TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							PRIVACY GROUPS
Feature Operation
Step 1 
Step  l
Step  l
Step  l
Issue 1-O .To 
join a conversation  a member of   Group:Look for:Line key On (red)
If the group member just  the call.  must wait  seconds  joining it.
Lift handset.
Press line kev.
Look   On (red green) On  red 
Listen for:Join  in progress
To prevent a member of your  Group from interrupting your call:This  members of   from joininp your call.
Establish call on line Look for:Line  On (red)  Fast Flash (green)
Listen for:   ith caller
Press line  for call  are on.Look  key On 
FEATURESl-179 
						

							 LINE
Description
A Private Line is a trunk  for a single or group of  for placing
and 
 calls. A user  a Private Line knows  important call;
are for them. Additionally. the user has their own trunk for placing calls that
is not available to others in the 
Programming
l
l
Related Features
There are three types of  Lines:
 Incoming  The  has a Private Line only for incoming calls.
The user cannot place a call on the Private Line.
Outgoing only  The  has a Private Line only for outgoing calls.
The Private Line does not ring for incoming calls.
lBoth ways  The  has a Private Line for both incoming and outgoing
calls.
Conditions
None
Default Configuration
No Private Lines assigned.
Required Programming
 Extensions, ES- Line  Options,  Access to Outbound Lines 
Enable outbound access to allow the  user to place calls on the Private
Line (if also allowed by ED programming).
E- Extensions, ED- Trunk Control, Ring Control  Enable/disable ringing
for the Private Line. Assign ringing only for those extensions that have the
Private Line.
 Extensions, ED- Trunk Control, Access Control  Assign access for
each Private Line. Assign access only for those extensions that have the
Private Line.
 Extensions, ED- Trunk Control, Call-Out Control  Enable call-out if
the extension user should be able to place calls on the Private Line. Enable
 only for those extensions that have the Private Line.
E- Trunks,  Circuit Type  Program correct circuit type for Private Lines.
KS- Programming Keys for   Assign the Private Line to a
programmable key. 
 the key only on those extensions that should have
the Private Line.
Other Programming
NP-‘Programming Names and   Assign names to incoming
Private Lines. The name displays after a display telephone user answers 
on the Private Line.
Attendant Console (ONYX  Station Selection, ConsoleThe Attendant and DSS Consoles can have keys assigned as Private Line keys.
Automatic Handsfree
If the system has Automatic Handsfree, an extension user can answer the Private
Line by pressing the line key.
Automatic Route Selection/Least Cost Routing/Toll RestrictionThe system applies the same ARS. LCR and Toll Restriction to Private Lines as it
applies to other trunks.
Call Forwarding
An extension user cannot forward a Private Line.  need to forward private
calls. consider using a Direct Inward Line with  access.
l-1 80  Issue 1-O 
						

							PRIVATE LINE
Related Features
(Cont’d)
Feature Operation
Step  
Step 2 l
Step  
Step 2 
Step 3 
Call ParkingAn extension must have access to a Private Line to be able to pick it up from a ParkOrbit.
Extension HuntingPrivate Lines do not initiate hunting unless transferred.
Group RingPrivate Lines can activate Group Ring. if programmed.
HoldA Private Line placed on Hold and forgotten recalls the extension that placed it on
Hold. If still not picked up. it also recalls those extensions that share it (if any).
Last Number  DialAn extension user can have these features dial out on a Private Line.
Line (Trunk) RotariesAvoid including Private Lines in trunk rotaries. This maximizes their availability to
those extensions that have the  Line.
Night AnswerNight  can redirect Private Lines at night (off hours).
Prime Line SelectionA  user can have Prime Line Selection simplify placing and answering calls ontheir Private Line.
Privacy GroupsTo ensure privacy on  Lines. avoid putting them in Privacy 
Toll RestrictionToll Restriction works normally on Private Lines.
TransferA kevset user can Transfer a Private Line to anv extension.  destination
extension does not need access to the Private Line. If unanswered, the Private Line
only recalls to the Transferring extension and the extensions that share it.
To answer a call on your Private Line:Look for:Private Line key Slow Flash (red)
Listen for: Trunk ring
Lift handset.
Press Private Line key.
Look for:Private Line kev On (red/green)
Listen for:Conversation  caller
To place a call on your Private Line:
Lift handset.
Press Private Line key.Look for:Private Line key On Listen for:Dial tone
Dial number.
Issue 1-OFEATURES l-181 
						

