TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							ACCOUNT CODE CAPABILITY
Related Features
Feature Operation
Step 1 
Step 2 
Step 3 
Step 4 
Step 1 
Step 2 
Step 3 
Step 4 
Step  
Step 6 
Step 1 
Step 2 
Step 3 
Step 4 
Automatic Route SelectionThe system can  Account Codes and ARS Authorization Codes for the same
call. If you want to use Account Codes with ARS, make sure you 
Account Codes in the QL option.
Speed DialA extension user can have One-Touch Speed Dial keys for simplified Account Code
entry. However, the user cannot then implement Last Number Redial or Save 
redial the call.
To enter an Account Code when placing an outside call:
If you use a One-Touch Speed Dial key instead of the procedure below, the system
will reverify your account code (if verification is applicable).
Place call.If you have the Account Code in a One-Touch Speed Dial key, you can press the key
instead of using steps 2-4.
Press PGM# immediately after dialing the number.
Enter Account Code.
Press PGM# again.
Entering # again, additional digits and another # may change your  Code.
To enter an Account Code for the call you are on:If you use a One-Touch Speed Dial key instead of the procedure below, the systemwill reverify your account code (if verification is applicable).
Do not hang up.
Press INTERCOM.If you have ESL Set, press HLD instead.
Look for: INTERCOM  On(Modular) -- HOLD Fast Flash (green), Slow Flash (red)
(Non-Modular) -- HOLD Exclusive Hold
Listen for: Dial tone
Press Listen for: Dial tone stops
Enter Account Code.
Press 
 again.
Press 
INTERCOM and HOLD go out
Line key On (red/green)
Listen for:You return to the call
To enter an Account Code without interrupting the  you are on
(ONYX IV only):
Place call.Look for:Line key On
Listen for:Conversation with caller
You must wait at least six seconds (from the last digit dialed) for the call to go
through.
Dial You can continue to converse while entering the code.
Enter the Account Code.
Dial 
Issue 1-OFEATURES 1-15 
						

							ALPHANUMERIC DISPLAY
Description
Each Multibutton Display Telephone has a 
 alphanumeric display
that provides various feature status messages. These messages (Tables 
through l-7) help the display telephone user process calls, identify callers and
customize features. Note that Time and Date always display when the
extension is idle.
There are four categories of Alphanumeric Displays:
 Attendant Displays (Table  which can occur only at attendant
extensions
 ACD Supervisor Displays (Table  which can occur only at the ACD
supervisor extensions
Other Telephone Displays (Table  which can occur at any display
telephone
 Telephone programming displays (VS only). Refer to the Administrator’s
Guide for the specifics.
Non-Modular display 
 users can adjust the brightness of their
telephone’s display (see Feature Operation).
Conditions
None
Default Configuration
None
   
						

							ALPHANUMERIC DISPLAY
Table l-5  DISPLAYS
This display...Appears when using...
Terminal Programming
Terminal Programming
300-1200Terminal Programming
2400Terminal ProgrammingTerminal Programming
Terminal Programming
9600Terminal Programming19200ABORTEDTerminal Programming
Selectable  Messages
ALT OPR ASSIGNED
CANCEL ALT OPRAlternate Operator
Alternate Operator
COMPLETEDSelectable Display Messages
DELETE ALL MSG ?
 
EXPD KSU FAILED
Automatic Fault Reporting
LINE nnn FAILED
LINECRD nn FAILED
MAJOR ALARM
 MAJOR/MINOR ALRM
 MINOR ALARM NIGHT MODE OFFAutomatic Fault Reporting
Automatic Fault Reporting
Automatic Fault Reporting
Automatic Fault Reporting
Automatic Fault Reporting
Night Answer
 NIGHT MODE ON
 PARKED IN nn STA nnn FAILEDNight AnswerParkAutomatic Fault Reporting
And shows...
Attendant has dialed INTERCOM,  0,
selected port to program (1 or  and
system is asking for port speed entry
Attendant has dialed INTERCOM. 
 0
and  is asking for port selection(1 or 2)Port speed of 300 baud selected
Port speed of 1200 baud selected
Port speed of 2400 baud selected
Port speed of 4800 baud selected
Port speed of 9600 baud selected
Port speed of 19,200 baud selected
Attendant has dialed N to abort the
procedure which cancels all Selectable
Display Message selections
Attendant just enabled Alternate Operator
Attendant pressed  to cancel
Alternate Operator
Attendant has dialed Y to cancel allSelectable Display Message selections dialed INTERCOM  to
cancel all messages
In VS, shows attendant that expansion KSU has
failedTrunk circuit nnn failed
Trunk/Line PCB  failedMajor alarm(s) has occurred in systemBoth major and minor alarms have occurred
in system
Minor alarm(s) has occurred in system
Attendant pressed  to disableNight Mode operationAttendant pressed  to enableNight Mode operationAttendant parked call in orbit Extension nnn failed
Issue 1-OFEATURES  
						

