TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							 
E- TRUNKS
EI- NIGHT CALL ROUTING
Instructions
Step 
Step 1 
Step 2 
Step 3 
Voice Mail Compatibility
E- Extensions, 
 Circuit Type  When connected to OPX or  P/N
89748, each Voice Messaging System port should have circuit type 05. W-hen
connected to AS1 P/N 89749, each Voice Messaging System port should have
circuit type 5 1.
E- Extensions, ES- Hunt Type  Program each Voice Messaging System port
with hunt type 06.
E- Extensions, EA- UCD Group Master Extension Number  Program
each Voice Messaging System port with the master number assigned in QP
programming below.
E- Extensions, EK- Voice Mail  Port  Enable this option for each
Voice Messaging System port.
E- Trunks,  Direct Trunk Termination  For each trunk the VX
Automated Attendant should answer, terminatethe trunk to the Voice
Messaging System master number. (See EA 
 Reset System Queues  Reset the system queues after installing the
Voice Messaging System.
 Reset VX Flag (Telephone Message Waiting Lamps)  For a first
time installation, always use this option to reset the telephone Message
Waiting lamps.
KS- Programming Keys for   Designate a programmable key as a
Record key (type R).
QP- 
Voice Mailbox Installation, Mailbox Installed  Enable this option if
the system has a Voice Messaging System connected.
QP- Voice Mail Installation, Voice Messaging Master   Select
one of the Voice Messaging System ports programmed in the options above as
the master extension number.
Night Answer
Operator Assistance
To enter data on the PRF:
For Assigned Night Answer, enter the night call route for each  on 
5. To use the ED (Extensions)- Ring Control programming instead, enter 300..
To enter data at the programming terminal:
Type El. You see: EXT 300
Enter the trunk number you want to program and press RETURN. YOU 
NIGHT CALL TO EXT
Enter data for this option from Table 5 and press RETURN.
You advance to the EI- Tandem Trunk option for this 
Issue 1-OSOFTWARE CONFIGURATION  
						

							E- TRUNKS
EI- NIGHT CALL ROUTING
For  
2-1   JR   
						

							E- TRUNKS
EI- TANDEM TRUNK
Description
Related
Programming
Feature Reference
Instructions
Step  
Step 1 
Step  
Use this option to enable Tandem Trunking capability for a trunk.
Remember, only one of the trunks on a Tandem Call must have this option
enabled.
Conditions
a. This option only applies to CO trunks.
b. Tandem Trunking requires either loop start trunks with disconnect
supervision or ground start trunks.
Default Value
Tandem trunking disabled (N).
None
Tandem Trunk
To enter data on the PRF:
Enable (Y) or disable (N) Tandem Trunking for each trunk on Table 5.
To enter data at the programming terminal:
After programming EI- Night Call Routing, you see: TANDEM OK
Enter data for this option from Table 5 and press 
RETURN.
You advance to the El- Night Call Routing for the next trunk.
Issue 1-OSOFTWARE CONFIGURATION Z-167 
						

