TiE Onyx 2, 3, 4, 5 Service And Programming Manual
Have a look at the manual TiE Onyx 2, 3, 4, 5 Service And Programming Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 13 TiE manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
VOICE VOICE Feature Operation Step Step Step 3 Step l Step I Step Step Step Step l Step Step Step l Step l To Transfer a call to the System only): Look for: On green) Press INTERCOM.Look for: -- HOLD Hold Flash (red). Fast Flash (green) (Son-modular) -- HOLD Exclusive Hold Listen for: Dial toneIf an ESL HLD instead. Press MSG.Listen for:Dial tone stops Dial extension number.To send the call to the Automated Attendant. dial the master number instead. OR Press Hotline OR Press DSS or DSS Console key.Listen for:Dial tone up. To record vour conversation (if your kevset has a Record key): for: Line On if an outside call INTERCOM On if an Intercom call Press Record After a seconds: Look for:CONF On (red/green) (Modular) -- Record key On (red). Fast Flash (green) (Non-modular) -- Record key Fast Flash Listen for: beeps and an announcement when the Voice Messaging System starts recording your call A single periodically repeats to indicate that the Voice Messaging System is still recording To see how Voice System messages you have in your voice mailbox: Look for:MSG Fast (green) Listen for: Periodic voice message Do not lift handset. Press MSG.Look for:Display the number of messages left in your mailbox To activate Personal Answering Emulation (ONYX IV): Press INTERCOM. Look for:INTERCOM OnListen for: Dial tone Dial Listen for:Dial tone stops Press or dial Voice Messaging master extension number. Dial and press HF to up.Look for:INTERCOM Off MSG Slow Flash To cancel Personal Answering Emulaticni (ONYX IV): Press INTERCOM. Look for: On Listen for: Dial tone Dial and press HF to hang up.Look for: and MSG go out. Issue 1-OFEATURES l-243
VOICE PROMPTING MESSAGES Description The system plays Voice Prompting to inform a user of the status of their call. Voice Prompting Messages help a user as the call progresses. In addition, Voice Prompting Messages remind users when they have activated certain features (such as Call Forwarding). The chart below shows the Voice Prompting Messages. Voice Prompting Messages are not available in VS. Voice Prompting This message... Occurs when user... All lines are busy. For automatic Callback. please press the Callback key. Audio file is full. Please do not disturb. Please hold on. lines are busy. Your call will be answered when a line becomes free. Please hold on. Your call is being rerouted. Please start recording Recording finished. The lowest cost line is busy. Please wait for the Places a call using ARS or LCR when all next one.trunks in the preferred service are busy. The number you have dialed is not in Calls a valid, but inoperative extension. The time is... I This is station... You have a message. Your call cannot go through. Please call the operator. Your calls have been forwarded. i Vacant number. Tries to place a call when all trunks in the rotary are busy. Tries to record a Personal Greeting and no OPA or memory is available. User calls an extension in DND. Calls a busy UCD or ACD group. Calls an extension that is Call Forwarded premise. Starts to record a Personal Greeting, OPA announcement, etc. Exceeds time allotted for recording a Personal Greeting, OPA announcement, etc. Also occurs if user pauses too long while recording. Dials 8 on an idle extension. Dials 6 on an idle extension. Has a Message Waiting (voice or Voice Messaging System). Tries to place a Toll Restricted call. Has forwarded calls. Message periodically reminds user that calls are forwarded. Calls an invalid (not installed) extension. l-244 FEATURES Issue 1-O
PROMPTING MESSAGES Description Programming Related Features Feature OperationVoice Prompting requires the installation of a or PCB. The or OPA PCB installs in a trunk slot. replacing four trunk circuits. Default Voice Prompting Messages occur as indicated in the chart above when the VAU or PCB is installed. Do not install the VAU or PCB in the first trunk slot. None er Programming QJ- Intercom Control, Alerts (Call Forwarding) Enable/disable the Voice Prompting Message.“Your calls have been forwarded.” QJ- Intercom Call Control, Alerts (Message) Enable/disable the Voice “You have a message.” Personal Greeting (except in VS) An user can record a personalized voice message for their callers. Voice Mail Compatibility Voice Messaging and Automated Attendant give callers additional Voice PromptingMessages. None Issue 1-OFEATURESl-245
