TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							OFF-PREMISE EXTENSION (OPX)
Feature Operation
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PERSONAL GREETING
To record a Personal Greeting:
       recorded. the new greeting replaces the one.
Lift handset.
Listen for:
Dial 
Listen for:
Dial 68.
Dial tone
Dial tone stops
Dial Personal Greeting option:The options 
 All Calls
 Intercom Calls
A voice message asks you to start recording.
Start recording when  hear the beep.
Your Personal Greeting cannot be longer than 16 seconds.
Hang up.
To cancel your Personal Greeting:
Lift handset.Listen for: Dial tone
Dial 
Listen for: Dial tone stops
Hang up.
 you want to use Personal Greeting again, you’ll have to record a new greeting.
SELECTABLE DISPLAY MESSAGES
To select a Display Message:
Lift handset.
Listen for:Dial tone
Dial Listen for:Dial tone stops
Dial 6.
Dial the number of the Selectable Display Message (00-63).
If you select a message from  you can add digits to the message.  total
message (including the digits you add) cannot exceed 16 digits.
Hang up.
To cancel a Selectable Display Message you enabled for your extension:
Lift handset.Listen for: Dial  tone
Dial 
Listen for:Dial tone stops
Hang up.
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Issue 1-O .
FEATURES 
l-159 
						

							OFF-PREMISE EXTENSION (OPS)
Feature Operation
(Cont’d)
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To use Silent  to listen to the conversation received  another
estension:
Lift handset.Listen for:Dial tone
 number of extension you  to monitor.Listen for: tone
Dial 6.
To cancel Silent 
Hang up.
SPEED DIAL
To store a Speed Dial Number:
Lift handset.Listen for:Dial tone
Dial Listen for: Dial tone stops
Dial the Speed Dial bin number.Personal Speed Dial bins are  and 20-29. System Speed Dial bins are normally  must have Direct Trunk Access capability to store System Speed Dialnumbers.
If you have a  120 or   system, you cannot use bins 50-59.
Dial the trunk code  01).From a  system. you can optionally enter a trunk group code (9. 90-98).
Dial the telephone number.
Hang up.
Look for:INTERCOM Off
To call a Personal Speed Dial number:
Lift handset.
Dial Personal Speed Dial bin number If Speed Dial number contains a pause.  may have to press *  continue dialing.
To call a System Speed Dial number:
Lift handset.Listen for: Dial tone
Dial System Speed Dial bin number (normally Listen for:Stored number dialing out
If Speed Dial number contains a pause. you may have to press  to continue dialing.
1-l 60 FEATURESIssue 1-O 
						

							 EXTENSION 
Feature Operation
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SPLIT
To Split between 
 active  and a call on Hold:
Hookflash to put current call on Hold.
Listen for:Dial 
Dial  2 to   call.Listen for:Conversation with  caller
Hookflash.Listen for:Dial tone
Press 
Listen for:Dial tone stops
Dial 7.
YOU answer the call on Hold. Your previous call now goes on Hold instead.
Repeat steps 3 
  to continue alternating between the calls.
TANDEM CALLS
To set up a Tandem 
Place or answer first call.Listen for:Conversation with caller
Hookflash.Listen for:Dial tone
Place or answer second call.Listen for:Conversation with caller
Hookflash and dial  Listen for:Conversation with both parties
Hang up.
To Transfer your 
Do not hang up.
Hookflash.Listen for:Dial tone
Dial extension number.Listen for:Ringing
Wait for called party to answer, then announce call.To transfer the call unannounced. skip this step.
If the extension vou called doesn’t pick up the call, it recalls to 
   in don’t pick it up,  rings all extensions that normally ring for the trunk.
Hang up.Your Transfer goes through.
To return to your outside  (if the called party doesn’t want your
Transfer):
Hookflash.
Dial * 7.
To receive a Transfer (if  get an Intercom  it):
Stay on the line.
The Transfer goes through when calling party hangs up.
Issue 1-OFEATURES 1-161 
						

							OFF-PREMISE EXTENSION 
Feature Operation
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To answer a transferred call ringing  phone:Listen for:Trunk 
Lift handset.Listen   ith caller
  OF 
To use  Class of  to place an outside call:
Lift handset.Listen for: Dial Tone
Press  twice.Listen for:Dial  
Dial Walking Class of Service code.Listen for:Second dial tone
Dial code for outside call.You   able IO dial:
A trunk  number (See Direct Trunk Access)
A trunk  code  WI Trunk group access   9 or  (See Line Rotaries)
 62 FEATURES Issue 1-O 
						

