TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							SPECIAL TRUNK INTERFACE
Description
Programming
Related Features
Feature Operation
The Special Trunk Interface (P/N 88 146) is optional equipment that provides
15 circuits for connecting the following special trunk circuits:
 Tie lines (7 max.)
 type Off-Premise Extensions or Direct Inward Dialing  
max.)
By allowing connection of these special circuits, the Special Trunk Interface
 improves the flexibility of the system. The following chart shows how
many 
 the installer can connect to each system type:
SystemMax 
12x36. . . . . . . . . . . . . . 1
32x60. . . . . . . . . . . . . 
 . . . . . . . 
The Special Trunk Interface requires trunk ports, an external power
supply/ring generator and two unused extension ports. In addition, the STI
has two DTMF receivers. The 
 uses receivers in a VAU,  or
MLU PCB only when its integral receivers are busy. For complete
installation details, refer to the 
 Installation and Programming Manual
 
VS does not support the Special Trunk Interface.
Conditions
None
Default Configuration
 not installed.
Required Programming
Refer to the  Installation and Programming Manual   for
complete 
 programming details. Also refer to:
Direct Inward Dialing
Off-Premise Extension
Tie Lines
Other Programming
None
Analog Station Interface
The AS1 allows connection of a 2500 set to a system extension pt.
Refer to the appropriate feature.
Issue 1-OFEATURES 1-197 
						

							SPEED DIAL
Description
Speed Dial gives an extension user quick access to frequently called numbers.
There are two types of Speed Dial: Personal Speed Dial and System Speed
Dial. Personal Speed Dial numbers are available to individual extensions or
shared by groups of extensions. System Speed Dial numbers are available to
every system user.
The 12x36 and 32x60 systems allow a maximum of 2,040 Speed Dial bins
(i.e., numbers), allocated in blocks of 20 bins each. In these systems, there are
a total of 102 blocks. The 56x120 and 72x180 systems allow a maximum of
4,080 Speed Dial bins. These systems have a total of 204 Speed Dial blocks.
The VS system (with an AUX Module) allows a maximum of 1140 bins in 57
Speed Dial blocks. A VS without an AUX Module has only 28 blocks (l-28).
The system 
 the bins between System and Personal Speed Dial. If
the system administrator chooses two-digit System Speed Dial numbering
(bins 
 almost all the Speed Dial numbers are for extensions.
Conversely, the system administrator can choose four-digit System Speed
Dial numbering (7000-7999). In a 32x60 system, for example, this allocates
System and Personal Speed Dial about evenly. Refer to the following chart
for the specifics.
PersonalSystem
 Blocks Bins
Blocks Bins
561120110
52
1040100
 12x36 and 32x60 Systems
 2020110
19405100
52 1040
50 1000
 56x120 and 72x180 Systems
2034060110
19939805100
154308050 1000
Bin Numbers
Personal System
50-59, 20-29 70-79
 700-799
50-59, 20-29 70-79
 700-799
 7000-7999
50-59, 20-29 70-79
 700-799
 7000-7999
Each Speed Dial number/bin can accommodate up to 16 digits, using any 
combination of digits O-9 and If a number is longer than 16 digits, it
automatically uses part of the next consecutive bin (up to a maximum of 32
digits). For longer numbers, an extension user can also chain (link) 
 Speed
Dial numbers together when placing a call.
System Speed Dial
System Speed Dial numbers are accessible from any extension. The extension
user need only dial the Speed Dial code or press a key, instead of dialing
manually. The system administrator can program System Speed Dial
numbers from the programming terminal. In addition; any extension user
with Direct Trunk Access capability can also store or change these numbers.
  In  you can assign names to Speed Dial blocks I-50.If using  User Programmable Features to store a or  press DIAL before each  or  character you   
l-198  Issue 1-O 
						

