TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							Feature Operation
Step 1 
Step  
Step 3 
Step 1 
Step I l
Step 1 
Step  l
Step 3 
Issue 1-O
 Feature
 VS.  can also use the  procedure to store Personal Speed Dial
numbers at 
  This is the   you can store numbers on 
Touch Speed Dial keys.
 + SD t Speed  (or bin number +  t  +  key (or
line code t 
 or   number (37 digits max.) + SAVE
Chaining Speed Dial 
  sets 
To chain Speed Dial numbers:
Place first call 
 Speed Dial.
 for  to dial out.
Press DIAL.
Press Speed Dial bin  of second number.You can chain as    you 
Do  dial a bin number.
OR
Place first call using Speed Dial.Wait for number to dial out.
Press One-Touch Speed Dial  of second number.
Place first call using Speed Dial.Wait for number to dial out.
Press INTERCOM.
Dial Speed Dial bin number 
 20-29).Dial access to bins  is prevented in  and 72x180 systems.
FEATURES l-205 
						

							SPLIT
Description
With Split. an estension user can split (alternate) between a current call and a
new 
 Split lets the estension user easily alternate between the calls
 joining (Conferencing) the parties together. In ONYX IV, every
 can have a programmable key assigned as a Split key for one-button
Split operation.Pressing the Split key automatically alternates between the
call you are on and your 
 incoming call.
Programming
Related 
Feature Operation
Step 1 
Step 2 
Step 3 
Step  
Step 1 
 
Step 2 l
None
Split always   no Split keys defined (ONYX IV).
Required 
None
Other 
KS- Programming  for  (ONYX IV)  Enter S to assign a
programmable key as a Split key.
Call Waiting/Off-Hook Signaling
These features let an extension user know when they have a call waiting.
Central Office Calls/Answering and PlacingExtension users can Split on any trunk they can use for placing and answering calls.
Using Split at a 
To Split between a new  and your current call (when both your
current call and new call are Intercom calls):
Press HOLD to put current call on Hold.
Look for:(Modular) -- HOLD Slow Flash (red), Fast Flash (green)
(Non-modular) -- HOLD Exclusive Hold
Press INTERCOM to answer waiting call.Look for:INTERCOM Fast Flash
Listen for: Conversation with new caller
You can also Split after placing a call.
Press-INTERCOM to begin Split.Look for:INTERCOM On
Listen for: Dial tone
Press  and dial 7.You answer the call on Hold. Your previous call now goes on Hold instead.
Repeat steps 3-5 to continue alternating between the calls.
To Split between a new call and your current call (when your current call
is an Intercom call and your new call is an outside call):
Press HOLD to put current call on Hold.
Look for:(Modular) -- HOLD Hold Flash  Fast Flash (green)
(Non-Modular) -- HOLD Exclusive Hold
Press line key to answer waiting call.Look for:Line key On (red/green)Listen for:Conversation with new caller‘You can also Split after placing a call.
  Issue  
						

							   RECORDING
 Format (Page 1 of 
Report Start Header
Char.
Field
Line 1 l-37
 return. line feed
Line 
Date  
9Space
10-17Time (hh:mm:ss)
18.19Carriage return. line feed
Line 3 1  return. line feed
Line 
Carriage return. line feed
Call Record Header
Lines 
 and 31.2
3-6
7
8-10
11
12-41
42
53
54-61
62
63-70
71
72-77
78
79.80
Line  1.2
3-6
7
8-10
11
12-19
33-41
42
43-45
46-49
53
54.55
56-61
62
63-70
71
72-77
78
Issue 1-OBlank
 characters
+ character
 characters
 character
 characters
+ character
 characters
+ character
 characters
 character
 characters
+ character
 characters
 character
 characters
Blank
STA(space)
 character
Spaces
Spaces
 character
Spaces
ACCT
Spaces
 character
Spaces
START(space)
 character
c aracter
c aracter
FEATURES l-209 
						

