Vodavi Triad 1/2/3 Product Description Manual

							3-10 Nam e In Dis pla y
Na m e In Di s p l ay
The Name in Display feature allows every extension (electronic/digital/
SLT) the capability to program the user’s name for that station, so that
pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on
number on their display. The name is programmed at each station by the
user and may be up to seven letters in length.
Off -Ho ok Prefe rence
SLTsmayaccessaparticularCOLinesuchasaprivatelineoralinefroma
Grou p of CO lines up on going of f-hook . T his is us eful in C entrex or PBX
app li cat ions whe n st at i on use rs ha ve ded icat e d l ine s. Out si de l ine di al
tone is received just by going off-hook, without the need to dial access
codes .
Pa gi n g
Access Restriction
Progr amm ing on a pe r- st ati on b asi s, can deny any st at ion the a bil i ty to
make an y t ype of page .
Exte rnal
There are two external paging zone available on theTriad 1/2/3Sys te m.
Ext er nal P ag ing re qui re s a t hre e- dig it di al ing c ode . E xte rna l pagi ng
requires an externally provided amplifier and paging system. Each zone
can ha ve a relay contact as socia ted to it.
In t er na l
The re a re ei ght i nt er nal pag ing zon es ava il abl e in theTriad 1/2/3Sys te m.
A station can b e in a ny or a ll zones or in no zone at a ll. S tations not
ass ign ed t o a pag e gr oup can s ti ll ma ke p age announ ce me nts , i f a ll owed
in st at ion pr ogra mmin g. S ta ti ons can b e a ssi gne d t o a pag e g roup in
ord er to rece ive pa ges but not a llowed to mak e p age anno unceme nts . 
						

							Pe rs o nal Park 3-11
Pe rs o n al Pa rk
Single line te le phone s ca n be conne cte d to two ca lls ( Intercom or C O
lines)atthesametimeandtogglebetweenthetwocalls.Thiscanbe
performedwith originatedor receivedcalls. Thisfeatureisalsousedwith
the SLT multi-line conference feature.
Sp e e d Di a l - St a t io n
An SLT user may program up to 20 speed dial numbers. Each speed dial
numbe r c an b e u p t o 2 4- di git s in le ngth .
Sp e e d Di a l - Sy s t e m
Each SLT use r ca n acce ss syst e m sp ee d di al numbe rs on a pr ogra mmabl e
basis. The last forty system speed numbers override toll restriction.
To l l R e s t r i c t i o n ( Ta b l e D r i v e n )
The sy st em pro vid es a f le xib le me ans of p rovi di ng t ol l r e st ri c ti on t o
int e rna l s tat i ons of theTr ia d 1 /2 /3System. Each station is assigned a Class
of S ervice f or day mode operation an d one for night mode op eration.
These statio ns COS work in conjunction with a CO line Class of Service to
allow for customized toll restriction. Two Allow and Deny tables along
wit h f our spe c ia l t ab le s a ffor d t he sys te m a dmi nis tr at or to dev is e a
var ie t y of c ompl ex tol l re st ri c t ion or d ia li ng p ri vi le ge sc hem es. 
						

							3-12Tr a n s f e r
Canned Tol l Res tric ti on
The sy stem pro vid es an eas y means of a pplying the most commo n form
of toll restriction where 1+ and 0+ along with 976, 555, and 411 type of
calls are denied and 1-800, 1-888, 911, 1-911, and 1-611 type of calls are
allowed. This canned toll restriction is applied through the use of a single
pre-b uilt Class -of- Se rv ice and can b e ass igne d to s ta tions using range
pr ogra mmi ng.
Tr a n s f e r
Outside line s m ay b e transf erre d b y or to single line te le phone s. The se
trans fers can b e a nnounce d or unan nounced.
Tr a n s f e r R e c a l l
Sc r ee ned and unsc r ee ned t ran sfe rs re c al ls t he ini ti at in g pa rt y i f
unans wer ed for a pr ogr ammab le le ngt h of t i me, and t he n if unansw er ed,
re calls the a tte ndant.
Universal Day/Night Answer (UDA/UNA)
Incom ing CO line s ca n be programme d f or Univ ersal D ay Ans wer (UD A)
or Univ ersa l N ight Ans wer (UN A). UDA/UNA a ssigne d C O lines can a ls o
signal over the external page port(s). External Day ringing is programmed
on a sys tem-wide ba sis in a dmin progra mming. Stations which do not
have access to a line during the day can answer that line while the
System is in the Night Mode by dialing a UNA code. In order to use this
fea tur e , a LO O P b utt on or an a ppe ara nce of the t runk must be pre se nt on
the s ta ti o n. 
						

							Vo i c e M a i l G r o u p s ( V M ) 3 - 1 3
Vo i c e Ma i l Gro u ps ( V M )
The Voice Ma il fe ature a utom atically hand le s una nswe re d ca lls. Stations
may for war d cal ls t o a voi ce m ail gr oup (for l eav ing mai l) or may call t he
voi ce m ail gr oup dir e ctl y (t o r et r ie ve mai l) wi th no as si st ance fr om t he
at te ndan t.
Message Waiting Indication
Whe n Voi c e M ai l re c ei ves a v oic e mes sag e for a user who h as a st at ion on
theTriad 1/2/3Sys te m, the VM c on nec t ed to the s yst em c an l ea ve a
mes sag e indication at the VM use rs statio n. W hen the station retriev es
the i r m ai l, the VM syst e m can cancel t he me ssa ge wait i ng i ndi cat ion le ft
atastationviaaVMport. 
						

