TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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E- EXTENSIONS DIRECT TO ANN. MESSAGE (ONYX IV) Description Related Programming Feature Reference Instructions step 1 Step Step l Use this option to determine when the Initial Announcement Message (if any) should play to Automatic Call Distribution group callers. Enter N(o) to have the Initial Announcement only when all agents are busy. Enter to have the Announcement play immediately to each ACD group caller. The Initial Announcement Message can be from the OPA, Voice Mail system or the standard system message. This option only applies to ONYX IV. Conditions None Default Value Initial Announcement Message occurs only when all agents are busy (N). Automatic Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page 32A. Automatic Distribution (ONYX IV) To enter data on the PRF: For EU- Direct All Calls to Announcement Message on Table 3, enter or N(o). To enter data at the programming terminal: After programming EU- Delay Before Ovefflow From Queue, you see: DIRECT ALL CALLS TO ANNOUNCEMENT MESSAGE Enter EU- Direct All Calls to Announcement Message data from Table 3. You see: INITIAL ANNOUNCEMENT Go to EU- Initial Announcement Extension on the next page. Issue 1-O SOFTWARE CONFIGURATION 2-140K
EXTENSIONS EU- INITIAL ANNOUNCEMENT EXTENSION (ONYX IV) Description Related Programming Feature Reference Instructions Step l Step l Step l Use this option to set the type of Automatic Call Distribution Initial Announcement Message. The message can be the standard Voice Piompting Message or a recorded message from Voice Mail or OPA. For this Initial Announcement Enter... Standard . . . . OPA................ Extension number of first port Voice Mail . . VX master number This option is only available on ONYX IV. Conditions None Default Standard message answers (300). Automatic Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page Automatic Call Distribution (ACD) To enter data on the PRF: For EU- Initial Announcement Extension on Table 3, enter 300, the master number or the first port of the PCB. To enter data at the programming terminal: After programming EU- Direct All Calls to Announcement Mailbox , you see: INITIAL ANNOUNCEMENT EXT Enter EU- Initial Announcement Ext data from Table 3 and press RETURN.If you enter 300. go to EU- Delay Before Answering With Digitalker. If you enter the VX master number, go to EU- Mailbox Access Code, If you enter the first port on the OPANAU PCB, go to EU- VAU Recording Number, Initial. SOFTWARE CONFIGURATIONIssue 1-O
E- EXTENSIONS EU- DELAY BEFORE WITH DIGITALKER (ONYX IV) Description If you enter 300 for EU- Initial Announcement Extension, use this to set the Initial Announcement Message delay interval. This is the delay before the standard Voice Prompting Message answers an incoming ACD call. The range is 0 (no delay) to seconds. can this enter 300 for Initial Extension. This option only applies to ONYX IV. Conditions None Default No delay before answering (0). Related Programming Automatic Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page 32A. Feature Reference Instructions Step I Step 1 Step 2 Automatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- Delay Before Answering With Dgtkr on Table 3, enter the delay interval (O-255 seconds). To enter data at the programming terminal: If you enter 300 for EU- Initial Announcement Extension, you see: BEFORE WITH THE Enter EU- Delay Before Answering With Dgtkr data from Table 3 and press RETURN. You see: REPETITIVE ANNOUNCEMENTGo to EU- Repetitive Announcement Extension. Issue 1-OSOFIWARE CONFIGURATION
E- EXTENSIONS EU- VAU RECORDING NUMBER. (ONYX IV) Description If you enter the first port extension number for EU- Initial Announcement Extension. this option selects the message that answers the ACD call. You can choose from eight messages 07).You can use this option if enter the first port extension number for EL’- Initial Announcement Extension. This option applies to IV. Conditions None Standard ACD overflow message (00). Related Programming Automatic Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page 32A. Feature Reference Instructions Step Step 1 Step 2 Automatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- VAU Recording # on Table 3, enter the message number (00-07). To enter data at the programming terminal: If you enter the extension number of the first port for EU- Initial Announcement Extension, you see: VAU RECORDING Enter EU- VAU Recording # data from Table 3 and press RETURN. You see: DELAY BEFORE ANSWERING WITH THE VAU Go to EU- Delay Before Answering With VAU on the next page. SOFTWARE CONFIGURATIONIssue 1-O
E- EXTENSIONS EU- DELAY BEFORE WITH VAU (ONYX IV) Description If vou enter the first port extension number for EU- Initial Announcement Estension. use this option to set the Initial Announcement Message delay This is the delay before the message you select in EU- VAU Recording answers an incoming ACD call. The range is 0 (no to seconds.You can only use this option if enter the first extension rrumberfor EC’- Initial Extension. This option only applies to ONYX IV. Conditions None Default No delay before answering (0). Related Programming Automatic Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page 32A. Feature Reference Instructions Step Step l Step 2 l Issue 1-OAutomatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- Delay Before Answering With VAU on Table 3, enter the delay interval (O-255 seconds). To enter data at the programming terminal: After entering data for EU- VAU Recording Number, you see: DELAY BEFORE ANSWERING WITH THE VAU Enter EU- Delay VAU Recording # data from Table 3 and press RETURN. You see: REPETITIVE ANNOUNCEMENT Go to EU- Repetitive Announcement Extension. SOFTWARE CONFIGURATION2-1400