							STATION MESSAGE DETAIL RECORDING
Description. .
 Format (Page  
Call Record
Blank
3-6Extension number. space
7 character
s-10
Space. 
 number
 character
Number dialed (right justified. preceded by spaces)
32 character
Account Code (right justified, preceded by spaces)
53 character
Start time (hh:mm:ss)
62 character
63-70Elapsed time of call (hh:mm:ss)
71 character
72-77Cost of call 
78 character
79.80Service number (0  
Keep the following in mind when connecting the SMDR collection device:
 SMDR  prints out of the local (upper) COM PCB port. On initial
power up. this port takes precedence over the modem (lower) 
 The system supports  protocol.
 On power-up. rhe SMDR  prints out a power-up header. The SMDR
port also prints major alarm information, if one occurs. (Refer to
Automatic Fault Reporting.)
When the upper (local) COM PCB port is on line, the following RS-232-C
signals are 
 (connected):
PinSignal
5 . . 
 Terminal Ready (DTR)
6 . 
 . . . .  to Send (RTS)
 Detect (CD)
These signals become inactive (not connected) when the lower (modem)
COM PCB port is on line. Additionally, these signals toggle as the system
prints the COM PCB power-up header.
If QZ- SMDR Printout All the Time is  the system buffers SMDR
data when the modem port is busy. The system prints out all buffered
SMDR data when the local port becomes active.
Conditions
a. To allow for servicing, the system buffers (stores) calls as follows:
 PCBStored Call Records
vs. . 
 . . 510
MEM-A. . . . . 128
If the buffer fills, each new call pushes one old call out of the buffer.
b. In VS. terminal programming may interfere with the SMDR report. If 
you
are programming a sub-menu (e.g.,QE), the  buffers the SMDR
report. The report displays as soon as you return to the main menu.
Default 
SMDR port is 1200 baud. 8 bits. 1 stop bit with no parity.
The SMDR report prints at 
 A.M., and includes incoming, local and toll
calls.
FF   1-n 
						

							STATION  DETAIL RECORDING
Programming
 Programming
P- Print  Report  Print the SMDR report. The system can clear or
retain records from the SMDR buffer after the report prints.
QZ-  Setup.   for Toll Calls  Have the SMDR report
include all outside calls. or just toll calls.
  Setup. Inbound   Have the SMDR report print incoming
and outgoing calls. or just outgoing calls.
QZ-  Setup,  Printout  the Time  Have the SMDR report
print after each call completes. or at a preset time.
QZ-  Setup.  Report Start Hour  Designate the time when
the SMDR report should print. This option does not apply if SMDR prints all
the time.
Z- Clear XII  Records  Clear the SMDR records from the system
buffer without printing the SMDR report. Clear the records when you change
the SMDR print options.
Other 
None
Related Features
Account Code After a user enters an Account Code. dialing  additional digits and another  maychange the SMDR Account Code entry.
Attendant PositionsThe attendant may change  baud rates for the COM PCB ports. See page 
PBX The  report also includes PBX access codes, if dialed.
Special Services and OCC Compatibilitv the following applications. the  portions of the numbers print on theSMDR report:
(OCC Local Number) + Pause 
+ I   + Pause + (Securitv Code)(OCC Local Number) + Pause + (Securitv Code) + Pause + 
 + Pause +  Card Number)
Traffic Management Reportingif  request TMS and SMDR reports to print at the same time, the SMDR report first.
Transfer charges the last party on a call for the entire call. For example:
 Extension  user places a call.
 Extension  user transfers the call to extension 306. When 306 user hangs up. SMDR  the entire call to 306.
Feature Operation
None
Issue 1-O
FEATURESl-211 
						