							SPEED 
Personal Speed Dial
Each extension user has up to 
 Personal Speed Dial numbers reserved for
their own use. 
 pressing  the first 20 programmable  on a 
button  become Personal Speed Dial keys. The first ten keys are for
bins 
 the second ten for bins 20-29. All lo-button  and ESL users
 dial access to the  Personal Speed Dial bins. An extension user or the
system administrator (from the programming terminal) can store Personal
Speed Dial numbers.
One-Touch Speed Dial
Optionally, a 
 can have any programmable key assigned for One-Touch
Speed Dial. The user just presses the One-Touch Speed 
 kev to 
Intercom dial tone and dial the stored number. (DSS Consoles   have
One-Touch Speed Dial keys.) One-Touch Speed Dial keys allow the 
user to store certain Intercom features. This simplifies often-used Intercom
features --the user just presses the  to use the feature. The user can store
any Intercom feature that uses the digits O-9, 
 and  Normal Personal and
System Speed Dial bins can also contain stored Intercom numbers.
Storing a Pause or #
Speed Dial bins can have Pauses or # characters stored in them. Each pause
or 
 counts as a digit. When the system encounters a pause, it waits a
programmable interval for a second dial tone. If the system detects the second
dial tone, it dials out the rest of the number. If the system does not detect dial
tone, the user must dial 
 to continue with the rest of the number. Otherwise,
the system disconnects the call. In a Dial Pulse area, the digits before the
pause are DP --the digits after the pause are DTMF. This is helpful for
Special Services. Refer to the DP to DTMF Compatibility and Special
Services Compatibility features. The 
 digits dial out as  of the stored
number, unless prevented by system programming.
Storing Names
Display 
  extension users and the system administrator (from
the programming terminal) can assign names to Speed Dial numbers. The
names can be up to 16 characters long. When a display 
 user dials a
Speed Dial number, their display shows the assigned name. Additionally,
Personal and Company-wide Directory Dialing use the programmed names.
Storing names in VS requires an AUX Module. Also, only numbers in the
first 
 VS blocks can have names.
Conditions
a. A large system should have a MEM-B Memory PCB for full Speed Dial
 With a MEM-A PCB, the system has only 81 Speed Dial
Blocks and will not accept Speed Dial (Directory Dialing) names.
b. The 56x120 and 
 systems do not let users dial-access Personal
Speed Dial bins 
Default 
System Speed Dial numbers are three digits long.
All Classes of Service can use System Speed Dial.
No Speed Dial numbers are programmed.,
Issue l-0FEATURES 1-199 
						

							SPEED DLAL
Programming
l
l
l
Required 
CP- Inhibit System Speed Dial   Allow/deny extensions  this
COS the ability to use System Speed Dial numbers.
 Extensions.    Service  Assign Class of  to extensions.
E- Extensions, EB- Speed Dial Blocks  Assign a Speed Dial block to 
extension. Extensions can share a block. thereby sharing the Extension Speed
Dial numbers.
QD- Number of System Speed Dial Digits  Assign the number of System
Speed Dial digits (2.
 or 4). This allows either 10, 100 or 1000 System
Speed Dial numbers. You can select only 2 or 
 for this option in VS.
Other 
CP- Direct Trunk Access and Trunk Camp-On  Only extensions with
Direct Trunk Access capability can store System Speed Dial numbers.
 Extensions.  Line Access Options, Line Code Dial-Up  An extension
must have dial access to trunks to store trunk codes with outside Speed Dial
numbers.
 Extensions, ED- Trunk Control, Access Control  Speed Dial can only
use trunks to which an extension has access.
 Extensions, ED- Trunk Control. Call-Out Control  Speed Dial can 
use trunks to which the extension has  enabled.
KS- Programming  for   Assign programmable keys 
Personal or System Speed Dial.
QA- Number Plan, 2nd Ten Speed Dial Bin Digit  If the standard number
plan is not adequate, define a new digit for the second 10 Extension Speed’
Dial bins.
QA- Number Plan. 1st Ten Speed Dial Bin Digit/Block of Third 100
Extensions Digit 
 If the standard number plan is not adequate, define a new
digit for the first 10 Extension Speed Dial bins.
QA- Number Plan, System Speed Dial Access Digit  If the standard
number plan is not adequate, define a new System Speed Dial access digit.
QT- System Timers,  Detection Counter  Enter the interval the
system should wait for second dial tone after a Speed Dial pause.
QX- Suppress  When Speed Dialing  Allow/prevent the system from
outdialing the 
 digit when stored in a Speed Dial bin.
SL- List Extension and System Speed Dial Numbers  List the programmed
Speed 
 numbers and names.
SP- Programming Extension and System Speed Dial Numbers  Program
Speed Dial numbers and names.
SR- Rotary Conversion (Converting Speed Dial Trunks)  Globally change
the Speed Dial trunk assignments.
 FEATURES  1-O 
						