							ALPHANUMERIC DISPLAY
Table 1-6 ACD SUPERVISOR DISPLAYS
 This 
  x-304 
01 L-01 
 
I
 -ABORTEDAppears when using...
Automatic Call Distribution
Automatic Call Distribution
Automatic Call DistributionSelectable Display Messages
 COMPLETED
 DELETE ALL MSG ?
I
Selectable Display Messages
Selectable Display MessagesAnd shows...
Two calls are waiting and extension 304
has the longest waiting call (1 minute.
23 seconds)Line 01 has one call waiting for 
ACD Supervisor dialed INTERCOM  and
pressed DSS Console key for member
extension
ACD supervisor has dialed N to abort the
procedure which cancels all Selectable
Display Message selectionsACD supervisor has dialed Y to cancel all
Selectable Display Message selections
ACD supervisor   to cancel  Selectable Display Messages
selected by extension users
1-18 FEATURES Tssue 1-O 
						

							ALPHANUMERIC DISPLAY
Table 1-7  DISPLAYS (Page  of 3)
 This display...
 KEY
A-Y O=SPACE  Z
   
ACCESS DENIED
AUTHORIZATION NO
AUTO TIMER ON
AUTO TIMER OFF
B Assigned name
BUSY RECALL nnn
CALL FROM nnn
CALL FROM Lnn
CALL FROM ORBIT
CALL WAITING
Callers name
 FROM nnn
COMPANY WIDE DIR
CONFERENCE CALL
COST  Date and Time
DIAL PREVIEW
Digits
DIRECTORY 
 OFF
DND ON
DO NOT DISTURB
DSS  FIELD
 ?
Appears when using...
Intercom. Speed Dial
Speed Dial
Directory Dialing
Directory Dialing
ARS
Call Timer
Call Timer
Transfer
Transfer
Call Waiting, Intercom,
Hotline. Station Cal! Coverage
Central Office Calls, Answ.
ParkCall WaitingCall Waiting, Intercom, Hotline,Station Call Coverage,
Central Office Calls
Call Forwarding
Directory Dialing
Conference, Privacy
Least Cost Routing
Time and Date Setting
Station Call Coverage
Dialing Number Preview
Central Office Calls, Last
Number Redial, Save,
Speed Dial
Directory Dialing
Do Not Disturb
Do Not Disturb
Intercom, Station Call
Coverage
Intercom, Direct Station
Selection
Call  DSS,
Selectable Display Messages
 shows...
Options when programming Intercom
Voice Announce. Group Call Pickup ringing
and One-Touch Speed Dial keys
In the Speed Dial programming mode. user
has dialed Y to program Speed Dial names
After dialing 
 P or C for Directory
Dialing. user dials  for options
User tries to use company-wide directory
(System Speed Dial) from a restricted
phoneUser places an outside call and ARS
requests an Authorization Code
 activates Call Timer
User deactivates Call Timer
User answered Trunk recalling from busy
extension (with indicated name) after an
incomplete Transfer
User answered Trunk recalling from busy
extension nnn after an incomplete Transfer
Intercom call from extension nnn
User presses a line key to answer a trunk
without an assigned name
 retrieved from Orbit
Caller (with programmed name) waiting
Call from extension or trunk
with indicated name
Call forwarded from extension nnn
User dialed C for company-wide directory
User established Conference or joined a
call using Privacy Release
Cost of current outside callThe current date and time (while theextension is idle)User is programming ringing options for a
Call Coverage key
User dialed 
 to activate Dialing
Number Preview
Digits as trunk call dials out
User dials D when extension is on hook to
view Directory Dialing options
User disabled DND
User enabled DND
User called extension in DND
User pressed INTERCOM and enabledDSS keysUser dialed INTERCOM  and system
shows selection options
Issue 1-OFEATURES1-19 
						

