TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							HOLD
Programming
Related Features
Feature Operation
Step 1 
Step  
Step 1 
Step  
Required 
QT-  Timers. Hold Recall Time  Set the Hold Recall interval.
Other 
 Extensions. ED- Trunk Control, Ring Control  An extension must have
access to a trunk to pick it up from Hold.
KS-  Programmable  Assign a loop  to every 
 calls without an appearance go on Hold under the HOLD key.
Attendant Console (ONYX IV)
The Attendant Console does not have Automatic Hold.
Attendant PositionsThe attendant has Automatic Hold for all calls.
Direct Station Selection, DSS Console
For attendants. pressing a DSS Console key always activates Automatic Hold. For
non-attendant 
 pressing a DSS key never activates Automatic Hold. The user must press HOLD. INTERCOM or CONF first.
Intercom
An extension user should not hang up after placing a Handsfree or Voice-Announced
Intercom call on Hold. If the user hangs up, the system cuts off the call.
Music on HoldIf installed. MOH provides music to callers on Hold.
To place an Intercom or outside call on Hold:
If  have an ESL set. this procedure places outside calls on Exclusive Hold.
Press HOLD.
Look for:If an Intercom call...(Modular) -- HOLD Hold Flash (red), Fast Flash (green)(Non-modular) -- HOLD Exclusive Hold
If an Outside call...
Hang up.
(Modular) -- Line key Hold Flash (red), On (green)
(Non-modular) -- Line  I-Hold
At all other extensions  a line key for the call -- Line key Hold
Flash (red)
If the called party answers without using the handset, the 
system disconnects the call
if you hang up.
To place an outside call on Exclusive Hold:This procedure does not apply to Intercom calls or ESL sets.
Press HOLD twice.Look for:(Modular) -- Line kev Hold Flash (red), Fast Flash (green)(Non-Modular) -- Line kev Exclusive Hold
At all other extensions  a line key for the call -- Line key On
Hang up.
Issue 1-OFEATURES  17 
						

							HOLD
Feature Operation
(Cont’d)
Step  l
Step 2 l
Step  
Step 2 l
Step 3 l
Step  l
Step  
Step 2 
Step 3 l
To retrieve an outside call on Hold:
 the call has  left  Hold too long (past the Hold Recall time):
Look for:(Modular) -- Line  Slow Flash (red), On (green)(Non-Modular) -- Line key Hold Recall
Lift handset.
a At a  press flashing line key.
OR
 At an ESL set. press HOLD.
To retrieve an outside call on Hold at another extension:
This is useful for a call that is not on one of your line keys.
Lift handset.
Press INTERCOM.Look for:
INTERCOM On
Listen for:
Dial toneIf you have an ESL set. skip this step.
Dial 
Dial trunk access code (e.g.. 801) or extension number..Look for: Line (loop) key On
Listen for:
Conversation with previously held party.
To retrieve an Intercom call from Hold:Look for:(Modular) -- HOLD Hold Flash (red), Fast Flash (green)
(Non-Modular) -- HOLD Exclusive Hold
Lift handset.
Press INTERCOM.Look for:
INTERCOM On
Listen for:
Dial tone
If you have an ESL step. skip this step.
Press HOLD.Look for:
INTERCOM Fast Flash
Listen for:
Conversation with party previously on 
l-118 FEATURES Issue  
						

							HOTLINE
Description
Hotline gives a 
 user one-button calling and Transfer to another
extension (the 
 partner). Hotline helps co-worker’s that work closely
together. The Hotline partners can call or Transfer calls to each other just 
pressing a single key.
In addition, the Hotline key  the status of the partner’s extension:
 the  is...The extension is...
OFF. , . . . Idle
On . Busy or ringing
Fast Flash .DND
Conditions
Default 
No Hotline keys assigned.
Programming
Required Programming
KS- Programmin  for   Assign an extension’s Hotline keys.
An extension can have more than one Hotline partner.
Other Programming
None
Related Features
Do Not Disturb
An extension user can use Hotline to override their partner’s Do Not Disturb.
Off-Hook Signaling.An extension’s Hotline keys always activate Off-Hook Signaling (if allowed at thedestination).
Feature Operation
To place a call to your Hotline partner:
Step  Lift handset.To make the call handsfree, skip this step.
Step  Press Hotline key.Look for:Hotline key On (green)
INTERCOM Fast Flash
Listen for:Two beeps
If the Hotline key is lit. this automatically activates Off-Hook 
Signaling.
If the Hotline is flashing fast (in DND), press Hotline again to make your phone ring (i.e., override DND).
Issue 1-OFEATURES 1-119 
						

