Vodavi Triad 1/2/3 Product Description Manual

							2-34 CO L ine - Lo o p Super visio n
CO Line - Loop Supervision
TheTriad 1/2/3System can be programmed to monitor CO lines while
on-hold o r conn ected to RAN devices or V oice Mail systems, or in Trunk-
to- Trunk con nections for disconnect signal provided by the Telco.
Af te r a d iscon nect si gnal i s det ect e d, t heTriad 1/2/3S yst em re l eas es t he
CO lines and automatically place them back in service.
CO L ine - Pool Butto n Operatio n
The Pool Group feature is used primarily to access CO lines that do not
app ear on a s ta tion, so that outgoing ca lls m ay b e m ade. Pooled group
keysareassociatedtoCOlinegroupsandmaybeprogrammedforuse
on a ny of the fle xible button s. C O line s are acce sse d in de sce nding orde r
of priority starting with the highest numbered available (not busy) CO
line in a CO line g roup. Station s may have as many POOL buttons as the re
ar e C O li ne gr oups. Mult i ple PO OL but tons for t he sam e g roup ar e als o
al lowe d.
CO Line - Queuing
Whe n al l th e out si de l ine s in a gr oup are bu sy, st at ions can be pl aced in
queue awaiting a line in the same group to become available. If a station
does n’t an swe r the que ue signal within 15 se conds, that station is
dr oppe d fr om t he que ue.
CO L ine - Ringing O ptions
Whe n a CO call rings at a b usy station, the call rings at the station using a
mut ed ri ng s ign al. Th is opt ion al lows a use r t o r e ce i ve a r em inde r ri ng at
the ir b usy station, ins te ad of mu te d ring ing. A reminde r ring tim er is also
available to provide the reminder ring every time the timer expires, as
long as the incoming C O line re mains connected . T he syste m de faults
this option to muted ringing. 
						

							CO Ring Detect 2-35
CO Ring Detect
The duration of the ringing signal from th e CO or the PBX is matched with
ringing detection circuitry in theTri a d 1 /2 /3. T he ring d etect can ra nge
fr om 200 to 900 ms p rogr amm ed in 100 ms incr em ents. Thi s ti mer he l ps
pr eve nt fal se r ing ing.
Co n fe ren c e
The re a re t wo di ffe re nt t ypes of confer e ncing.
Multi-Party Conference
Up to eight parties can engage in a conference. A maximum of five
ext er nal p ar ti es c an be c onfer en c ed.
Unsupervised Conference
The conference initiator can exit a conference with two outside parties
and le ave t hem in an un supe rv ise d c on fer enc e . T he ini t ia tor c an re -e nte r
theconferenceatanytime.
TheTriad 1/2/3System can automatically terminate the call when both
par t ie s ha ng up , whe n Loo p S uper vi si on i s p rov ide d b y t he Te lco a nd
ena ble d i n t he da tab ase .
A progra mmab le confe re nce time r d is connects the uns upervise d
confe re nce if the initiator d oes not re-e nter.
Co nf erence Enable /Di sable
The C onfer en ce E nabl e/ D isa bl e f eat ur e all ows admi ni st er ing of t he
system conference feature on a per station basis for the ability of a
st at ion to ini t iat e a con fer ence . 
						

							2-36 D at abase Printo ut (D ump)
Database Printout (Dump)
Thr ough a s ystem pr ogra mmin g comma nd, ei the r por ti ons of or a
complete databa se dump can b e printed using the RS- 232C conne ctor
loca ted on the Mas ter Processor Boa rd (MPB), on theTriad 1/2/3Sys te m.
Database Uplo ad/D ownload
DataBa se Upload/Download feature provides a maintenan ce fa cility
which has been added to the Remote Administration routine. This
routine permits downloading of the database to a PC when a software
c hange i s m ade , or whe n t he sys te m mu st be in it ia li ze d and
re -pr o gr amme d. The r o u ti ne al so fac i li ta te s t he pr o gr ammi ng o f a
databa se on a n in-hous e s ystem, which ca n be down load ed to a PC and
the n up loa ded to a s ystem in the fie ld . After the sys te m ma inte nance is
c o mpl et ed , t he fil e sa ved in th e P C c an the n b e u p lo a ded to th e s yst em .
Dial By Name
The sy stem allows station users to dial ex tension numb ers, or speed bins
by entering the name of a person that has been programmed for that
st at ion. Th e s yst em dat ab ase al low s e ntr y of a name (a lph anume ri c) up
to 24 digits in length for each station. The programmed name can be
used for dial-by-name station users and in directory dialing. This feature
shoul d no t b e co nfuse d wi t h t heNa m e I n D is p l ayfeature.
Dial Pulse Se nding
Each CO interf ace circuit f or o uts ide lines can be p rogramm ed to sen d
dial pulse or DTMF signals. Dialing speed and break/make ratios are
pr ogra mmab le . 
						

