TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							SYSTEM TIMERS
Description
The system administrator can use the 
 terminal to change values
for various 
 Timers.  timers affect estension. trunk and 
performance.  stem Timers lets the administrator customize 
estension. trunk or   parameters for the site application. The chart
below 
 describes these timers (programmed in QT- System Timers).
Refer to 
 Section  for  information.
Park Orbit Recall Time 
 sets  long a Parked call remains in orbit before
recalling the estension that 
 parked it. Refer to Call Parking.
Hold Recall Time 
 sets how long a call will remain on Hold before recalling
the extension that placed it on Hold.
Camp-On Time 
 sets how long a transferred call camps on to a busy single
line extension or 
 group before recalling the transferring
extension.
Trunk Response Time 
 specifies the allowed interval between trunk seizure
and the receipt of telco loop current.
 Reserve Time  sets how long the system reserves a modem from the
modem pool for the extension requesting 
 of Rings Before Recall  sets how many times a trunk call rings an
idle extension before recalling the transferring extension.
  Ring Control  sets the number of rings before operator
overflow to the OPA occurs.
 Ring Interval  sets the Delayed Ring Interval for Call Coverage
and Group Call Pickup keys with delayed ringing.
Flash Response Time 
sets the length of the loop current interruption the
 provides to a trunk.
 Detection Counter  sets how long the system waits for trunk dial
tone for Speed Dial calls.
Centres Type Feature 
 Delay sets the  delay interval. This is
the interval that corresponds to a D entry when programming 
 keys.
Traffic Management Report 
 Time  sets how long a  call rings the
system before the TMS report logs it as a Long Wait.
Loop Disconnect Time 
 IV)  lets you tailor the system trunks to the
disconnect characteristics of the connected telco.
Default Modem Speed 
 sets the default modem speed for outgoing outside
data calls.
OPX Incoming Flash Timer 
 sets the length of the OPX loop current
interruption that occurs when an OPX user flashes.
Tie Line Outgoing Flash Timer 
 sets the length of the loop current
interruption when a user flashes a tie line.
Conditions
None
Issue I-O .FEATURES l-217 
						

							SYSTEM TIMERS
Description
(Cont’d)
Default Configuration
TimerDefault  
Park Orbit Recall Time 60 seconds
Hold Recall Time . . 
 seconds
Camp-On Time . 60 seconds
Trunk Response Time . 
 seconds
Modem Reserve Time . . . . . . . 30 seconds
Number of Rings Before Recall . . 
 rings
OPA Overflow Ring Control . . . . . 3 rings
Delayed Ring Interval . 3 rings
Flash Response Time . . . . ,700 
 Detection Counter . . . . No entry
 Type Feature  Delay , . . . No entry
Traffic Management Report 
 Time . . No entry
Loop Disconnect Time (ONYX IV) . . . . 00 
 seconds)
Default Modem Speed . . . . . . . Low
OPX Incoming Flash Timer . . . . . 
 (.7-1.5 seconds)
Tie Line 
 Flash Timer . . . .   seconds)
Programming
Required Programming
Refer to QT- System Timers for the specifics.
 Programming
None
Related Features
Feature Operation
Refer to QT- System Timers for the specifics.
None
l-218 FEATURES Issue 1-O 
						

							  (TANDEM 
Description
Tandem   an extension user to join  outside calls in a
trunk-to-trunk Conference. The 
 user can then drop out of the call.
leaving the trunks in an 
 Conference. The extension user that
established the Conference is not part of the conversation. The Conference
continues until either outside caller hangs up.
Tandem Trunking helps a dispatcher. for example. put two repairmen in
touch. The dispatcher could:
 Answer a call from one repairman
 Place a call to the other
 Set up a trunk-to-trunk Conference
 Hang up
The Conference becomes 
 when the dispatcher hangs up.
 addition to Tandem Calls. the following features also allow three-party
calls:
 Conference
 Intrusion
 Meet-Me-Conference
 Privacy Groups
Conditions
a. Tandem Trunking requires either loop start trunks with disconnect
supervision or ground start trunks.
b. The system supports eight simultaneous three-party Conferences.
Default 
Tandem Trunking not allowed.
Programming
Required Programming
E- Trunks, EI- Tandem Trunk  Enable/disable a trunk for Tandem
Trunking  capability. Only one of the trunks on a Tandem Call must have this
option enabled.
Other Programming
None
Related Features
ConferenceConference lets an extension user establish a three-way conversation.
Intrusion (Barge In) extension user cannot Barge-In on a Tandem Call.
TransferWhen making a screened Transfer of a trunk call to an extension with Off-Premise
Call 
 implement Tandem Trunking when the off-premise user answers.
Issue 1-OFEATURES l-219 
						