							OPERATOR ASSISTANCE (OPA)
Description
Operator Assistance (OPA) automatically answers calls on designated trunks
and provides dialing options to callers. With OPA, callers can dial extensions
and hunt groups directly, without human intervention. OPA saves system
users call processing time and provides immediate call answering to outside
callers. Operator Assistance provides:
 Caller Dialing Options
 Direct dialing to any extension, ring group or  hunt group
 Single-digit access to selected extensions, ring groups or  hunt
groups
 Simultaneous call answering
 Programmable OPA messages
 Automatic attendant overflow
Caller Dialing Options
When a call rings a trunk, OPA answers the call (if programmed) and plays a
prerecorded message to the caller. The message normally provides a
company greeting and describes the options the caller may dial. For example,
a caller may hear, “Hello. You have reached XYZ Corporation. Dial 4 for
Technical Service or 
 for Sales.” The outside caller listens to the message
(up to 16 seconds long) and dials accordingly. The caller may then 
3 plus any three-digit extension, ring group or  hunt group
number
A single digit for an extension, ring group or ACD\UCD hunt 
Allowed single-digit options are 1, 2, and 4-9
Simultaneous Call Answering
OPA can answer up to two calls simultaneously, using two separate OPA
ports. If all OPA ports are busy, the call queues for an idle port and the
outside caller hears ringing. If the internal extension dialed is busy, the
outside caller hears a special message describing additional dialing options.
Programmable OPA Messages
The system allows the attendant to record six Operator Assistance messages,
numbered 02-07. In programming, the system administrator can assign an
incoming call to any one of these messages. This allows OPA to answer an
incoming call and play the appropriate message to the caller.
Automatic Attendant Overflow
Operator Assistance also provides call overflow for attendants. With call
overflow, an unanswered call to an attendant routes to an OPA message after
a programmed interval. The caller can then use the announced options.
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Hardware Requirements
Operator Assistance requires the installation of an Operator Assistance
 PCB in the main CEU. The  PCB takes the place of
the Voice Announce Unit (VAU) PCB (if installed), and replaces four trunk
circuits. The 
 PCB supports all the functions of the Voice
Announce Unit (VAU) PCB. The 
 PCB provides on-board battery
backup for the recorded OPA messages.
If the caller does not dial a digit, the call rings all extensions with programmed ringing for the trunk. This is the 
option available  Dial Pulse  telephone callers.
Issue 1-OFEATURES1-163 
						

							OPERATOR ASSISTANCE 
Description
(Cont’d)
In addition. OPA requires  detection (i.e.. DTMF receivers) for
incoming calls. Under certain conditions. Operator Assistance may “contend”
for a receiver 
 other devices (such as  The svstem assigns receivers
. 
on a first come-first served basis. There are two  receivers on the
 PCB. There are two additional receivers on the Main Link Unit
(MLU) PCB, if installed. To. minimize contention. the system may require the
installation of both of these 
Programming
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Operator Assistance is not available in VS.
Conditions
a. Operator Assistance is compatible with calling devices that meet the
DTMF signaling requirements of EIA specification RS-464.
b. Operator Assistance requires loop start trunks with disconnect supervision
or ground start trunks.
Default Configuration
Operator Assistance not installed.
Required Programming
After programming OPA for the first time, you must clear (erase) the OPA
messages.  Refer  to, “To erase all OPA messages” in Feature Operation.
To have OPA answer the trunk...
 Trunks,  Direct Trunk Termination  To have OPA intercept
incoming calls on a trunk day and night, enter the number of the first port on
the 
 PCB. Intercept occurs after the first ring.
E- Trunks,  Night Call Route  To have OPA intercept incoming calls on
a trunk at night only, enter the first port on the 
 PCB. Intercept
occurs after the first ring.
To configure the OPA dialing and message options...
CP- Inhibit OPA Transfers to Extension 
  Allow/deny OPA
Transfers to extensions with this Class of Service.
 Extensions,  Class of Service  Assign Class of Service to extensions.
QE- Line Gain Table  Program the last two trunk ports of the 
PCB for -6  gain.
QH- OPA Configuration, OPA Group Routing  Assign the 
(destination) for each OPA access digit (1,  and 4-9). Callers reach the
termination when they dial the digit. The termination can be an extension,
ring group or an 
 master number. The recorded messages (see
Feature Operation below) should describe the terminations reached by these
single digits. Don’t assign an OPA access code to an extension with 
set (1).
QH- OPA Configuration, Line n Day and Night Message  For each trunk,
indicate the message (2-7) that the caller hears after the OPA answers the
trunk in the day and night modes.
To set Automatic Attendant Overflow...
QH- OPA Configuration, Overflow Message for Operator (l-4) 
 For each
operator, designate the OPA message (2-7) for overflow calls. To disable call
overflow to the OPA, enter 0.
l-164 FEATURESIssue  
						