							SYSTEM IDENTIFICATION
Description
The Svstem Identification is a four-line text field that contains site
identification information. The system transmits the System Identification
(along with fault information) to the off-site service center during Automatic
Fault Reporting. This helps the off-site technician identify the system
reporting the fault. The 
 administrator enters the Svstem Identification
information from the programming terminal. The inform&ion 
consists of the company name. address and telephone number.
When the system has a fault to report. it:
 Dials the off-site service center and waits for it to answer
 Transmits the  Identification
 Transmits the fault information
Programming
l
Related FeaturesThe system includes the first line of the System Identification with the various
System Reports and Diagnostics.
In VS. the system uses the first line of the System Identification for Reports,
Diagnostics and Maintenance Utilities. Since there is no off-site Automatic
Fault Reporting. the remaining three lines are unused.
Conditions
None
Default Configuration
No System Identification programmed.
Required 
 CEU Identification  Enter the System Identification. The System
Identification is four lines long. with 17 characters in each line.
Other Programming
J- Communications Port Parameters, Port Speed  Set the baud rate for
Port A (modem) and Port B (local) to match the connected device. (The
attendant can set these options from the telephone. See page 2-2.)
J- Communications Port Parameters, Modem Ring Count 
 Set the
Automated Answer ring count to match the setting of the connected modem.
 Trouble Report Telephone Number  Enter the number the system
dials during Automatic Fault Reporting.
Attendant Positions
The attendant ma); change the baud rate of the COM PCB ports. See page 2-2.
Automatic Fault ReportingThe system sends the System Identification before transmitting fault information the off-site service center.
System Reports, Diagnostics and Maintenance UtilitiesThe technician can use the various reports and diagnostics to troubleshoot thesystem.
Feature 
None
l-212 FEATURES Issue  
						

							   PROTECTION
Description
System Programming 
 Protection requires the  administrator
to enter an access code 
 before using a programming option.
System Programming 
 Protection  unauthorized personnel
from 
 the  programming.
The system has three 
   Level 0 programming options
don’t require the administrator to enter a password. To use Level 1 options,
the administrator must first enter the 
  or  password. To use level 2
options. the administrator must first enter the level 
 password. The following
chart shows the programming options and their password level.
  Levels
AI- 
 Toll Restriction..........................1
AL- List Toll Restriction.............................O
AP- Program Toll Restriction.........................
CL- List Class of Service............................0
CP- Program Class of Service.........................
D- Displav Memory...............................
E- Extensions...1
E- Trunks.................................................................
F- EPROM Checksums: 
...........................
FC- Parameter Resets..............................
FL- LCR Configuration.............................0
GA- ARS Editor..................................
GL- LCR Testing................................
H- System Status Reports............................0
I- System Utilities.
...............................
J- Communications Port Parameters
KD- Programming Keys for DSS Consoles.
.................
KL- Listing Programmable Key Data.....................0
KS- Programming Keys for .....................
L- Listing System and Extension Data.....................O
M- Cancel Access Level.............................O
ND- Programming the Directory...............................................1
NL-  Names and Messages0
NP- Programming Names and Messages...................1
OL- Label Maker.
OS- Selective History..............................
P- Print SMDR Report.
Q- System-Wide Programming.......................
R- Error Log Report...............................0
SL- List Extension and System Speed Dial..................
SP- Programming Extension and System Speed Dial Numbers......1. .
SR- Rotary Conversion.............................
........................
.............................
X- Exchange Extension Data..........................
Y- Change System Passwords.........................
Z- Clear All SMDR Records,.........................2
--
The system administrator can change the level 1 and level 2 passwords. Note
that the passwords (and all programming options) must be upper case (all
capital letters).
Issue 1-OFEATURES 1-213 
						

							SYSTEM PROGRAMMING  PROTECTION
Description
Programming
Related Features
Feature Operation
Conditions
Entering a  password erases the old one. The system  should
keep a 
 record of the modified passu’ords.
Default 
The default level  password is carriage return.
The default level 2 password for ONYX 
 is 
The default level 2 password for ONYX III/IV is ONYX3.
The default 
 2 password for VS key is ONYXVSK.
The default level 
 password for VS hybrid is ONYXVSH.
If 
 install an  Module in VS and don’t initialize, the level 2 password
is DCH.
Required 
 Cancel  Level  For data security, reinstate level 0 after making a
level 1 or 2 entry.
 Change  Passwords  Change the level 1 or level 2 password.
You must know the level 1 or level 2 password to change the level 1
password. You must know the level 2 password to change the level 2
password. If both passwords are the same, you can only program level 
options. Change the level 1 password to give you access to both levels.
Other Programming
None
None
None
l-214 FEATURESIssue 1-O 
						