							 CALLS (TANDEM 
Feature Operation
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Step  
Step  
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Step 2 
Step 3 
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To set  up  a Tandem Call at a 
Place or  first  call.    ith 
Press Look  -- HOLD line key Hold Flash (red). Fast Flash (green)
(Son-modular) -- HOLD and line  Exclusive HoldListen for:Dial tone
Place or  second call.Listen for:  caller.
Press CONF.Look for:CONF On (red green)Listen for:  ith both parties
Hang up.
Look for: Line 
 On (red)
To set  up  a Tandem Call at an ESL set:
Place or 
 first call.
Listen for: with caller
Press HLD.Listen for:Dial tone
Place or answer second call.Listen for:Conversation with caller.
Press HLD.  
Hang up.
l-220 FEATURES Issue 1-O 
						

							TENANT SERVICE
Description
The system administrator can divide the system into individual tenant groups.
Typically, each tenant group has their own attendant, outside lines and 
paging
zones. Tenant Service lets the system administrator use the same system for
several different businesses. If an extension user dials 0, they reach their own
operator. In addition, outside calls to and from one tenant don’t interfere with
the other. Finally, members of one tenant group hear only their own Zone
Paging, not Paging into another group.
Programming
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If each tenant should have their own attendant, the system provides four
tenant groups. If each tenant only needs outside lines, the system provides as
many groups as there are available trunks. Keep in mind, however, that there
are only seven Internal Paging zones. (Class of Service can deny access to the
first three and All Call.)
Conditions
None
Default Configuration
All extensions are in the same tenant group (assigned to the operator at
extension 300).
Required Programming
Assigning Attendants to Tenants
E- Extensions, 
 Attendant (Operator) Assignment  Assign the same
operator extension to each extension in the tenant group.
Assigning Trunks to Tenants for Answering Calls
E- Extensions, ED- Trunk Control, Ring Control 
 For each  in the
tenant group, designate the ringing options for each trunk. Each tenant group
should ring for a different set of trunks.
E- Extensions, ED- Trunk Control, Access Control  For each extension,
assign access for the lines the tenant group extension should be able to
answer. Each tenant group should have access to a different set of trunks.
KS- Programming  for   Program the types of keys that will
ring the extension. Additionally, make sure 
 every  has at least one
fixed or switched loop key. This ensures that an incoming call will ring a key
somewhere on the 
Assigning Trunks to Tenants for Placing 
E- Extensions, ES- Line Access Options, Key Access to Outbound Lines 
If enabled, each user in the tenant group can press a line key to place a call (if
also allowed by ED programming).
E- Extensions, ES- Line Access Options, Allow Line Code Dial-Up  If
enabled, each user in the tenant group can dial a trunk access code (e.g., 801)
to access trunks (if also allowed by ED programming).
E- Extensions, ES- Line Access Options, Access to Groups 90-95 (not 
key systems)  Restrict each extension in the tenant group to the trunk 
(90-95) that the tenant should be able to dial.
E- Extensions, ED- Trunk Control, Access Control  Assign access only for
those trunks on which the tenant group user should be able to place calls.
Each tenant group should have access to a different set of trunks.
E- Extensions, ED- Trunk Control, Call-Out Control  Enable call-out for
each trunk on which the tenant group user should be able to place calls. Each
tenant group should have 
 for a different set of trunks.
Issue 1-O 
						

							TENANT SERVICE
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Required Programming 
Assigning Trunks to Tenants for Placing Calls (Cont’d)
KS- Programming Keys for 
 Program the types of keys that allow
the extension user to place trunk calls.
Assigning Internal Paging Zones to Tenants
CP- Inhibit Access to Page Zone 3 
  Allow/inhibit Paging to zone 3
for extensions with this COS. You can allow this option for one tenant
group’s members and deny it for all others.
CP- Inhibit Access to Page Zone 2 
  Allow/inhibit Paging to zone 2
for extensions with this COS. You can allow this option for one tenant
group’s members and deny it for all others.
CP- Inhibit Access to Page Zone 1 
  Allow/inhibit Paging to zone
1 for extensions with this COS. You can allow this option for one tenant
group’s members and deny it for all others.
CP- Inhibit Access to All Call Paging 
  Since all tenants hear All
Call Paging, consider using this option to prevent All Call Paging 
wide.
E- Extensions, 
 Class of Service  Assign Class of Service to extensions.
E- Extensions, 
 Page Zone  Assign each extension to an internal Paging
zone (01-07, or 00 for All Call only). Each tenant group’s extensions should
be in a different internal Paging zone.
E- Extensions, EF- Paging Through Telephone Speaker 
 Enable this
option to allow Paging announcements through the telephone speaker.
Assigning External Paging Zones to Tenants
E- Trunks, 
 Circuit Type Program the ports used for External Paging as
uninstalled (circuit type X). There are a total of four ports available for
External Paging.
QM- Music and Relay Control, Ext Page/Night Audible Line Number 
 In
the large systems, assign the trunk number the system will use to broadcast
All Call Paging and Night Audible. In VS, enter Y to broadcast over the main
CEU PA terminals. You can have Paging amplifiers for all tenants or just
those you select.
QM- Music and Relay Control, Page Zone n Line Number (except in VS)
 Assign a trunk port for External Paging zones 1-3. All Call Paging also
broadcasts over these ports. You have three external zones available for
tenants.
QM- Music and Relay Control, External Page (VS only) 
 Enter Y to have
All Call Paging and Night Audible broadcast over the expansion CEU PA 
terminals.
QM- Music and Relay Control, External Page Music Gain 
 Adjust the
gain for the music that plays over the External Paging ports (if any).
QM- Music and Relay Control, Relay Control-Page On (except in 
  If
enabled and Pageowner is main attendant (port OO/extension 
 relay closes
each time a user makes an All Call Paging announcement. If disabled or
Pageowner is other than the attendant, relay never closes for Paging.
QM- Music and Relay Control, Relay Control-Pageowner 
 Assign the
Pageowner for ringer and page control. This 
 should be the
attendant in each tenant group.
l-222 FEATURES
Other Programming
None
Issue 1-O 
						