							OPERATOR ASSISTANCE (OP.4)
Programming
Related Features
Feature Operation
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QT- System Timers. OP.4 Overflow Ring Control  Indicate the number of
rings (3-15) before operator 
 to the OPA occurs. This pertains 
to operator overflow calls.
 Extensions. ED- Trunk Control, Ring Control  For operator overflow,
designate the ringing options for each trunk. Also, designate ring for 
out calls.
E- Extensions, ED- Trunk Control, Access Control  For operator
overflow, assign access for the lines the attendant should be able to answer.
Also, designate access for timed-out calls.
KS- Programming  for  For operator overflow, program the
types of keys that will 
 the attendant.
QT-  Timers. Number of Rings Before Recall  An OPA call to an
 ring for this interval. After this interval expires, the call rings all
extensions with ring and access for the trunk.
Automatic Call DistributionAn ACD supervisor can also record the OPA messages.
Central Office Calls, AnsweringAn OPA call rings the destination extension on the line key that corresponds to the
trunk that the OPA answered. If the extension has no line key for the trunk, the call
rings the extension’s loop key.
Direct Inward Svstem AccessTo allow  DISA caller to record. erase or listen to OPA messages, enable the
following in the DISA trunk’s COS: Call Forwarding  ACD Supervisor 
Voice Mail CompatibilityA Voice Messaging system  for the DTMF receivers required by
Operator Assistance. Keep this 
 mind when installing both OPA and Voice
Messaging in the same system. To minimize contention, use   89749 for
Voice Messaging.
Voice Prompting Messages (except in VS)The Operator Assistance (OPA) PCB allows Voice Prompting Messages. The PCB supports all the functions of the Voice Announce Unit (VAU) 
To erase all OPA messages (if  are an attendant or ACD Supervisor):
This also erases the ACD All Agents Busy message and Personal Greetings.
Lift handset.
Press INTERCOM.Look for:INTERCOM On
Listen for: Dial tone
Press PGM#.Listen for:
Dial tone stops
Dial 68.
Press 
Dial 9.Listen for:Dial tone
If you change your mind. dial 6 to cancel this procedure.
Issue 1-OFEATURES l-165 
						

							OPERATOR ASSISTANCE 
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To record an OP.4 message   are an attendant or  Supervisor):
Lift handset.
Press Look for: On
Listen for:Dial 
Press Listen for:Dial lone 
Dial 68.
Dial OPA message number (02-07).Message  is the error  A caller dialing an incorrect code hears message Make sure you program this message.
Message 
 is the  overflow message. Refer to Automatic Call
Distribution. Message  is the “All lines are  message. Even though can record message  1. the system uses the  lines are busy...”message
instead.
Wait for voice instructions. then begin recording.You can record a message up to  seconds long. The system indicates if yourmessage is too long.
To listen to a  recorded OPA message (from your attendant or
ACD Supervisor extension):
Lift handset.
Press INTERCOM.Look for:INTERCOM OnListen for:Dial tone
Press Listen for: Dial tone stops
Dial 685.
Dial OPA message number (02-07).You can also listen  messages  and 
To call into the system using Operator Assistance:
Dial system telephone number.
After OPA answers your call, dial announced option:
 Dial single-digit option.
OR
 Dial 3 plus the extension number you wish to reach.The incoming call rings the destination extension on a line or loop key (at the Trunkring rate). If unanswered. an OPA call to an extension rings all extensions with and access for the trunk.
1-166 FEATURESIssue 1-O 
						

