TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							E- EXTENSIONS
 CIRCUIT TYPE
Feature Reference
Instructions
Step  
Step 1 
Step 2 
Step 3 
Refer to Programming in the following features:
Alphanumeric Display
Analog Station Interface
Attendant Console
Automatic Call Distribution
Automatic Call Distribution (ONYX IV)
Background Music
Call Timer
Dialing Number Preview
Direct Station Selection. DSS Console
Extension Hunting
Multiple Directory Numbers (ONYX IV)
Music on Hold
Night Answer, Universal Night Answer
Off Premise Extension
Private Line
Voice Mail Compatibility
To enter data on the PRF:
Enter the circuit type for each extension on Table 3.
To enter data at the programming terminal:
Type 
E2. You see:  300
Press RETURN to program extension 300.
OR
Enter another extension number and press RETURN. In either case,  
CIRCUIT TYPE
Enter data for this option from Table 3 and press RETURN.You advance to the  consecutive extension.
Issue 1-O
     
SOFT-WARE CONFIGURATION2-83 
						

							E- EXTENSIONS
 DATA MODULE/DATA PORT
Description
Related
Programming
Feature Reference
Instructions
Step 1 
Step 1 l
Step 2 l
For circuit type Z extensions, use this option to identifv the connected device
as a Data Module (Y) or Data Port PCB circuit (N). 
 option only applies
to circuit type Z extensions. Always disable (N) this option for Modem
Pooling (type M) extensions.
Conditions
None
Default Value
All type Z entries are Data Modules (Y).
Refer to the Data Products Manual.
Refer to the Data Products Manual.
To enter data on the 
For type Z extensions, enter Y for Data Modules and N for Dataports on
Table 3.
To enter data at the programming terminal:
After entering Z for the E2 option, you see: DATA MODULE M/DATA PORT
Enter Y for a Data Module or N for a Dataport.You advance to the next consecutive extension.
  KELLATRONICS,  
						

							E- EXTENSIONS
 CLASS OF SERVICE
Description
Use this option to assign a Class of Service (COS) to each extension. Keep
the following in mind when assigning a COS to an extension:
 DSS Consoles and Modem Pooling extensions do not require a Class of
Service
 Attendants (assigned in QC) must have COS 30. Do not assign any other
COS to an attendant. Remember that COS 30 follows COS 00
programming. Changing COS 00 affects COS 30.
DISA and incoming tie trunks also require a Class of Service assignment.
Refer to E- Trunks (E3).
 The port pairs assigned to the  have COS 31.
 Data ports with Permanent Receive/Transmit Connection have COS 29.
Refer to the Data Products Manual.
Conditions
None
Default Value
Extension 300 has COS 30. All other extensions have COS 01.
Related
Programming
Refer to Programming in the features listed below.
Feature Reference
Refer to Programming in the following features:
Automatic Call Distribution
Automatic Call Distribution (ONYX IV)
Call Forwarding
Call Waiting (Camp-On)
Centralized Attendant Service
Class of Service
Direct Inward Dialing
Direct Inward System Access (DISA)
Direct Trunk Access
Distinctive Ringing
Equal Access Compatibility
Extended Ringing
Flash
Forced Trunk Disconnect
Intrusion (Barge-In)
Line (Trunk) Queuing
Operator Assistance (OPA)
Paging
Privacy
Removing Trunks and Extensions from Service
Silent Monitor
Special Services and OCC Compatibility
Speed Dial
System Reports, Diagnostics and Maintenance Utilities
Tenant Service
Tie Lines
Time and Date Setting
Toll Restriction
Issue 1-O CONFIGURATION 2-8.5 
						