VOLUME CONTROLS Description . Each and ESL telephone has three separate volume adjustments: Background Music. handset and Handsfree. The Background Music adjustment also sets the volume of incoming ringing and paged announcements. With Volume Controls. each kevset or ESL user individually set volumes to their most level. When the user sets the volume for Background Music and Intercom calls (handset or Handsfree), the level remains until the user changes it. When the user sets the level for outside calls (handset or Handsfree), the level remains only for that call. The system reestablishes a mid-range (nominal) level for the next outside call. Pressing the VOL UP or VOL DN key changes the volume by 3 This doubles or halves the volume level. For example, to reduce the volume by 9 the user presses VOL DN three times. To increase the volume by 9 the user presses VOL UP three times. The following table shows, for each type of call: The nominal (default) volume level The minimum and maximum levels (in The number of presses required for each minimum or maximum Type of Low (steps)NominalHigh (steps) Ring, page and BGM -21 (-5)-6 Intercom-15 (-3)-6 Line -9 (-3) Conditions None Default Configuration See above. Programming Related Features Required Programming None Other Programming QE- Line Gain Table Set the gain for each trunk. Analog Station Interface/Off-Premise Extension Single line sets connected to or OPX ports do not have volume controls. Thesystem sets their Intercom volumes at a nominal level. Headset CompatibilityThe user can also adjust the volume of the signals in a customer-provided headset. 1-246 FEATURESIssue 1-O
VOLUMECONTROLS Feature Operation To adjust the volume of Background Music, incoming ringing and paged announcements: Step 1 lPress VOL UP A or VOL DN while feature is active. To adjust the handset volume: Step Press VOL UP A or VOL DN while on a handset call.When you hang up, the volume level for outside calls reverts to a mid-range value. The volume level for Intercom calls, however, stays at the set value until you change it. To adjust the Handsfree (speaker) volume: Step 1 Press VOL UP A or VOL DN while on a Handsfree call.When you hang up, the volume level for outside calls reverts to a mid-range value. The volume level for Intercom calls, however, stays at a set value until you change it. The volume level setting for the previous Handsfree Intercom call determines the volume of your incoming voice announcements. Issue FEATURESl-247
WALKING CLASS OF Description Programming Related Features Walking Class of lets an estension user override Class of. Service dialing restrictions. This helps a user that must place an important call while at a phone.Walking Class of Service lets the user: Go to a phone Implement Walking Class of Place an outside call that the extension normally restricts Walking Class of Service overrides the following CP- Program COS restrictions (refer to the Class of Service feature): Allow Only Intercom Calls at Night Allow Only Local Calls at Night (BY Allow Only Local Calls (Day or Night)(BY Extension Toll Restriction Level (BY Walking Class of Service does not override the following E- Extensions programming: Line Access Options, Allow Line Code Dial-Up Line Access Options. Access to Groups (not on key systems) ED- Trunk Control, Access Control ED- Trunk Control. Call-Out Control Conditions None Default Configuration Walking Class of Service disabled (no code programmed). Required Programming QG- DISA Code Program the Walking Class of Service code. This is also the DISA code. Other Programming None Last Number If an extension user implements Walking Class of Service place a call. Last Number Redial and Save can redial it. When implemented at an extension, Walking Class of Service assigns that extension level , l-248 FEATURESIssue 1-O
CLASS OF SERVICE Feature Operation Step Step Step step Step To use Class of ice to place an outside call: Lift handset. Press Look for: On Listen for: Tone If an ESL wt. this Press Listen for:Dial Dial Walking Class of code. Look for: Listen for: dial Dial code for outside call. ma! be dial: trunk extension Trunk Access) trunk code I Trunk group access or (See Line Rotaries) Issue FEATURES l-249
