TiE Onyx 2, 3, 4, 5 Service And Programming Manual
Have a look at the manual TiE Onyx 2, 3, 4, 5 Service And Programming Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 13 TiE manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 16
INTRODUCTION
Programmable
Feature Keys
\
Volume Controls
, Last Number
Unassigned
(No Function)
Intercom
Conference
Message Waiting,
Automatic Answer
(ONYX IV Attendant)
Figure 1-2 ATTENDANT TELEPHONE (P/N
FEATURES Issue 1-O](http://img.usermanuals.tech/thumb/5737/85636/w64_tie-onyx_2-3-4-5-service-and-programming-manual_d-15.png "Page 16
INTRODUCTION
Programmable
Feature Keys
\
Volume Controls
, Last Number
Unassigned
(No Function)
Intercom
Conference
Message Waiting,
Automatic Answer
(ONYX IV Attendant)
Figure 1-2 ATTENDANT TELEPHONE (P/N
FEATURES Issue 1-O")
INTRODUCTION Key call timers (for Programmable Keys TimeDateFeature statusOutside LineLoop Key for (line) Keys Release BarTransfer Bar Voice Transfer Note:For additional information on the Attendant Console’s keys, refer to the Attendant Console (ONYX IV) feature. Issue 1-O Figure ATTENDANT CONSOLE (ONYX IV Only) FEATURES
INTRODUCTION Message Waiting LED Transfer Volume Down Figure l-5 ELECTRONIC SINGLE LINE (ESL) TELEPHONE FEATURES
INTRODUCTION Flashes when telephone rings To Extension Modular Jack telephone off-hook 2500 Set Figure 1-6 ANALOG STATION INTERFACE Issue 1-OFEATURES
INTRODUCTION Table l-l FLASH RATES (Page of 2) DSS CONSOLE (Seconds) 013 SLOW FLASH MEDIUM FLASH HOLD FLASH EXCLUSIVE HOLD (DSS Console Only) DND FLASH (DSS Console Only) FAST FLASH ON NON-MODULAR (Seconds) SLOW FLASH I-HOLD HOLD FLASH 1
INTRODUCTION Table FLASH RATES (Page 2 of 2) ATTENDANT SLOW FLASH HOLD FLASH EXCLUSIVE HOLD I-HOLD FAST FLASH(Seconds) 3 ATTENDANT CONSOLE (ONYX IV) (Seconds) 0123 SLOW FLASH I-HOLD (HOLD KEY) (LINE KEY) HOLD RECALL KEY) Issue 1-OFEATURES 1-9
INTRODUCTION
Table 1-Z RING
(Seconds)
ICM
CALLBACK
Note:Each group of four extensions rings with different tones. This is called
Distinctive Ringing.For example, extension 300 rings differently than
extension 301. Extension 301 rings differently than extension 302.
Every fourth extension, the Distinctive Ringing pattern repeats. For example,
extension 300 rings the same as extension 304. Extension 301 rings the same
as extension 305, and so on.
Table 1-3 SYSTEM TONES
BEEPS
(Seconds)
123
BUSY TONE
FAST BUSY
RING BUSY
DIAL TONE
INTRODUCTION Table SYSTEM NUMBER PLAN (Page 1 of 3) Note:All the functions below are from Intercom dial tone (except where noted). CodeFunction Account Codes dig.Account Code number Call DistributionACD agent puts self back in service ACD agent removes self service or 6Erase messages (dial 9) or abort procedure (dial 6) #+DSS Con.+4ACD supervisor puts agent back in service #+DSS Con.+7ACD supervisor removes agent from service Call Forwarding #Cancel Call Forwarding calls to main attendant 1Call Forwarding option 1 (ring no answer)Call Forwarding option 2 (ring no answer and busy)Call Forwarding option 3 (all calls) Call Parking Park OrbitsAt transfer call to Park Orbits 60-69 Call TimerCall Timer Call WaitingCall Waiting (answering a waiting call from an ESL set) Callback 2When hearing busy/ring busy, dial 2 and hang up to leave CallbackCancel Callback left at own Cancel all Callbacks at own extension Central Calls (Trunk Numbers and Access Codes)348-363VS trunk numbers12x36 trunk numbers 396-42732x60 trunk numbers 1 trunk numbers801-816VS trunk access codes801-81212x36 trunk access codes 801-832 trunk access code-s 801-872 access codes 9Single digit access to group 1 (90)90-98Trunk group access (groups l-9) Conference Meet-Me ConferenceRetrieve Conference from Hold at Dialing Number PreviewWhile idle, dial * or to activate Dialing Number Preview Directed Call Pickup VS Directed Call Pickup codes Directed Call Pickup codes56x 120/72x 180 Directed Call Pickup codes 1-OFEATURES l-l 1
INTRODUCTION Table l-4SYSTEM NUMBER PLAN (Page 2 of 3) Note:All the functions below are from Intercom dial tone (except where noted). Code 3 37 Function Directory DialingWhile idle, dial 3 to activate Directory Dialing While idle, dial 32 to access the Company-Wide Directory While idle, dial 34 to access the Directory While idle, dial 37 to access the Personal Speed Dial directory #Forced Line Disconnect hearing busy, dial to disconnect trunk FlashFlash the trunk Group Call PickupGroup Call Pickup From idle, assign delayed ringing to pickup key From idle, assign lamp-only (no ringing) to pickup key From idle, assign immediate ringing to pickup key Group Ring 364-371VS Ring Groups428-435548-555 . Ring Groups 556-563 180 Ring Groups (when programming Ring Groups (for transfer and calling) + ext300-347300-395 300-479 VS retrieve trunk call from Hold 12x36 