TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							TIE LINES
Feature Operation
Step I 
Step  
Step  l
To Flash a tie line:
 At a  press FTR.
OR
 At an ESL set. press and release 
To use a Speed Dial  in the distant system:
Place call 
  line.
Listen for:Dial 
Dial the Speed Dial bin number.       Extension Speed Dial bins are Xl-19
 
Listen for:  dialing out
if  Dial   a pause.   have to press  to continue dialing.
Issue 1-OFEATURESl-227 
						

							TIME AND DATE SETTING
Description
Programming
l
Related Features
The system Time and Date appears on:
l Display Telephones
l Station Message Derail Recording reports
 System Reports.  and  
 Traffic Management Report
A display 
  Class of Service 00 and the system administrator can
change the 
 and Date. Although entered in  format, the system
time always displays in I?-hour format (AM/PM).
None
Default 
Required Programming
E- Extensions.  Class  of   Assign COS 00 to each display 
that should be able to enter the system date and time.
T- Set 
 Date and Time  The system administrator can set the system
date and time from the programming terminal.
Other 
None
Automatic Route Selection/Least Cost Routing
ARS and LCR  time and date when routine calls.
Battery BackupThe Memory (MEM) PCB (large systems) and AUX Module (VS) temporarily back
up the  Time and Date  power fails.
Station Message Detail RecordingTime and Date appear on the  report. Also. the system administrator can have
SMDR print at a preset time.
System Reports. Diagnostics and Maintenance UtilitiesTime and Date appear on System Reports. Diagnostics and Maintenance Utilities.
Traffic Management Reporting
Time and Date appear on the TMS report. Also, the system administrator can have
the TMS Report print at a preset time.
Voice Prompting Messages (except in VS)  or ESL user can dial   hear the voice prompt announcing the time.
 Prompting Messages requires a VAU or OPA/VAU PCB. The  or PCB installs in a trunk slot. replacing four trunk circuits.
l-228 FEATURESIssue 1-O 
						

							TIME AND DATE SETTING
Feature Operation
Issue 1-O
Step 1 
Step 2 
Step 3 l
Step 6 
Step  l
Step 2 
Step 3 
Step  
Step  
Step 6 
Step  
Step  l
To set the system time (if   has COS 
Lift handset.
Press INTERCOM.
Look for: On
Listen for:Dial tone
Press PG Listen for:Dial  stops
Dial 8.
 Enter the hour (00-23).
Use a ‘J-hour clock (i.e..   PM = 
 Enter the minutes (00-59).
 Enter the seconds (00-59).Listen for: Dial  tone
Hang up.Look for: goes out
To set the  date (if   has COS 00):
Lift handset.
Press INTERCOM.
Look for:INTERCOM On
Listen for:Dial tone
Press Listen for:Dial tone stops
Dial 9.
 Enter the month (01-12). I.  
 Enter the day of the month (01-31).
Enter the last two digits of the year (00-99).Listen for:Dial tone
Hang up.Look for: goes out
To check the time from any  or ESL set:
Do not lift handset.
Dial 8.
A voice prompt announces the system time.
User-Programmable Feature...
In 
 you may be able to set the system Time and Date from your 
 + TD + Month (01-12) +   Date (1-31) +  + Year (2
digits) + 
  Hour (00-23) t  + Minutes (00-59) +  + SAVE
FEATURESl-229 
						

							TOLL RESTRICTION
Description
Toll Restriction limits the numbers an extension user may dial. 
 allowing
extensions to place 
 certain types of calls. the system administrator can
control long distance 
costs. The  applies Toll Restriction according to
an extension’s Class of Service Toll Restriction Level. For each Toll
Restriction Level. the administrator can enable or disable:
l Continuous dialing (see Special  and OCC Compatibility)
 Special access  1) dialing (such as  Directory Assistance)
 Outside operator (0+) dialing
 Direct international dialing
 Equal Access dialing (See Equal Access Compatibility)
  (long  exchange) dialing
 NNX (local exchange) dialing
 NPA (area code long distance) dialing
 Six-digit (NPA and NNX) dialing analysis
Programming
The system sends reorder to an extension when it Toll Restricts a call. In a
large system with a VAU or 
 PCB, it sends the voice message,
“Your call cannot go through. Please call the operator.”
Conditions
Toll Restriction does not restrict l-800 or 911 calls.
Default Configuration
All Classes of Service have Toll Restriction Level 0 (Toll Restriction
disabled).
Required Programming
AI- Initialize Toll Restriction  Initialize Toll Restriction before
programming.
AP- Toll Level 
 Enter the Toll Level vou want to program.
AP- Allow Active Dial Pad 
 Enable/disable continued dialing for this Toll
Level (see Special Services and OCC Compatibility).
AP- Allow Special Access 
 1) Dialing  Enable/disable  and 
dialing for this Toll Level.
AP- Allow Outside Operator 
 Dialing   outside operator
dialing for this Toll Level.
AP- Allow International Dialing 
 Enable/disable direct international dialing
for this Toll Level.
AP- Allow Equal Access 
 Enable/disable Equal Access Dialing for this Toll
Level (see Equal Access Compatibility). Also, program the Equal Access
Codes table.
AP- Allow 1 + 
 Dialing  Enable/disable long distance exchange calls
for this Toll Level. Also, program the 1 + NNX codes table.
   Dialing  Enable/disable local exchange (NNX) dialing for
this Toll Level. Also. program the NNX codes table.
 Allow NP.4 Dialing  Enable/disable area code (NPA) dialing for this
Toll Level. Also. program the NPA codes table.
l-230 FEATURES
Issue 1-O 
						