OF CONTENTS Section Configuration Table of Contents Introduction. . Before Reading this Section . . How to Use This Section . . . a Terminal . . . . . . The Main Menu . . . . . 2-4 Entering an Access Code . . . . . . . . . 2-4 The Sub-Menus, . . . . . . . Entering Data. the Basics . . . . . . . . Programming Class of Service . . . . . . . . . . . . . . . . Programming a Installed System . . . . . . , . . . . . 2-6 A- TOLL RESTRICTION............................ 2-7 AI- INITIALIZE TOLL RESTRICTION.................. LIST TOLL RESTRICTION.......................2-9 TOLL ............ 0 ALLOW ACTIVE DIAL PAD. ........................ ALLOW SPECIAL ACCESS (N 11) DIALING............... ALLOW OUTSIDE OPERATOR (0+) DIALING..............2-15 ALLOW INTERNATIONAL DIALING................... ALLOW EQUAL ACCESS........................... ALLOW DIALING. ..........................2-22 ALLOW NNX .............................2-24 ALLOW NPA DIALING.............................i-26 SIX DIGIT ANALYSIS............................. Toll Restriction Example.............................2-3 1 C- OF SERVICE............................2-35 CL- LIST .................................. CP- CLASS OF SERVICE.................. INHIBIT SYSTEM SPEED DIAL .................2-37 CALL FORWARDING ..................2-38 INHIBIT CAMP-ON .........................2-39 ALLOW EREAK-IN .................2-40 ALLOW OFF-PREMISE CALL FORWARDING ........ ALLOW ONLY INTERCOM CALLS AT NIGHT .......2-42 ABSORB DIGIT FOR DID AND TIE TRUNKS ...... INHIBIT OPA TRANSFERS TO EXTENSION ..........2-46 FOR CAS ..............2-48 ALLOW AUTOMATIC OP. INTERCEPT FOR DID (BYO:O).......2-49 AL LOW CALLBACK PRIORITY (BY ................. ALLOW PRIVACY ..........................2-51 ALLOW EXTENDED RINGING (BY ...................2-52 ALLOW ONLY LOCAL CALLS AT NIGHT ...........2-53 ALLOW ONLY LOCAL CALLS (DAY OR NIGHT) .....2-55 EXTENSION TOLL RESTRICTION LEVEL (BY ........ SINGLE RING OPX .........................2-59 INHIBIT FLASH FOR SINGLE LINE TELEPHONES ..... ACD SUPERVISOR .............. ........................2-61 ALLOW SILENT MONITOR .2-62 Issue 1-O SOFTWARE CONFIGURATION 2-i
TABLE OF CONTENTS Table of Contents INHIBIT ACCESS TO PAGE 2-63 INHIBIT ACCESS TO PAGE ZONE . 2-65 INHIBIT ACCESS TO PAGE 2-67 INHIBIT ACCESS TO ALL CALL PAGING 1) 2-69 DIRECT TRUNK ACCESS TRUNK CAMP-ON CALL PICKUP. ONYX IV . D- . . . . . . . . . . EXTENSIONS................................ EO- ALL DATA. .................................2-75 El- PORT NUMBER- CIRCUIT TYPE.......: : : : : : : : : : : : : : : : : : : : : : : : .. DATA PORT, ........................... ........ 2-84 CLASS OF SERVICE . . NEXT EXTENSION IN HUNT GROUP......... ..........2-87 HUNT TYPE. ...................2-89 ................. PAGE ZONE. .........2-99’ LINE ACCESS OPTIONS . 2-101 RINGING LINE PREFERENCE....................... OFF-HOOK RINGING .... KEY ACCESS TO .............................. 2-102 .2-103 ALLOW LINE CODE DIAL-UP............ ACCESS TO GROUPS 90-95................ .. ...... 2-105 2-107 ATTENDANT (OPERATOR) ASSIGNMENT............ RING DOWN (ONYX IV). ....................... EA- UCD GROUP MASTER EXTENSION NUMBER. . EB- PERSONAL SPEED DIAL BLOCK.........................2-110 EC- GROUP CALL PICKUP GROUP.....................2-l 15 PRIVACY GROUP....... ...................................................2-116 ED- TRUNK CONTROL 2-117 RING CONTROL. ..............................2-117 ACCESS CONTROL. ............................2-120 CALL-OUT CONTROL. .......................... EE- RING GROUP. ...............................2-128 EF- PAGING THROUGH TELEPHONE SPEAKER............2-129 INCOMING VOICE CALL THROUGH TELEPHONE SPEAKER. HEADSET MODE. ..............................2-132 INCOMING VOICE-OVER OFF-HOOK SIGNALS.......... EG- NUMBER OF PROGRAMMABLE KEYS................ EH- SUPPRESS DSS LAMPS........................ EK- DO NOT DISTURB ....................... VOICE MAIL (VX) PORT. ........................ EL- PRIME LINE KEY............................ CONFIGURE DATA MODULE.....................2-140 EP- PRIORITY (ONYX IV).........................2-140A EU- MASTER EXTENSION OF ACD GROUP (ONYX IV)..... ACD GROUP NUMBER (ONYX IV).................. SUPERVISOR’S EXTENSION (ONYX IV).............. NO. OF CALLS WAITING BEFORE ALERT (ONYX IV)..... CALL WAITING TIME BEFORE ALERT (ONYX IV)....... MANUAL CONTROL OF NIGHT MODE (ONYX IV)....... OVERFLOW EXTENSION (ONYX IV), , ,............. SOFTWARE CONFIGURATION Issue 1-O
TABLE OF CONTENTS
T- SET .................
CLEXR ERROR LOG.
........................
of Contents
R-ERROR LOG REPORT.
S-SPEED DIAL.
SL- LIST
SP- SYSTEM SPEED
DIAL
SR- ROTARY
DIAL TRUNKS). . . .
2-36
ESCHXSGE ..................2-365
CHANGE ..................
Z- RECORDS.
....................2-369
List of Illustrations
Figure Connecting the Programming Terminal
..............2-3
Issue 1-O
SOFTWARE CONFIGURATIONZ-vii