							ALPHANUMERIC DISPLAY
Table 1-7 TELEPHONE DISPLAYS (Page 2 of 3)
This display... Appears when using...
ENTER A/C CODE L C R
ENTER BIN 
Speed DialENTER FEAT. CODESpeed Dial
EXT
Call Forwarding
Selectable Display Messages
F Assigned name
 TO nnn
GROUP-R PICK-UP
 CIRCUIT BUSY
HOLD RECALL Lnn
HOLD RECALL nnn
HOLD/WAIT 
ICM ANNOUNCE ON
ICM ANNOUNCE OFF
 DIRECTORY
LINE 
MIKE MUTED
MSG. FRM. 
Name
NO  INSTALLED
NO SPEED DIAL
NO. OF 
NUMBER SAVED
Call Forwarding, Intercom
Group Ring
Intercom
Hold
Hold
Transfer
Intercom
Intercom
Directory Dialing
Speed Dial
Central Office Calls
Microphone Mute
Message Waiting 
Central Office Calls,
Intercom, Hotline,
Message Waiting,
Station Call Coverage
Directory Dialing
Speed Dial
Voice Mail Compatibility
SAVEAnd shows...
User places an outside call and LCR
requests an Account CodeUser is programming Speed Dial bins
User is programming Intercom Feature in a
Speed 
 bin (or under a One-TouchSpeed Dial key)User (with DSS suppressed) dials
INTERCOM  and system shows selectionoptions
User placed Intercom call to extension
forwarded to extension nnn
User answered an outside call ringing a
Ring Group (of which the user’s extension
is not a member)
User places an Intercom call to a dual
channel Data Set that has both channels
busy. Also occurs if user tries to use
Handsfree and no system Speakerphone
circuits are available
Tie line has a trunk on Hold
User picks up a call abandoned on Hold
by extension nnn
User is Transferring a  to a busy
extension that has xx  on Hold and calls camped-on (waiting)
User dialed  to allow incoming Intercom
voice announcements
User dialed 
 to block incoming Intercom
Voice announcements
User dialed I (or pressed D key in ONYX IV)
for Intercom directory
User 
is programming a Speed Dial bin or
One-Touch Speed dial key, and system is
asking for a trunk number
User placing an outside 
 has seizedtrunk nnUser pressed  to mute thephone’s micUser is viewing messages, and has
Message Waiting from extension nnn
User is placing a call, answering a call,
or viewing a message for an extension with
a programmed name
User trying to use Directory Dialing in a
system with a MEM-A PCB or a VS without an
Aux Module
User is trying to enter the users Personal
Directory with no Speed 
 blocks
assigned in programming
User pressed MSG to check the number of
Voice Mail messages waiting
Number accepted as Saved number
(ONYX Iv  
						

