TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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Q- SYSTEM-WIDE PROGRAMMING QA- PLAN, PARK ORBIT ACCESS DIGIT Description Note: Related Programming Feature Reference Instructions Step l Step Step 2 Step 3 l Use this option to assign the first digit of the ten System Park orbit codes (60- 69). Refer to the Call Parking feature. Changing this digit also affects: o Automatic Call Distribution (an agent dialing 6 to remove themselves from the group) oMessage Waiting (dialing 6 to leave or answer a Message Waiting) Paging (zone Paging code 6 Selectable Display g 6 to initiate display messaging) Refer to Table (page l-l before changing the system number plan. Conditions None Default 6 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- Orbit Dgt (O-9) on Table 10.You cannot use the number you enter for any other QA- Number Plan digit. To enter data at the programming terminal: After typing QA and programming the previous QA option, you see: DGT Enter the QA- Orbit Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: WARNING! NON-STANDARD PLANDIGIT? FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. Issue 1-O CONFIGURATION 2-241
SYSTEM-WIDE QA- NUMBER PLAN, SYSTEM SPEED DIAL ACCESS DIGIT Description Note: Related Programming Feature Reference Instructions Step 1 l Step 1 Step l Step 3 Use this option to define the first digit of the System Speed Dial numbers. Refer to the Speed Dial feature. Changing this digit also affects: lAutomatic Call Distribution dialing 7 to put agents out of service) (zone 6 Paging code 7 from an ESL set) Refer to Table (page l-l 1) before changing the system number plan. Conditions None Default 7 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- System Spd Dial Dgt (O-9) on Table 10. You cannot use the number you enter For any other QA- Number Plandigit. To enter data at the programming terminal: After typing QA and programming the QA- Park Orbit Access Digit: SPEED DIAL ACCESS DGT Enter the QA- System Spd Dial Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: NON-STANDARD NUMBER PLANDIGIT? ( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. 2-242 CONFIGURATION Issue 1-O
Q- SYSTEM-WIDE PROGRAMMING QA- NUMBER PLAN, TRUNK ACCESS DIGIT Description Note: Related Programming Feature Reference Instructions Step 1 Step Step Step 3 Issue 1-O Refer to Tablel-4 (page 1-l1) before changing the system number plan. Conditions None Default Value s Use this option to assign the first digit of the trunk access codes (e.g., 801 for trunk 1). Refer to Central Office Calls. Placing. Changing this also affects: Paging (zone 7 Paging code S Time and Date (dialing 8 to set the time) None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- Line Access Dgt (O-9) on Table 10. You cannot use the number you enter for any other QA- Number Plan digit. To enter data at the programming terminal: After typing QA and programming the QA- System Speed Dial Access Digit, you see: LINE ACCESS DGT Enter the QA- Line Access Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: WARNING! NON-STANDARD DIGIT?( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. CONFIGURATION 2-243
Q- SYSTEM-WIDE QA- NUMBER PLAN, TRUNK GRP ACCESS DIGIT (HYBRID ONLY) Description Use this option to define the first digit used to access a trunk group (e.g. 90 for trunk group 0 1). This option also sets the single digit trunk access code (normally 9). Refer to Line (Trunk) Rotaries. Changing this digit also affects: Automatic Route Cost Routing access code 9 or 90) Time and Date (dialing 9 to set the date). Sote: Related Programming Feature Reference Instructions Step 1 Step 1 l Step 2 Step 3 This option appears but is not used for key systems. Refer to Table l-1 (page 1-l 1) before changing the system number plan. Conditions None Default Value 9 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- Line Group Dgt (O-9) on Table 10. You cannot use the number you enter for any other QA- Number Plan digit. To enter data at the programming terminal: After typing QA and programming the QA- Trunk Access Digit, you see: LINE GROUP DGT Enter the QA- Line Group Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: WARNING!NON-STANDARD PLAN DIGIT? ( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan.
