TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							TRAFFIC  REPORTING (ONYX IV)
Description
Calls at Each Trunk
 INBOUND   
I  UNANSRD WAITIN USEI
48022010794 8 1 14 1400 oo:oo:oo 0 244821700 oo:oo:oo 0 2031 290206
This part of the TMS Report 
 Trunk number 
Number of incoming calls that rang the trunk  
Total is the total of all incoming calls that rang the trunk
 is the total of all incoming calls on the trunk answered in the
system
 DELAY is the length of time calls on the trunk rang before
being answered. This does not include unanswered calls.
  is the number of calls the TMS report flags as Long Wait
Calls. These are calls that ring longer than the 
 TRAFFIC
MANAGEMENT REPORT WAIT TIME interval.
  is the time the trunk was in use on incoming calls
 is the number of calls that were terminated by the caller (i.e.,
hung up on) before being answered in the system
 WAIT is the time that unanswered (TRMNATD) incoming
calls rang
 is the number of incoming calls that the outside caller 
up on while the calls were being extended (e.g., an abandoned call 
Hold). This field requires ground start trunks or loop start trunks with
disconnect supervision.
Number of  calls placed on the trunk (OUTBOUND CALLS)
TOTAL 
is the number of outgoing calls placed on the trunk
 C’SE is the time the trunk was  use for outgoing calls
Issue 1-OFEATURES 
						

							TRAFFIC  REPORTING  IV)
Description
  Group Trunk Calls  
ACD I==INBOUND CALLS  OUTBOUND CALLS    IN   IN USE 
30523605306006303080500oo:oo:oo3090400oo:oo:oo0oo:oo:oo
This part of the  Report 
l Each extension that is in an  group  
 Total number of incoming trunk calls to  member 
CALLS)
TOTAL 
is the number of trunk calls routed to the member (answered or
 is the total of the incoming trunk calls answered by the member
  is the total time the member was in use for incoming trunk calls
 Total number of outgoing trunk calls from  member
 CALLS)
TRIED 
is the number of times the member seized trunks for outgoing calls
ABORTED is the number of times the member aborted (hung up) before
the called party answered
  is the time the member was in use for outgoing trunk calls
Off-duty status of member as an ACD agent (OFF-DUTY)
TIMES 
is the number of times the member was off-duty (out of service as
an ACD agent)
 is the length of time member was off-duty, incremented when
the agent returns to service
 Group Trunk Calls (by Group)
 
.MASTERAGENTSCALLSDURATION   
308 309060 0
400 305090 0306
This part of the TMS Report shows:
 Each  group master extension  MASTER)
 The members of each  group (AGENTS)
Total number of incoming trunk calls to  members 
CALLS)
 Report of the  agents busy condition --all agents busy at the same time
(ALL  
 is the length of time of the all agents busy condition
 OF TIMES is the number of times the all agents busy condition occurred
   is the number of trunk calls received by the 
group while all agents were busy
 ABORTED is the number of trunk calls the outside caller aborted
(hung up on) while waiting for a member to 
 This field requires
ground start trunks or loop start trunks with disconnect supervision.
 FEATURES Issue 1-O 
						

							TRAFFIC MANAGEMENT REPORTING (ONYX Iv)
Description
(Cont’d)
Trunk Group Activity
 IN    ROTARYTRUNKSTOTAL  DURATION  CALLS ATTENPTED
480 48118
482 4831oo:oo:oo0
This part of the TMS Report shows:
 The first trunk in each rotary  IN ROTARY)
 The other members of each trunk rotary (TRUNKS)
Report of the all trunks busy condition (ALL TRUNKS 
TOTAL is the number of times all trunks in the rotary were busy at the
same time
DURATION is the length of the all trunks busy condition
CALLS ATTEMPTED is the number of outgoing trunk group calls
attempted while all trunks in the group were busy. This field includes calls
attempted by dialing the trunk group access code (e.g., 90) or the code for
the first trunk in the rotary (e.g., 480). This field does not include trunk
calls placed using a line key, Direct Trunk Access or a trunk code other
than the first trunk in the rotary.
Conditions
Refer to Traffic Management Reporting on page l-233.
Default Configuration
Refer to Traffic Management Reporting on page l-233.
Programming
Required Programming
Refer to Traffic Management Reporting on page 1-233.
Other Programming
Refer to Traffic Management Reporting on page l-233.
 Features
Feature Operation
Refer to Traffic Management Reporting on page l-233.
None
Issue 1-O
FEATURES l-235D 
						