							SYSTEM REPORTS,    UTILITIES
Description
The system provides reports, diagnostics and maintenance utilities which help
the technician troubleshoot the system from the programming terminal. The
chart below summarizes these reports, diagnostics and utilities. Refer to the
appropriate option in Section 2 for more information.
Reports and Diagnostics (Page 
 of 2)
AL- List Toll Restriction 
 lists the Toll Restriction options for each Toll
Restriction level.
CL- List Class of Service 
 lists the Class of Service options for each COS.
D- Display 
  displays the contents of system memory locations
(factory use only).
EZ- Extension-Port Swap 
 changes the extension/trunk assignment for each
port.
F-  System Data
F- EPROM Checksums 
 displays the checksums for the memory circuits
on the software cartridge.
 Reset System Queues  resets the system queues after 
programming.
 Reset Trunk Circuits and Line/Trunk   resets Line/Trunk
 Reset  Flag (Telephone Message Waiting Lamps)  resets the
telephone message waiting (MSG) lamps.
 Reset All  Feature Keys  clears all  programmable keys
assigned as 
 feature keys.
H- System Status Reports
 Extension-to-Port Conversion  lists the number of the extension or
trunk assigned to each port (in extension/trunk number order).
HB- Port-to-Extension Conversion 
 lists the number of the extension or
trunk assigned to each port (in port number order).
HC- System Queues 
 displays the status of the system queue elements.
HD- System Status 
 displays the status of every Line/Trunk PCB, trunk and
extension in the system.
HE- Traffic Management Summary 
 summarizes the extension, trunk and
 group call activity. Running HE does not clear the summary
data.
HF- Traffic Management Summary (with data cleared)  summarizes the
extension, trunk and 
 group call activity. Running HF clears the
summary data.
HC- Display Key History
 displays the key history code definitions. The
system administrator can enable the key history by pressing SHIFT 1 at the
programming terminal.
HH- Port/Extension Checker  checks for port/extension number conflicts.
HI- Buffered History Printer 
 with buffered history enabled (SHIFT 4 
SHIFT  translates the key history into English definitions.
I- System Utilities
IE- Reset Expansion Cabinets (56x120 and 72x180 Only)-  lets you reset
the expansion cabinets from the programming terminal.
IP- Port Release 
 releases (disconnects) an extension or trunk that is active
on a call.
IR- Reset Line/Trunk Card 
 resets an  PCB.
IS- Side Tone Test 
 adjusts the side tone for an individual trunk circuit.
IT- Activate/Deactivate Decoders 
 activates and deactivates system 
decoders.
.
KL- Listing Programmable Key Data 
 lists the programmable keys for
each extension and DSS Console.
Issue 1-OFEATURES l-215 
						

							SYSTEM REPORTS,   MAINTENANCE UTILITIES
Description
Programming
Related Features
Feature Operation
  Issue 1-O
Reports and Diagnostics (Page 2 of 2)
L- Listing 
 and Extension Data  provides a complete listing 
extension and trunk data.
 Listing  and  lists the programmed extension/trunk
names and Selectable Display Messages.
OS- Selective 
  enables   for selected extensions and
trunks.
QZ- 
 Report Print  sets the Traffic Management Report (TMS)
Report print modes.
QZ- 
 Print Times Setup-  sets the Traffic Management Report (TMS)
Report automatic print times.
R- Error Log Report 
  the system error log.
SL- List Extension and System Speed Dial 
 lists Extension and System
Speed Dial numbers.
V- Clear Error Log 
clears the old data from the R- Error Log Report.
 Exchange Extension Data exchanges (swaps) extensions.
Z- Clear All 
 Records
To view the programmed Q data. access the individual Q options.
Conditions
None
.
Default 
Not applicable
Required Programming
Refer to the chart above.
Other Programming
None
Automatic Fault ReportingAfter receiving a trouble report. the technician can use the System Reports,Diagnostics and Maintenance Utilities to isolate the problem.
None