retrieve trunk call from Hold retrieve call from Hold retrieve trunk call from Hold IntercomIntercom call, forced ringing VS extension numbers extension numbers 120/72x180 extension numbersYour attendant Attendants 1-4 While idle, incoming Voice Announce off While idle, incoming Voice Announce on 4Intrusion When hearing busy/ring busy, dial 4 to intrude Last Number RedialLast Number Redial From idle, redial last number dialed Message Waiting While hearing busy tone at set, dial 6 to send messageRetrieve Message WaitingCancel all Messages Waiting left at own extension Night Answer Pick up night mode call ringing External Paging Pick up night mode call ringing operator (ONYX IV only) or 6 Operator Assistance Record OPA message 02-07 Listen to previously recorded message 02-07 Erase messages (dial 9) or abort procedure (dial 6) FEATURES Issue 1-O
INTRODUCTION Table NUXIBER PLAN (Page 3 of 3) Note:All the functions below are from Intercom dial tone (except where Code Function, 2’ 7’ DIAL SAVE 6 20-29 70-7999 68 Issue 1-O PagingAll Call Paging Page Zone Page Zone 2 Page Zone 3 Page Zone 4 Page Zone 5 Page Zone 6 Page Zone 7 Removing Lines and Extensions from Service Remove extension from service SaveSteps for saving the last number dialed or dialing a saved number Selectable Display MessagesVS select messages 600-6 15 Select messages 600-663 Silent MonitorActivate Silent Monitor for extension dialed When busy/ring busy, dial 6 to activate Silent Monitor Speed DialPersonal Speed Dial bins (second 10 bins) Personal Speed Dial bins (first 10 bins) System Speed Dial bins Program Personal Speed Dial (second 10 bins) Program Personal Speed Dial (first 10 bins not available on 56x120 and 72x180 systems)) Program System Speed dial bins From idle, program One-Touch Speed Dial key From idle, dial Speed Dial number stored under key SplitRetrieve second call Time and DateSet Time Set DateWhile idle. dial 6 to hear the extension numberWhile idle, dial 8 to hear the time Walking Class of ServiceDigits dialed before Walking Class of Service code MiscellaneousFrom attendant, set baud rate of COM ports (see page 2-2) After attendant dials dial 1 to program modem baud rate or 2 to set local baud rate (see page 2-2) After attendant dials or sets baud rate (see page 2-2) FEATURES 3
ACCOUNT CODE Description rogramming FEATURES Account Codes are user-dialed codes associated with trunk calls. An extension user may enter an Account Code while placing a call or any time while on a call. The system administrator uses Account Codes to restrict and classify trunk calls. The Account Codes print along with the other call data on the SMDR record after the call completes. Account Codes can be up to 10 digits long, using the digits O-9. There are two modes of Account Code Operation: Mandatory Verifiable With Mandatory Account Codes, a user must enter an Account Code when placing a trunk call. If the user fails to enter the code, the system cuts off the call. With Verifiable Account Codes, a user must enter an Account Code from the Verifiable Account Code list when placing a trunk call. If the user fails to enter the code enters a code not on the list), the system cuts off the call. The system administrator can enter up to 601 Verifiable Account Codes into system memory. A Verifiable Account Code must be at least two digits long. In VS, you must have an AUX Module to have Verifiable Account Also, the VS Account Code list holds 400 codes. (The larger systems have 601 codes). Conditions a. Users can enter Account Codes for incoming calls. However, the system cannot make these codes Mandatory or Verifiable. b. The system never requires a user to enter an Account Code for a 911 call. Default Configuration Mandatory and Verifiable Account Codes disabled. Users can optionally enter unverified Account Codes. Required Programming QI- Verifiable Account Code List Enter up to 601 codes into the Verifiable Account Code List. The codes must be at least two digits long. QL- Codes, Mandatory Account Codes Enable/disable Mandatory Account Codes. QL- Codes, Verifiable Account Codes Enable/disable Verifiable Account Codes. QL- Codes, Account Codes for Toil Calls Only Enable/disable Mandatory Account Codes for all outside calls or just for toll calls. QL- Codes, Minimum COS for Mandatory Account Codes Set the minimum COS number that requires Mandatory Account Codes. For example, if you enter 00, 00-27 must enter Account Codes. Other Programming E- Extensions, Class of Service Assign a of Service to each extension. See QL-LCR/ARS/Account Codes, Minimum COS for Mandatory Account Codes. Suppress When Speed Dialing For ONYX IV, enter Y(es) to allow users to enter Account Codes without interrupting their call (see Feature Operation below). Issue 1-O