TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							CALL FORWARDING
Feature Operation
Step  
Step 
Step  
Step  
Step  l
Step 6 
Step 1 l
Step  
Step 3 
Step  
Step  
Step 6 
Step 7 l
Step 1 
Step  
Step 3 
Step  l
To forward your calls to another estension:
Lift handset.
If   a One-Touch  Dial   can press the  instead  steps 
Press INTERCOM.
Look for: On
Listen for:Dial toneIf   an ESL  skip this step.
Press Listen for:Dial  stops
 Dial extension number to receive  calls.
You can optionally press a DSS  Hotline  or dial an operator (0 or   you dial an operator.  system automatically inserts code 3 in the next step.
OR
Press MSG to forward your calls to your mailbox.
Skip to step 6.
 Dial 1 to forward ringing calls you do not answer.
OR
Dial  to forward ringing calls you do not answer and calls to your phone
when it is busy.
 Dial 3 to forward all your calls.OR
Hang up.
Look for:MSG Slow Flash (green)
To forward your calls off-premise:
Lift handset.If you have a One-Touch Speed Dial key, you can press the key instead of using
steps 
Press INTERCOM.Look for:INTERCOM OnListen for:
Dial toneIf you have an ESL set, skip this step.
Press Listen for:Dial tone stops
Dial 1.
Select the trunk vour forward will use.You can  the trunk number (e.g.. 01) or trunk extension number (e.g., 
Dial telephone number that will receive your calls.
Hang up.
Look for:MSG  Flash (green)
To cancel  Call Forwarding:
 for: Slow Flash (green)
Lift handset.
Press INTERCOM.
Look for:INTERCOM On
Listen for: Dial tone
If  have an ESL set. skip this step.
Press Listen for:Dial tone stops
Hang up.Look for:MSG off
Issue 1-OFEATURES l-47 
						

							CALL FORWARDING CANCEL
Description
Programming
Related Features
Feature Operation
Step  
Step 2 
Step 3 l
Step  l
Step  
The attendant   cancel all Call Forwards in the system.
The attendant 
 want to do this at the end of the business day or business
week. This ensures that the system directs calls normally at the start-of the
next business 
 
Conditions
None
Default 
None
Required 
QC- Operator Programming. Operator Extensions  Designate extensions
as operators.
 er Programming
None
Do Not Disturb/Paging
Messages
(Auto-Page)/Personal Greeting/SelectableDisplay
Cancelling  Forwarding also cancels  Auto-Pages, Personal Greetings and
Selectable Display Messages system-wide.
To cancel Call Forwarding system-wide from your attendant’s extension:
Lift handset.
Press INTERCOM.Look for: INTERCOM  On
Listen for:Dial Tone
Press  Listen for:Dial Tone stops
Dial Listen for:Dial tone
Hang up.Look for:INTERCOM Off
l-48 
FEATIJRES   
						

