TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							Q- SYSTEM WIDE PROGRAMMING
 TROUBLE REPORT TELEPHONE NUMBER
Description
Use this option to designate the off-site service center’s telephone number (up
to 24 digits). This is the number the system calls to report a major alarm
(fault). Valid entries are O-9. 
  and P (pause)‘.
 ted
Programming
Feature Reference
If the  center is  or  the system immediately redials it
three more times. If the 
 report still cannot go through. the system
repeats the procedure 
 five minutes until successful.
If the 
 PCB modem port is busv when the system tries to report a fault.
the system tries 
 IS minutes until successful. If, however, another major
alarm occurs before 
 minutes. the system tries again immediately.
On system power-up. the system sends the following modem initialization
sequence to the modem attached to the lower (modem) COM PCB port:
ATZ. ATQO. ATVO. ATEO. ATM 1.    
   ATS    
For  xx is the Modem Ring Count entered for the  command. This
is the 
 command vou can change.
This option does not apply to VS.
Conditions
a. The COM PCB disables the local (upper) port while the modem (lower)
port dials out.
b.  you have a Hayes compatible 2400 baud modem, enter the following
commands before connecting to the COM PCB:
AT&CO Carrier Detect (CD) follows remote carrier
AT&DO DTR  on
AT&JO Jack type  1.  
 Stoie configuration in user 0
Consult the modem manufacturer’s instructions for the specifics.
Default 
Blank (no number entered).
Automatic Fault Reporting
J- Communications Port Parameters, Port Speed 
 Set the baud rate for
Port A (modem) and Port B (local) to match the connected device. (The
attendant can set these options from the telephone. See page 2-2.)
J- Communications Port Parameters, Modem Ring 
Count  Set the
Automated 
 ring count to match the setting of the connected modem.
QC- Operator Programming. Suppress Operator Alarms 
 Suppress/allow
alarm indications at attendant extensions.
  Identification Enter the text that identifies the system to the 
site service center.
Automatic Fault Reporting
The connected modem sets the duration of the pause. The modem must connect to a DTMF CO line.
Issue 1-O
 CONFIGURATION2-339 
						

							Q- SYSTEM  
  REPORT  
instructions
Step I 
Step 1 l
Step  
Step 3 
To enter data on the PRF:
For 
 Tel  (2-I   on Table  enter the Trouble 
Telephone 
To enter data at the programming terminal:
   see: 
Type V. You see: TEL  (24 DGTS MAX)
Enter the  Trouble Report Telephone Number from Table 10 and press
RETURN.
If the  number is  digits long you don’t have to press RETURN.
To 
 a number.  
 1-O 
						

							Q- SYSTEM WIDE PROGRAMMING
  AUTHORIZATION CODES
Description
Use 
this option to enter Automatic Route Selection (ARS) Authorization
Codes into the system. If 
  has ARS installed, it   these
codes. Each code 
can be from l-10 digits long, using any  of
digits O-9. Refer to the Automatic Route Selection feature and Appendix A
for more 
information.
 allows 64 ARS Authorization Codes. Large systems allow 184. This
option does not apply to key systems.
Conditions
None
Default 
No codes entered.
Related
Programming
Feature Reference
Instructions
Step 1 l
Step  
Step  
Step 3 l
Step 1 
Step  l
Step 3 
Step  
Step  
None
None
To enter data on the PRF:
Enter the QW- Authorization Codes on Table 12.
To list QW- Authorization Code data:
 Q. You see: 
 W . You see: AUTHORIZATION CODES, LIST/PROGRAM (L/P)
Type L. You see a list of the programmed authorization codes. Following is a
sample QW- ARS Authorization Codes listing.
001  8997
002 
 8998
003 
 8999
004
 9000
To program QW- ARS  Code data:
Type Q. You see: 
Type W . You see:AUTHORIZATION CODES, LIST/PROGRAM (UP)
Type P. You see: 001
 To program code 001. press RETURN. You see the current entry.
OR
-- 
 To program another code, enter the code number  You see the
current entry.
Enter the QW- ARS Authorization Code entry from Table 12 and press
RETURN.If your entry is 10 digits long, you don’t have to press RETURN.
Repeat steps 4 and  to program additional codes.
Issue 1-OSOFTWARE CONFIGURATION 2-341 
						

