TiE Onyx 2, 3, 4, 5 Service And Programming Manual
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GROUP CALL PICKUP Description Programming Related Features Group Call Pickup lets an extension user answer a call ringing an extension in their assigned pickup group. This permits co-workers in the same pickup group to easily answer each other’s ringing calls. System allows a maximum of 23 pickup groups, with an unlimited number of extensions in each group., However, an extension can be a member of only one pickup group. To answer a pickup group call, the user just dials a pickup code. Optionally, a user can press a special programmable pickup key. The user can also assign ringing options for their pickup keys: Immediate ringing for calls to pickup group members Delayed ringing for calls to pickup group members No ringing for calls to pickup group members A trunk can also be a member of a pickup group. A call ringing the trunk activates Group Call Pickup coverage for the programmed group. Conditions An extension with a programmable pickup key does not have to be a member of a pickup group. Default Configuration No pickup groups assigned. Required Programming E- Extensions/Trunks, EC- Group Call Pickup Group For extensions and trunks, assign the Group Call Pickup number (01-23). Other Programming E- Extensions, ED- Trunk Control, Access Control An extension can only pick up trunks to which it has access. KS- Programming Keys for Assign a pickup group to a programmable key (G + group number). An extension can have more than one pickup key.Also, program ringing option for pickup group calls (no ring, immediate ring or delayed ring). QT- System Timers, Delayed Ring Interval Set the Delayed Ring Interval for Group Call Pickup calls with delayed ringing. Attendant PositionsAttendants cannot change ringing for their Pickup Group calls (see FeatureOperation). Directed Call Pickup An extension user can implement Directed Call Pickup to answer a call ringing another extension. The user must know the ringing phone’s extension number.. Group Ring Group Call Pickup cannot pick up a Ring Group call. Silent Monitor An extension can only monitor other extensions in their Pickup Group. An extension not assigned to a group (00) can monitor any system extension. Speed DialAn extension user can have Group Call Pickup codes stored with a One-TouchSpeed Dial key. Issue 1-OFEATURES l-107
GROUP CALL PICKUP Feature Operation Step I l Step 2 Step 3 Step l Step 1 Step 2 Step 1 l Step 2 l Step 3 Step l Step 5 To answer a call you hear ringing another extension in your pickup group (if you don’t have a pickup key): Lift handset. Press INTERCOMLook On Listen for:Dial tone If you have an ESL set. skip this step. Press Listen for:Dial tone stops Dial 1.Look for:INTERCOM Fast Flash (if an Intercom call) Line key On (red/green) if an outside call Listen for:Conversation with caller To answer a call you hear ringing your pickup key only):Look for:Pickup key Slow Flash Lift handset. Press key.INTERCOM Fast Flash (if an Intercom call) Line key On (red/green) if an outside call Listen for:Conversation with caller To assign ringing for your pickup group calls (if you have a pickup key):This procedure is not available in VS. Use the User-Programmable Features instead. Do not lift handset. Press Look for: HF On pickup key. Dial ringing code. 3 for delayed ringing Dial for no ringing (lamp only) Dial 7 for immediate ringing Listen for:Dial tone Press HF to hang up. User-Programmable Feature... In VS, you can assign ringing to your pickup group keys. Ring Assignment PGM# t RA t Line key t Y(es) or N(o) t SAVE Delayed Ring Assignment + DRA t Line key + or N(o) t SAVE l-1 FEATURES Issue 1-O
GROUP LISTEN Programming Related Features Feature Operation Step Step 2 Step 1 Step 2 Group Listen. a user can talk on the handset and have the caller’s voice broadcast the telephone speaker. Group Listen lets others in the user’s work area listen to the conversation. Conditions None Default Group Listen allowed at all Required E- Extensions, EF- Headset Disable headset mode for all extensions that should have Group Listen. Other Programming None Attendant Positions Attendants cannot use Group Listen. Headset An extension Headset Compatibility cannot use Group Listen. To initiate Group Listen: Place or answer call using handset. Look for:INTERCOM Fast Flash (if an Intercom Line On (red/green) if an outside call Listen for:Conversation with caller Press HF, but do not hang up.Look for:HF Slow FlashYour caller’s voice through your handset and your telephone speaker. To cancel Group Listen (without hanging up on your call): Do not hang up. Press HF.Look for:HF goes out Listen for:Your caller’s voice in your handset only Issue 1-OFEATURES l-109