							Di a li n g P r i v i le g e s 2- 37
Dialin g Priv ile ges
The sy st em pro vid es a f le xib le me ans of p rovi di ng t ol l o r d ia li ng
re striction. Through the a ssignme nt of class of se rvice (both s ta tion an d
outs id e line) many combinations of allow a nd d eny numbe rs can be se t.
Both ar ea and offi ce cod es can b e scre en ed for al low/de ny p ri vi le ges .
Dire ct In ward Dialing (DID)
The DID feature provides one-way direct inward dialing access to specific
st at ions on sp ec i fic D ID li nes fr om t he pub li c t el ephon e ne twor k, wit hout
goin g throug h an Attenda nt answe ring position. DID cap abilitie s refe r to
incom ing calls only .
The DI D fea tur e re qui re s the DI D Int e rfa ce Boa rd (DI DB) which pr ovid es
four one-way DID circu its on th eTriad 1/2Systems, and eight one-way
DID circuits on theTriad 3Sys te m. The sy st em ca n acce pt fr om t wo t o
se ven digits from the Central Of fice (C O).
This feature allows the number and name field of the LCD display on a
DI D cal l t o be pr es ent ed to t he IC LID por t. Cal ls ar e i den ti fi ed i n t he S MD R
fi el d as A nswe re d ( I) or Unans wer ed (U) f oll owed by the D ID numbe r . A t
le ast on e D TMF re cei ve r m ust be i nst al le d on the s yst em.
Di re c t In wa rd Syst em Ac ce ss ( D ISA)
Tri a d 1 /2 /3al l ows p rogr amm ing of a n unl im it ed numbe r of out si de l ine
calls to provide direct a ccess to the system. D ISA callers may acces s L CR,
Al l Inte rna l/E xte rna l Pa gi ng, Al l Cal l Pagi ng, C al l Pa rk Pick- Up, and
Meet-Me Paging. A DTMF receiver must be available for DISA operation.
The duratio n of a trun k-to-trunk DISA ca ll can be se t by s ystem
admi ni st ra tor .
Vodavi has taken precautions to preventfraud by requiring a security
cod e for th is fe atur e. How ev er, i t i s ma y s till b e v ulne rab le to fra ud. 
						

							2-38 D irect St atio n S el ectio n ( DS S)
Group Acce ss
Incom ing DISA callers may a ccess all line groups such a s FX or WATS lines
or othe r out going se rv ice s wh il e a way fro m t he offi ce.
DI S A Ca ll For wa rdi ng
Four options a re av ailab le for a DISA lin e: 1) 24-hou r, 2) nig ht, 3) 24- hour
with f orwa rding, 4) or night with forwa rd ing. The C O line ringing a t a
st at ion foll ows pr ese t for war d or no- answe r cal l f orwa rd usi ng t he pre se t
for war d t ime r t he s ame as an ini t ia ll y r ing ing CO l ine doe s. It f oll ows
di re ct fo rwar d a nd bus y for war d t he s ame as an i nit i all y r in ging CO li ne. If
the p re se t f o rwa rd ti me r is se t to 00 (d is abl ed) th e f ir st fo r war d o f t he
DI SA r ing ing call a t a s ta ti on t ake s 1 5 se conds .
Programmable Access
A th re e- digi t se curi t y code can be ass ig ned in the s yst em dat aba se to
re strict unwan te d us e of the DIS A circuits . E ach D IS A line can b e
progra mmed indep ende ntly for ea ch option.
Stati on Acces s
DISA callers may dial any station directly without going through the
Attendant.
Tr un k -t o -Tr u nk
The DISA T runk- to- Trunk (or Co nferen ce ) option on the C O line gov erns a
DISA callers ability to access other outside lines. CO lines must have DISA
Tr unk-t o- Tr unk e nabl ed t o al low a D IS A cal le r to es tab li sh an out goi ng
tr unk- to- tr unk co nnec t ion. T his al lows for s pec i fi c CO l ine a cc e ss
re st ri c t io n o n DI SA c a ll s.
Direct Station Selection (DSS)
A user with DSS buttons assigned at their Key Station can call an intercom
st at ion or tr ans fer a CO cal l by si mpl y pr es si ng t he app ropr i at e D SS
but ton. 
						