							Q- SYSTEM  PROGRAMMING
 SUPPRESS   SPEED 
Description
Programming
Feature Reference
Instructions
Step 1 
Step 1 
Step  
Step 3 
Use this option to  the system from outdialing the  digit when
stored in a Speed Dial bin.
 prevented. the system stops dialing at  
The system does not dial the  or  digits after the  If allowed. the system
 the contents of the Speed Dial bin normally. This option also affects
numbers outdialed using:
 Automatic Route Selection
  Compatible Feature Keys
 Last Number Redial
 Least Cost Routing
 Save
For ONYX IV. 
 this option permits users to enter Account Codes
without interrupting! their call. See Account Code Capability feature
operation.
Conditions
Default Value
Y  not outdialed)
None
None
To enter data on the PRF:
For QX- Suppress 
 Key Tone on Table 10, enter Y or N.
To enter data at the programming terminal:
Type 
 You see: 
Type X. You see:SUPPRESS  KEY TONE?
Enter Y or N for QX- SUPPRESS  WHEN SPEED DIALING from Table
10. You see the Main Menu.
Issue 1-O 
						

							Q- SYSTEM WIDE 
 SINGLE DIGIT LINE ACCESS
Description
Related
Programming
Feature Reference
Instructions
Step 1 
Step  
Step  
Step  
Issue 1-O .Use this option 
  users the capability of accessing trunk group 1
(code 90) 
 d I’  9. If  enable  option  users cannot dial-access
trunk groups 
 If  disable this option. users can access any trunk
group by dialing 
the two digit code (90-98). Refer to the Line (Trunk)
Rotaries feature 
for more information on trunk groups. In systems with ARS,
enabling this option changes the ARS access code from 90 to 9.
Conditions
None
Default 
N (single digit access denied)
None
None
To enter data on the PRF:
For QY- Single Digit Line Access on Table 10, enter Y or N.
To enter data at the programming terminal:
Type Q. You see: 
Type Y. You see:SINGLE DIGIT LINE ACCESS?
Enter Y or N for QY- Single Digit Line Access on Table 10.
 CONFIGURATION2-343 
						

							Q- SYSTEM WIDE 
  SETUP,  REPORT PRINT 
Description
Related
Programming
Feature Reference
Instructions
Step 1 
Step  
Step  l
Step 3 l
Step  
Use this option to set the Traffic Management Report (TMS) print modes.
You can have the 
 report print  (using the HE or HF options) or
at a preset time. If 
 request automatic  the report can include
trunk data. trunk and operator data or all data. The options are:
0 Manual (using the HE or HF options)
1Automatic (at a preset time) for trunk data only. The data clears after
the report runs.
2Automatic (at a preset time) for trunk and operator data only. The data
clears after the report runs.
3Automatic (at a preset time) for all data. The data clears after the
report runs.
Conditions
None
Default Value
0 (Manual)
Traffic Management Reporting
HE- System Status Reports. 
 Management Summary  Print the
TMS Report. The system does not clear the TMS data after the report runs.
HF- System 
Status Reports, Traffic Management Summary (With Data
Cleared) 
 Print the TMS Report. The system clears the TMS data after the
report runs.
QT- System Timers, Traffic Management Report Wait Time  Set the
TMS Wait Time interval. If a call rings longer than this interval, the TMS
report flags it as Long Wait.
QZ- SMDR Setup, 
 Print Times Setup  Set the time that the TMS
report should print (using modes l-3).
Traffic Management Reporting
To enter data on the PRF:
For QZ- Mode on Table 10, enter the TMS report print mode.
To enter data at the programming terminal:
Type Q. You see: 
Type Z. You see: MODE?
Enter the QZ- Mode data from Table 10.
 If you enter 0 for step 3, you see: SMDR FOR TOLL CALLS ONLY?
Go to QZ- SMDR Only for Toll Calls.
OR
 If you enter 1-3 for step 3, you see: SET UP TMS PRINT TIMES?Go to QZ-  Print Times Setup.
2-344 SOFTWARE  Issue 1-O 
						

							Q- SYSTEM WIDE PROGRAMMING
  SETUP, TMS PRINT TIMES SETUP
Description
Related
Programming
Feature Reference
Instructions
Step 1 
Use this option to set the times that the TMS report should print. The data
clears after each time the report runs.
You can 
 set this option if you have
entered:
1-3 for QZ- TMS Report Print Modes
 Y for QZ-  Print Times Setup
You can have the TMS report print every hour or every combination of hours.
Conditions
None
Default Value
N for each hour OO:OO-23:00 (TMS report is not set to print)
Traffic  Reporting
HE- System Status Reports, Traffk 
 Summary  Print the
TMS Report. The system does not clear the TMS data after the report runs.
HF- System Status Reports, 
 Management Summary (With Data
Cleared)  Print the TMS Report. The system clears the TMS data 
report runs.
QT- System Timers. Traffic Management Report Wait Time  Set the
TMS Wait Time interval. If a call rings longer than this interval, the TMS
report flags it as Long Wait.
QZ- 
 Setup.  Report Print   Set the TMS Report print
mode:
0 Manual  or HF) for all data
1Automatic (at preset time) for trunk data only. The data clears after 
report runs.
2Automatic (at preset time) for trunk and operator data only. The data
clears after the report runs.
3Automatic (at preset time) for all data. The data clears after the report
runs.
Traffic Management Reporting
To enter data on the PRF:
For each QZ- print TMS Data at 
 entry on Table 10, enter Y or N.
Issue 1-OSOFTWARE CONFIGURATION 2-345 
						