							 TRUNKS
E 
 TOLL RESTRICTION
Description
Related
Programming
Use this option to enable/disable Toll Restriction for each trunk. This only
applies to Toll Restriction programmed using the AP- Toll Restriction and
CP- Class of 
 options. It does not apply to LCR and ARS.
Conditions
This option only applies to CO trunks. Although this option appears for DID
trunks, it is not used.
Default Value
Toll Restriction enabled 
Toll Restriction
AI- Initialize Toll Restriction 
 Initialize Toll Restriction before
programming.
AP- Toll Level 
 Enter the Toll Level you want to program.
AP- Allow Active Dial Pad 
 Enable/disable continued dialing for this Toll
Level (see Special Services and OCC Compatibility).
AP- Allow Special Access 
 Dialing  Enable/disable  and 
dialing for this Toll Level.
AP- Allow Outside Operator (0+) Dialing  Enable/disable outside operator
dialing for this Toll Level.
AP- Allow International Dialing 
 Enable/disable direct international dialing
for this Toll Level.
AP- Allow Equal Access 
 Enable/disable Equal Access Dialing for this Toll
Level (see Equal Access Compatibility). Also, program the Equal Access
Codes table.
AP- Allow 1 + NNX Dialing 
 Enable/disable long distance exchange calls
for this Toll Level. Also, program the 1 
 NNX codes table.
AP- Allow NNX Dialing 
 Enable/disable local exchange (NNX) dialing for
this Toll Level. Also, program the NNX codes list.
AP- Allow NPA Dialing 
 Enable/disable area code (NPA) dialing for this
Toll Level. Also, program the NPA codes list.
AP- Six Digit Analysis 
 Enable/disable six-digit analysis for this Toll Level.
Also, program a six-digit analysis table.
CP- Allow Only Intercom Calls at Night 
  At night, extensions
with this option enabled can only place Intercom calls. This assignment
overrides AP programming.
CP- Allow Only Local Calls at Night 
  At night, extensions with
this option enabled can place Intercom calls and local outside calls. This
assignment overrides AP programming (except AP- Allow Active Dial Pad).
CP- Allow Only Local Calls (Day or Night) 
  Extensions with this
option enabled can only place Intercom calls or local outside calls. This
assignment overrides AP programming (except AP-  Allow Active Dial Pad).
CP- Extension Toll Restriction Level 
  Assign a toll restriction
level (O-7) to a Class of Service.
E- Extensions, 
 Class of Service  Assign Class of Service to extensions.
.
  AR F     
						

							E- TRUNKS
E 
J- TOLL RESTRICTION
Feature Reference
Toll Restriction
Instructions
To enter data  on  the  PRF:
Step 
 Enable (Y) or disable  Toll Restriction for each trunk on Table 5.
To enter data at the programming terminal:
Step 1 lType EJ. You see:  300
Step  Enter the trunk number  want to program and press RETURN. You see:
TOLL RESTRICT
Step 3 lEnter data for this option from Table  and press RETURN.You advance to  next consecutive trunk.
Issue 1-OSOFTWARE CONFIGURATION2-169 
						

							E- TRUNKS
EL- LOOP NUMBER (ONYX IV)
Description
Related
Programming
l
l
Feature Reference
Instructions
Step 1 l
Step 1 l
Step 2 l
Step 3 l
Use this option to assign trunks to one of four loop numbers (l-4). Trunks
ring the Attendant Console loop keys according to the trunk loop number and
the loop key loop number. See Related Programming below. This option
only applies to ONYX IV.
Conditions
None
Default Value
No loop number assigned (0). Trunks ring the 0 loop keys (if any).
Attendant Console
To program Loop Keys...
QC- Operator Programming, Loop Keys 
 Assign each console loop key  a
loop  number  (l-4).  Trunks  rin g their associated loop key. For example,  if
vou enter 1 for QC- 
LOOP KEY  and EL- LOOP NUMBER for trunk 1, trunk 1
 loop key 1.All trunks without a loop number ring the 0 loop key, if
there is one. If there is no 0 loop key, the trunks without a loop number-ring
the INT key.
QC- Operator Programming,  Keys  For outgoing calls, correlate
each loop key to a trunk group. This option assigns a trunk group (90-98) to
each of the five loop keys. Refer to the Line (Trunk) Rotaries  feature when
programming trunk groups.
To program the Attendant Console Programmable Keys...
QC- Operator Programming, DSS Keys 
 Program the DSS Console
programmable keys..
To set additional Attendant Console programming...
E- Extensions, 
 Circuit Type  Assign the Attendant Console circuit type
06. You must do this for each console -- the console doesn’t auto-ID.
QC- Operator Programming, Operator Extensions  Designate the console
extension as an attendant.
Attendant Console
To enter data on the PRF:
For each trunk on Table  that should ring an Attendant Console loop key,
enter a loop number (l-4). Enter 0 for no loop number.
To enter data at the programming terminal:
Type EL. You see:  300
Enter the trunk number you want to program and press RETURN. YOU see:
LOOP 
Enter data for this option from Table  and press 
You advance to the next consecutive trunk.
2-170 SOFTWARE Issue 1-O 
						