Q- SYSTEM-WIDE PROGRAMMING PLAN, OPERATOR DIGIT Description Related Programming Feature Reference Instructions Step 1 Step Step 2 Step 3 Use this option to define the digit used to call an extension’s attendant (normally 0). Refer to Attendant Positions. Changing this digit affects Night Answer (dialing 0 to pick up a call ringing the External Paging). Refer to Table (page 1) before changing the system number plan. Conditions None Default 0 None Flexible Numbering Plan To enter data on the PRF: Enter the number for QA- Operator Dgt (O-9) on Table 10.You cannot the number enter for other QA- Number Plan digit. To enter data at the programming terminal: After typing QA and programming the QA- Trunk Group Access Digit, see: OPERATOR DGT Enter the QA- Operator Dgt entry (O-9) from Table 10. If your entry deviates from the standard number plan, the system prompts you for the next option and displays: PLAN DIGIT? ( FOR STANDARD PLAN) Enter the number for the next option. OR Press RETURN to reinstall the standard number plan. Issue 1-OSOFTWARE CONFIGURATION 2-245
Y 3 QA- NUMBER PLAN, FEATURE ACCESS DIGITS Description Related Programming Feature Reference The system assipns the and digits as the feature and access digits. For example, a user can implement Group Call Pickup 1. To program the system time. an attendant can press INTERCOM and dial 8. You cannot change the feature and program access digits. Refer to Table 1) before the system number plan. Conditions None Default The Feature Access is The Program Access is None Flexible Numbering Plan Instructions None 2-246 SOFTWARE Issue 1-O
Q- SYSTEM WIDE QB- PBX ACCESS CODES Description Related Programming Feature Reference Instructions Step 1 l Step 1 l Step Step 3 Use this option to designate up to I PBX access codes. The choices are: N (no entry) l Any two-digit PBX access code from 00-99 An): single-digit PBX access code from O-9 A range of codes using the card X (e.g., 9X allows PBX Access Codes 90-99). The does not allow a single-digit X entry. Conditions None Default Value No PBX Access Codes defined. Compatibilitv E- Trunks, Trunk Service Number Enter 11 for each PBX trunk. Compatibility To enter data on the PRF: Enter the QB- PBX Access Codes on Table 10. To enter data at the programming terminal: Type You see: Type You see: ACCESS CODE 01 Enter QB- PBX Access Code 01 Table 10.If you enter a two-digit code. vou automatically advance to the next consecutivecode. If you enter a single digit. you must press RETURN after making entry. To remove a code. enter N. Tiiis removes codes after your entry as well. For example, if you enter N for code 02, the system removes codes 02-l 1. OR Press RETURN to go to you want to program. Issue 1-O CONFIGURATION 2-247
Q- SYSTEM WIDE
QC- OPERATOR SUPPRESS OPERATOR ALARMS
Description
Use this option to alarm displays at the attendant’s telephone. If
allowed. the attendant’s display shows all major. minor and
alarms. If denied. the attendant’s display never shows alarms.
None
Default Value
Alarms not suppressed (N).
Related
Programming
Feature Reference
Instructions
Step l
Step l
Step l
Step 3 l
Automatic Fault Reporting
J- Communications Port Parameters. Port Speed
Set the baud rate for
Port A (modem) and Port B (local) to match the connected device. (The
attendant can set these options from the telephone. See page 2-2.)
J- Communications Port Parameters, Modem Ring Count
Set the
Automated Answer ring count to match the setting of the connected modem.
CEU Identification Enter the text that identifies the system to the
site service center.
QV- Trouble Report Telephone Number This is the number the system
dials to report a major alarm to the off-site service center.
Automatic Fault Reporting
To enter data on the PRF:
For QC- Suppress Alarms at Opr on Table 10, enter Y to prevent alarm
displays or
to let alarm displays occur.
To enter data at the programming terminal:
Type
You see: Q-CMD
Type C. You see:SUPPRESS ALARMS AT OPR
Enter Y or N for QC- Suppress Alarms at OPR from Table 10.
1-O
Q- SYSTEM WIDE PROGRAMMING QC- OP. PROGRAMMING, OVERFLOW RING COUNT (ONYX IV) Description Related Programming Feature Reference Instructions Step 1 Step l Step 2 Use this option to specify the number of rings after which Voice Mail overflow occurs (l-255 After this number, unanswered overflow to the Voice Messaging System Automated Attendant. Refer to the Voice Mail Compatibility feature and the Voice Mail system documentation for more information. This option is only available in ONYX IV. Conditions If you enter 00 for this option and the system has Operator Assistance (OPA) with Automatic Attendant Overflow. calls overflow to the OPA. Default Value No overflow to Voice Mail (00). None None To enter data on the PRF: For QC- For Overflow to VX on Table 10, enter the number of rings after overflow occurs (l-255). Enter 00 for no overflow. To enter data at the programming terminal: After programming QC- Suppress Operator Alarms, you see: RING COUNT FOR OVERFLOW TO VOICE MAIL Enter the value of QC- Ring Count For Overflow to VX from Table 10.Go to QC- Number of Operators. Issue 1-O SOFTWARE CONFIGURATION