							TENANT SERVICE
Related Features
Attendant Console  IV)The Attendant Console can  in a tenant group or can cross tenant assignments.
Refer to the   feature for programming details.
Automatic Route  Cost Routing extensions  the same  LCR programming regardless of tenant
Direct Inward DialingDID callers can dial an  in any tenant group.
Direct Inward Line
You can  unansuered  recall to all tenant groups or only to the extension tenant 
Direct  Svstem AccessAll tenants share the same  code.
IntercomMembers of one tenant group can place Intercom calls to members of another tenant
group.
Night AnswerAn attendant can place  its own trunks in night answer (according to  Direst
Trunk Termination programming).
PagingThe system sends  Call Paging to all page zones, regardless of tenant assignment.
Toll RestrictionAn extension in a tenant  can have night mode restriction (e.g.. CP- Only Intercom Calls at Night  is  The restriction takes effect when the
extension’s operator activates Night Answer.
Feature Operation
Refer to:
Central Office Calls. Answering
Central Office Calls. Placing
Paging
Issue 1-OFEATURESl-223 
						

							TIE LINES
Description
The system provides connection for two-wire Type I Signaling   tie
trunks. Tie trunks directly link two systems independent of the 
 switched
network. Tie trunks let callers from the connected systems:
Use each other’s trunks for outgoing calls
 Call each  extensions
 Use each other’s Speed Dial bins
In the example below, a tie trunk connects System A and System B. Unless
restricted in progr
System A users can access the trunks, extensions
and Speed Dial bins in System B. Conversely, System B users can access the
trunks, extensions and Speed Dial bins in System A.
System
Features
System
A
Outside
Facilities
System
Features
Tie trunk
Outside
Facilities
In the large systems, tie lines require the installation of a Special Trunk
Interface 
 P/N 88146.1 Each STI provides connection for up to seven tie
trunks. The chart below shows the maximum number of 
 and tie trunks
allowed per system:
SystemMax. Max. Tie Trunks
12x36.. . . . . . . . . . . . . . . . .  . . . . . . 
32x60. . . . , . . . . . . . . . . . . .  . . . . . . . 14
 . . . . . . . . . . .  . . . . . . . 28
The Special 
 Interface requires trunk ports, an external power
supply/ring generator and two unused extension ports. In addition, the STI
has two 
 receivers. The  uses receivers in a VAU,  or
 PCB only when its integral receivers are busy. For complete
installation details, refer to the STI Installation and Programming Manual
(P/N 
In VS, tie lines require the installation of a  Module (not currently
available).
Conditions
None
Default Configuration
No tie trunks installed.
Refer to the Special Trunk Interface feature for more details.
Issue 1-Ol-224 q a 
						