							TRANSFER
Description
Programming
l
Transfer permits an extension user to send (i.e., extend) an active outside call
to any other extension in the system.
With Transfer, any extension user can
quickly send an outside call to the desired co-worker.1
A call a user transfers automatically recalls if not picked up at the destination
extension. If the call is still not picked up, it rings all extensions with
programmed ringing for the trunk. This assures that users do not lose or
inadvertently abandon their transfers.
A user may Transfer a call screened or unscreened. With Screened Transfer,
the transferring user announces the call to the destination user before hanging
up. With Unscreened Transfer, the transferring party extends the call without
an announcement.
Conditions
If an extension receiving a screened Transfer:
 Answers the screen
 Immediately hangs up (before the transferring
extension hangs up)
the call goes on Exclusive Hold at the transferring extension.
Default Conjiguration
Transfer always allowed.
Required Programming
None
Other Programming
E- Extensions, ED- Trunk Control, Ring Control  An unanswered
transferred call rings all extensions with ringing for the trunk. Transferred
calls always ring the destination extension, regardless of Ring Control
programming.
E- Extensions, ED- Trunk Control, Access Control  For each extension,
assign access for the lines the extension should be able to answer. An
extension can receive a Transfer on a trunk to which it doesn’t have 
access.
KS- Programming Keys for 
  Assign line keys to 
QT- System Timers, Camp-On Time  Set how long a transferred call waits
at a busy ESL, AS1 or OPX extension before recalling the extension that
transferred it.
QT- System Timers, Number of Rings Before Recall  Set the number 
times a transferred call rings:
o An idle or busy 
 An idle ESL, AS1 or OPX extension
After this interval, the call recalls the extension that initially transferred it.
This interval also determines how many times an unanswered transfer rings
the transferring extension before diverting to extensions with ringing for the
trunk.
In ONYX IV, you can  Transfer Intercom calls.
l-236 FEATURES Issue 1-O 
						

							TRANSFER
Related Features
Feature Operation
Step  
Step  
Step 3 
Step  
Step  
Attendant Calls  to  attendant do not recall the extension that initially transferred call.  call      extensions   ring and access for the trunk
Call  Call     call Transfer.
Call ParkingInstead of  a call to an extension. a user can place it in a Park Orbit
instead.
Call Waiting (Camp-On)
If an extension user tries to Transfer a call and hears busy tone. the user can dial 7 to
Camp On.
Extended RingingWith  Ringing. a transferred call rings an extension 15 times before
recalling the extension that initially transferred it.
Group RingUnscreened Transfers to ring groups do not recall the transferring extension if
unanswered.
HotlineHotline provides one-button call Transfer.
Off-Hook SignalingIf an extension tries to Transfer a call and hears ring/busy, the user can dial  to
initiate Off-Hook Signaling.
PrivacyAn extension with Privacy does not hear camp-on tones when a Transferred  is
waiting.
Speed DialAn extension can have Transfer codes stored under a One-Touch Speed Dial key.
Tandem Calls
When making a screened Transfer of a trunk call to an extension with Off-Premise
Call  implement Tandem Trunking when the off-premise user answers.
To Transfer  call:You   use Hotline and Call Coverage Keys to Transfer calls. Refer to these
features.
Do not hang up.
 (At a  Press INTERCOM.Look for:INTERCOM On
(Modular) -- HOLD Hold Flash (red). Fast Flash (green)
(Non-modular) -- HOLD Exclusive Hold
Listen for:Dial tone
OR
 (At an ESL set) Press TRF.Listen for:Dial tone
Dial extension number or press DSS key.Look for: Fast Flash
Listen for:Two beeps or ringing
Announce the call.If YOU hear  wait for party to answer before announcing the call. TO Transfer call  skip  
If the extension  called doesn’t pick up the call, it recalls to    in turn
don’t pick it up. it rings all extensions that  for the trunk.
Hang up. Transfer goes through
Issue 1-OFEATURESl-237 
						

							Feature Operation
step  l
Step  
Step I l
Step  l
To return to your outside call tif the called  doesn’t want 
Transfer):
 (At a   flashing line 
OR
 (At an ESL Set) Press HLD and dial  7.
To  a Transfer   get an Intercom call announcing it):
Stay on the line.The     hen calling part) hangs up.
To answer a transferred call ringing  phone:Look for: -- Line   Flash (red), Fast Flash (green) -- Line key Hold Recall
Listen for:Trunk ring
Lift handset.If    an ESL    the call. Skip the next step.
Press flashing line key.
I-238 FEATURES
issue 1-O 
						

							VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Description .
The system is fully compatible with Integrated Voice Messaging Systems.
These systems provide telephone users with comprehensive Voice Messaging
and Automated Attendant features. Voice Messaging ends the frustration and
cost of missed calls, inaccurate written messages and telephone tag. Voice
Messaging frees a company’s busy receptionists and secretaries for more
productive work.
Automated Attendant automatically answers the system’s incoming calls.
After listening to a customized message, an outside caller can dial a system
extension or use Voice Messaging.
Voice Messaging and Automated Attendant enhance the telephone system
with the following features.
Call Forward to Voice Messaging  Call Forward)
Extension users can forward calls to the Voice Messaging System. Once
forwarded, called extension’s incoming calls connect to the called extension’s
mailbox. The caller can then leave a message instead of calling back later.
Mailbox Message Waiting (Leaving a Voice Message)
Mailbox Message Waiting helps a user who calls another extension that is
busy, not answered or in Do Not Disturb. 
 with Call Forwarding, the caller
can leave a message in the called extension’s mailbox instead of calling back
later.(This occurs only if an extension is in a Terminal Hunt Group that
terminates at the Voice Messaging system master number. Refer to Extension
Hunting for programming details.)
Message View
Display set users can press MSG to see how many messages are waiting. The
system removes the Voice Message count after the user calls their mailbox.
Transfer to Voice Messaging System (Mailbox Transfer)
An extension user can Transfer a call to the user’s own or a 
mailbox. After the Transfer goes through, the caller can leave a message in
the mailbox.
Conversation Record
While on a call, a  user can have the Voice Messaging System record
the conversation. The 
 user just presses a specially programmed Record
key. Once recorded, the Voice Messaging System stores the conversation as a
new message in the 
 mailbox. After calling their mailbox, a user can
save, edit or delete the recorded conversation. A voice announcement always
precedes the recording.
Personal Answering Machine Emulation (ONYX 
An ONYX IV  user can have their extension’s Subscriber Mailbox
 a personal answering machine. This lets Voice Mail screen their
calls, just like their answering machine at home. If activated, all of the
extension’s incoming calls route to the 
 mailbox. Once the mailbox
answers, the user hears two alert tones followed by 
 caller’s incoming
message. The user can let the message go through or lift the handset to
intercept the call. Personal Answering Machine Emulation applies to all calls
that ring the extension directly. It does not apply to Call Coverage, Group
Call Pickup and Group Ring calls. Additionally, the extension must be idle.
Issue 1-OFEATURESl-239 
						

							VOICE MAIL  VOICE MESSAGING)
Description
Alternate Night   Enhancement (Direct Trunk Routing to
a Personal Greeting)
The system offers alternate night mode routing to Voice Messaging. For
 mail systems  Automated Attendant. this allows simplified
answering during off hours. Instead of routing to the night mode Automated
Attendant. outside callers hear a brief recording and are asked to leave a
message. To enable alternate 
Program a terminal hunt group consisting of an uninstalled extension and
the Voice Messaging system.
 Make the uninstalled extension the first member  group.
 Assign an Assigned Sight  (ANA) trunk (using the  option) to
the uninstalled extension. Refer to Night Answer for the specifics.
When a call rings in on the 
 trunk. Voice Messaging plays the personal
greeting  for  the  uninstalled  extension. The caller can then leave a message in
the uninstalled extension’s mailbox. The caller does not hear the Automated
Attendant night instructions.
Overflow to Voice 
 (ONYX IV)
Unanswered trunk calls can overflow to Voice Messaging. Instead of
continually ringing, an unanswered trunk routes to the Automated Attendant.
This gives 
 callers all the options available in the Automated
Attendant. such as:
 Dialing an extension number
 Dialing the Voice Messaging System
 Any other options programmed  the node
Overflow is available for any trunk ringing extensions with ring and access-
(i.e., in the Key Ring state).
Note:Refer to the Voice Messaging System documentation for more information on
the many Voice Messaging and Automated Attendant features.
Hardware Requirements
The Voice Messaging System connects to OPX or 
 ports. OPX ports
require a Special Trunk Interface 
 (large systems) or a  Module (VS
  not  currently  available), Refer to the Analog Station Interface and 
Premise Extension features for additional information about these 
Conditions
None
Default Configuration
Voice Mail not installed.
Programming
Required Programming
lE- Extensions,  Circuit Type  When  OPX or AS1 
89748, each Voice Messaging System port should have circuit type When
connected to 
 P/N 89749, each Voice Messaging System port should have
circuit type 5 1.
  Trunk Interface requires trunk ports. an external power supply/ring generator and two unused extensionports.
l-240 FEATURES Issue 1-O 
						

							VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Related Features
Issue 1-O
E- Extensions, ES- Hunt Type  Program each VX port with hunt type 06.
E- Extensions, EA- UCD Group Master Extension Number  Program
each VX port with the master number assigned in QPprogr
 below.
E- Extensions, EK- Voice Mail  Port  Enable this option for each
Voice Messaging System port.
E- Trunks,  Direct Trunk Termination  For each trunk the VX
Automated Attendant should answer, terminate the trunk to the Voice
Messaging System master number. (See EA above.)
E- Trunks, EI- Night Call Routing  For each trunk the VX Automated
Attendant should answer at night, terminate the trunk to the master number
(see EA above). For this application, make sure the 
 entry is 
 Reset System Queues  Reset system queues after installing the VX.
 Reset VX Flag (Telephone Message Waiting Lamps)  For a first
time installation, use this option to reset the telephone MSG lamps.
KS- Programming Keys for   Designate a Record key (type R).
QP- Voice Mailbox Installation, Mailbox Installed  Enable this option if
the system has a Voice Messaging System connected.
QP- Voice Mail Installation, Voice Messaging Master Extension  Select
one of the Voice Messaging System ports programmed in the options above as
the master extension number.
Other Programming
CP- Allow Privacy   To block incoming tones that might  interfere
with VX operation, enable Privacy for each VX port.
E- Extensions,  Class of Service  Assign Class of Service  to VX ports.
E- Extensions,  Next Extension in Hunt Group  Enter 300 for all VX
ports.
E- Extensions, ED- Trunk Control, Access Control  For Message
Notification and/or Message Reminder 
 Voice Messaging System ports
must have access to the trunks used for callouts.
E- Extensions, ED- Trunk Control,  Control  For Message
Notification and/or Message Reminder 
 Voice Messaging System ports
must have 
 enabled for the trunks used for callouts.
QC- Operator Programming, VX Ring Count Overflow (ONYX IV)  Set
the number of rings after which overflow occurs (l-255).
QJ- Intercom Call Control, Alerts  Enable/disable the periodic Message
Waiting reminder.
Flexible Numbering Plan
Flexible numbering may conflict with the Voice Messaging System database.
Message WaitingNormal Message Waiting does not function if the system has a VX installed.
Operator Assistance (OPA) (except in VS)
A VX may contend for the DTMF receivers  by Operator Assistance. this in mind when installing both OPA and Voice Messaging in the same system. To
minimize contention, use AS1 P/N 89749 for VX.
Special Trunk Interface (except in VS)Do not assign a mailbox to the ports used by the  power and signaling.
Voice Prompting Messages (except in VS)An extension with Messages Waiting can periodicallyhear a reminder message.This reminder message requires a VAU or  PCB. The VAU or PCB installs in a trunk slot, replacing four trunk 
 1-241 
						

							VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Feature Operation
Step 1 l
Step 2 l
Step 3 l
Step 1 l
Step 2 l
Step 3 l
Step 4 
Step 5 l
Step 6 l
Step 1 l
Step 2 
Step 3 l
Step 4 l
For more complete Voice Messaging system operating  refer to
the Integrated Voice Messaging system documentation.
To call your Voice Messaging System mailbox:If you have messages waiting:
Look for:MSG Fast  (green)
Listen for: Periodic reminder message
Lift handset.
o At a 
 press MSG.
Look for:MSG Off
Listen for: Ringing
OR
o
At an ESL set, press * and dial 6. for:Ringing
Wait for Voice Messaging System to answer.Look for: INTERCOM Fast Flash
Refer to your Voice Messaging System documentation for the specifics.
To forward calls to your Voice Messaging System mailbox:
Lift handset.If you have a One-Touch Speed Dial key, you can press the key instead of steps 2-5.
Press INTERCOM.Look for:INTERCOM On
Listen for: Dial tone
If you have an ESL 
 skip this step.
Press Listen for:Dial tone stops
Dial Voice Messaginmaster extension number.
You can  press a DSS Console Hotlinekey.
Dial 1 to forward ringing calls you do not answer.
OR
Dial 2 
to forward ringing calls you do not answer and calls to your phone
when it is busy.
Dial 3 to forward all your calls. O R
Hang up.
Look for:MSG Slow Flash (green)
To cancel your Call Forwarding:Look for: MSG Slow Flash 
Lift handset.
Press INTERCOM.
Look for:INTERCOM On
Listen foi: Dial tone
If you have an ESL set, skip this step.
Press PGM#.
Listen for:
Dial tone stops
Hang up.
Look for:MSG off
l-242FEATURES q IBJ 1-O