TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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OF CONTENTS Table of Contents AGENT’S TIME . . . . . DELAY BEFORE QUEUE (ONYX IV), DIRECT ALL TO INITIAL EXTENSION (ONYX IV). DELAY BEFORE ANSWERING WITH DIGITALKER IV’). . . . . VAU RECORDING INITIAL (ONYX . . . DELAY BEFORE ANSWERING WITH VAU (ONYX IV), . 2-1400 MAILBOX ACCESS CODE. INITIAL (ONYX IV). . . DELAY BEFORE ANSWERING WITH VX (ONYX . . REPETITIVE ASNOUNCEMENT EXTENSION (ONYX IV). . RECORDING NUMBER. REPETITIVE (ONYX IV), . . PLAYBACK INTERVAL WITH VAU (ONYX IV). . . . MAILBOX ACCESS CODE. REPETITIVE (ONYX IV). . . . PLAYBACK INTERVAL WITH VX (ONYX IV). . . . EY- COPY RING. ACCESS AND CONTROL. . . .2-141 EZ- EXTENSION-PORT SWAP, . . . . . . . . . . . . . . .2-142 E-TRUNKS....................................2-14.5 EO- ALL DATA................................. El- PORT NUMBER,............................ 2-149 CIRCUIT TYPE.............................. CIRCUIT NUMBER......................... CLASS OF SERVICE...........................2-154 NEXT TRUNK IN OUTBOUND ROTARY,.............2-155 TRUNK SERVICE NUMBER...................... DIRECT TRUNK TERMINATION...................2-159 EA- TRUNK GROUP ASSIGNMENT (FIRST TRUNK IN GROUP) . EC- CALL PICKUP GROUP..........................2-164 EI- NIGHT CALL ROUTING,........................2-165 TANDEM TRUNK............................... EJ- TOLL RESTRICTION...........................2-168 EL- LOOP NUMBER (ONYX IV)...................... EP- PRIORITY (ONYX IV),........................ F- DATA..................2-171 F- EPROM CHECKSUMS...........................2-171 RESET SYSTEM QUEUES...................... RESET TRUNK CIRCUITS AND LINE/TRUNK PCBS RESET REMOTE KSU FAIL COUNTERS (VS ONLY)........ RESET VX FLAG (TELEPHONE MESSAGE WAITING LAMPS).............................. 2-l 75 RESET ALL FEATURE KEYS.............. .2-176 FL- LCR CONFIGURATION......................... 2-177 EDITOR. . . . . . . . . . . . . . . . . . . 2-179 GL- LCR TESTING.............................. 2-180-- H- STATUS REPORTS,.................... HA- EXTENSION-TO-PORT CONVERSION...............2-183 HB- PORT-TO-EXTENSION CONVERSION...............2-184 HC- SYSTEM QUEUES............................2-185 HD- SYSTEM STATUS.:.........................2-188.. Issue 1-OSOFTWARE CONFIGURATION 2-iii
OF CONTENTS
Table of Contents
HE- TRAFFIC SUMMARY. .
HF- TRAFFIC
SUMMARY (WITH .
DATA CLEARED). . . . . . .2-197
HG- DISPLAY KEY HTSTORY . .
2-199
HH- PORT/EXTENSION CHECKER . . . . . . .
HI- BUFFERED HISTORY PRINTER. . . . . . . . . .2-202
I- UTILITIES
...........................
IE- RESET EXPANSION CABINETS (56x120 AND 72x180 ONLY). 2-203
IP- PORT RELEASE
..............................
IR- RESET CARD
RESET EXPANSION KSU (VS ONLY).
............
.2-205
IS-SIDETONETEST
........................
.2-206
IT- ACTIVATE/DEACTIVATE DECODERS (ONYX IV)......
J- PORT ...........
PORT SPEED.
..................................2-207
MODEM RING COUNT.
...........................
2-208
KEY DATA FOR AND DSS
CONSOLES.................
KD- PROGRAMMING KEYS FOR DSS
2-209
2-209
KL- LISTING PROGRAMMABLE KEY DATA. .
. .2-212
KS-
KEYS FOR . . .
L- LISTING AND EXTENSION DATA...........
LE- LISTING DATA BY EXTENSION/TRUNK..............2-217
LP- LISTING DATA BY PORT.
......................
LS- LISTING SYSTEM DATA,.......................2-221
CANCEL LEVEL. . . . . . . . . . . . . . . . . . . 2-223
N-
NAMES AND MESSAGES............2-225
ND- PROGRAMMING THE DIRECTORY................
NL- LISTING NAMES AND MESSAGES.................2-226
NP- PROGRAMMING NAMES AND MESSAGES............2-227
0- LABEL MAKER AND SELECTIVE HISTORY...........2-229
OL- LABEL MAKER............................
OS- SELECTIVE HISTORY..........................2-231
P- PRINT REPORT. . . . . . . . . . . . . . . . . . . ,2-233
Q-
..................2-235
QA- NUMBER PLAN,............................
DIGIT.............................
TEN SPEED DIAL BIN DIGIT...................
