TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							H- SYSTEM STATUS REPORTS
HD- SYSTEM STATUS
Description
(Cont’d)
Related
Programming
Feature Reference
Instructions
Step 
Step  
Step  
Conditions
None
Default Value
None
None
System Reports, Diagnostics and Maintenance Utilities
To enter data on the 
PRF:
No entry required.
To enter data at the programming terminal:
Type H. You see: 
Type D. You see the System Status Report.
Issue 1-OSOFTWARE CONFIGURATION2-193 
						

							H- SYSTEM STATUS REPORTS
HE- TRAFFIC MANAGEMENT SUMMARY
Description
Use this option to display the Traffic Management (TMS) report. This report
summarizes extension and trunk call activity. It is cumulative -- it always
adds new events to the existing report. The data does not clear when you run
the report. The report only includes installed extensions and trunks. In
addition, the report only includes an extension or trunk that has had call
activity since you last cleared the report.
Use HF- Traffic Management (Data Cleared) to clear the data from the 
report.
Following is an ONYX 
 sample TMS report.
 MANAGEMENT REPORT
COLLECTED SINCE:
PAGE1NUMBER OF CALLSISTAIOFF-DUTY
INCOMING  ANSWERED  OUTGOING I N  U S E DURATION  HO. OF 
300
304
305
306
307
308
309
310
3113
0
19
3
3
2
3
0
121oo:oo:oo7oo:oo:oo1271oo:oo:oo14oo:oo:oo051oo:oo:oo
0
0
0
1 0
0
0
0
0
INCOMING CALLS
LINE NO. RCVD    LONG WAIT  I I USE
801 1 1
00 04804 1 0000
 EXT: 400
306
307
CALLS  ALL MEMBERS BUSY3DURATION OF ALL BUSY ABORTED  WAITING0
The following chart explains the report headings:
This heading...Means. . .
(For extensions)STA
INCOMING
ANSWERED
OUTGOING
TIME IN USE
DURATION
NO. OF TIMES
Extension number
Number of incoming calls to extension
Number of incoming calls answered at extension
Number of outgoing calls placed at extension
Total time extension was in use
For ACD agents, duration of time off duty. 
(Also
see ACD report below.)
For ACD agents, number of-times off duty. 
see  report below.)
2-194 SOFTWARE CONFIGURATION  
						

							 SYSTEM STATUS REPORTS
HE-  MANAGEMENT SUMMARY
on
This heading...
(For trunks)
LINE
NO.RCVD
LONG WAIT
TRMNATD
CALLS ABANDONED
CALLS OUTGOING
TIME IN USE
(For trunk groups)
LINE GROUP
MEMBERS
CALLS WHEN ALL
MEMBERS BUSY
 OF ALL
BUSY
 
Trunk number
Total of incoming calls received on trunk
Total of incoming calls answered on trunk
Total calls on trunk the TMS report flags as Long
Wait calls (see QT programming below).
Total calls terminated on trunk
Total of abandoned calls (where the outside caller
hangs up while the call is on Hold, parked or being
transferred)
Total of all outgoing calls
Total time trunk was in use
Master trunk number
List of group members
Total number of calls to trunk group when all
members were busy
Duration of the all-busy condition
(For 
 groups)MASTER EXT group master extension numberMEMBERSList of group membersCALLS WHEN ALL
MEMBERS BUSYTotal number of calls to group when all members
were busy
DURATION OF Duration of the all-busy conditionBUSY
CALLS ABORTED
WHILE WAITING 
Number of outside callers who hung up (calls
aborted) while waiting for a group member to
become free
Conditions
None
Default Value
None
Related
Programming
Traffic  Reporting
HF- System Status Reports, Traffic  Summary (With Data
Cleared)  Print the TMS Report. The system clears the TMS data after the
report runs.
QT- System Timers. Traffic  Report Wait Time  Set the
TMS Wait Time interval. If a call rings longer than 
 interval, the TMS
report flags it as Long Wait.
Issue 1-OSOFTWARE CONFIGURATION 2-195 
						