							Direct Trans fer Mo de 2-39
Dire ct Transfer Mod e
An outside CO line can be transferred from one keyset to another. By
using the TRANS button, a scree ned (anno unced) trans fer ca n be
trans ferred dire ctly to the hands et on any key station. Any num ber of
attemptscanbemadetolocatesomeonebycallingdifferentkeysets
wit hout l osi ng t he c al l. If a li ne is t ran sfe rr ed to a b usy st at ion, it r ec e iv es
muted ringing. This feature is programmable on a system-wide basis in
admi n p rogr amm ing.
Dire cto ry Dialing
Di re c tor y D ia li ng a ll ows st ati on u ser s to obt ain a dir ec t or y of st at ion
use rs and hav e the sys te m d ial the ex te nsion that is currently on the
di spl ay. TheTriad 1/2/3System provide locations for up to 200 names.
Di re ctor y Di al in g al so al low s use rs to p rog ram a name al ong wi th a sp ee d
dial bin for us e in later locating a spe ed dia l numbe r. Whe n prompte d to
do so, the system displays the name associated with a speed dial number
on the LC D display s o th at w hen the des ired n ame is s hown, the use r ma y
then have the system dial the number.
Di re c tor y D ia li ng a ls o al lows us er s t o a ssoc i at e a na me wit h a n e ntr y i n
the L oca l Number/Na me Trans lation T able. When prompted , the sys tem
di spl ays th e n ame ass o c ia te d wi t h t he tab le o n the LC D d isp la y so th at
when a n ame is sh own, t he use r may have t he sys te m d ial t he numbe r .
DisableOutgoingCOLineAccess
The Disable Outgoing CO feature allows the first Attendant station to dial
a code and disable a CO line from outgoing CO calls. This applies to all
st at ion(s ) t hat ha ve acces s t o t hat l i ne. In com ing st at us i s not affe ct ed. 
						

							2-40 D o No t D is turb ( D ND )
Do No t Disturb (D ND)
P lac i ng a ke yse t in DND el i mina te s inc omi ng outs ide l ine r in ging,
inte rcom calls, tran sfe rs and paging announce ments. A ring ing station
may go into DND to sile nce rin ging . Th e Atte ndant ca n ove rrid e a station
in DND . S ta tions in DND can continue to make normal outgoing calls. A
station can b e d enied th is fe atu re through programming. DND does not
app ly to the first Attend ant station.
On e- Tim e D o Not D i st ur b
Allows a station user to turn off muted ringing that occurs wh ile of f hook
(hand set or ON/OF F) on anothe r call. Use ful when hav ing an important
conve rs ation a nd d o not wish to b e dis turbe d b y ringing. The s ta tion,
while off hook, (ON /OFF or hand set) d epre sse s the DN D button which
elim ina te s m ute d ring ing. Whe n the station goe s on- hook the DND
button is extinguished and DND is cancelled.
DTMF Send ing
Each CO interface circuit for outside lines can be individually
pr ogra mmed t o se nd D TMF (t one) or dia l puls e si gnal s.
E911 Integration
The E 91 1 fea tu r e in te gra te s the sy st em to the P r o c to r P B X AN I- LIN K
pr oduc t to pr ovid e E9 11 s er vic e . O nc e pr ogr amme d, 9 1 1 c all s dia le d b y
sys tem us ers a re routed to the Proctor unit for proces sin g.
Thi s fea tur e al so p rovi de s a me ans to ide nt if y a powe r f ai lur e sig nal fr om
the Proctor Unit. If a power failure signal is detected, the KSU routes 911
calls to Trunk G roup 1 until the signal is remo ved. 
						