							PROGRAMMABLE KEYS
Description
Programming
Related Features
1-182 FEATURESEach 
 has programmable keys. Programmable keys simplify 
calls. answering calls and using certain features. The   has 
programmable keys. The IO-button  has four programmable keys.
The system administrator can customize the function of the programmable
keys from the programming terminal. The chart below shows the
programmable 
 functions and their corresponding features.
Feature
 Speed Dial . . . . Speed Dial
Feature . . . . . . . . 
 Feature Keys
Fixed Loop . , . . . . . Central Office Calls
Group Pickup . . . . . . . . 
 Call Pickup
Hotline . , . . . . . . . . . . Hotline
ICM Directory Dialing. . . .
On/Off Duty . . . . . . . . .Directory Dialing (ONYX IV)
 Call Distribution (ONYX IV)
Line . . . . . . . . . . . . . . . Central Office Calls
Orbit . , . . . . . . . . . . 
 Parking
Page . . . . . , . . . . . . . . . Paging
Record . . . . . . . , . , . . . Voice Mail Compatibility
Split. . . . . . . . . . . . . Split (ONYX IV)
Station Pickup . . . . . . . . . Call Coverage
Station Appearance . . . , . .Dual Line Appearance (ONYX 
Switched Loop . . . . . . . .  Office Calls
 Speed Dial . . .  Dial
 . .. . . . . . Call Timer
Voice 
   . . . . . .. . Reverse Voice Over (ONYX IV)
On 30-button 
 some programmable keys may have two additional
functions. Keys l-20 become Speed Dial keys when the user presses DIAL. 
Keys  become DSS keys when the user presses INTERCOM. Refer to
the Speed Dial apd Direct Station Selection, Extension features for the
specifics.
Conditions
If you replace a   with a lo-button  the system erases
the programming for keys l-20.
Default Configuration
The   has keys l-24 (l-16 in VS) assigned as line keys for
trunks l-24 (1-16 in VS).
The IO-button 
 has keys 21-24  as line keys for trunks 
Required Programming
KS- Programming  for  Assign a  programmable keys.
Other Programming
Refer to the individual features.
Attendant Console (ONYX IV)The Attendant Console has  programmable keys. See the Attendant feature for more on these keys.
Issue 1-O 
						

							PROGRAMMABLE KEYS
Feature Operation
Using Your Programmable 
When you press a key (l-24).
you activate the feature
assigned to the key.
When you press INTERCOM,
keys 1-15 change to
  .
ar
vou press
Speed Dial keys
 
Refer to the individual features for the specifics.
Issue 1-OFEATURESl-183 
						

							RELEASE KEY
Description 
The last button on the DSS Console is the RLS (Release) key. The 
user or attendant can  this  to disconnect a call. instead of hanging up
the handset. The Release 
 is a convenience if the user is in the handset
mode and wants to immediately place another call.
If the  is in the headset mode (and is not an attendant). the HF key
functions as the Release key. While in the headset mode, attendants must use
the RLS key to hang up calls.
Conditions
None
Default Configuration
Key 80 on the DSS Console is always the RLS (Release) key.
Programming
Required Programming
E- Extensions, EF- Headset   Enable headset mode for each 
that has a headset. On non-attendant  the HF key becomes the
Release key.
Other Programming
l Programming  for DSS Consoles  Assign consoles to extensions
and program DSS Console keys.
Related Features
Attendant Console (ONYX The Attendant Console also has a Release key. For more details, refer to theAttendant Console feature.
Automatic Fault ReportingThe attendant can use the RLS key on the DSS Console to clear the alarm display.
Headset CompatibilityIf a non-attendant  is in the headset mode, the HF key functions as the Release
key. Attendants must use the RLS key to hang up calls.
Feature Operation
To disconnect the call you are on:
Step  lPress RLS on your DSS Console.
 184 FEATURESIssue 1-O 
						