							H- SYSTEM STATUS REPORTS
HE- TRAFFIC MANAGEMENT SUMMARY
Related
l
Feature Reference
Instructions
Step 1 l
Step 1 l
Step 2 l
Step 3 
Step 4 
QZ-  Setup,  Report Print   Set the TMS Report print
mode:
0 Manual (from HE or HF) for all data
1Automatic (at preset time) for trunk data only. The data clears after the
report runs.
2Automatic (at preset time) for trunk and operator data only. The data
clears after the report runs.
3Automatic (at preset time) for all data. The data clears after the report
NTIS.
QZ- SMDR Setup, TMS Print Times Setup  Set the time that the TMS
report should print (using modes l-3).
System Reports, Diagnostics and Maintenance Utilities
Traffic Management Reporting
(See also Traffic Management Reporting, ONYX IV)
To enter data on the PRF:
No entry required.
To enter data at the programming terminal:
Type H. You see: 
Type E. You see: FIRST   FOR ALL]?
Press RETURN to have the report include all extensions and trunks
OR
Enter the first extension/trunk you want to display and press RETURN. You
see: LAST 
Enter the last  you want to display and press RETURN.
When you see:LINES/PAGE 
Press RETURN to have each page of the report be 60 lines long.
OR
 Enter the number of lines per page and press RETURN. In either case, the
TMS report displays.
2-196 
 CONFIGURATION  1-O 
						

							H- SYSTEM STATUS REPORTS
HF- 
  SUMMARY (WITH DATA CLEARED)
Description
This option is the same as HE. except that it clears (erases) the TMS records
after the report 
 Use this option after initial system installation. This
ensures the accuracy of future HE or HF reports. Be sure to set the 
time before collecting TMS records (refer to the Time and Data setting
feature).
Related
Programming
l
Feature Reference
None
Default Value
None
Traffic Management Reporting
HE- System Status Reports, 
  Summary  Print the
TMS Report. The system does not clear the TMS data after the report runs.
QT- System Timers. Traffic Management Report Wait Time 
 Set the
TMS Wait Time 
 If a call rings longer than this interval, the TMS
report flags it as Long Wait.
QZ- 
 Setup.  Report Print Modes  Set the TMS Report print
mode:
0Manual (from HE or HF) for all data
1Automatic (at preset time) for trunk data only. The data clears after the
report runs.
2Automatic (at preset time) for trunk and operator data only. The data
clears after the report runs.
3Automatic (at preset time) for all data. The data clears after the report
runs.
QZ- 
 Setup,  Print Times Setup  Set the time that the TMS
report should print (using modes l-3).
System Reports, Diagnostics and Maintenance Utilities
Traffic Management Reporting
Issue 1-O CONFIGURATION2-197 
						

							H- SYSTEM STATUS REPORTS
 TRAFFIC   (WITH DATA CLEARED)
Instructions
Step 1 l
Step  l
Step  
Step 3 
Step 
To enter data on the PRF:
No entry required.
To enter data at the programming terminal:
Type H. You see: 
Type F. You see:FIRST EXT [ FOR ALL]?
 Press RETURN to  the report include all extensions and trunks
OR
l Enter the first   want to display and press RETURN. You
see: LAST EXT?
lEnter the last extension/trunk you want to display and press RETURN.
When you see: LINES/PAGE 
Press RETURN to have each page of the report be 60 lines long.
OR
 Enter the number of lines per page and press RETURN. In either case, the
TMS report displays. 
						

							H- SYSTEM STATUS REPORTS
HG- DISPLAY KEY HISTORY
Description
Use this option to display the  history code (call state) definitions. The
key history 
  the sequence of events at each extension,  and
PCB. 
 can  key history  pressing SHIFT 1 on the 
terminal.1 The  chart shows a sample of the key history definitions.
Refer to the Call States chart under HD- System Status for an explanation of
the definitions.
STATE NUMBER?  00
IDLE
STATE NUMBER?  01
DEAD
STATE NUMBER?  02
TALK
STATE NUMBER?  03OUT SERV
STATE NUMBER?  04
RINGING
STATE NUMBER?  05KEY BOLD
STATE NUMBER?  06
NITE RING
STATE NUMBER?  07 DISP
STATE NUMBER?  08IN CONF
STATE NUMBER?  09REORDER
STATE NUMBER?  OTHER CH2
Conditions
None
Default Value
None
Related
Programming
None
Feature Reference
System Reports. Diagnostics and Maintenance Utilities
Press SHIFT  to have key historv exclude PCB status, Press SHIFT 2 again to have history include PCB  display history for selected  and trunks. use the OS-Selective History option.
Issue 1-O 2-199 
						