BLOCK OF FIRST 100 EXTENSIONS DIGIT..............2-237
.BLOCK OF SECOND 100 EXTENSIONS DIGIT:..........
BLOCK OF THIRD 100 EXTENSIONS DIGIT.............2-239
TEN SPEED DIAL BIN DIGIT.
PARK ORBIT ACCESS DIGIT..........................................2-240
2-241
SYSTEM SPEED DIAL ACCESS DIGIT.................2-242
TRUNK ACCESS DIGIT...........................
1-O
TABLE OF CONTENTS
Table of Contents
TRUNK GROUP ACCESS (HYBRID ONLY).
OPERATOR DIGIT..........
....
FEATURE ACCESS . .
ACCESS CODES............
QC-OPERATOR .....
SUPPRESS OPERATOR ......
PROGRAMMING. VX . .
RING COUNT (ONYX ...............
OPERATOR PROGRAMMING. NUMBER OF
.......2-249
OPERATOR PROGRAMMING. OPERATOR EXTENSIONS . .
OPERATOR PROGRAMMING. LOOP KEYS (ONYX IV),....
OPERATOR PROGRAMMING. KEYS (ONYX IV). .
OPERATOR DSS KEYS (ONYX IV)......
QD- NUMBER OF SYSTEM SPEED DIGITS....
QE- AUTOMATIC HANDSFREE...............
..
2-25 1
.2-252
MANUAL SIDETONE............................
2-253
LINE GAIN TABLE.............................
QF- LINE GROUP ACCESS (FIRST TRUNK GROUP)........2-258
QG- DISA CODE..................................2-259
GROUND START DISA TRUNK.....................
QH- OPA CONFIGURATION.........................2-261
OVERFLOW MESSAGE FOR OPERATOR (l-4)............2-261
OPA GROUP ROUTING...........................2-263
LINE n DAY AND NIGHT MESSAGE..................
2-265
VERIFIABLE ACCOUNT CODE LIST................
QJ- CALL CONTROL.....................
SECOND CHANNEL ACCESS.......................2-269
VOICE CALL.................................
HANDSFREE REPLY............................
ALERTS (CALL WAITING).........................2-272
ALERTS (CALL FORWARDING).....................2-273
ALERTS (MESSAGE)............................2-274
QK- CEU IDENTIFICATION.........................
2-275
QL- LCR/ARS/ACCOUNT CODES......................2-276
MANDATORY ACCOUNT CODES....................2-276
VERIFIABLE ACCOUNT CODES....................
ACCOUNT CODES FOR TOLL CALLS ONLY.............2-278
MINIMUM COS FOR MANDATORY ACCOUNT CODES.....
LCR/ARS ENABLE (HYBRID ONLY)..................2-280
NUMBER OF SERVICES..........................2-283
SERVICE LINE NUMBERS.........................
COS NEEDED TO ACCESS ALT ROUTE,.2-287 ..............
TYPE OF SERVICE,............................
ACCESS CODE................................
SECURITY CODE..............................
MUSIC/RELAY CONTROL......................
BGM LINE NUMBER............................2-292
MOH LINE NUMBER............................
2-293
MOH ON TRANSFER..........................
2-294
EXT PAGE/NIGHT AUDIBLE LINE...................
INHIBIT AUDIBLE RING.........................
PAGE ZONE n LINE NUMBER......................
EXTERNAL PAGE (VS ONLY).....................
2-299A
BGM ON EXTERNAL PAGE ZONES..................
Issue 1-OSOFTWARE CONFIGURATION2-v
TABLE OF CONTENTS Table of Contents (Cont’d) INTERRUPTED RING RELAYS. .................... .2-301 EXTERNAL PAGE MUSIC GAIN. RELAY CONTROL-RINGER ON ................................... .. 2-302 RELAY CONTROL-PAGE ON. ..................... RELAY ....2-307 QN- RESTORE STANDARD PORT ASSIGNMENTS 2-310 QO- DID INTERCEPTS. ........................... .2-311 ABSORB DIGIT. ............................2-311 VACANT NUMBER INTERCEPT. ................... BUSY INTERCEPT. ............................ .2-313 RING-NO-ANSWER INTERCEPT. ........... DID CAMP-ON TO BUSY ...................... VOICE MAIL. ............................. ACD MAILBOX ACCESS DIGIT (ONYX IV. ............ 2-315A MAILBOX INSTALLED. VOICE MESSAGING ..............................2-316.2-317 QQ- PREFIX REQUIRED FOR NPA CALLS. ............2-318 QR- SIDE TONE TEST DIGIT. ........................2-319 QS- INSTALL PRINTED CIRCUIT BOARDS INSTALL REMOTE KSU (VS ONLY), .................2-320 QT- SYSTEM TIMERS. ........................... 2-321 PARK ORBIT RECALL TIME. ...................... 2-321 2 CAMP-ON TIME................................2-323 TRUNK RESPONSE TIME,........................ 2-324 MODEM RESERVE TIME. ......................... .2-325 NUMBER OF RINGS BEFORE RECALL. ................2-326 OPA OVERFLOW RING CONTROL. ..................2-327 DELAYED RING INTERVAL. ......................2-329 FLASH RESPONSE TIME. ........................ .2-330 DETECTION COUNTER. ................. CENTREX-TYPE FEATURE KEY DELAY. ..............2-333 TRAFFIC MANAGEMENT REPORT WALT TIME. ..........2-334 LOOP DISCONNECT TIME (ONYX IV), .............. DEFAULT MODEM SPEED. ....................... OPX INCOMING FLASH TIMER. ....................2-336 TIE LINE OUTGOING FLASH TIMER. ................ QU- MODEM POOLING MASTER EXTENSION NUMBER. .... QV- TROUBLE REPORT TELEPHONE NUMBER. ...........2-339 QW- ARS AUTHORIZATION CODES, ..................2-341 QX- SUPPRESS WHEN SPEED DIALING. ............. QY- SINGLE DIGIT LINE ACCESS .................... .2-343 QZ- SMDR SETUP. ............................... .2-344TMS REPORT PRINT MODES. ..................... .2-344 TMS PRINT TIMES SETUP. ....................... .2-345 SMDR ONLY FOR TOLL CALLS. ................... .2-347 INBOUND .............................. .2-348 SMDR PRINTOUT ALL THE TIME. .................. .2-349 SMDR REPORT START HOUR. ......... ..........2-351 2-vi CONFIGURATION Issue 1-O