							 EXTENSIONS
 CLASS OF SERVICE
Instructions
Step 1 l
Step 1 l
Step  
Step 3 
To enter data on the PRF:
Enter the Class of 
 (00-27. 30 for attendants) for each extension on
Table 3.
To enter data at the programming terminal:
Type 
E3. You see: EXT 300
Press RETURN to program extension 300.
OR
Enter another extension number and press RETURN. In either case, you see:
cos
Enter data for this option from Table 
 and press RETURN.
You advance to the next consecutive extension.
2-86 SOFTWARE CONFIGURATION Issue  
						

							E- EXTENSIONS
 NEXT EXTENSION IN HUNT GROUP
Description
Note:
Related
Programming
l
Use this option to create the extension hunting sequence for Circular and
Terminal Extension Hunting. Hunting follows the order of the list you create
using this option. You can also use this option to assign an Overflow
destination for UCD hunting.
For Extension Hunting, Circular and Terminal, use this option to link
extensions into a hunting list. For Circular Hunting, make sure your last
member loops back to the first. For Terminal Hunting, enter 300 for the last
member.
To program a Circular Extension Hunting Group with extensions 304, 305
and 306:
For this extension...
Enter this  data...
304 305
305 3 0 6
306304
To program a Terminal Hunting Group with extensions 304, 305 and 306:
For  this  extension... Enter this E4 data...
304 305
305 3 0 6
306 300
For UCD Extension hunting (master extension number only), use this option
to  designate  the  Overflow  Destination. For all other UCD group members,
enter 300 for this option (i.e., no overflow).
This option appears for DISA and tie trunks. It lets you put the trunks in a
rotary for outgoing calls. Refer to E- Trunks 
 Next Trunk in Outbound
Rotary) and 
 Rotaries feature for more information.
Conditions
None
Default Value
No extensions are in a hunt list (no entry).
Extension Hunting, Circular and Terminal
E- Extensions, 
 Hunt Type  Designate a hunt type for each member of
the hunting group. The choices are:
00 Extension not in a hunt group. 
 the last member in a Terminal Hunt
group is type 00, the hunt stays at the last member in the hunt list. 
the last member is type 01-03, the call rings the attendant.
01 Unanswered outside calls and calls to busy member cause 
hunting
02 Unanswered outside/Intercom calls and outside/Intercom calls to a
busy member cause hunting
03 Only unanswered outside calls will hunt
Issue 1-OSOFTWARE CONFIGURATION 2-87 
						

							E- EXTENSIONS
 NEXT EXTENSION IN HUNT GROUP
Related
Programming
(Cont’d)
l
l
Feature Reference
Instructions
Step 1 l
Step  
Step  
Step 3 
Extension Hunting. UCD
E- Extensions, 
 Circuit Type  Program the master extension number
with type X (uninstalled). The master extension must be a port that has no
phone connected to it.
E- Extensions, 
 Hunt Type  Enter a hunt type for each member of the
hunting group and the master extension number. The hunt type should be the
same for each member. The choices are:
00 Extension not in a hunt group
04 UCD hunting with no overflow and no group busy voice message
05 UCD hunting with overflow and no group busy voice message
06 UCD hunting with overflow and group busv voice message
E- Extensions, EA- UCD Group 
  Number  Assign the
master extension number to each group member and the master extension
number.
 Reset Queues  Reset the system queues after initial UCD
programming.
Extension Hunting
To enter data on the PRF:
Enter the next extension in the hunt group for each extension on Table 3.
Enter 300 if:
 The extension is the last extension in a Terminal Hunt group
 The extension is not in a hunt group
The extension is a member of a UCD hunt group
To enter data at the programming terminal:
Type 
E4. You see: EXT 300
Press RETURN to program extension 300.
OR
Enter another extension number and press RETURN. In either case, you see:
 EXT IN HUNT
Enter data for this option from Table 3 and press RETURN.
You advance to the next consecutive extension.
2-88  CONFIGURATION Issue 1-O 
						