							CALL PARKING
Description
Programming
l
Related Features
Call Parking places an outside call in a waiting state (called a Park orbit) so
that any extension user may pick it up. There are two types of Park orbits:
System Park and Personal Park. With System Park, a user may Park a call in
one of ten system orbits (numbered 60-69). With Personal Park, a user may
park a call at an extension. After parking the call, the user can Page the
person receiving the call and hang up. The paged party just dials the orbit
code from any extension to pick up the call. With Park, it is not necessary to
locate a person to handle their calls.
If a call remains parked longer than the Park Orbit Recall interval, it recalls
the extension that initially parked it. If still unanswered, the call recalls all
extensions that normally ring for the trunk.
The system allows only one call at a time to be parked in the same System
Park orbit. However, any number of users can park a call in the same
Personal Park orbit. The user retrieves the Personal Parked calls on a first in 
first out (FIFO) basis. A call in Personal Park goes on Exclusive Hold at the
destination and at the extension that parked it. The call does not ring the
destination.,
Conditions
a. Park Orbits 68 and 69 have a five-minute fixed recall interval.
b. The code to retrieve a Personal Park is the same as Directed Call Pickup
and remote Hold Retrieve. When a user dials the code, the system picks up
calls at the dialed extension in the following order:
1. Ringing Intercom calls (see Directed Call Pickup)
2. Personal Park calls (see Call Park)
3. Ringing outside calls and 
 (see Directed Call Pickup)
4. Calls on Hold (see Hold)
Default Configuration
Park enabled.
Required Programming
 Extensions, ED- Trunk Control, Access Control  An extension can only
pick up a parked call on trunks to which it has access. Program access for
each desired trunk.
QT- System Timers, Park Orbit Recall Time  For Park Orbits 60-67, set
the Park Orbit Recall Time.
Other Programming
QA- Number Plan, Park Orbit Access Digit  If desired, change the first
digit of the Park Orbit codes (factory set at 6).
Analog Station Interface/Off-Premise Extension
A 2500 set connected to an  or OPX has Call Parking capability.
Direct Station Selection, DSS ConsoleAn extension user with a DSS Console can have a  number stored with aDSS key.
Speed Dial
An extension user can have the Park functions stored  a One-Touch Speed DialKey.
Issue 1-OFEATURES 1-49 
						

							CALL PARKING
Feature Operation
Step 
Step 2 
Step 3 
Step 4 l
Step 1 
Step 2 
Step 3 
Step 4 l
Step 5 
Step 1 
Step 2 
Step 3 
step 4 l
To Park your call in a system Park Orbit:If you have a One-Touch Speed Dial Key or a DSS key with  Park Orbit, you
can press the key  of using steps l-3.
 At a  press INTERCOM.Look for:INTERCOM On
(Modular) -- HOLD Hold Flash (red), Fast Flash (green)
(Non-modular) -- HOLD Exclusive Hold
Listen for: Dial Tone
 At ESL set, press TRF.Listen for: Dial tone
Dial  code  Kev On (red)
If you  busy tone.  INTERCOM and try another orbit.
Optionally, you can press a DSS Console key.
Page party to receive call and announce the Park Orbit code.
Hang up.
To Park your call at an extension (Personal Park):
If you have a One-Touch Speed Dial Key or a DSS key, you can press the key
instead of using steps 1-3.
 At a  press INTERCOM.Look for: INTERCOM  On(Modular) -- HOLD Hold Flash (red), Fast Flash (green)
(Non-modular) -- HOLD Exclusive Hold
Listen for:
Dial Tone
 At ESL set, press TRF.Listen for:
Dial tone
Dial Listen for:
Dial tone stops
Dial extension number where you want call parked.Look for: Line Key On (red)If you hear busy tone, press INTERCOM and try another extension.
Optionally, you can press a DSS Console key.
Page party to receive call and announce the extension number.
Hang up.
At your extension and at the extension where you parked the call:Look for:(Modular) -- Line key Hold Flash (red), Fast Flash (green)
(Non-Modular) -- Line key Exclusive Hold
At all other extensions (with a key for the trunk):
Look for:
Line key On (red)
To pick up a parked call:Listen for announced Park code.
Lift handset.If you have a One-Touch Speed Dial key or a DSS Console key, you can press the
key instead of using steps 2 and 3.
Press INTERCOM.Look for:
INTERCOM On
Listen for:
Dial tone
If you have an ESL set, skip this step.
(Personal Park only) Dial Listen for:
Dial tone stops
Dial announced Park code (60-69 or extension number).
l-50 FEATURES
 1-O 
						

