
c an r et r ie ve t he c a ll . E xc lus iv e Hold may be pr ogra mme d for a ct i vat io n
when the H old button is pres sed once or twice. C O Lines, while in a
tr ans fer hol d, ar e alw ays pl aced in an E xclu siv e Hold condi ti on.
Whi le He adse t m ode is acti ve , the ON/OFF bu tton ac tiva tes the h ead se t
and d isable s spe ak erp hon e an d inte rco m c all an nou nce ope ratio n at
you r sta tion .
To install the hea dset, see the Installatio n Manua l.
Sta tion m ust b e pr ogramm ed in datab ase pro grammi ng for he adse t
ope rati on be fo re fle x bu tton ca n be p rogr ammed . 
						

							6-52Hot Keyp ad
Hot K ey pa d
The Hot Keypad feature enables a station user to activate the telephone
by dialing digits or pressing telephone buttons without going off hook.
ICLID Answered Call Management Table
An Answered Call Management Table with 100 entry capacity is
mai ntaine d in the sy stem. The cal l ing numbe r/na me infor ma ti on
pe rtaining to any answ ered call is pla ced in this ta ble a t the time the
sys te m de t er min es the cal l was ans wer ed . T his t abl e may be acces se d
fr om any use r st at ion di spl ay p hone so the ans wer e d cal ls ma y be
reviewed and handled by the end user. Any Attendant station(s) can
del e te a ta ble e ntr y, o ne ent r y at a t ime .
Whe n ente ring the re vie w proces s, the function s av ailab le to a phone are:
Tabl e 6 -4: ICLID Answ ered Cal l Ta ble - But to n Func t i ons
Function Button
Go to th e beg in ni ng of ta bl e D ia l Co de 659
Review next i tem in tabl e ent ry MU TE
S te p to ne x t t ab le e ntr y H O L D
Del ete th is t abl e ent ry (Atten dan t o nl y) FL ASH
Exit table review function ON/OFF
Step to previ ous tabl e ent ry TR ANSFER
Ca l l B ac k S P E ED 
						

							ICL ID Unans wered Call Ma nagem ent Table 6-53
ICLID Unanswered Call Management Table
An Unans were d Ca ll Mana gem ent T able with 100 e ntry capa city for the
Tri a d 1 /2 /3System is maintained in the system. The calling number/name
information pertaining to any unanswered call is placed in this table at
thetimethesystemdeterminesthecallwasabandoned.Thistablemay
be acces se d from any use r s ta tion disp lay phone so the unans were d calls
may be re viewe d a nd ha ndled by the end use r. Any Atte nda nt station(s )
c an d el et e a t abl e ent r y, on e e nt ry at a ti me .
Whe n ente ring the re vie w proces s, the function s av ailab le to a phone are:
Conditions
†Telco must activate Caller ID service.
†Auto Atte ndant calls a re conside re d ans wered.
Reviewin g ICLI D Un an swe red Cal l Ma na gem ent T abl e
1. Dial th e a ccess code [635] on the d ia l p ad f rom any s ta tion in the
sys te m.
2 . Whe n t he des ir ed ta bl e e nt ry is di sp laye d on th e LCD, pr es s t he
SPEED button to automatically dial the table entry.
Tabl e 6 -5 : ICLID Unansw ered Cal l Tabl e - Butt o n Func t io ns
Function Button
G o to t he b eg in nin g of tab le Di al C od e 635
R eview next it em i n table entr y MUTE
Step to next table entry HOLD
D elet e th is ta b le en tr y (At ten da nt on ly ) FLASH
Ex it ta b le rev iew fun ct io n ON/ OFF
St ep t o previo us t able entr y TRANSFER
Call Back SPEED 
						

							6-54 I nco ming CO Cal l Trans fer
For Ne xt I te m i n thi s E ntr y:
1. Pres s the MUTE button to toggle to the nex t item.
2. Pres s the ON/OF F button to e xit the re view function.
For Ne xt T a bl e E ntry :
Press the HOLD button .
For Pr ev io us T a ble E ntr y:
Pre ss the T RAN S b utton.
Incoming CO Call Trans fer
This feature lets station users transfer a call that is currently ringing at
the i r s ta ti o n w it ho u t ans wer ing i t. Thi s fea tu r e is u nav ai lab le t o Si ngl e
Line T elep hone use rs . W hile station is id le :
1 . Cal l ri ngs in at i dle s ta ti o n.
2 . Pr es s t he pr e- pro gram med IN C CO X SFR fle xi ble bu tt on,
-or -
Dial th e Incoming CO ca ll tran sfer cod e [ 639] on the dial pad.
3. Pres s a DSS , Group b utton or dial the 3-digit s ta tion numb er or group
nu mber. Ca ll is a utoma tically trans ferred to tha t d es tination.
While on an internal/external call and an incoming or transferred CO call
is ringing at your statio n:
1. Place the current call on hold.
2 . Pr es s t he pr e- pro gram med IN C CO X SFR fle xi ble bu tt on,
-or -
Dial th e Incoming CO ca ll tran sfer cod e [ 639] on the dial pad.
3. Pres s a DSS , Group b utton or dial the 3-digit s ta tion numb er or group
nu mber. Ca ll is a utoma tically trans ferred to tha t d es tination. The
incoming transferred CO call receives Music-On-Hold during the
t r ansf er st at e.
4. Station user can return to call placed on hold. 
						

							Intercom Buttons 6-55
Conditions
†Cal ls may be for wa rde d t o a ny ava il abl e st at ion, AC D/UCD gr oup,
Hunt Gr oup or VM Group.
†Destination station must have a direct appearance for that CO Line or
LOOP button, and not in DN D, or e rror tone is p re se nte d to the
originator and the call remains ringing at their station.
†Attendant stations do not send ID digits.
†AC D a gents are not a llowed to trans fer ACD calls using this f eature.
Intercom Buttons
The Intercom Button feature enables station users the ring a busy station
via the intercom without using the C amp- On or Executive Ov erride
fea tures. T his a llows stations to place intercom ca lls on hold.
Prog ram ming a Fl exibl e Bu tton as an In tercom But ton
1. Press the SPEED button twice.
2 . Pr es s t he de si re d fl ex ibl e bu t to n to pro g ram .
3. Dial [645] on the dial pad. A conf irmation tone is hea rd. If a n error was
made during entry, error tone is heard.
Placing Intercom Call to a Busy Station (has intercom button)
1. The calling station rece iv es ringba ck tone ins te ad of bus y tone. The
called station hears muted or reminder ring and their intercom
button LED starts flash ing at the incomin g CO line rate. This indicates
an incoming intercom call.
2 . The c al le d s ta ti o n c a n pl ac e th e c u r r ent CO c al l o n ho l d b y pr es si ng
the HOLD button,
-or -
Place the current in te rcom ca ll on hold by press ing th e HOLD button.
The inte rcom call is pla ced on hold on the av ailab le inte rcom button.