							E- EXTENSIONS
ES- HUNT TYPE
Description
Use this option to assign an Estension Hunting type (01-06) to each-extension.
For Automatic Call Distribution. assign hunt type 06 to:
 Each member agent in the ACD group.
 The ACD group master extension.
Make sure the  extension has hunt  00.The supervisor should
never be an ACD group member.
For Circular and Terminal Hunting, designate a hunt type for each member
of the hunting group. The choices are:
00 Extension not in a hunt group. If the last member in a Terminal Hunt
group is type 00, the hunt stays at the last member in the hunt list. If
the last member is type 01-03, the call rings the attendant.
01 Unanswered outside calls and calls to busy member cause hunting
02 Unanswered outside/Intercom calls and outside/Intercom calls to a
busy member cause hunting
03 Only unanswered outside calls cause hunting
For hunting specifics, refer to the Extension Hunting Operational Matrix 
on
the next page.
For UCD Hunting,  enter a hunt type for each member of the hunting group.
The master extension number should also have the same hunt type. The
choices are:
00 Extension not in a hunt group
04 UCD hunting with no overflow and no group busy voice message
 UCD hunting with overflow and no group busy voice message
06 UCD hunting with overflow and group busy voice message
For hunting specifics, refer to the Extension Hunting Operational Matrix on
the next page.
Conditions
None
Default Value
No hunt type defined (00).
Issue 1-OSOFTWARE CONFIGURATION 2-89 
						

							E- EXTENSIONS
 HUNT TYPE
EXTENSION HUNTING OPERATIONAL  (Page 1 of 6)
TYPE OF CALLCONDITION 01  
Transfered
BusySkip member. If all busy.Skip member. If all busy.Hear  for recalltrunk
cycles through group. cycles through group. duration, cycles through groupthen recall. then  Ring.then Key Ring.then recall. then  Ring.
Ring 
 No answerRing, once through Ring, once through Ring, once through
group. recall group. recall group, recall
transferer. then Key Ring. transferer. then Key Ring.transferer. then Key Ring.
Voice call  No answer NIA
D.N.D.
Skip member. If all DND. Skip member. If all DND,Flashes member. then skips
cycles through group. cycles through group. to group. If all DND. cycles
then Key Ring.
then Key Ring.through group, then Key Ring.
Call ForwardedFollows Call Forward. Follows Call Forward.Follows Call Forward.
Direct term.Busy
Skip member.  all busy.Skip member. If all busy, Camp-On  for  Rings  Before
trunk
cycles through group. cycles through group,Recall duration, cyclesthen Key Ring. then Key Ring. through  group,  then  Key  Ring.
Ring  No answerRing once through Ring once through Ring  once  through group, then Key Ring. group. then Key Ring.group, then Key Ring.
Voice call  No answer N/A
D.N.D. If 1st member. trunk
If 1st member. trunkIf 1st member, trunk follows
follows nite route. follows nite route.nite route. Others, flashes
Others, skip member. Others, skip member.
at each member.
Call Forwarded
Follows Call 
Follows Call Forward.Follows Call Forward.
IntercomBusy
No hunt, hear
Skip member. If all busy,
caller hears busy tone.No hunt, hear
Ring  No answerNo hunt Ring. cycles through
group to last idle member.
Stay at last member.No hunt
IVoice call  No answerNo hunt. voice-announce. No hunt. voice-announce.No hunt, voice-announce.
D.N.D.
No huntSkip member. If allDND “Pls DND” msg.No hunt
Call ForwardedFollows Call Forward. Follows Call Forward.Follows Call Forward.
2-90 SOFTWARE CONFIGURATION Issue  
						