							  AND EXTENSIONS  SERVICE
Description
Programming
l
Related Features
Feature Operation
Step 1 
Step  l
Step 3 
Step 
Step 5 
Issue 1-OThe attendant can remove problem rrunks and extensions from service. The
trunk or extension must be idle. This helps the attendant ensure maximum
system performance.
For example. the attendant can busy-out a noisy trunk or
problem extension until service personnel can repair the problem. The trunk
or extension then appears 
 to all callers. Following repair, the system
administrator (from the programming terminal) or attendant can return the
extension or trunk to service.
The extension or trunk removed from service shows as busy on the
appropriate telephone keys (e.g..
line, Hotline, or DSS key). When the
attendant removes a trunk from service, the corresponding LED on the trunk
card goes on.
Conditions
a. On power up, the system automatically does a side tone test on each trunk.
Refer to 
IS- Side Tone Test for more information.
Default Configuration
All attendants can remove trunks and extensions from service.
Required Programming
CP- Inhibit Call Forwarding   The attendant must  Call
 capability (in COS 0) to remove trunks and extensions from
service. The system automatically assigns COS 30 to attendants. COS 
uses COS 0 programming.
Other Programming
IP  Port Release  This utility lets the system administrator return a trunk-or
extension to service from the programming terminal.
QC- Operator Programming Designate attendant extensions.
Automatic Fault Reporting
The attendant’s alarm  can indicate faulty extensions or trunks.
Call  Greeting/Selectable Display MessagesRemoving an extension from service, and then returning it to service cancels thesefeatures (if activated).
To remove a problem trunk or extension from service (from your
attendant’s extension):
Lift handset.
Press INTERCOM.
Look for:INTERCOM On
Listen for:
Dial tone
Press Listen for:Dial tone stops
Dial trunk or extension number.
Use the trunk extension numbers (e.g., not the trunk number (e.g., 801).
Dial 0.
Look for:Line key On (red), if appearing on your phone
OR
Listen for:DSS Console key On (red), if appearing on your console
Dial tone
FEATURESl-18.5 
						

							REMOVING TRUNKS AND  FROM SERVICE
Feature Operation
(Cont’d)
Step 1 
Step  l
Step  
Step  l
Step  l
To return a trunk or estension to  (from  attendant’s
extension):
Lift handset.
Press Look for: On
Listen for:Dial tone
Press 
Listen for:Dial tone 
Dial trunk or extension number.
Use the trunk  numbers (e.g..  not the trunk number (e.g., 801).
Hang up.
Look for: Line  Off. if appearing on  phone
ORDSS Console key Off, if appearing on your console
l-186 FEATURES Issue 1-O 
						

							REVERSE VOICE OVER (ONYX IV)
Description
Programming
Related FeaturesWhile on a handset call. 
 Voice Over lets a busy kevset user make a
private Intercom call to an idle co-uorker. The busy user 
  a
specially programmed Reverse Voice 
  to make a private call to a
specified co-worker. The initial caller cannot hear the Reverse Voice Over
conversation. The 
 Intercom call continues as long as the user holds
down the Reverse Voice Over key. The initial call can be an outside call or
an Intercom call.
Reverse Voice Over could help a salesman. for example, when placing a call
to an important client. The salesman can talk with the client and give special
instructions to a secretary -- without interrupting the initial call.
A  Reverse Voice Over key shows at a glance the status of the
 extension:
When the key is...The extension is...
OffIdle
OnBusy or call ringing
Fast FlashIn Do Not Disturb
Reverse Voice Over is only available in ONYX IV.
Conditions
None
Default Configuration
No Reverse Voice Over Keys programmed.
Required Programming
KS- Programming  for   For each Reverse Over Key, enter V
followed bv the destination extension number. For example, 
 is a
Reverse Voice Over key to extension 305.
Other Programming
None
Automatic Call Distribution/Extension HuntingAn extension cannot have a Reverse Voice Over key for an ACDAJCD master orring group.
ConferenceAn extension user cannot join a Reverse Voice Over Call in a Conference.
Direct Station Selection
When the extension is idle. the  Voice Over key works like a DSS key.
  user doesn’t have to press INTERCOM  activate it.
Do Not Disturb
DND does not block incoming Reverse Voice Over calls.
HoldAn extension cannot put an incoming Reverse  call  Hold.
Transfer
The user cannot press a Reverse Voice Over key to transfer a call.
Issue 1-O
FEATURES 
						

							REVERSE VOICE OVER (ONYX 
Feature Operation
Step 1 
To place a Reverse Over call:You must be on a handset call.
Press  Reverse Voice Over key.(Modular) -- Reverse Voice Over key On (red), Fast Flash (green)
(Non-modular) -- Reverse Voice Over key On (red)
Listen for:Two beeps, then begin speaking
If the extension you call doesn’t have Handsfree, they must lift the handset to
respond.
 FEATURES Issue 1-O