							EXTERNAL ALERTING DEVICES
Related Features
Group RingThe   can be   group number. The   for calls to the ring
group.
PagingThe  administrator  use  external relays to  ate external paging   to     manual.
Feature Operation
Step I 
step  
Step  l
Issue 1-O
To answer a call  hear ringing over the External Alerting Device:
Lift handset.
Press flashing line kev.
Look  Line  On
Listen for:
  ith 
OR
 Press INTERCOM.
Look for:INTERCOM On
Listen for:
Dial tone
 Dial 
Listen for:
Dial tone stops
 Dial 0 or 01-04..
Look for:Line key On
Listen for:Conversation 
 caller
If 
 hear Reorder tone. you cannot pick up the call from your extension.
 the owner is not the attendant. dial the owner’s extension or group number.
FEATURES l-101 
						

							FLASH
Description
Programming
l
l
l
Related Features
Feature Operation
Step 1 
Step  l
Flash  an extension user to access certain CO or PBX features 
interrupting trunk loop current. Flash lets an extension user take full
 of  features the connected telco or PBX offers. The
system administrator must set the Flash parameters for 
 the
connected telco.
The system provides a loop current interruption when flashing a ground start
trunk. The system does not 
 ground Flash.
Default 
The default flash for a  is 7 tenths of a second (700 
Required 
CP- Inhibit Flash for Single Line Telephones   Enable/disable
Flash for ESL sets.
E- Extensions, 
 Class of Service  Assign Class of Service to extensions.
QT- System Timers. Flash Response Time 
 Set the length of the loop
current interruption the system provides to a trunk (l-25 tenth seconds). Enter
0 to deny Flash system-side. This option applies to flash from a 
 only.
Other Programming
E- Extensions, ED- Trunk Control, Call-Out Control  An extension must
have 
 enabled in order to Flash incoming calls.
Analog Station Interface
Single  set users connected to an  cannot flash a trunk. When the user
hookflashes a trunk, the system places the trunk on Hold. This operation does no!flash the trunk.
Off-Premise Extension users cannot flash a trunk. The system provides a Flash  that applies only OPX extensions. OPX flash is the loop current interruption that occurs when the
OPX user hookflashes. This operation places a trunk on Hold, it does not flash the
trunk.
PBX Compatibilitv
If the system-is behind a PBX. Flash  gives the extension user access to
many PBX features.
Tie LinesThe system provides a Flash timer setting that applies only to tie lines.
Toll RestrictionThe system applies Toll  (if applicable) to the number a user dials afterflashing a trunk.
To flash the trunk you are on (from your 
Press FTR or MSG.
To flash the trunk you are 
on (from your ESL set):
Press and release hookswitch (approximately  second).
l-102 FEATURESIssue l-0 
						

							FLEXIBLE NUMBERING PLAN
Description
Flexible Numbering Plan lets the system administrator change the digits users
dial to access features. This helps the administrator customize the standard
number plan (shown in Table 
 page l-l 1) for each customer. Assume. for
example, that extension users are accustomed to an older system 
extension numbers in the 500s and 600s. The system  can
change the first digit used to access extensions so users can still dial familiar
numbers.
CAUTION:Do not change the standard numbering plan unless absolutely necessary.
Changing the standard plan affects many features (including program entry).
The following chart shows some of the features affected when the
administrator changes the System Numbering Plan. Refer to Table 1-4 (page
l-l 1) for additional number plan information.
 Changing this digit...Affects the operation of this feature...
Group Call Pickup
Intercom (Forced Ringing)
Meet-Me Conference (Conference codes)
  Call)Paging (Zone 1)
3
4
Call Waiting (answering waiting call at ESL set)
Speed Dial (Personal Speed Dial bins)Central Office Calls (Trunk access codes)
Intercom (first 100 extensions)
Paging (Zone 2)Automatic Call Distribution (putting agents in service)
Group Ring 
 group numbers)Intercom (Second 100 extensions)
Paging (Zone 3)Call Parking (from 
Central Office Calls. Placing (56x 170 and   trunk numbers 
Paging (Zone 
6
7Speed Dial (Personal  bins)
Automatic Call Distribution (agents putting themselves out of service)
Call Parking (first access digit)
Message Waiting (access digit)
Paging (Zone 5)Selectable  Messages (first access digit)
Automatic   (supervisor putting agents out of service)
Paging (Zone 6)
8
Speed Dial (System Speed Dial first access digit)Split (retrieve second call at ESL set)
Central Office Calls (trunk access codes)
Paging (Zone 7)
9
0
Time and Date (setting the time)
Central Office Calls (trunk group numbers and single-digit access)Time and Date (setting the date)
Attendant Positions (attendant access digit)
Night Answer (pick up call ringing External Paging)
Conditions
a. The system prohibits the administrator from changing the digits * and 
b. In VS, Flexible Numbering Plan requires an AUX Module.
Default Configuration
Refer to the Table 1-4, System Number Plan (page l-11).
Issue 1-OFEATURES 
l-103 
						