							TOLL RESTRICTION
Programming
l
l
l
Required   
  Digit   Enable disable six-digit analysis for this Toll Level.
Also. program a 
 anal!  table.
CP- 
   Calls at Sight   At night. extensions
 this option  can  place Intercom calls. This assignment
 AP programming.
CP- 
 Only Local Calls     At night. extensions with
this option enabled can place Intercom calls and local outside calls. This
assignment 
  programming (except AP- Allow Active Dial Pad).
CP- Allow Only Local Calls 
 or Sight)   Extensions with this
option enabled can 
 place Intercom calls or local outside calls. This
assignment overrides AP programming (except AP- Allow Active Dial Pad).
CP- Extension Toll Restriction Level 
  Assign a toll restriction
level (O-7) to a Class of Service.
E- Extensions. 
 Class of Service  Assign Class of Service to extensions.
 Trunks. EJ- Toll Restriction  Enable/disable Toll Restriction for each
trunk. For example. WATS lines may not require Toll Restriction.
Other Programming
AL- List Toll Restriction  List the programmed Toll Restriction data.
 Estensions, ED- Trunk Control, Access Control  An extension can only
place a call on a trunk for 
 it has access assigned.
E- Extensions, ED- Trunk Control. Call-Out Control 
 An extension can
only place a call on a trunk for which it has 
 assigned.
QQ- 
   Required for    Indicate if the system  is in  a
conflict area. A conflict area has conflict codes. Conflict codes are area
codes (e.g., 212) that can also be local exchange codes. Enter Y  if the system
is in a conflict area. Enter 
 if the system is not in a conflict area.
Issue 1-OFEATURES l-231 
						

							TOLL RESTRICTION
Related Features
Automatic Route  Cost Routing
A system can   LCR and Toll Restriction. When a user dials 9 or 90 for
ARS LCR.  LCR  Toll Restriction.
 Trunk Access
The system 
 not apply Toll  to calls placed using Direct TrunkAccess.
Last Number If  don’t diai enough digits (as determined  your Toll Restriction). Last
Number  and   ill not retain the digits  dial.
Night AnswerAn extension in a tenant group can have night mode restriction (e.g.. CP- Allow
Only Intercom Calls at 
  is I). The restriction takes effect when theextension’s operator activates Night Answer.
Speed DialThe Extension Speed Dial numbers an extension user stores are  Restricted. The
Extension Speed Dial numbers entered at the programming terminal are not. System
Speed Dial numbers are not Toll Restricted.
Tenant Service
An extension in a tenant group can have night mode restriction (e.g., CP- Allow
Only Intercom Calls at Night 
 is 1). The restriction takes effect when theextension’s operator activates Night Answer,
Walking Class of ServiceAn extension user can implement Walking Class of Service to temporarily override
Toll  programming.
Voice Prompting  (except in VS)The voice prompt.  call cannot go through. Please call the operator” requires a
VAU or OPX 
 PCB. The VAU or  PCB installs in a trunk slot,
replacing four trunk circuits.
Feature Operation
None
l-232 FEATURESIssue 1-O 
						

							  REPORTING
Description
The Traffic 
  Report  the  administrator
 ith a record of   stem’s call   The  Report consists of call
 details for each installed  trunk. trunk group and 
hunting group.   administrator can use the  Report to analyze
the 
 traffic.  in turn. lets the administrator maximize the 
resources.
In the large systems. the 
 report only outputs from the upper (local) COM
PCB port. In VS. the 
 report outputs from the main CEU AUX Module
serial port. 
 must  an  Module to have  reports.
The administrator can display the report on the programming terminal. or
record it on an SMDR printer. Additionally. the administrator can have the
report print on demand or at a preset time.When printing at a preset time, the
TMS Report can consist of all data or just selected categories of data.
Following are samples of the 
 Report.
Traffic 
 Report For Estensions
TRAFFIC MANAGEMENT REPORT
COLLECTED SINCE: oo:oo:oo
PAGE1
INUMBER OF CALLSTIME
S T A   INCOMING   ANSWERED  OUTGOING  IN USE  OF TIMES
300
304100oo:oo:oo oo:oo:oo0
00
15oo:oo:oo0
The TMS report for extensions shows:
 Extension number
Number of incoming. answered and outgoing calls.
  are all calls that ring an extension (including recalls). The
system does not 
 voice announced calls as incoming calls.
Answered 
calls are all calls the extension answers (without exception).
Outgoing calls are all calls the extension places. Feature activation (such
as DND) is not considered an outgoing call
 Total time each extension was in use (not  includes time a
feature is active (such as DND).
If ACD agent, number of times and duration off duty (out of service). See
 report below.If an agent is removed from service, the
Duration counter increments only when the agent returns to service.
Traffic 
 Report For  Groups
MASTER EXT: 308
MEMBERS
309
CALLS WREN ALL MEMBERS BUSY 0DURATION OF ALL BUSY oo:oo:oo
CALL ABORTED WHILE WAITING 0
Issue 1-O
The TMS report for  groups shows:
Master extension and members of each  group
 Total number of calls to group when all  busy
 Duration of the all-busy condition
Number of outside callers who hung up (calls aborted) while waiting for a
group member to become free. This does not 
 outside callers who
hung up while listening to the 
 all agents busy message.
FEATURES
l-233 
						