							Related Features
Account Code If      rhe  must enter a code  the Speed
Dial number  out.  an  user can store an  Code in a
Personal  Dial bin.
Attendant Console  IV)
The Attendant  can   programmable   assigned as Speed Dial key.
Refer to    feature.
Automatic Route  Cost RoutingSpeed Dial ma!  pass XRS and LCR routing.
Direct Station Selection. ConsoleIf the DSS Console   for Speed Dial. it should have four consecutive
Speed Dial blocks  in EB). This prevents other extension users from
sharing the 
 Speed Dial numbers. If these blocks were assigned to
extensions. the  and  DSS Console share the blocks. Reassign the
extensions’ blocks to 
 this.
Directory DialingAn extension user can implement Directory g instead of dialing System and
Personal Speed Dial numhers.
Last Number RedialAfter  Speed Dial. the user can implement Last Number Redial to number.  chaining Speed Dial numbers. Last Number Redial redials the last
bin selected.
Line (Trunk) RotariesSpeed Dial bins can use trunk groups instead of specific trunks.
Programmable KeysAn extension can have a programmable key for Extension and/or System Speed Dial.
However. if the  has four-digit extension Speed Dial numbers, you cannot
assign numbers above  to keys.
Toll RestrictionThe Extension Speed Dial numbers an extension user stores are Toll Restricted. The
Extension Speed Dial numbers entered at the programming 
terminal are not. Speed Dial numbers are not Toll Restricted.
Issue 1-OFEATURES l-201 
						

							SPEED DIAL
Feature 
Operation
Step I l
Step  
Step 3 
Step 
Step  
Step 6 
Step 7 l
Step 8 
Step 1 
Step 2 
Step 3 
Step 1 
Step 2 
 Speed Dial
To store a System Speed Dial Sumber (if 
  has Direct Trunk
Access 
 
Lift handset.
Press Look for: OnListen for:Dial toneIf   an ESL  skip this step.
Press Listen for:Dial tone stops
Dial the System Speed Dial bin number (normally 700-799).
For display 
 only:
o Dial 9 to begin 
 a name.Refer to Storing a Speed Dial Name below.Go to step 6 below when you are done.
OR
 Dial 6 to go to the nest step without storing a name.
Dial the trunk code (e.g.. 
 or press line key.From   system.  ou can optionally enter a trunk group code 
Dial the telephone number.To enter a pause. press HOLD.
Hang up.Look for:INTERCOM Off
To call a System Speed Dial number (by dialing a code):
Lift handset.You can preselect a trunk  pressing a line key.If you preselect, you must press
INTERCOM instead of DIAL before dialing a bin number
Press DIAL.Listen for:Dial tone
If you have an ESL set. skip this step.
Dial System Speed Dial bin number (normally 700-799).Look for:Line key On (redigreen) if appearing  your phoneListen for:Stored number dialing outIf Speed Dial number contains a pause, you may have to press * to continue dialing.
If 
 hear busy tone. press an idle line key.Your call dials out automatically. 
To call a System Speed Dial number (by using a Speed Dial key):
Lift handset.You can preselect a trunk by pressing a line key.
Press Speed Dial key.Look For:Line key On  if appearing on your phoneListen For:Stored number  IF Speed Dial number contains a pause, you may have to press   continue dialing.
If 
 hear  tone. press an idle line key. Your call dials  automatically.’
To do this. vou must have:
0 Line 
 keys programmed {see KS- Programming Keys for 0Key access to outbound trunks (see  Key Access to Outbound Lines)0(Optional) Access to Trunk Groups (see ES- Access to Groups 90-95)
l-202 FEATURESIssue 1-O 
						