							FLEXIBLE NUMBERING PLAN
Programming
Required Programming
  Plan  Customize the function of digits O-9.
Other 
None
Related Features
Refer to Table  System Number Plan (page l-l 1).
Feature Operation
Refer to Table  System Number Plan (page l-l 1).
l-104 FEATURES 
Issue 1-O 
						

							FORCED TRUNK DISCONNECT
Description
Programming
Related Features
An extension user can implement Forced Trunk Disconnect to disconnect
(release) another estension’s 
 outside call. The user can then place a 
on the released trunk. Forced Trunk Disconnect lets a user access a 
trunk in an emergency.  no other trunks are  Maintenance
technicians can also use Forced Trunk Disconnect to release a trunk on which
there is no conversation. This can happen if a trunk does not properly
disconnect 
 the outside party  up.
The system administrator normally permits Forced Trunk Disconnect only at
attendants and selected extensions.
None
Default 
Forced Trunk Disconnect allowed fdr attendants and extensions with COS 00.
Required Programming
CP- Direct Trunk Access and Trunk Camp-On   Assign Direct
Trunk Access to each extension that should have Forced Trunk Disconnect
capability.
E- Extensions,  COS, Class of Service  Assign Class of Service to
extensions.
Other Programming
E- Extensions, ES- Line Access Options, Key Access to Outbound Lines 
If enabled, user can press a line key to place a call (if also allowed by ED
programming).
E- Extensions, 
 Line Access Options, Allow Line Code Dial-Up  If
enabled, user can dial 
 to  trunks l-72.
E- Extensions, ED- Trunk Control, Access Control 
 Assign access for
each 
trunk on which the user should be able to place calls.
E- Extensions, ED- Trunk Control, Call-Out Control  Enable call-out for
each trunk on which the user should be able to place calls.
KS- Programming Keys for  Program the types of keys that allow
the extension user to place trunk calls.
 Restriction
The  subjects the call on the released trunk to normal  routing or--Toll Restriction.
Direct Trunk Access
Forced Trunk Disconnect requires that the extension have Direct Trunk Accesscapability.
Speed Dial
An extension with Forced Trunk Disconnect/Direct Trunk Access can also programSystem Speed Dial numbers.
Issue 1-OFEATURES l-105 
						

							FORCED TRUNK DISCONNECT
Feature Operation
Step 1 l
Step  
Step 3 
Step  l
Step  
Step  
Step 3 
To disconnect a  trunk  dialing a code):
Lift handset.
Press Intercom.Look for: On
Listen ‘for:Dial toneIf you have an ESL set. skip this step.
Dial trunk number (e.g.. or trunk access code (e.g.,  or press line
key.
Look for:Line  On (unless  dial trunk number)
Listen for:Busy toneIf you dial the trunk access code.   for voice prompt to complete.
Dial 
Listen for:Dial toneTo place a call on the trunk  just disconnected. repeat step 3.
To disconnect a  trunk  pressing a line key):Look for:Line  On
Lift handset.
Press illuminated line kev.
Listen for: tone
Dial 
Look for:Line key OffListen for: Dial tone
To place a call on the trunk you just disconnected, press line key again.
l-l 
 FEATURESIssue 1-O