GROUP RING (RING GROUPS) -- Description Group Ring permits the system administrator to arrange extensions into groups for answering calls. When a call comes into the Ring Group, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call by just lifting the handset. The ringing call can be: A Direct Line to the Ring Group An outside call transferred to the Ring Group An Intercom call to the Ring Group During programming, the system administrator assigns extensions to Ring Groups. The system automatically assigns each group a DIL number (for programming purposes) and an number. GroupDILIntercom SystemNumber NumberNumber Conditions None Default Configuration No Ring Groups programmed. Programming Required Programming E- Extensions, EE- Ring Group Assign a Ring Group number (01-08) for each extension. Do not assign more than 30 extensions in a CEU to the same Ring Group. If the ring group must have more than 30 members, use extensions in an expansion cabinet (if available). Other Programming None Related Features Attendant PositionsAttendants cannot be in Ring Groups. Automatic Call Distribution/Extension HuntingRing Group calls do not activate ACD or hunting. Automatic HandsfreeAn extension user cannot use Automatic Handsfree to answer a Ring Group call. Call Coverage KeysA Station Call Coverage key can pick up a Ring Group call. Call ForwardingCall Forwarding does not reroute Ring Group calls. Call WaitingAn Intercom caller or trunk cannot send Call Waiting tones to a Ring Group. call just waits for an extension in the group to become free. Direct Inward Line can terminate at a Ring Group during the day. A call ringing the DIL causes all phones in the group to ring. The trunk rings the programmed EI destination at night. l-l FEATURES Issue 1-O
GROUP RING (RING GROUPS) Related Features Directed Call Pickup An extension user can use Directed Call Pickup to pick up a call extension’s ring group. However. the extension must have access to the trunk (inED). External Alerting Devices A Ring Group can be an external relay Pageowner. Calls to the Ring Group activate the associated Group Call Pickup Group Call Pickup cannot pick up a call ringing a Ring Group. Speed Dial An extension can have a Ring Group number in a One-Touch Speed Dial key. Transfer A call transferred to a Ring Group will not recall the transferring extension. The call continues to ring the group until answered or until the calling party hangs up. Feature Operation Step 1 Step 2 Step 3 Step Step 1 Step Step 3 Step To place a call to a Ring Group: Lift handset. Press INTERCOM.. Look for:INTERCOM On Listen for: Dial tone If you have an ESL set. skip this step. Dial Ring Group number.Listen for: Ringing To answer a call ringing your Ring Group:Listen for:Trunk or ICM ring Lift handset. Look for:INTERCOM Fast Flash (if an Intercom call) Line key On (red/green) if an outside callListen for:Conversation with caller If you have a loop key for the call, the key lights only after you answer the call. To answer a call ringing someone else’s Ring Group: Lift handset. Press INTERCOM. Look for: INTERCOM On Listen for: Dial tone If you have an ESL set, skip this step. Press Listen for: Dial tone stops Dial the Ring Group number.Look for:INTERCOM Fast Flash (if an Intercom call)Line key On (red/green) if an outside call Listen for: Conversation with caller Issue 1-O FEATURES l-111
HANDSFREE (SPEAKERPHONE) AND MONITOR Description Programming Related Features With Handsfree (Speakerphone). users may process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example. a terminal operator could continue to enter data with both hands while talking on the phone. The svstem allows 12 simultaneous Handsfree conversations per cabinet. In Handsfree requires a with Handsfree (Speakerphone) capability. Monitor, like Handsfree, also allows on-hook monitoring of calls. However, with Monitor the user must lift the handset to speak. Monitor occurs on that do not have Handsfree capability. The system allows any number of extension to Monitor calls simultaneously. Conditions None Default Configuration All with Handsfree have Handsfree. All without Handsfree capability have Monitor. Required Programming E- Extensions, EF- Headset Mode Disable Headset Compatibility for each extension that should have Handsfree or Monitor. Other Programming None Attendant Positions Attendants do not have Handsfree. Automatic Handsfree Automatic Handsfree allows a user to place or answer a call Handsfree by just pressing a key -- without pressing HF first. Users with Monitor must lift the handset to speak. Headset Compatibility A with Headset Compatibility does not have Handsfree or Monitor. Intercom Depending on system programming, any user can answer an Intercom voice announcement Handsfree. This function does not reauire Handsfree capability. However, an extension must have a speakerphone to a voice-announced--- Intercom call Handsfree. Microphone Mute An extension user can turn off the phone’s microphone at any time. Off-Hook Signaling While on a Handsfree call, an extension user may hear an off-hook signal (singlebeep. repeated).