							E- EXTENSIONS
 HUNT TYPE
    (Page 2 of 6)
TYPE OF CALLCONDITION   03
DID
Skip   all busy.Skip  If all busy. Skip  If all busy.
intcrccpt or  intcrccpt or busy intcrccpt or  tone.
Ring 
 So Ring  through Ring  through Ring once through
group.   Ring. group.   Ring. group. then Key Ring.
Voice call 
 No  N ‘AN!A
II
DISAD.N.D.Skip mcmbcr.
if all DSD. intcrccpt.
Call Forwarded Follows Call BusySkip member. If all
busy.   Ring.
Ring 
 No answer
Ring  through
group.   Ring.
Voice call 
 No answer 
Skip if all DND. intercept.
Follows Call Forward.
Skip member. If all
busy. then 
 Ring.. . .
Ring  through
group. then  Ring.
Skip member,
if all DND. intercept.
Follows Call Forward.
Camp-On then Key Ring.
Ring once through
group. then 
 Ring.
ID.N.D. DND” msg.Skip member. If all DND,
then Key Ring. DND” msg.
Call 
Follows Call Forward. Follows Call Forward.Follows Call Forward.
Tie lineBusy
Skip mcmbcr. If all
busy, 
  Ring.
Ring 
 No answerRing once through
group.  Key Ring.
Voice call 
 No answer N/A
D.N.D.
 DND” msg.
Call Forwarded Follows Call Forward.Skip mem 
 If all
busy.  Key Ring.
Ring once through
group. then Key Ring.
Skip  If all
DND. then  Ring.
Follows Call Forward.Skip member. If all
busy, then Key Ring.
Ring once through
group, then Key Ring.
N/A
“Pls DND” msg.
Follows Call Forward.
CIRCULAR NOTES:
l Key Ring indicates ring at extensions programmed for Ring and Access.l Abbreviated voice synthesized messages are shown in quotes: e.g.  hold”
is actually “Please hold on.  lines are busy. Your call will be  when a line becomes free.” Camp-On to   Will wait for programmed number of rings before recall.
Camp-On to  or SL  Will wait for Camp-On timer to   recall (no msg.). Trunks are not considered transfered  the transfering extension releases. Note that with
hunting  01 and  no hunting occurs until transfer is made. (See “Intercom” calls.)
Issue 1-OSOFTWARE CONFIGURATION 2-91 
						

							E- EXTENSIONS
 HUNT TYPE
EXTENSION HUNTING OPERATIONAL MATRIX (Page 3 of 
 
TransferredBusySkip member.  Ringtrunkif all bus?.Skip member.  Ringif all busv.Camp-On for recall duration,cycle thru group.then recall, then  Ring.
Direct term.
trunk
Ring  No answerRing. cyclesRing.Ring. cycles
to end of group.to end of group.
Voice call  No answer 
D.N.D.Skip member.   DND.Skip member. If all DND.Skip member. If all DND.flashes last member.
flashes last member.flashes last member.
Call Forwarded
Follows Call 
 Call Forward.Follows Call Forward.
Busy
Skip member.  all busy.Skip member. If all busy.Camp-On for recall duration,waits Recall duration.waits Recall duration,cycle  group,then Key Ring.
then Key Ring.then Key Ring.
Ring  No answerRing. cycle to endRing. cycle to endRing, cycle to end
of group. then  Ring.of group. then Key Ring.of group, then Key Ring.
Voice call  No answer N/AN/A
D.N.D.
If 1st member. trunk If 1st member, trunkIf 1st member, trunk
follows nite route. Others. follows nite route. Others,follows nite route. Others,
skip member. then Key Ring. skip member. then Key Ring.
flashes all members, thenKey Ring.
Call ForwardedFollows Call Forward. Follows Call Forward.Follows Call Forward.I
Intercom
Busy No hunt. hearSkip member, If all busy,caller hears Ring Busy atlast member.No hunt. hear
Ring/Busy.
Ring  No answerNo hunt Ring. cycles through
group to end.No hunt
I
Voice call   answerNo hunt. voice-announce.Ring. voice-announce.No hunt, voice-announce.I
D.N.D.
No hunt, hear
“Pls DND” msg.Skip member. If allDND “Pls DND” msg.No hunt, hear DND” msg.
Call Forwarded
Follows Call Forward. Follows Call Forward.Follows Call 
2-92   Issue 1-O