							SPEED 
Feature Operation
Step 1 
Step  
Step 3 
Step  
Step  l
Step 6 
Step 7 
Step 1 
Step  
Step 3 
Step  l
Step  l
step 6 
Step 7 
Personal Speed Dial
To store a Personal Speed Dial number (at 
 
Press DIAL.Look for:HF On
Listen for: Dial  On
If 
 are programming a  Speed Dial  or an  extension. skip
this step. To  a number on a One-Touch Speed Dial key in VS. go to 
 features 
Press 
Listen for:Dial tone stops
 Dial the Personal Speed Dial bin number  20-29).
OR
 Press the Personal Speed Dial bin kev (l-20).Your first bin  is  your last is  
OR
l Press One-Touch Speed Dial key.To program a One-Touch Speed Dial key in VS. see  features.
For display  only:
 Dial 9 to begin storing a name.
Refer to Storing a Speed Dial Name below. Go to step 6 below when you are done.
OR
 Dial 6 to go to the next step  storing a name.
Dialthetrunk code (e.g., 01) or press line key.From a hybrid system. you can optionally enter a trunk group code (9, 90-98).
Dial the telephone number.To enter a pause. press HOLD.
Hang up.
To store an Intercom Feature (at your 
Press DIAL. 
Look for:HF On
Listen for:Dial tone
If you are programming a One-Touch Speed Dial key, skip this step.
Press Listen for:Dial tone stops
 Dial the Speed Dial bin number (50-59, 20-29, 700-799).
OR
 Press the Personal Speed Dial bin kev (l-20).Your first bin  is 50: your last is  29.
OR
 Press One-Touch Speed Dial key.To program a One-Touch Speed Dial key in VS. see User-Programmable 
For display  only:
 Dial 9 to begin storing a name.Refer to Storing a Speed Dial Name below. Go to step 6 below when  are done.
OR
 Dial 6 to go to the next step without storing a name.
Press INTERCOM.
Enter Intercom code.The code you enter can be any combination of digits O-9,  and 
Hang up.
Issue 1-OFEATURESl-203 
						

							SPEED 
Feature Operation
Step 1 
Step 2 
Step 3 
Step  l
Step 2 
Step I 
Step 2 
Step 3 
Step  l
Step  l
Personal Speed Dial 
To call a Personal Speed Dial number (using a bin  or code):
Lift handset. can preselect a trunk  pressing a line key. If you preselect,  must press instead of  before dialing a bin number.
Press DIAL.Listen for:Dial toneIf you have an ESL  skip this step.
Dial Personal Speed  bin number (20-29.  or press bin key.Look for:Line  On (red green) if appearing on your phone, or Fast Flash (for stored Intercom feature)Listen for: number dialing out
If Speed Dial number contains a pause. you may have to press  to continue dialing.
If you have an ESL set. 
 can  dial the bin code  
If you hear busy tone. press an idle line key.Your call dials out automatically. 
To call a Personal Speed Dial number (using a One-Touch Speed Dial
Lift handset.YOU can preselect a trunk by pressing a line key.
Press One-Touch Speed  Look for:Line  On (red/green) if appearing on your phone. or
INTERCOM Fast Flash (for stored Intercom feature)
Listen for: number dialing out
If Speed Dial number contains a pause. you may have to press * to continue dialing.
If you hear 
 tone. press an idle line key.Your call dials out automatically’.
Programming Speed Dial Names (Display  Only)
To program a Speed Dial name (when your display requests it):
 Dial 9 to begin the name storing procedure.
If   9. the display shows the current name (if any).
OR
Dial 6 to continue Speed Dial programming with storing a name.If you don’t store a name, the previous name remains assigned (if any).
Dial the first letter of the desired name.For example. if the name begins with T, dial 8.
To enter a blank (space), a Q or a  dial 0. To erase a name, dial 
Dial the digit  or 3) that identifies the desired letter.For example. if you dialed  in the previous step to select T, dial  now.
Press VOL DN  to backspace (erase) over a character, then enter the correctletters.
Repeat steps2 and 3 until you have entered the name.
Press 
 (or press bin kev).You can now continue  your Speed Dial programming.
TO do this. you must have:
  keys programmed (see KS- Programming Keys for Key access  outbound trunks (see ES- Key Access to Outbound Lines)(Optional) Access to Trunk Groups (see  Access to Groups 90-95)
l-204 FEATURES 1-O 
						

