TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							 EXTENSIONS
 HUNT TYPE
 HUNTING OPERATIONAL  (Page  of 6)
TYPE OF 
CONDITION
D I D Bus];Skip member. If  busy.intercept or  tone.Skip member. If all busy. Skip member. If  busy.intercept or  tone.
intercept or  tone.
Ring  No answer
Ring.  to end Ring.  to end Ring. cycle to end
of group. then  Ring. of group. then  Ring.of group. then  Ring.
Voice call 
 No answer N/AN/A
D.N.D.
Skip member. Skip member. Skip member,if all DND intercept. if all DND intercept. if all DND intercept.
Call Forwarded
Follows Call Forward. Follows 
 Forward. Follows Call Forward.
DISABusy
Skip member. If all Skip  member.  If busy. then  Ring.Camp-On then Key Ringbusy. then Key Ring.
Ring  No answerRing once through
group. then  Ring.
Voice call 
 No answer N/A
D.N.D. DND” msg.Ring once through
group. then Key Ring.
N/A
Skip member. If all
busy. then  Ring.Ring once through
group, then Key Ring.
 DND” msg.
Tie lineCall Forwarded
Follows Call Follows Call Forward.
Skip member. If all Skip member. If allbusy, then busy tone. busy. then busy tone.Follows Call Forward.Camp-On for recall
duration, cycle through
group, then Key Ring.
Ring  No answer
Ring once through
group. then 
 Ring.
Voice call 
 No answer N/A
D.N.D. DND” msg.
Call ForwardedFollows Call 
Ring once throughgroup. then Key Ring.
Skip member.If all in DND.
then “DND” msg.
Follows Call Forward.
Ring once throughgroup, then Key Ring.
 DND” msg.
 Call Forward.
TERMINAL NOTES:
l Key Ring indicates ring at extensions programmed for Ring and Access. Abbreviated voice synthesized messages are shown in quotes; e.g.  hold”
is actually “Please hold on. All lines are busv. Your call will be answered when a line becomes free.”
 Camp-On to   Will wait for programmed number of rings before recall.
Camp-On to  or SL  Will wait for Camp-On timer to mature before recall (no msg.). Trunks are not considered transfered until the transfering extension releases. Note that with
hunting tupes 01 and 03 no hunting occurs until transfer is made. (See “Intercom” calls.)
 If the operator is the last extension in the hunt list. unanswered transfered calls ring
the operator only. If an extension is last, unanswered transfered calls recall the transferring extension.
The call then goes to Key Ring.
Issue 1-OSOFTWARE CONFIGURATION 2-93 
						

							E- EXTENSIONS
 HUNT TYPE
EXTENSION HUNTING   (Page 5 of 6)
 CONDITION 
TransferedSkip member. If all Skip member. If all busy. Skip member. If all busy.trunk
Camp-On for 1st free hold” msg. Camp-On hold” msg. Camp-On
member. then overflow. for  free member. thenfor 1st free member. thenthen  Ring.
overflow. then Key Ring. ovefflow. then Key Ring.
Ring 
 No answerCycles UCD group queue. Cycles UCD group queue. Cycles UCD group queue.
Voice call  No answer 
D.N.D.Treat as busy. Treat as busy. Treat as busy.
Call Forwarded Follows Call Follows Call Forward. Follows Call Forward.
Direct term.Busy
Skip member. if all busy. Skip member. If all busy,Skip member. If all busy,trunk
Camp-On for 1st free hold” msg. Camp-On,“Pls hold” msg, Camp-On
member,  then  overflow, for 1st free member, thenfor 1st free member, then
then Key Ring. overflow. then Key Ring.
 them Key Ring.
Ring 
 No answerCycles UCD group. Cycles UCD group.Cycles UDC group.
Voice call  No answer N/AN/A
D.N.D.
Treat as busy. Treat as busy. Treat as busy.
Call Forwarded
Follows Call Follows Call Forward.Follows Call 
Intercom
BusySkip member. If all busy.Skip member. If all busy, Skip member. If all busy,caller hears busy tone.“Pls hold” msg, Camp-On“Pls hold” msg, Camp-Onfor 1st free member,for 1st free member.
then overflow.then overflow.
Ring  No answerCycles UCD group queue. Cycles UCD group queue.Cycles UCD group queue.
Voice call  No answer 
D.N.D.
Treat as busy. Treat as busy.Treat as busy.
Call ForwardedFollows Call Follows Call Forward.Follows Call Forward.
2-94  CONFIGURATION Issue 1-O 
						

