TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							AUTOMATIC CALL DISTRIBUTION (ONYX IV)
SETTING THE  MESSAGES
  
STARTOnly when
NT 
extensionnumber of first
ANSWERING WITH enter
rangeis O-255 
For EU-INITIAL
For EU-(INITIAL)
MAILBOX ACCESS CODE,
enter the node mailbox that should
For  VAU
RECORDING 
 enter
the 
 message 
you want to answer the call.
ForEU-(INITIAL) DELAY
BEFORE ANSWERING WITH
THE VAU, enter
the delay before the 
plays the message to the caller.
The range is O-25.5 
For EU-(INITIAL) DELAY
BEFORE ANSWERING WITH
THE VOICE MAILBOX, enter
the delay before the node greeting
plays to the caller. The range is
O-255 
(Continued on next page.)
Issue 1-OFEATURES l-32G 
						

							AUTOMATIC CALL DISTRIBUTION (ONYX IV)
SETTING THE  MESSAGES
(Continued from previous page)
enter 300.When
allagents  busy,should
caller hear an repetitive
announcement be
f
AU or Voice Mail?number of first
ACCESS DIGIT for
Voice Mail master extension.
For EU-(REPETITIVE
ANNOUNCEMENT)
MAILBOX ACCESS CODE,
enter the node mailbox that
answers the call. All options
should be Exit.
For EU-PLAYBACK
INTERVAL WITH VOICE
MAILBOX, enter
how often the repetitive
announcement should repeat.
The range is O-255, 
 
If you enter 0, the wait is
1 min 30 
For EU-PLAYBACK
INTERVAL WITH VAU, enter
how often the repetitive
announcement should repeat.
The range is 
 
If enter 0. the wait is
 EU-OVERFLOW  must be 300.
l-32H FEATURES Issue 1-O 
						

							  DISTRIBUTION (ONYX IV)
.  OTHER  
For  EST OF
  assign a master
number IO the ACD group.’
In GROUP  enter
For 
 enter the interval ACD
 Enter ? to see a list of the available ACD master numbers. Make sure master number is uninstalled (i.e. E-EXTENSIONS. EZ-CIRCUIT 
Issue 1-OFEATURES l-321 
						

							AUTOMATIC CALL DISTRIBUTION  IV)
Related Features
Feature Operation
Step  l
Step  l
Step 3 
Step  l
Step 5 l
Step  l
Step 1 
Step  
Step  
Step 3 
Step 
See Related Features for ACD on page l-29.
To  night mode for an  Group (Supervisor 
Lift handset.
Press INTERCOM.Look for: On
Listen for:Dial tone
Dial Listen for:Dial tone stops
Press DSS Console key for ACD master number.
Dial 4 to return the ACD group to the day mode.
OR
Dial 7 to activate night mode for  group.
To remove yourself from service:
Press On/Off Duty Key.Look for: Duty key On
To put yourself back into service:
Press On/Off Duty Key.Look for:On/Off Duty key Off
To override the agents work time (for your next waiting call):You must repeat this procedure for each waiting call.
Lift handset
 INTERCOM.Look for:INTERCOM On
Listen for:Dial tone
Dial PGM#.Listen for:Dial tone stops
Dial 5 and hang up.Listen for:Next waiting call ringing in.
 FEATURES  
						

							AUTOMATIC FAULT REPORTING (With Remote
Maintenance/Programming)
Description
The system constantly monitors the status of extensions and trunks, and
automatically reports faults if they occur. There are two types of Automatic
Fault Reporting:
 Alarm indications at the attendant’s extension
Automatic Fault  to an off-site service center (except in VS)
The VS constantly monitors the status of extensions, trunks and the expansion
CEU. Unlike the large systems, it does not monitor or report on the status of
individual modules.
Attendant’s Alarm Indications
There are three categories of alarms displayed on the attendant’s extension:
major alarms, minor alarms and major/minor alarms.1 The system reports a
minor alarm if an extension or trunk fails. The system reports a major alarm
if an extension or trunk PCB fails. Major/minor alarms include both major
and minor alarms.
After viewing the alarms, the  can selectively remove extensions or
trunks from service. (See the Removing Lines and Extensions from Service
feature.) This allows the system to operate normally, bypassing the affected
port. In a multiple-attendant system, each attendant must independently clear
their alarms. Once viewed, the same alarm will not display again.
Automatic Fault Reporting to the 
 Service Center
After displaying a major alarm at the attendant’s extension, the system also
reports the fault to an off-site service center (if installed). The fault identifies
the reporting telephone system and indicates the fault. A technician at the
service center can then call the system, view the various system reports and
work around the problem.
Automatic Fault Reporting can occur if:
The off-site service center has...
 An ASCII terminal connected to a  Hayes-compatible modem, or
An IBM-compatible PC with the Backup and On-Line Program 
88216) installed -- connected to a  compatible modem
The remote system has...
 A  Hayes-compatible modem connected to the COM PCB
modem port’
 A DTMF CO line connected to the modem
Remote Programming
If the off-site service center has the Backup and On-Line Program (P/N
88216) installed on an IBM compatible PC, the off-site technician can:
 Use modem commands to call a remote system
 Program the remote system’s database3
Backup the system’s database on the service center’s PC
Upload a database from the service center’s PC to the remote 
  the Alphanumeric Displav feature.
Refer to the system Hardware  for details on connecting a modem to the COM PCB.After accessing the remote system, the installer should press ENTER on the PC three times. This locks  the remotesystem local port, and enables the modem port.The systems you back up from and restore to must use the same type MEM  (A or B). You cannot   PCBtypes.   88216 is not currently compatible with VS.
Issue 1-O .FEATURES 1-33 
						