							SPLIT
Feature Operation
Step  
Step  
Step 1 
Step  
Step 3 
Step  
Step 1 
Step  
Step 1 l
Step 1 
Step  
Step 3 l
Step  l
Step  l
Issue 1-O .
Press INTERCOM.Look for: On
Listen for: tone
Press  and dial 7.  the  on Hold.  previous call now goes on Hold instead,
Repeat 
  and  to continue alternating between the calls.
To Split between a new call and your current call (when  current call
is an outside call and your 
 call is an Intercom call):
Press INTERCOM.Look for:(Modular) --HOLD/line key Hold Flash (red). Fast Flash (green)
(Non-modular) -- HOLD and line  Exclusive Hold Fast FlashListen for:Conversation with new caller
Press INTERCOM.Look for:
INTERCOM OnListen for:Dial tone
Press 
Listen for:
Dial tone stops
Dial 7.You answer the call on Hold. Your previous call now goes on Hold instead.
Repeat steps  to continue alternating between the calls.
To Split between a new call and  current call (when both your
current call and new call are outside calls):
Press HOLD.Look for:(Modular) -- Line kev Hold Flash (red), On (green)
(Non-modular) -- Line key I-Hold
Press Line kev for new call.
Look New call line key On (red/green)Repeat steps  and  to continue alternating between the calls.
To Split using a Split  (ONYX IV):
Press Split key.Listen for:Conversation with second caller.
Using Split at an ESL Set
To Split between a new call and your current call:
Press HLD to put current call on Hold.Listen for:
Dial tone
Dial   to answer waiting call.Listen for:Conversation with new caller you can place a new call rather than answer your waiting 
Press HLD.Listen for:
Dial tone
Press Listen for:Dial tone stops
Dial 7.You answer the call on Hold. Your previous call now goes on Hold instead. Repeat
steps  to continue alternating between the 
FEATURES l-207 
						

							STATION MESSAGE DETAIL RECORDING
Description
Station Message Detail Recording (SMDR) provides a record of the system’s
calls. Typically, the record outputs to a customer-provided printer, terminal
or SMDR data collection device. SMDR allows the system administrator to
account for usage at each extension and trunk. This makes charge-back and
traffic management easier.
SMDR requires the installation of a customer-provided ASCII record
collection device (e.g., printer). In large systems, the device connects to the
upper (local) port on the Communications (COM) PCB. In VS, the device
connects to the main CEU AUX Module serial port. You can only have
SMDR in VS if you have an AUX Module. Refer to the system hardware
manual when connecting the SMDR device.
Following is typical SMDR report.
STATION MESSAGE DETAIL R&CORDING
 
STA NUMBER DIALED ACCT START  ELAPSE  COST 
304  
304  120366721451
304  120355512541
3041203222345611123
304
1203888812311212
304
304
304
304I
304-I
304
304
SMDR Headings
This heading . ......Shows the..
.
Header.........Date for calls and time report was run
STA.......... charged with the call
LIN...........Trunk used for the call
NUMBER DIALED . Number user dialed (outgoing 
ACCT.........Account Code (if entered)
START........
 time for call
ELAPSE........
Call duration
COST......... of call (with LCR only)
............Call’s Service Number (ARS and LCR only)
Connecting SMDR Record Collection Devices
The following chart shows the format for the SMDR report. This information
is useful when implementing a custom application using an SMDR record
collection device. If the system prints SMDR all the time (see programming
below), the report consists of:
Report Start Header line 2, followed by an additional line feed
o Call record, followed by an additional line feed
 number dialed can contain alpha codes, such as  Compatible Feature Key codes D, F and P.
l-208 FEATURESIssue 1-O