							E- EXTENSIONS
 HUNT TYPE
 HUNTING   (Page 6 of 
 
DIDSkip member. If all bus!.
busy tone.
Ring 
 No answer UCD group.
Voice call 
 No answer 
D.N.D.Treated as busy.
Call 
Follows Call  ard.
DISA
Busy
Skip member. If all
busy. busy tone.
Ring 
 No Cycle UCD group.
Skip member. If all busy. Skip member. If all busy. hold” msg. hold” msg.
then overflow.then overflow.
Cycle  UCD  group. Cycle UCD group queue.
Treated as busy. Treated as busy.
Follows Call Forward. Follows Call 
Skip member. If all Skip member. If all
busy.  hold” msg.busy,  hold” msg,
then overflow. then overflow.
Cycle  UCD  group. Cycle UCD group queue.
IIVoice call  No answer N/AN/AIIID.N.D.Treated as busy.
Treated as busy.Treated as busy.
Tie line
Call Forwarded Follows Call 
Busy
Skip member. If all busy.
busy tone.
Ring 
 No answer
Cycle UCD group.
Voice call 
 No answer N/AFollows Call Forward.
Skip member. If all busy,
 hold” msg.
then overflow.
Cycle UCD group.
Follows Call Forward.I
Skip member. If all busy, hold” msg,
then overflow.
Cycle UCD group queue.
N/A
D.N.D.Treated as busy. Treated as busy. Treated as busy.
Call 
Follows Call Follows Call Forward.Follows Call Forward.
UCD NOTES:
l Overflow and Key Ring  If no overflow extensions are  call will  Camped-On.
If 
overflow is programmed. call  ring or Camp-On to the overflow extensions
before ringing at extensions with Ring and Access for the trunk involved.
 Abbreviated voice synthesized messages are shown in quotes: e.g.  hold”
is actually “Please hold on. All lines are  Your call will be answered when a line becomes free.” Camp-On   ring the first member to become idle before the Camp-On timer matures.
Issue 1-OSOFTWARE CONFIGURATION 2-95 
						

							E- EXTENSIONS
 HUNT TYPE
Related
Programming
 The ACD group master extension
l Reset Queues  Reset the system queues after initial ACD
programming.
Extension Hunting, Circular and Terminal
lE- Extensions,  Next Extension in Hunt Group  Use this option to link
extensions into a hunting list. For Circular Hunting, make sure your last
member loops back to the first.For Terminal Hunting, enter 
 for the last
member.
Automatic Call Distribution
CP- ACD Supervisor 
   Set the Supervisor  bit for the
 extension.
E- Extensions,  Circuit Type  Program the master extension number
with type X (uninstalled). The master extension must be a port that has no
phone connected to it.
E- Extensions,  Class of Service  Assign a unique COS with  set
for the 
 extension.
E- Extensions, EA- UCD Group Master Extension Number  Assign the
master extension number to:
 Each member agent
 The supervisor extension
Automatic Call Distribution (ONYX 
Refer to the charts provided with ACD (ONYX IV) on page l-32A.
Extension Hunting, UCD
E- Extensions, 
 Circuit Type  Program the master extension number
with  type  X  (uninstalled). The master extension must be a port that has no
phone connected to it.
E- Extensions,  Next Extension in Hunt Group  For the master
extension number only, use this option to designate the Overflow Destination.
E- Extensions, EA- UCD Group Master Extension Number  Assign the
master extension number to each group member and the master extension
number.
 Reset Queues  Reset the system queues after initial UCD
programming.
Voice Mail Compatibility
E- Extensions, 
 Circuit Type  Each OPX and AS1 P/N 89748 Voice 
Messaging System port should have circuit type 05. Each AS1 P/N 89749
Voice Messaging System port should have circuit type 5 1.
E- Extensions, EA- UCD Group Master Extension Number  Program
each Voice Messaging System port with the master number assigned in QP
programming below.
E- Extensions, EK- Voice Mail  Port  Enable this option for each
Voice Messaging System port.
E- Trunks,  Direct Trunk Termination  For each trunk the 
Automated Attendant should answer, terminate the trunk to the Voice
Messaging System master number. (See EA below.)
E- Trunks, EI- Night Call Routing  For each trunk the VX Automated
Attendant should answer at night, terminate the trunk to the master number
(see EA above). For this application, make sure the 
 entry is 300.
2-96   Issue 1-O 
						