E- EXTENSIONS EU- MAILBOX ACCESS CODE, INITIAL (ONYX IV) Description Related Programming Feature Reference Instructions Step 1 l Step Step 2 If you enter the Voice Mail master number for EU- Initial Announcement Extension, this option allows you to specify the mailbox that answers incoming ACD calls. For 1002, this is a Node Mailbox. When programming the Node Mailbox, make sure you set all options to Exit. Refer to the Voice Mail documentation for the specifics on programming Node Mailboxes. You can only use this option if you enter the Voice Mail master numberfor Announcement Extension. Make sure Voice Mail is correctly programmed (refer to Voice Mail Compatibilty). This option only applies to ONYX IV. Conditions None Default Value Standard ACD overflow message (00). Automatic Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page 32A. Automatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- Mailbox Code on Table 3, enter the Voice Mail Node Mailbox that should answer incoming ACD calls. To enter data at the programming terminal: If you enter the Voice Mail master extension number for EU- Initial Announcement Extension, you see: MAILBOX ACCESS CODE Enter EU- Mailbox Access Code data from Table 3 and press RETURN. You see: DELAY BEFORE ANSWERING WITH VOICE MAILBOX Go to EU- Delay Before Answering With VX on the next page. 2-140P SOFTWARE CONFIGURATION Issue 1-O
E- EXTENSIONS DELAY BEFORE WITH VX (ONYX IV) Description If enter the Voice Mail master extension number for EU- Announcement Extension. use this option to set the initial Announcement Message interval. This is the before the Node Mailbox you select in EU- Access Code. Initial answers an incoming ACD call. The range is 0 (no delay) to seconds. this option if the master extension number for EC’- Initial This option applies to ONYX IV. Conditions None Default No delay before (0). Related Programming Automatic Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page 32A. Feature Reference Instructions Step 1 Step Step Automatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- Delay Before Answering With VX on Table 3, enter the delay interval (O-255 seconds). To enter data at the programming terminal: After entering data for EU- Mailbox Access Code, you: DELAY BEFORE ANSWERING WITH THE VOICE MAILBOX Enter EU- Delay Before Answering With VX data from Table 3 and press RETURN. You see: REPETITIVE ANNOUNCEMENT Go to EU- Repetitive Announcement Extension. Issue 1-OSOFTWARE CONFIGURATION
E- EXTENSIONS EU- REPETITIVE EXTENSION (ONYX IV) Description Use this option to enable or disable the Automatic Call Distribution-Repetitive Announcement Message. The Repetitive Announcement Message can be a recorded message from Voice or OPA. To disable the Announcement Message. enter 300. For this Repetitive Announcement Enter... OPA................Extension number of first port Voice Mail . . . master number No announcement. . This option only applies to ONYX TV. Conditions None Default Value No repetitive announcement (300). Related Programming Automatic Call Distribution IV) Refer to the charts provided with the ACD (ONYX IV) feature on page 32A. Feature Reference Instructions Step 1 Step 1 Step Automatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- Repetitive Announcement Ext on Table 3, enter 300, the VX master number or the first port of the PCB. To enter data at the programming terminal: After programming the options for the Initial Announcement Message, see: REPETITIVE ANNOUNCEMENT EXT Enter data from Table 3 for EU- Repetitive Announcement Ext. and press RETURN.If you enter 300, go to EU- Master Extension of ACD Group. If you enter the VX master number, go to EU- Mailbox Access Code, Repetitive. If you enter the first on the PCB, go to EU- VAU Recording Number, Repetitive on the next page. 2-140R CONFIGURATION Issue 1-O
E- EXTENSIONS EU- VAU NUMBER, REPETITIVE (ONYX IV) Description If you enter the first port extension number for EU- Repetitive Announcement Estension. this option selects the message that ACD callers hear You can choose from eight messages (00-07). this option if enter the first port EC- Extension. This option only applies to ONYX IV. Conditions None Default Repetitive Announcement Message (00). Related Programming Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page Feature Reference Instructions Step 1 Step Step Issue 1-O Automatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- VAU Recording on Table 3, enter the message number (00-07). To enter data at the programming terminal: If you enter the extension number of the first port for Repetitive Announcement Extension, you see: VAU RECORDING Enter EU- VAU Recording # data from Table 3 and press RETURN. YOU PLAYBACK WITH VAUGo to EU- Playback With VAU on the next page. CONFIGURATION
E- EXTENSIONS EU- PLAYBACK INTERVAL VAU (ONYX IV) Description If you enter the first port extension number for EU- Repetitive Announcement Extension. use this option to set how often the should repeat the Repetitive Announcement Message. The range is O-255 (where seconds). If you enter the wait is 1 minute and 30 seconds. can this option enter extension for EL’- Repetitive Extension. This option only applies to ONYX IV. Conditions None Default Value 1 minute, 30 second wait (0) between Repetitive Announcements. Related Programming Automatic Call Distribution (ONYX IV) Refer to the charts provided with the ACD (ONYX IV) feature on page Feature Reference Instructions Step l Step l Step Automatic Call Distribution (ONYX IV) To enter data on the PRF: For EU- Playback Interval With VAU on Table 3, enter how often the should repeat the Repetitive Announcement Message (O-255). To enter data at the programming terminal: After entering data for EU- VAU Recording Number, you see: PLAY BACK INTERVAL WITH VAU Enter EU- Playback Interval With VAU data from Table 3 and press RETURN. You see: MASTER EXT OF ACD GROUPGo to EU- Master Extension of ACD Group. SOFTWARE CONFIGURATIONIssue 1-O