							HOTLINE
Feature Operation
(Cont’d)
Step  
Step  l
Step 
l-120 FEATURESTo Transfer 
 outside call to  Hotline partner:
Press Hotline key.Look for:(Son-Modular) -- Line key Exclusive Hold -- Line  Hold Flash (red). Fast Flash (greenj
Listen for:TWO beeps
If the Hotline  is lit. this automatically activates Off-Hook Signaling.
If the Hotline is flashing fast (in DND). press Hotline again to make your partner’s
phone ring (i.e.. override DND).
 Announce call and hang up.
OR
Hang up to have the call wait at your Hotline partner unannounced.If unanswered. the call recalls like a normal transferred call.
To answer a call from  Hotline partner:Look for: Fast Flash
Listen for:Two beeps
 Speak toward phone.
OR
 Lift handset for privacy.
User-Programmable Feature...
If 
 have a Hotline key in VS. you can change your  Hotline
  HL + Hotline Key  ext. + SAVE
Issue 1-O 
						

							INTERCEPT OF CALLS
Description
Programming
Related Features
Feature Operation
The system may intercept (prevent) certain calls a user places. Intercept can
occur when:
 The user dials an invalid code
 The user places a call to an unassigned (uninstalled) extension
 The user places an outside call not allowed  Automatic Route Selection,
Least Cost Routing or Toll Restriction
After intercepting the call. the system sends fast busy tone to the user (refer to
Table 1-3, page l-10). If the system has Voice Prompting Messages, a voice
message also plays. Additionally, the display on a 30-button display
telephone may 
 explanatory messages.
Conditions
None
Default Configuration
Intercept always occurs when appropriate.
Required Programming
None
Other Programming
None
Alphanumeric 
The displav on  display telephone may show explanatory messages whenthe system-intercepts a call.
Voice Prompting Messages (except in VS)Voice Prompting Messages requires the installation of a VAU or  PCB.The VAU or  PCB installs in a trunk slot, replacing four trunk circuits.
None
Issue 1-O
FEATURES l-121 
						

							INTERCOM
Description
Intercom gives every esrension user dial access to every other extension. This
provides the 
 with complete internal calling capability. The system
universally 
 Intercom calling.
Programming
l-122 FEATURESIntercom calls can ring or voice-announce at the called extension. Depending
on system programming and extension user options, any 
 or ESL set can
receive a voice-announced Intercom call. The svstem administrator can:
Enable/disable voice-announced Intercom 
 system-wide
Enable/disable handsfree reply svstem-wide
If allowed system-wide. 
 incoming voice-announced
Intercom calls for each extension
 extension user can:
 Force Intercom calls they place to ring the called extension, regardless of
other programming
 If allowed system-wide, enable/disable voice-announce for their incoming
Intercom calls
Conditions
None
Default Configuration
Intercom calls always allowed. All Intercom calls voice-announce at the
called extension.
Required Programming
None
Other Programming
E- Extensions,  Attendant (Operator) Assignment  Assign the
attendant reached when the user dials 0.
E- Extensions, EF- Incoming Voice Call Through Telephone Speaker 
For each extension, enable/disable voice-announced Intercom calls.
NP- Programming Names and   Program a name for each
extension.
QA- Number Plan,  Digit  If desired, change the digit used to
activate Forced Intercom Ringing.
QA- Number Plan, Block of First 100 Extensions Digit and Block of
Second 100 Extensions Digit 
and Block of Third 100 Extensions Digit  If
desired. change the digits that define the first digit of extension numbers.
QC- Operator Programming  Assign extensions as attendants (01-04).
QJ- Intercom Call Control. Second Channel Access  Restrict or allow
access to a Data Set’s idle second channel.
QJ- Intercom Call Control, Voice Call  Enable/disable voice-announced
Intercom calls system-wide.
QJ- Intercom Call Control, Handsfree Reply  Enable/Disable handsfree
reply to voice-announced Intercom calls system-wide.
Issue 1-O 
						