							E- EXTENSIONS
ES- HUNT TYPE
Related
Programming
(Cont’d)
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Feature Reference
Instructions
Step  
Step 1 
Step 2 
Step 3 
 Reset System Queues  Reset the system queues after installing the
Voice Messagmg System.
 Reset VX Flag (Telephone Message Waiting Lamps)  For a first
time installation, always use this option to reset the telephone Message
Waiting lamps.
KS- Programming Keys for 
  Designate a programmable key as a
Record key (type R).
QP- Voice Mailbox Installation, Mailbox Installed 
 Enable this option if
the system has a Voice Messaging System connected.
QP- Voice Mail Installation, Voice Messaging Master Extension 
 Select
one of the Voice Messaging System ports programmed in the options above as
the master extension number.
Automatic Call Distribution
Automatic Call Distribution (ONYX IV)
Extension Hunting
Voice Mail Compatibility
To enter data on the PRF:
Enter the hunt type 01-06 for each extension on Table 3. Enter 00 if the
extension in not in a hunt group.
To enter data at the programming terminal:
Type 
E3. You see:  300
Press RETURN to program extension 
OR
Enter another extension number and press RETURN. In either case, you see:
HUNT TYPE
Enter data for this option from Table 3 and press RETURN.You advance to the next consecutive extension.
Issue 1-O CONFIGURATION2-97 
						

							E- EXTENSIONS
 DATA SET
Description
Related
Programming
Feature Reference
Instructions
Step 1 
Step 1 
Step 2 
Step 3 
Use this option to assign a Data Set or a Data Module with a bridged 
For extensions that are not Data Sets or bridged to Data Modules, always
disable this option. When programming Data Sets or Data Modules, refer to
the Data Products Manual. This option applies to 
 and Data Sets only.
Conditions
None
Default Value
Extension is not a Data Set (N).
Refer to the Data Products Manual.
Refer to the Data Products Manual
To enter data on the PRF:
On Table 3, enter Y for each extension that is a Data Set or a 
 bridged
to a Data Module. Enter N if the extension is not a Data Set or a 
bridged to a Data Module.
To enter data at the programming terminal:
Type 
E6. You see: EXT 
Press RETURN to program extension 300.
OR
Enter another extension number and press RETURN. In either case (if the
extension is a 
 you see: DATA SET OR DATA MODULE
Enter data for this option from Table 3 and press RETURN.You advance to the next consecutive extension.
2-98 SOFTWARE CONFIGURATIONIssue 1-O 
						

							E- EXTENSIONS
 PAGE ZONE
Description
Related
Programming
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Issue 1-O
Use this option to assign a   set or Data Set to an Internal Paging
zone. The internal zones are:
00 All Call Paging only
01Internalzone1
02Internalzone2
03Internalzone3
04Internalzone4
05
Internalzone5
06Internalzone6
07Internalzone7
For example, you can assign extension 304 to internal zone 5 (05). The
speaker in extension 304 only broadcasts zone 5 and All Call Paging
announcements.
Conditions
None
Default Value
Extension broadcast All Call Paging only (00).
Paging, Internal and All Call
CP- Inhibit Access to Page Zone  3 
  Allow/inhibit Paging to zone 
for extensions with this COS.
CP- Inhibit Access to Page Zone  2 
  Allow/inhibit Paging to zone 2
for extensions with this COS.
CP- Inhibit Access to Page 
   Allow/inhibit Paging to zone
1 for extensions with this COS.
CP- Inhibit Access to 
 Call Paging   Allow/inhibit  Call
Paging for extensions with this COS.
E- Extensions, 
 Class of Service  Assign Class of Service to extensions.
E- Extensions, 
 Page Zone  Assign each extension to an internal Paging
zone (01-07, or 00 for All Call only). The extension broadcasts page
announcements to the assigned zone.
E- Extensions, EF- Paging Through Telephone Speaker 
 For each
extension, allow or block Paging announcements through the telephone
speaker.
SOFT-WARE CONFIGURATION2-99 
						