							3-14 Vo ice Ma il Gro ups ( V M) 
						

							4
Attendant Features
The Attendant and A ttendant(s) with DSS/DLS features of the
ST A RPLU STriad 1/2/3System are listed and described in alphabetical
order. A n abbreviated version of the features and software packages
has been provided in the following table. 
						

							Att endan t F eatures - In de x 4 -3
Attendant Features - Inde x
Tabl e 4- 1: At te ndant Fe atures /So f tw are Pack ages
F eat ure sSt d
PkgAC D
PkgAdditiona l
Equ i pm ent
AT TE N D AN T FEA TU R ES
911 ATTENDANT ALERTN
A LTER NATE P OSITIONN
AU TOMATIC NI GH T MODEN
DISA BLE OUTGOING ACCESSN
DISPLAY TIMERN
NIGHT SERVICEN
OF F -N ET F OR WARD - I NC OMIN G C O L IN EN
OVERR IDEN
POSITIONN
P RESET FORWAR DN
RECALLN
SPECIAL RING MODEN
TI ME AND DATE P ROGR AMMINGN
ATTENDANT WITH DSS/DLS FEATURES
BUSY LAMP FIELD INDICATORSN
DIRECT STATION CALLINGN
M APPING OPTIONSN
M ESSAGES - CUSTOMN
RELEASE KEYN
TR AN SFER SEARCHN
VOLUME CONTROL BAR (DKT)N
N = No Additional Equipm ent Required 
						

							4-4 At tendan t Feat ures
Attendant Features
91 1 Atte nd an t Al er t
The 9 11 A t te ndan t Al er t fe at ure al low s A t te ndant s wit h a 9 11 f le xib le
button to be alerted o f internal stations placing 911 calls. The Attendant
c an s tor e th e s ixt e en m ost r ec e nt 91 1 c al ls . C all i ng i nfor mat ion inc l ude s
the time/date of the call as well as the s ta tion num ber that p lace d the
call.
Alternate Position
The A lt e rna te P o si ti o n f ea tu r e all o ws A tt end ant st at io ns t o p ro gr am a
flexible button to place their station in an unavailable mode. When the
station is in unav ailab le mode , the ne xt Attend ant station (se cond)
receives recalls. This feature is based on the system having three
Attendant stations. If all Attendants are unavailable, no Attendants are
available for internal/external calls.
Automatic Night Mode
The sy st em’s Automatic Night Mo de Feature can be overridden by the
Attendant station. The Attendant station user can press their DND button
to pl ac e the s yst em int o N ight M o de .
Dire ct Statio n Sel ector - DSS Conso le
An opt ion al DSS cons ole i s a vai la ble whi ch m ay b e a ssoci at ed wi th an
Attendant station to provide additional buttons for DSS/DLS features.
D isable Ou tgoi ng A cce ss
The fi r st A tt end ant c an dis abl e CO l ine s, pr eve nt ing outg oing ac c es s t o
those lines.Thisisuseful for removinga faultylinefrom service, or for
reserv ing CO lines for importa nt u se. All stations that normally make calls
on the lines are affected, b ut incoming calls a re unaf fected. A CO line ma y
be disabled while it is being used. When the trunk becomes idle, further
outg oing acces s is prevented. 
						

							Att endan t F eatures 4 -5
Display Timer
The Atte ndant D is pla y T ime r change s the way in which multiple calls
ringing a t the Atte ndant s ta tion a re displaye d. If tw o calls are ringing at
an Atte nda nt station, whe n the station g oes off hook, the firs t call is
answ ered. Th e L CD dis play the n upda te s to show the se cond ca ll that is
ringing which s ometimes doe s n ot allow the station to view the curre nt
call’s LC D i nfor mat ion . T his pr ogr amme d t im er ke eps t he c urr ent c a ll s’
inf orma ti on on the LC D f or a pr ogr amma ble t im e p er iod bef ore sh owing
any other calls ringing in at the time.
Ni ght Se rv ice
The Night Service feature provides a means to put the system in night
mode from a ny keyset or remove the sys tem from nigh t m ode from any
key set, provid ing the s ystem was put in night mode by the night s ervice
fea ture flex button. If the syste m wa s place d in night mod e b y the
Attendant using the DND bu tton or if the system was placed in night
mode by the a utoma tic s chedule, the nigh t s ervice fle x bu tton can not
re mo ve t he sys te m fr o m night m o de.
Of f- Net For ward - Inco m in g CO Li ne s
The O ff-N et F orwa rd fea tur e al lows t he fir st At te ndant t o f orwa rd
incom ing CO calls to an Off -Net loca tion. The Atten dant mus t have a
di re ct appe ar ance of t he CO l ine t o b e f orwa rde d. For war din g can be
established on a per CO line group basis, all CO lines, or an individual CO
line may be simulta neous ly forw ard ed to an of f-net loca tion.
Ove rr ide
Attendant stations may override a busy station o r ring a station in DND.
While busy, pressing the override key provides override tone and a five
second dela y b efore voice cut-through to the called pa rty occurs,
automatica lly p lacing a ny outside line call on Hold. The Atte ndant
Ov erride function must b e p rogram med onto a f lex button an d can be
ena ble d o r d is abl ed.