							End-to-End S ig naling 2-41
End-to-End Signalin g
The E nd-to-E nd S ign aling fea ture ena ble s station u sers to communicate
with external devices such as a nswering machines and IV R dev ices.
Executive Override
The E xecutiv e Override fea ture allows designation of certain s ta tions as
executive stations with the ability to override and barge-in on other
key sets enga ged in conve rs ation on a CO line or inte rcom call.
This syste m programma ble op tion e nables or disab le s a warning tone
when t he s ta ti on m ark ed as an e xec ut i ve is c ut -t hru to the c onv er sat io n.
This is use ful for AC D age nt s upe rvisors or training person nel who re quire
aserviceobserving option.
Aseparateconditionhasbeenaddedtothisfeaturewhichallowsor
disallow an Executive to override an extension. This prevents an
ext en si on wi th over r ide c a pabi li t y fr om o ver ri di ng a n E xec ut iv e’s station.
Executive/Secretary Pairing
There are four sets of Executive/Secretary pairings available. When the
Executive station is busy or in DND, the Secretary station receives
int e rcom call s and tr ans fer s. The S ecr et ar y st at i on can si gnal t he
Exe cutive in DN D by using the Ca mp- On fea ture.
Use of thi s fe ature whe n the Ex ecu tiv e Ove rrid e War nin g To ne i s
disabled may be interpreted as a violation of federal or state laws.
A cha nge i n vol ume ma y occu r o n the C O li ne or i nte rcom cal l after th e
barge -in o ccur s. 
						

							2-42 Ext ernal Night Ringin g
External Night Ringing
The sy st em can b e p rogr amm ed so t hat C O li nes mar ke d fo r U NA
provides ringing out the external page ports when the system is placed
int o N ight m ode.
Flash
P rov ide s t e le phone use rs wi th t he a bi li ty to te r mina te an out si de ca ll or
tr ans fer a cal l beh ind a PBX or Ce ntr ex and re st ore di al t one wit hout
hanging up the hands et. A FLASH button is locate d o n ea ch digita l
te le pho ne .
Flash Rates (Programmable)
Fi xed and fle xi ble b utt on f las h r at es can be pro gra mmed . T her e ar e
progra mmab le flash ra tes f or 19 features/fun ctions that ca n now be
progra mmed to up to 15 different red fla sh rate option s a nd 14 different
gre en fl ash ra te opt i ons. The se ar e se t- up i n ad min pr ogra mmi ng. A l l
oth er fl ash ra te s in t he sy st em are f ixe d (d efa ult ed) at t he ra te s f or the
Tri a d 1 /2 /3System.
Flexible Button Assignment
TheTriad 1/2/3System has the following flexible button assignment
fea tures which enables programming from a remote location (off- site).
Range pr ogra mmin g can al so b e use d t o ass ig n the se but tons to m ult ip le
st at ions .
†Outside Line-- Automatically accesses assigned line. (User
pr ogra mmabl e)
†DSS/BLF-- Automatically signal assigned station and provides BLF
for off- hook a nd D ND. (U ser p rogr amma bl e) 
						

							Flexible Button Ass ignmen t 2-43
†Feature-- Any feature with a dialing code (Personalized Messages,
Pa ging, Account Code, Call Pa rk, Music, etc.) can b e a ssigned to a
flexible button. (User programmable)
†Gro up Access( ACD, UCD, Hunt, Voice Mail group pilot numbe rs ) --
Use r prog ram mable.
†Speed Dial-- Automatically dials Speed number. (System, Station,
Sav ed Numbe r Redi al , L ast Num ber Re dia l) (Use r pr ogra mmabl e)
†Poo led Group Access-- Some or a ll outside lines can be grouped ;
press ing this button acces se s the highes t numbe re d unus ed CO line
in tha t group. (Use r prog ram mabl e)
†Lo op-- Used to answer a transferred call on a line for which a user
does not ha ve a button as signed. (Use r progra mmab le )
†Unassign(Locked-Out) -- Specific buttons may be designated as
unuse d or locke d out. W hen a b utton is programm ed as unuse d, the
button may not be programmed by the station user using flex button
pr ogra mmin g pr ocedur es .
†Flexible Po rt A ssig nmen ts--TheFlexiblePortAssignmentfeature
pr ov id es a me ans t o as si gn st at i ons a nd CO l in e num ber s to any
stationorCOlineportinthesystem.Thisprovidescomplete
flexibility in de te rmining s tation an d CO line numb ers w ithin the
system numbering plan. Therefore, a station can be assigned any
number between 100 to 171 on theTri ad 1 /2Syst e ms, a nd 1 00 t o 35 1
on theTri ad 3System.
A CO line can be assigned any number between 001 and 048 on the
Tri ad 1 /2S yst ems, and 0 01 an d 1 44 on th eTriad 3S yst em . Addi ti onal
stations can be adde d to the sys te m b y reducing the numb er of CO
li nes .