							E- EXTENSIONS
 PAGE ZONE
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Feature Reference
Instructions
To enter data on the PRF:
Step  lEnter the Paging zone number (00-07) for each extension on Table 3.
Step 1 l
Step 2 
To enter data at  programming terminal:
Type E3. You see:  
Press RETURN to program extension 
OR
Enter another extension number and press RETURN. In either case, you see:
PAGE ZONE
Step 3 Enter data for this option from Table 3 and press RETURN.You advance to the next consecutive extension.
Tenant Service, Assigning Internal Paging Zones to Tenants
CP- Inhibit Access to Page Zone 3 
  Allow/inhibit Paging to zone 3
for extensions with this COS. You can allow this option for one tenant
group’s members and deny it for all others.
CP- Inhibit Access to Page Zone 2   Allow/inhibit Paging to zone 2
for extensions with this COS. You can allow this option for one tenant
group’s members and deny it for all others.
CP- Inhibit Access to Page Zone 1   Allow/inhibit Paging to zone
1 for extensions with this COS. You can allow this option for one tenant
group’s members and deny it for all others.
CP- Inhibit Access to Ail Call Paging   Since all tenants hear All
Call Paging, consider using this option to prevent All Call Paging 
wide.
E-   Class of Service  Assign Class of Service to extensions.
E- Extensions, EF- Paging Through Telephone Speaker  Enable this
option to allow 
 announcements through the telephone speaker.
Paging
Tenant Service
2-100 SOFTWARE 
 Issue  
						

							E- EXTENSIONS
 LINE ACCESS OPTIONS, RINGING LINE PREFERENCE
Description
Related
Programming
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Feature Reference
Instructions
Step 
Step 
Step  
Step 3 
Use this option to allow or deny Ringing Line Preference at each  This
option applies to all trunk calls ringing the extension (not Intercom calls).
Conditions
Intercom calls to an attendant follow  Ringing Line Preference
programming.
Default Value
Ringing Line Preference disabled (N).
Ringing Line Preference
KS- Programming 
 for   Program the line and loop keys that
will ring the extension.
Ringing Line Preference
To enter data on the PRF:
Enter Y for each extension on Table 3 that should have Ringing Line
Preference. Enter N if the extension should not have Ringing Line
Preference.
To enter data at the programming terminal:
Type  You see:  300
Press RETURN to program extension 300.
OR
Enter another extension number and press RETURN. In either case, you see:
RING-LINE PREFERENCE
Enter data for this option from Table 3 and press RETURN.You advance to the next E8 option.
Issue 1-OSOFTWARE CONFIGURATION 2-101 
						

							E- EXTENSIONS
ES- LINE ACCESS OPTIONS, OFF-HOOK RINGING
Description
Related
Programming
Feature Reference
Instructions
Step 1 l
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Step 2 l
Use this option to enable/disable incoming off-hook ring for a  Keep
in mind that this option interacts with EF- Incoming Voice Over Off-Hook
Signals. The chart below shows 
this interaction for the destination extension.
 CallerDest. EFResult after dialing 1
 HandsetHandset
N NVoice Over to destination
 HandsetHandsfree NNo Off-Hook Signaling
 Handsfree Handset
NNo Off-Hook Signaling
and Monitor Handsfree N
NNo Off-Hook Signaling
HandsetHandset N  Y No Off-Hook Signaling
HandsetHandsfree N No Off-Hook Signaling
Handsfree Handset
NNo Off-Hook Signaling
Handsfree Handsfree N ‘YNo Off-Hook Signaling
HandsetHandset Y  N Voice Over to destination
HandsetHandsfree Y NOff-hook ringing
HandsfreeHandset Y N No Off-Hook Signaling
Handsfree Handsfree Y NOff-hook ring if dest. has HF 
otherwise no Off-Hook Signals
Handset Handset Y YOff-hook ringing
Handset Handsfree Y YOff-hook ringing
Handsfree Handset Y YOff-hook ringing
Handsfree Handsfree Y YOff-hook ringing
Conditions
None
Default Value
Off-hook ringing not allowed (N).
Off-Hook Signaling
E- Extensions, EF- Incoming Voice Over Off-Hook Signals 
 Enable or
disable incoming Voice Over signaling for each extension. If enabled, this
option overrides 
 Off Hook Ringing.
Off-Hook Signaling
To enter data on the PRF:
Enter Y for each extension on Table 3 that should have off-hook ringing.
Enter N if the extension should not have off-hook ringing.
To enter data at the programming terminal:
After entering data for the previous  option, you see: OFF-HOOK RINGING
Enter data for this option from Table 3 and press RETURN.You advance to the next  option.
2-102  CONFIGURATIONIssue 1-O