							Related Features
Feature Operation
Step  
Step  
Step 3 
Step  
Step  
Alphanumeric DisplayThe  on the   telephone shows the caller’s Intercom numberor name  programmed).
Attendant PositionsAttendants cannot receive voice-announced Intercom calls.
Call Coverage  Station Selection, Extension  can use these features as an alternative to dialing Intercom calls.
Call  Signaling
After placing an Intercom call  a busy extension, the user can:
 Leave a Callback request
 Camp-on  in line off hook)
 Send an off-hook signal
 Dialing
 users can use Directory Dialing as an alternative to dialing Intercom calls.
Handsfree and MonitorAn extension must have a speakerphone to initiate a voice-announced Intercom call
Handsfree.
Headset CompatibilitvExtensions in  headset mode cannot receive voice-announced Intercom calls.
Message Waiting
An  user can leave a Message Waiting request at a busy or unansweredextension.
Microphone MuteIf an extension has Microphone Mute enabled, the incoming voice-announce beeps
are farther apart than when Microphone Mute is disabled.
Speed Dial
A user can have an Intercom number stored at a One-Touch Speed Dial key. If the
user stores the digit  before the extension number, the key forces Intercom ringing
at the called extension.
Toll RestrictionAn extension in a tenant group can have night mode restriction (e.g., CP- 
Only Intercom Calls at Night  is 1). The restriction takes effect when the
extension’s operator activates Night Answer.
To place an Intercom call:
Lift handset.
Press 
Look for: INTERCOM On
Listen for:Dial tone
Dial extension number, 0 for main attendant or 01-04 for other attendants. for:INTERCOM Fast Flash
Listen for:Two beeps or ringing
To force your Intercom call to ring the called extension, dial 1 before the extension
number. If you don’t lift the handset in step 1, and your phone doesn’t have
Handsfree, your 
 always rings the destination.
If you hear two beeps, you can begin speaking.
OR
If you hear ringing, wait for called party to answer.
To answer an Intercom call if you hear two Look for:INTERCOM Fast Flash
Listen for:Two beeps
If the two beeps are spaced far apart, your phone has Microphone 
Mute  
the system has handsfree reply disabled.
Speak toward phone.
Issue 1-OFEATURES l-123 
						

							INTERCOM
Feature Operation
(Cont’d)
Step 1 l
Step  
Step 2 l
Step 3 
Step  l
Step 1 
Step 2 
Step 3 
Step  
To answer an Intercom call that rings your phone:AI  and ESL sets...Look-for: Slow FlashICM ring
At attendants...Look for:HF Slow Flash
Listen for:Trunk ring
Lift handset.
Look for:INTERCOM Fast Flash
Listen for:Conversation with caller
If you are an attendant and 
 don’t have Ringing Line Preference, you must alsopress HF.
To have all Intercom calls ring your extension:This procedure is not available  VS. Use the User-Programmable Features instead.
Do not lift handset.
Press Look for:HF On
Dial 0.Listen for:Dial tone
Press HF.Look for: Off
Listen for: Dial tone stops
To have Intercom calls voice-announce at your extension (if allowed in
system programming):
Do not lift handset.
Press 
Look for:HF On
Dial 1.Listen for:Dial tone
Press HF.Look for:HF Off
Listen for: Dial tone stops
User-Programmable Feature...
In VS, you can enable or disable voice-announced Intercom calls to your
 + VA  Y(es) or N(o) + SAVE
l-124 FEATURESIssue  
						

							INTRUSION (BARGE-IN)
Description
Programming
Related Features
Intrusion permits an extension user to break into another extension user’s
established call. This sets up a three-way conversation between the intruding
extension and the two parties on the initial call. With Intrusion, an-extension
user can get a message through to a 
 co-worker right away.
In addition 
 Intrusion, the following features also allow three-party calls:
 Conference
 Meet-Me-Conference
 Privacy Groups
 Tandem Calls
Unauthorized intrusion on calls using this feature may be interpreted as an
invasion of privacy.
Conditions
The system supports eight simultaneous Conferences (three-party
conversations). Under certain conditions, this may prevent an Intrusion.
Default Configuration
Intrusion disabled in all Classes of Service.
Required Programming
CP- Allow Break-In (Intrusion)   Enable/disable Intrusion for each
Class of Service.
CP-     Enable/disable Privacy for each Class of
Service. If an 
 has Privacy, another extension cannot Intrude on its
calls.
E- Extensions,  Class of Service  Assign Class of Service to extensions.
Other Programming
None
Attendant Positions
Since an attendant is never busy, an extension user cannot intrude on an Attendant.
Central Office CallsAn extension user cannot Intrude on a  trunk.
Class of ServiceAn extension’s COS sets its Intrusion options.
ConferenceAn extension user cannot Intrude on a Conference call.
Do Not DisturbAn extension user can implement Intrusion to override another extension’s  
Disturb.
PrivacyAn extension user cannot  on an extension with Privacy.
Issue 1-OFEATURES l-125 
						

							INTRUSION (BARGE-IN)
Feature Operation
To intrude on a  extension:Look for: On
Listen for: or Ring 
Step I lDial 4.At your extension:
Look for: On  green)
Listen for:
 four   call in progress
At the called 
Look for: On (red green)
Listen for: o bursts of  tone -- After four seconds. hear interruption
from intruding 
 Issue 1-O