							ALPHANUMERIC DISPLAY
Table 1-7 TELEPHONE DISPLAYS (Page 3 of 3)
This 
display...
ORBIT RECALL nnn
P Assigned name
PARKED IN nn
PERSONAL DIR.
 FROM nnn
PRIVACY
PRIVATE CALL
PROGM NAME 
PROG MESSAGE
R Assigned name
RELEASE PRIVACY
RING NO ANS nnn
SELECTED IDLE LINE
SET DATE MMDDW
SET TIME HHMMSS
SPEED DIAL BINS
Speed Dial name
TEL NUMBER?
UNLISTED NAME
V Assigned name
VACANT NO nnn
VACANT NUMBER
WELCOME
Appears when using...
Park
Directed Call Pickup.
Group Pickup
Park
Directory Dialing
Group Call Pickup
Privacy Groups
Privacy Groups
Speed Dial
Personal Greeting
Hold, Park, Transfer
DID
Privacy
Hold, Park, Transfer
DID
Dialing Number Preview
Time and Date Setting
Time and Date Setting
Speed dial
Speed Dial
Speed Dial
Directory Dialing
DID
DID
Direct Station Selection
And shows...
Call user parked is recalling userextension (nnn)
User has picked up a call from
extension with assigned nameUser Parks call in orbit
User dialed P for personal directory
User picked up a call ringing
 nnn
User presses line key to have privacy
User pressed line key for trunk that has
Privacy enabled by Hotline partner. Trunk
normally must have Privacy released.
User is programming Speed Dial and
system is asking for a name entry
User is programming a Personal Greeting
User answered recalling trunk call from
extension with assigned name
User answered call routed from extension
with Assigned name via DID RNA
InterceptUser pressed a line key to release privacy
on a call where privacy was previously
establishedUser answered trunk call recalling from
extension nnn
User answered call routed from extension
nnn via DID RNA Intercept
After entering number, user pressed DIAL
to place callUser is setting system date
User is setting system time
User presses DIAL to program or use
Speed dialUser dialing out a Speed Dial with a storednameUser is programming Speed Dial and the
system is requesting a number
User tries to access Directory Dialing, and
the system has no names programmed
User answered call routed from extension
with assigned name via DID Vacant
Number InterceptUser answered call routed from extension
nnn via DID Vacant Number Intercept
User has pressed an undefined DSS
Console key
Initial message after system start-up or reset
Issue 1-OFEATURES 1-21 
						

							ALPHANUMERIC DISPLAY
Programming
l
Related Features
 Operation
Step 
Required Programming
E- Extensions.  Circuit Type  Assign circuit type 02 to each Multibutton.
Display Telephone.
Other Programming
None
Refer to the features indicated in Tables  through 1-7.
Refer to the features indicated in Tables 1-5 through 1-7.
To adjust the brightness of  telephone’s display (if you have a 
modular 
Press VOL UP A or VOL DN  while telephone is idle.Your phone must be idle (not ringing), with Background Music off.
 i-n 
						

							ALTERNATEATTENDANT
Description
Alternate Attendant lets the attendant forward calls to another 
extension. This is useful when the attendant must temporarily leave the phone
but does not want calls to go unanswered. After activating Alternate
Attendant, outside calls that ring the attendant also ring the alternate.
Intercom calls to the attendant normally ring only at the Alternate 
Attendant.
If 
the alternate is busy, however. Intercom calls ring the attendant. After
activating Alternate Attendant. the attendant may still place calls and use
other attendant features.
Conditions
For maximum performance, the Alternate Attendant should be a 30-button
telephone with display.
Default Configuration
Alternate Attendant allowed.
Programming
Required Programming
PCP- Inhibit Call Forwarding   Enable or disable Call Forwarding
capability. To 
 Alternate Attendant, this bit should always be 0 in COS
00.
Other Programming
 Extensions,  Circuit Type  The Alternate Attendant must by a 
(type 01-04).
Related Features
Attendant Positions
The Alternate Attendant cannot be another attendant.
Automatic Fault ReportingAttendant alarm indications do not display at the Alternate Attendant.
Call Forwarding
The system cancels Call Forwarding at the extension the attendant designates as the
alternate. In addition, the alternate cannot forward calls once designated as the
alternate.
Do Not DisturbThe  cancels Do Not Disturb at the extension the attendant designates as the
alternate. If an Alternate Attendant enables Do Not Disturb, the system cancels the
Alternate Attendant assignment.
Removing Trunks and Extension From ServiceThe  Attendant cannot remove trunks and extensions from service.
Speed Dial
The attendant can have a One-Touch Speed Dial key or Personal Speed Dial bin forthe Alternate Attendant code.
Issue 1-OFEATURES 1-23 
						

							 ATTENDANT
Feature Operation
Step  l
step 2 l
Step 3 l
Step  l
Step  
Step 6 
Step  
step  
To reroute calls to the Alternate Attendant:
Lift handset. can press a One-Touch Speed Dial key instead of using Steps 
Press INTERCOM.Look for:INTERCOM On
Listen for:Dial tone
Dial Listen for:Dial tone stops
Dial the alternate’s extension number.
Dial 3.Look for: MSG Slow Flash (green)  Flash (red)
Hang up.Look for:INTERCOM Off
To cancel the Alternate Attendant routing (and return pour calls to you):
Do not lift handset.
Press DND/MICMSG and  go out.
 FEATURES