(SPEAKERPHONE) AND MONITOR Feature Operation Step 1 Step 2 Step 1 Step Step 1 l Step 2 Step 1 Where the instructions in this manual tell you to lift handset. you can press HF instead. To find out if your phone has Handsfree: Do not lift handset. Press HF. Look for:HF OnIf DND lights. phone doesn’t have Handsfree or all system Handsfree circuits are busy. The HF doesn’t light for incoming voice-announced Intercom calls. If doesn’t light. your phone has Handsfree. The HF key also lights for incoming voice-announced Intercom calls. To talk Handsfree: Speak toward phone. To hang up a Handsfree call: Look for: HF On Press HF. Look for:HF Off To change a handset call into a Handsfree call: Press HF. Look for: HF On Hang up, To change a Handsfree call into a handset call: Look for: HF On Lift handset.Look for:HF Off Issue 1-OFEATURES l-113
HEADSET COMPATIBILITY Description CAUTION: Programming l Related Features Feature Operation Step 1 Step l Step 3 A user can utilize a customer-provided headset in place of the handset. Like using Handsfree. using the headset frees up the user’s hands for other work. However. headset operation also provides privacy not available from Handsfree. While in the headset mode. the user can hear the following system signals muted in the headset: Ringing Paging Background Music (BGM) The recommended headset is the Plantronic Supra Star Mate (Model 1). Use of a headset on an extension that is not properly programmed may be harmful to the user, Ringing signals produced by the headset may be painfully loud. Conditions An attendant with a headset should also have a DSS Console (see Feature Operation). Default Configuration Headset operation disabled. Required Programming Extensions. EF- Headset Mode Enable Headset Compatibility for each that has a headset. Other Programming None Attendant Console (ONYX IV)An Attendant Console can also use a headset. Group ListenHeadset mode disables Group Listen. Handsfree (Speakerphone) and MonitorEnabling the headset at an extension always disables Handsfree. IntercomHeadset mode disables incoming Intercom voice announcements. Microphone MuteHeadset mode disables Microphone Mute. Prime Line SelectionPrime Line Selection does not apply to an attendant in the headset mode. Ringing Line PreferenceAn attendant with a headset should not also have Ringing Line Preference. To install the headset: Make sure your phone is idle and programmed for headset operation. Unplug the handset.Leave the handset in the handset cradle. Plug in the headset. l-114 FEATURES Issue 1-O
HEADSET COMPATIBILITY Feature Operation Step Step 1 Step Step 1 l Step To operate the headset for attendants): Press HF whenever see the instruction. “Lift handset.”Look for:HF Flash OR Press HF whenever vou see the instruction. “Hang up.”Look for: Off The HF functions as a Release key. To answer a call using the headset (attendants only): Press RLS on DSS Console. you have Ringing Line Preference. this answers the call. Press the flashing line or Intercom loop key.Look for:Key OnListen for: with caller To place a call using the headset (attendants only): Press RLS on DSS Console. Press the flashing line or Intercom loop key. If you have Ringing Line Preference. press the line or Intercom loop key before pressing RLS. Look for: Key On Listen for: Dial tone User-Programmable Feature... In VS, you can allow or deny Headset operation for your HS + or N(o) + SAVE Issue 1-OFEATURES 1-115
HOLD Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold. not conversation in the extension user’s work area. While the call waits on Hold, the extension user process other calls or use a system feature. There are three types of Hold: Hold (also called System Hold) Exclusive Hold Automatic Hold Regular Hold With regular Hold. an outside call a user places on Hold flashes the line key (if programmed) at all other Any user with the flashing line key can pick up the call. An extension user can also place an Intercom call on Hold. However, Intercom calls on Hold do not indicate at any other extensions. Exclusive Hold When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other that have a key for the trunk. For Exclusive Hold always occurs for outside calls unless the has a line key, loop key or DSS Console line key. Note that ESL sets can only place outside calls on Exclusive Hold. Automatic Hold Automatic Hold occurs when a user initiates another feature while already a call. The system places a call on Hold automatically when the user presses: INTERCOM CONF A line, Call Hotline or Page key Calls left on Hold recall the extension which placed them on Hold after the Hold Recall interval. If still unretrieved, abandoned outside calls ring all extensions that normally receive ringing for the trunk. The code to retrieve a Personal Park is the same as Directed Call Pickup and remote Hold Retrieve. When a user dials the code, the system picks up calls at the dialed extension in the following order: 1. Ringing Intercom calls (see Directed Call Pickup) 2. Personal Park calls (see Call Park) 3. Ringing outside calls and (see Directed Call Pickup) 4. Calls on Hold (see Hold) Default Configuration Hold allowed at all extensions. The Hold Recall interval is 30 seconds. l-1 FEATURES Issue 1-O