							PAGING
Description .
With Paging. extension users 
 broadcast announcements to other
 extensions and external Paging amplifiers. Page allows a user to
locate another employee or make an announcement without calling each
extension 
There are three types of Paging:
 Internal Page
 External Page
 Auto-Page  and  systems only)
Internal Page
Internal Page allows extension users to broadcast announcements into seven
internal Page Zones and All Call (all zone) Page. When a user makes a Page
announcement. the announcement broadcasts to all idle extensions in the zone
specified. When a user makes an All Call Page, the announcement broadcasts
to all 
 extensions. An All Call Page always overrides an internal
Zone Page. An extension can be a member of only one Internal Page zone.
The Page announcement cannot be longer than 90 seconds.
 can have programmable keys assigned to Page zones. When the zone
is available, the key is dark. When the zone is in use, the key is lit.
External Page
With External Page. a user can broadcast an announcement over paging
equipment connected to external Paging ports. Large systems have four
external ports; VS has two. The external ports correspond to All Call Page
and the first three (first in VS) internal Page zones. When a user pages one of
these internal zones. the system sends the announcement to the corresponding
external zone as well. All Call broadcasts over all external zones.
External Page requires external amplifiers and unused trunk circuits. In large
systems, you connect to trunk circuits on an installed PCB. In VS, External
Paging uses the fourth trunk circuit on the first CO Module in each CEU.
You connect to the PA terminals in each CEU. Refer to the system Hardware
Manual for External Paging installation details.
Auto-Page (56x120 and 72x180 only)
Auto-Page lets a user record an announcement that broadcasts over a specific
zone when an outside call rings the extension. For example, a user (e.g., Fred
Jones) can record an Auto-Page announcement that states, “Fred Jones, pick
up a call ringing your extension.”The user then specifies over which zone the
announcement should broadcast. Each time an outside call rings Fred’s
extension, the Auto-Page announcement broadcasts.
As with Internal Page, an Auto-Page announcement over All Call overrides an
Auto-Page announcement over an individual zone. If a call comes into an
extension and the designated Auto-Page zone is busy, the system waits for the
zone to become free. Once the zone is available, the Auto-Page
announcement goes through.
Auto-Page requires a VAU or  PCB. The VAU or  PCB
installs in a trunk slot, replacing four trunk circuits.
Issue 1-OFEATURES l-167 
						

							PAGING
Description
(Cont’d)
Programming
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Conditions
a. The External Paging equipment connected to the unused trunk port must be 
compatible  the   specifications:
Output Impedance ,600 Ohms
Maximum Input 
  (1.09 V AC)
b. A power failure cancels an 
 Auto-Page announcement.
Default 
All extensions broadcast and receive All Call Paging announcements. Also,
an extension user can Page into an): zone.
Required 
For Internal and  Call Paging
CP- Inhibit Access to Page Zone 3 
  Allow/inhibit Paging to zone 3
for extensions with this 
CP- Inhibit Access to Page Zone 2   Allow/inhibit Paging to zone 2
for extensions with this 
CP- Inhibit Access to Page Zone 1   Allow/inhibit Paging to zone
1 for extensions with this 
CP- Inhibit Access to All Call Paging   Allow/inhibit All Call
Paging for extensions with this 
E- Extensions,  Class of Service  Assign Class of Service to extensions.
E- Extensions, 
 Page Zone  Assign each extension to an internal Paging
zone (01-07, or 00 for All Call only). The extension broadcasts page
announcements only for the assigned zone.
E- Extensions, EF- Paging Through Telephone Speaker 
 For each
extension, allow or block Paging announcements through the telephone
speaker.
For External Paging
E- Trunks, 
  Type  Program the ports used for External Paging as
uninstalled (circuit type X).
QM- Music and Relay Control, Ext Page/Night Audible 
Line Number  In
large systems, assign the trunk number the system will use to broadcast All
Call Paging and Night Audible. In VS, enter Y to have All Call Page
broadcast over the main CEU PA terminals.
QM-‘Music and Relay Control, Page 
Zone n Line Number (except in 
 Assign a trunk port for External Paging zones 1-3. All Call Paging also
broadcasts over these ports.
QM-  and Relay Control, External Page (VS only)  Enter Y to have
External Paging zone 1 and All Call broadcast over the expansion CEU PA
terminals.
  and Relay Control, External Page Music Gain  Adjust the
gain for the music that plavs over the External Paging ports.
(Program the next two options for each of the four relays.)
 Music and Relay Control, Relay Control-Page On (except in VS)  If
enabled and Pageowner is main attendant (port 
  relay closes
each time a user makes an All Call Paging announcement. If disabled or
Pageowner is other than the attendant, relay never closes for Paging.
QM- Music and Relay Control. Relay Control-Pageowner 
 Assign the
Pageowner for ringer and page control.
This option does not apply to Auto-Page.
 68 FEATURES
Issue