INTRODUCTION Before Reading This Section This section detailed information on each of the system’s programmable options. Use these options to customize your system’s features. For example. after reading a feature description in Section 1. review the feature’s programming requirements. Then. turn to this section for the specifics. To change the system’s programmable options, you must connect a programming terminal to the (Refer to Connecting a Programming Terminal The terminal uses menus to show you the different options. This section is organized just like the menus you see on your terminal. How to Use This Section This section subdivides the description for each programming option into the following headings: Description tells what the programming option is. Along with the Description are the and Default Conditions describes any limits or special considerations that may apply to the option. Default Value lists the default (factory-installed) setting for the option. When initially installed, the system uses the Default Value. Related Programming shows other programmable options that closely relate to the option you are reading about. If an option is required to make a feature the feature may have other required programming as Related Programming lists these other programming options. You must consider these other programs when customizing the feature. If an option is a required program for several features, there will be separate lists of related programs for each feature. Feature Reference lists all the features that require this option. If a feature is listed here, you must program the option to get the feature to work. Instructions tells you how to enter data for this option on the Program Record Form (PRF) and the programming terminal. Use the PRF to keep a record of your programming. Issue 1-OSOFTWARE CONFIGURATION
INTRODUCTION Connecting a Programming Terminal Step 1 l Step 2 l Step 3 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Your programming terminal must be a standard ASCII device with an 232-C interface. The programming terminal is typically a keyboard with attached CRT or printer. To connect a programming terminal to the system (Figure 2-l): Using a standard RS-232-C cable (with ends as shown), connect the programming terminal to the upper port on the COM PCB. Plug the programming terminal into an AC receptacle. Do not use the AC receptacle dedicated to the system power supply. Set the programming terminal parameters to match the COM parameters. For a newly installed system, set the terminal as follows: 8 data bits 1 stop bit No parity 1200 baudUse the J- Communications Port Parameters option or the attendant’s phone to change the COM PCB port speed. To set the PCB port speed from the attendant’s phone (usually extension 300): Lift handset. Press INTERCOM. Look for:INTERCOM On Listen for: Dial tone Press and Listen for: Dial tone stops (You cannot choose a port on VS. You only have one serial port on the AUX Module.) oTo set the modem (lower) port speed, dial 1 and select the baud rate option. OR To set the local (upper) port speed, dial 2 and select the baud rate option. In either case, the choices are: baud baud baud baud Hang up. Look for: Intercom goes out Press RETURN on the programming terminal. You should see the Main Menu. 2-2 SOFTWARE CONFIGURATION Issue 1-O
INTRODUCTION
Printer
Communications
Port PCB
Pin
No.
J3 .
lI I Connector .
. Signal Name
11
22
33
44
55
66
77
88
20 20
Typical
RS-232-C
Cable
Modem
PinNo. Direction Signal Name
To Ready
RS-232-C @l-E)‘Typical Connector Required
Figure 2-1 CONNECTING THE PROGRAMMING TERMINAL (Page 1 of
Issue 1-O .
SOFTWARE CONFIGURATION 2-3
INTRODUCTION AUX Module (DCE)RS-232-C Connections AUX Module Connector 3 4 6 7 8 9Adaptor 8 3 CD RX 2Tx 20 7 GND 6 DSR 4 RTS 5 22 RI \ Data Format Main CEU Only 8 Data bits 1 stop bit No parity 1200 baud (default) 25-Pin RS-232-C Cable Note: Follow manufacturer’s instructions when connecting terminal, printer or modem. 120 V AC Outlet outlet dedicated to CEU power supply. Modem (DCE) Figure 2-l CONNECTING THE TERMINAL SOFTWARE CONFIGURATION Issue 1-O