							TIE LINES
Programming
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Required 
CP- Absorb 1st Digit for DID and Tie Trunks   For incoming
wink start tie trunk calls. enable disable 1st digit absorption. If enabled.
system ignores first incoming digit on tie trunk call.
E- Trunks. 
 Circuit   Assign each tie line one of the following
circuit types:
16 DTMF Wink Start tie line
17 Dial Pulse Wink Start tie line
 DTMF Immediate Dial tie line
19 Dial Pulse Immediate Dial tie line
E- Trunks. 
  Circuit Sumber  Enter the  circuit number for the
tie trunk. Refer to the 
 Installation and Programming Manual for charts
and drawings that explain this correlation.
E- Trunks, 
 Class  of Service  Assign COS to tie trunk for incoming
calls. COS does not pertain to outgoing calls.
Other 
CP- Inhibit System Speed Dial   For incoming tie trunk calls,
allow/inhibit the caller to use System Speed Dial.
CP- Allow 
Only Intercom Calls at Night   For incoming tie trunk
calls, optionally restrict the caller to only Intercom calls at night.
CP- Allow Only Local Calls at Night (BY 
  For incoming tie trunk calls,
optionally restrict the caller to only local calls at night.
CP- Allow 
 Local Calls  or Night)(BY   For incoming tie
trunk callers, optionally restrict the caller to local calls only.
CP- Extension Toll Restriction Level 
  For incoming tie trunk
callers, set the Toll Restriction level.
CP- Inhibit Access to Page Zones 
  Consider preventing Paging
over the tie trunks.
E- Trunks, 
 Trunk Service Number  Assign the trunk to a Service
Number for ARS or LCR routing.
E- Extensions, ES- Line Access Options, Allow Line Code Dial-Up 
 For
incoming tie trunk calls, allow/deny incoming caller the ability to dial a trunk
group for an outgoing call.
E- Extensions, 
 Line Access Options, Access to Groups 90-95 (Hvbrid
Only) 
 For incoming tie trunk calls, allow/deny incoming caller the  to
dial specific trunk groups.
E- Extensions, 
 Attendant (Operator) Assignment  For incoming tie
trunk call, set the extension the incoming caller rings when they dial 0 (for
operator).
E- Extensions, EB- Personal Speed Dial Block 
 Designate the Speed Dial
block associated with each incoming tie trunk. Incoming tie trunk callers can
dial these Speed Dial bins.
E- Extensions, ED- Trunk Control, Ring Control 
 Make sure the attendant
has ringing enabled (in the ED option) for the tie trunk. This ensures that the
attendant’s phone will ring if the tie trunk caller dials 0.
E- Extensions, ED- Trunk Control, Access Control 
 For incoming tie
trunks, indicate which trunks the incoming caller should have access to for
outgoing calls.
E- Extensions, ED- Trunk Control, Call-Out Control 
 For incoming tie
trunks, indicate which trunks the incoming caller should have call-out enabled
for outgoing calls..
Issue 1-OFEATURESl-225 
						

							 LINES
Programming
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Related Features
Feature Operation
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Step 3 
Other Programming  
E- Trunks. El-  Trunk in Outbound Rotary  If the tie trunk is  
a trunk rotary for outgoing calls. enter the number of the next trunk in the
E- Trunks.  CCD Group  Extension  (First Trunk in
Group) 
 If tie trunk is in a rotary for outgoing calls. specify the first trunk in
the 
All trunks in the rotary should have the same entry for this option.
E- Trunks, EC- Group Call Pickup Group 
 For incoming tie trunks,
indicate the Call Pickup Group. Incoming calls on the tie trunk can activate
Group Call Pickup.
NP- Programming Names and 
  Assign names to tie trunks. The
name displays after a displav telephone user answers a tie trunk call.
QT- System Timers. Tie Line Outgoing Flash Timer 
 Set the length of the
loop current interruption that occurs when a user flashes a tie line.
Automatic Route Selection/Least Cost Routing
ARS and LCR can route a call over a tie trunk. Automatic dialing translation can
strip out the unwanted digits.
Centralized Attendant ServiceCentralized Attendant Service requires tie trunks.
Class of Service/Toll RestrictionThe svstem restricts calls on incoming tie trunks only. The system never restricts
 tie trunks.
Group Call PickupAn incoming call on a tie line can activate Group Call Pickup.
IntercomIf a tie trunk user places a tie trunk call to an extension in the distant system, the call
rings in on a line or loop key. The call does not appear as an Intercom call.
Speed DialIncoming tie trunk callers can dial Extension Speed Dial bins assigned to theincoming tie trunk. The  and 72x180 users can only dial extension bins 20-29.  tie trunk callers can also dial System Speed Dial bins.
To place a call over a tie line:
Lift handset.
o At a 
 press tie line key or dial code to seize outgoing tie line.
OR
 At an ESL set, dial code to seize outgoing tie line.You can dial:
A trunk extension number (e.g.. 380  see Direct Trunk Access)
A trunk access code (e.g.. 801)
Trunk group access code 
 9 or 90-98 (See Line Rotaries)
Listen for:Dial tone from distant system
Dial distant svstem extension, trunk or Speed Dial code.The number you dial applies  extensions, trunks or Speed Dial bins in the distant
system. You can dial:
A trunk extension number (e.g.. 480 
 see Direct Trunk Access)A trunk access code (e.g..   Trunk group access code  9 or 90-98 (See Line Rotaries)
An extension number. 0 for main attendant or 01-04  attendants
l-226 FEATURESIssue 1-O