							TRAFFIC  REPORTING
Description
Traffic  Report For Trunks
IINCOMING CALLS CALLS CALLSLINE  NO. RCVD  ANSRD  LONG WAIT     ABANDONED  OUTGOING TINE
IN USE
801 0 0 00
080200
000
2
The TMS report for trunks 
 Trunk number
 For incoming calls. total calls received. answered and terminated
 is the total of all incoming calls detected at each trunk.
 is the total of all incoming calls actually answered by system
users for each trunk.
Terminated is the total calls terminated (completed) by system users for
each trunk. Note that currently active calls are Answered but not
terminated.
Total calls the TMS report flags as Long Wait calls (see QT in
programming below)
 Total of abandoned calls (where the outside caller hangs up while the call
is on Hold. parked or being transferred)
 Total of all outgoing calls
 Total time trunk was in use
Traffic 
 Report For Trunk Groups
LINE GROUP: 801
802
CALLS WHEN 
 HEWERS BUSY DURATION  ALL BUSY 
The TMS report for  shows (refer to the Line Rotaries feature):
Master and members of each trunk group
 Total number of calls to group when  members were busy
 Duration of the all-busy condition
Conditions
a.
b.The TMS Report only includes installed extensions and trunks. In
addition, the report only includes extensions or trunks that had call activity
since the data was last cleared.
In VS. terminal programming may interfere with the TMS report. If 
are programming a sub-menu (e.g.. QE) and the TMS report is scheduled
to print, the system buffers the report. The report displays as soon as you
return to the main menu.
 FEATURES Issue 1-O
Default Configuration
 Report prints manually from the HE or HF options. 
						

							TRAFFIC  REPORTING
Programming
l
Related Features
Feature Operation
HE-  Status Reports. Traffic    Print the
TMS Report. The 
 does not clear the TMS data after the report runs.
HF- System Status Reports. Traffic 
 Summary  Data
Cleared) 
 Print the  Report. The system clears the  data after the
report runs.
QT- System Timers. Traffic 
 Report Wait Time  Set the
TMS Wait Time interval. If a call rings longer than this interval. the TMS
report flags it as Long Wait.
QZ- 
 Setup.  Report Print   Set the TMS Report print
mode:
0 Manual (from HE or HF) for all data.
1Automatic (at preset time) for trunk data only. The data clears after the 
report runs.
2 Automatic (at preset time) for trunk and operator data only. The data
clears after the report runs.
3Automatic (at preset time) for all data. The data clears after the report
runs.
QZ- SMDR Setup, 
 Print Times Setup  Set the time that the TMS
report should print (using modes l-3).
Other Programming
T- Set System Date and Time  Set the system Date and Time.
Attendant Positions
The attendant can set the baud rate for the COM PCB ports. Refer to page 
Station Message Detail Recording
If  request TMS and SMDR reports to print at the same time, the SMDR  first.
None
Issue 1-O
FEATURESl-235 
						

							TRAFFIC  REPORTING  IV)
Description
The Traffic Management Report in ONYX IV only records trunk related
activity. The TMS report does not log Intercom calls or feature activation.
The report 
 includes extensions and trunks that had trunk call activity.
Refer to the Traffic Management Reporting feature on page l-233 for more
information on programming and running 
There are five parts to the Traffic  Report (shown below):
 Trunk calls at each extension
 Calls at each trunk
  group trunk calls for each ACD/UCD member extension
  group trunk calls for each  group
 Trunk group 
Trunk Calls at Each Extension
 INBOUND CALLS   OUTBOUND CALLS STATOTALANSRDIN USE T R I E D ABORTED IN USE
30064 4348 29304131831015100oo:oo:oo31669 1429 8320410 23230317 53502000
This part of the TMS report shows:
 Extension number 
 Number of incoming calls  
 is the total of all incoming trunk calls that rang the extension
 is the total of all trunk calls the extension answered
  is the time the extension was in use on incoming trunk calls
 Number of outgoing calls  CALLS)
TRIED 
is the total of all trunk calls the extension tried to place
ABORTED is the total of all trunk calls the user aborted (i.e., hung up on)
before the called party answered
  is the time the extension was in use for outgoing trunk calls
 FEATURESIssue 1-O