							AUTOMATIC FAULT REPORTING (With Remote
Maintenance/Programming)
Description
(Cont’d)
Programming
l
The installer can also use the Backup and On-Line Program on-site,in lieu of
a programming terminal. Refer to the system hardware manual for more
details.
The VS also allows Remote Programming through the main CEU AUX
Module serial port. The VS does not provide Automatic Fault Reporting to an
off-site service center. Also, the VS does not have a modem port.
Conditions
None
Default Configuration
Attendant’s Alarm Indications always occur.
System will not report faults to a remote service center.
Required Programming
J- Communications Port Parameters, Port Speed  Set the baud rate for
Port A (modem) and Port B (local) to match the connected device. (The
attendant can set these options from the telephone. See page 2-2.)
J- Communications Port Parameters, Modem 
Ring Count  Set the
Automated Answer ring count to match the setting of the connected modem.
QC- Operator Programming, Suppress Operator Alarms 
 Suppress/allow
alarm indications at attendant extensions.
QK- CEU Identification  Enter the text that identifies the system to the 
site service center.
QV- Trouble Report Telephone Number  This is the number the system‘
dials to report a major alarm to the off-site service center.
Other Programming
QS- Install Printed Circuit Boards  The system reports a Line/Trunk PCB
failure only if you program the PCB as installed.
QZ- SMDR Printout All The Time 
 If you connect the Backup and On-Line
Program PC to the upper (local) COM PCB port, you must disable this option
to use the LOAD and BACKUP options.
Related Features
Off-Hook SignalingWhen an alarm displays, the attendant’s phone does not ring normally for incomingcalls. If the extension has Off-Hook Ringing, it rings with a single beep (repeated).
If the attendant’s extension does not have Off-Hook Ringing, calls do not ring while
the alarm displays.
.
System Reports, Diagnostics and Maintenance UtilitiesAfter calling the remote system, the remote service center technician can use the
various reports and diagnostics to troubleshoot the system.
Traffic Management ReportingThe Backup and On-Line Program also backs up and restores the  report data.
During restore, the system overwrites the existing TMS data.
l-34   1-n 
						

							AUTOMATIC FAULT REPORTING  Remote
Maintenance/Programming)
Feature Operation
Step 1 
Step  
Step  
Step  
Issue 1-O
To view alarms (at  attendant Look for:Display showing type of alarm
Do not lift handset.
Press MSG.Look for:Display showing alarm
Press MSG again to view additional alarms.
Lift and replace handset to return to normal time and date display.
To clear alarms (at your attendant 
Look for:Display showing type of alarm
Do Not lift handset.
 Press RLS on DSS Console.
OR
 Lift and replace handset.
FEATURES 
l-35 
						

							AUTOMATIC HANDSFREE
Description
Automatic Handsfree allows a  user to place or answer a call Handsfree
by just pressing a key. There is no need to press HF first. The system always
provides Automatic Handsfree for:
 Dialing Number Preview
 Directory Dialing
 Intercom (when user presses INTERCOM)
 Last Number Redial
 One-Touch Speed Dial
 Save
 Speed Dial (when user presses DIAL)
Programming
Related Features
Feature Operation
Step  l
Step  
Automatic Handsfree is programmable system-wide for:
Central Office Calls (for all types of line keys)
Group Call Pickup (with a pickup key)
Paging (with a Page key)
Park (with an orbit key)
Station Call Coverage (with a call coverage key)
Conditions
a. If an extension does not have a handsfree module (P/N  the user can
implement Automatic Handsfree but must lift the handset to speak.
b. The system allows 12 simultaneous Handsfree conversations per cabinet.
Default Configuration
Automatic Handsfree enabled.
Required Programming
QE- Automatic Handsfree  Enable/disable Automatic Handsfree system-.
wide.
Other Programming
KS- Programming Keys for    a  programmable keys.
Attendant Positions
Attendant extensions cannot have Automatic Handsfree.
Headset Compatibility
An extension with Headset Compatibility cannot also have Automatic Handsfree.
To use Automatic Handsfree:
Do not lift handset.
Press key for desired feature.Look for: HF On 
						

							  (ONYX IV)
Description
Programming
Related Features
Feature Operation
Step 1 
With Automatic Ringdown. an ESL or  extension automatically calls
a programmed destination when the user lifts the handset. This would be
helpful. for example. in a hotel lobby 
 dedicated reservation pliones. As
soon as the caller lifts the handset. the phone rings the reservation desk. The
 phone cannot access  system features, The phone can. however,
 calls.
Automatic 
 is only  in ONYX  and only with ESL and
 extensions.
None
Default 
No Automatic  destination programmed.
Automatic 
 disabled.
Required Programming
E- Extensions,  Attendant (Operator)   Enter the
Automatic 
 destination. The destination cannot be a trunk number.
Enter 300 for no Rinedown destination.
E- Extensions,  king Down Enable/disable Automatic Ringdown.
Other 
None
Intercom
Automatic   Intercom Voice-Announce programming.
To use Automatic Ringdown:
Lift handset.Listen for:Two beeps or ringing
If you hear ringing, wait for called party to answer.
 you hear two beeps, you may begin speaking.
Issue 1-OFEATURES  
						

							AUTOMATIC