							E- TRUNKS
EP- PRIORITY (ONYX IV)
Description
Related
Programming
Feature Reference
Instructions
Step  l
Step 1 
Step  
Step 3 
Issue 1-OUse this option to set the priority for trunks queued for busy Automatic Call
Distribution groups. The range 
 00 (lowest priority) to 99 (highest priority).
When an agent becomes free. the higher priority trunks are answered first. If
waiting trunks 
 the same  ACD accepts calls FIFO (first in queue
 first out of queue).
This option only applies to ONYX IV.
Conditions
None
 
00 (lowest priority)
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the 
ACD (ONYX IV) feature on page 
Automatic Call Distribution (ONYX IV)
To enter data on the PRF:
For EP- Priority (ACD) on Table 5, enter a priority (00-99).
To enter data at the programming terminal:
Type 
EP. You see:  300
Enter the trunk number you want to program and press RETURN. YOU see:
PRIORITY
Enter data for this option from Table 5 and press RETURN.You advance to the next consecutive trunk.
SOFI-WARE CONFIGURATION2-170A 
						

							E- TRUNKS 
EP- PRIORITY (ONYX IV)
 For   
   Issue  
						

							F- MISCELLANEOUS SYSTEM DATA
F- EPROM CHECKSU
MS
Description
Related
Programming
Feature Reference
Instructions
Step  
Step  l
Use this option to display the  EPROM (memory circuit) checksums.
The checksums provide a quick check of the software version of each memory
circuit. Your service technician may ask for this information. Note that 
System Status Display  the  level of the   SIM
 and 
In the large systems. this option displays the checksums of the EPROMS in
the software cartridge.
In a 56x120 or 72x180 system. this option displays the checksums in the main
cabinet cartridge only. In VS. this option displays the checksums for the
EPROMS in the main CEU software cartridge.
Conditions
None
Default 
The checksums depend on the software version installed in your system.
None
System Reports, Diagnostics and Maintenance Utilities
To enter data on the PRF:
No entry required.
To enter data at the programming terminal:
Type 
F and press RETURN. The following shows a sample EPROM checksum
printout. Your system may be different than the example below.
EPROM CHECKSUM
u2
N/A (ONYX IV only)
USYou return to the main menu after the checksums print.
Issue 1-OSOFTWARE CONFIGURATION 2-171 
						

							F- MISCELLANEOUS SYSTEM DAT.4
 ‘RESET SYSTEM QUEUES
Description
Related
Programming
l
l
Use this option to initialize (reset) the system queue elements. (HC- System
Queues lists these elements.) This option’s primary use is to initialize the
queue elements of each 
 group, based on the order defined in
programming.
You should reset the system queues after you:
 Complete system installation programming
 Add an extension to an ACD or  group
 Install or change your Voice Messaging System programming
Conditions
None
Default 
None
Automatic Call Distribution
CP- ACD Supervisor 
   Set the Supervisor  bit for the
supervisor’s extension.
 Extensions,  Circuit Type  Program the master extension number
with type X (uninstalled). The master extension must be  a port that has no
phone connected to it.
E- Extensions’, 
 Class of Service  Assign a unique COS with  set
for the supervisor’s extension.
 Extensions,  Hunt Type  Assign hunt type 06 to:
 Each member agent in the ACD group.
 The ACD group master extension.
Make sure the supervisor extension has hunt type 00. supervisor should
never be an  group member.
 Extensions, EA- UCD Group Master Extension Number -Assign the
master extension number to:
 Each member agent
 The supervisor extension
 The ACD group master extension
Automatic Call Distribution (ONYX IV)
Refer to the charts provided with the ACD (ONYX IV) feature on page 
 
32A.
Extension Hunting, UCD
E- Extensions, 
 Circuit   Program the master extension number
with type X (uninstalled). The master extension must be a port that has no
phone connected to it.
 Extensions,  Next Extension in Hunt Group  For the master
extension number only, use this option to designate the  Overflow Destination.
E- Extensions, 
 Hunt Type  Enter a hunt type for each member of the
hunting group and the master extension number. 
 are:
00 Extension not in a hunt group
04 UCD hunting with no overflow and no group busy voice message
05 UCD hunting with ovefflow and no group busy voice message
06 UCD hunting with overflow and group busy voice message
2-172 SOFTWARE CONFIGURATIONIssue