							H- SYSTEM STATUS REPORTS
HG- DISPLAY KEY HISTORY
Instructions
Step I l
Step 1 l
Step  l
Step 3 l
Step  l
To enter data on the PRF:
No entry required.
To enter data at the programming terminal:
Type H. You see: 
Type G. You see: STATE NUMBER
Enter the hexadecimal number of the state you want to display (OO-A2) and
press 
ENTER. You see the call state description followed by: STATE
NUMBER
l Enter another state.
OR
 Press ESC to return to the  Menu.
2-200 
  Issue 1-O 
						

							H- SYSTEM STATUS REPORTS
HH- PORT/EXTENSION CHECKER
Description
Use this option to check for  or port/trunk number conflicts.
Conflicts can occur if 
  assign the El. EZ or X options.
Port/Extension Checker lets 
 see-if you have inadvertently assigned the
same port number to more than one extension or trunk. Use this report after
using the El, EZ or X options to change port assignments.
There are two parts to the report. The first part is in port number order. The
second part is in extension number order. The following chart shows a
sample HH display:
EXTENSION/PORT CHECKER
PORT/EXTENSION CHECKER 02, 03
The first part of the report shows port 02 assigned to extensions 302 and 303.
The second part of the report shows extension 303 assigned to both ports 02
and 03. If your system had no conflicts, you would see:
PORT/EXTENSION CHECKER
NO ERRORS DETECTED
If required, use QN- Restore Standard Port Assignments to return all
extensions and trunks to their default port assignments.
To list all port assignments, use the HA and HB options.
Conditions
None
Default Value
Each extension or trunk is offset from its port by 300 (e.g., extension 320 is at
port 20).
Related
Programming
Feature Reference
Instructions
Step  
Step 1 
None
System Reports, Diagnostics and Maintenance Utilities
To enter data on the PRF:
No entry required.
To enter data at the programming terminal:
Type H. You see: 
Type H. You see:EXTENSION/PORT CHECKER
The report shows no errors or lists the conflicts.
Issue 1-O  2-20  
						

							H- SYSTEM STATUS REPORTS
HI- BUFFERED HISTORY PRINTER
Description
Related
Programming
Feature Reference
Instructions
Step 1 
Step 1 
Step  
Step 3 
Step  l
Step  
Use this option to display the buffered key history report. Buffered history is
like normal key history. 
 that the system stores it in memory. You can
enable buffered history 
 pressing SHIFT  and SHIFT 4. Memory retains
about two pages of buffered history reports. The history report is backed up
like other system memory (see the Battery Backup feature).
The history buffer clears when 
 turn buffered history off and then back on
again (i.e., pressing SHIFT 4 
 Turning key history off (by pressing
SHIFT 1) temporarily suspends buffered history. The buffer continues to fill
when you turn 
  back on. Running the HI report does not clear the
report. For more on 
 history. refer to HG- Display Key History.
This option is not available in VS.
Conditions
None
Default Value
None
None
System Reports, Diagnostics and Maintenance Utilities
To enter data on the PRF:
No entry required.
To enter data at the programming terminal:
Enable history by pressing 
SHIFT 1. You see: HISTORY ON.Pressing    turns history off.
Enable buffered history by pressing SHIFT 4. You see: BUFFERED HISTORY
ON
Pressing SHIFT 4 again turns buffered history off.
Type H. You see: 
Type I. You see: DATA?
 Type N to display the buffered key history in the standard format.To review the call  definitions. refer to HD- System Status and HG- Display
Key History.
OR
 Type Y to have the call states print in English.
To review the call state definitions, refer to HD- System Status.
 1