							Q- SYSTEM  
      
Instructions
To enter data at the programming terminal:
Step  After entering 1. 2. 3 for QZ-  Report Print Modes. you see: SET UP 
PRINT TIMES?
Step  To change the  Report print times. enter Y. You see: PRINT TMS
DATA AT OO:OO?
Go to  
OR
 To leave the  Report print times unchanged, enter N. You see: SMDR
FOR TOLL CALLS ONLY?
Go to QZ-   for Toll Calls.
Step 3 lIf you want the  report to print at  hours (12 midnight), enter Y.
 see: PRINT TMS DATA AT 01 :OO?
OR
If  don’t want the TMS report to print at  hours, enter N. You see:
PRINT TMS DATA AT 01 :OO?
Step  lRepeat step 3 for the remaining QZ- TMS Print Times Setup prompts. The
options are 0   AM) to 23:OO (1l:OO PM).After programming  Print  Data At  you go to QZ- SMDR Only for
Toll Calls on the next page. 
						

							Q- SYSTEM W-IDE PROGRAMMING
  SETUP,  ONLY FOR TOLL CALLS
Description
Related
Programming
Feature Reference
Instructions
Step 1 
Step  
Step 2 
Use this option to have the SMDR report include all outside calls or just toll
calls. If you enter N. the 
 report includes all outside calls. If you enter
Y. the SMDR report includes just toll calls. The system defines toll calls as
follows:
  NNX + nnnn
NPA + 
 + nnnn
  NPA    nnnn
0 + NNX + nnnn
0  NPA + NNX  nnnn
Conditions
None
Default Value
N (SMDR for all calls)
Station 
 Detail Recording
P- Print  Report  Print the SMDR report. The system can clear or
retain records from the SMDR buffer after the report prints.
QZ- 
 Setup, Inbound   Have the SMDR report print incoming
and outgoing calls, or just 
 calls.
QZ- 
 Setup,   All the Time  Have the SMDR report
print after each call completes. or at a preset time.
QZ- 
 Setup,  Report Start Hour  Designate the time when
the SMDR report should print, This option does not apply if SMDR prints all
the time.
Z- Clear All  Records  Clear the SMDR records from the system
buffer without printing the SMDR report. Clear the records when you change
the SMDR print options.
Station Message Detail Recording
To enter data on the PRF:
For QZ- SMDR for Toll Calls Only on Table 10, enter Y or N.
To enter data at the programming terminal:
After entering:
0 for QZ- TMS Report Print Modes
N for QZ- TMS Report Print Times Setup
Y or N for QZ- Print TMS Data at 23:00
You see: SMDR FOR TOLL CALLS ONLY
Enter Y or N for QZ- SMDR Only for Toll Calls from Table 10. YOU see:
INBOUND SMDR?
Go to QZ- Inbound SMDR on the next page.
Issue 1-O CONFIGURATION2-347 
						

							Q-   
QZ-   INBOUND 
Description
Related
Programming
l
Feature Reference
Instructions
Step 1 
Step 1 
Step  
Use this option to  the SMDR report include or exclude incoming trunk
calls. If you enter Y. the report includes 
 outgoing trunk calls.
If you enter N. the SMDR report prints 
  trunk calls.
Conditions
None
Default 
 (SMDR report includes both incoming and outgoing trunk calls)
Station 
 Detail Recording
P- Print 
 Report  Print the SMDR report. The system can clear or
retain records from the SMDR buffer after the report prints.
  Setup.   for Toll Calls  Have-the SMDR report
include all outside calls. or just toll calls.
QZ-  Setup,  Printout  the Time  Have the SMDR report
print after each call completes, or at a preset time.
QZ-. SMDR Setup, 
 Report Start Hour  Designate the time when
the SMDR report should print. This option does not apply if SMDR prints all
the time.
Z- Clear All  Records  Clear the SMDR records from the system
buffer without printing the SMDR report. Clear the records when you change
the SMDR print options.
Station Message Detail Recording
To enter data on the PRF:
For QZ- Inbound SMDR on Table 10, enter Y or N.
To enter data at the programming terminal:
After programming QZ- SMDR Only for Toll Calls, you see: 
INBOUND
SMDR?
For QZ- Inbound SMDR on Table 10, enter Y or N. You see: SMDR
PRINTOUT ALL THE TIME?
Go to QZ-  Printout  the Time on the next page.
2-348 SOFT-WARE CONFIGURATION Issue 1-O