TiE Onyx 2, 3, 4, 5 Service And Programming Manual

							H- SYSTEM STATUS REPORTS
HA- EXTENSION-TO-PORT CONVERSION
Description
Sote:
Related
Programming
Feature Reference
Instructions
Step  
Step 1 l
Step  
Use this oprion to list the number of the extension or trunk assigned to each
port. The HA option displays in 
 number order.
To display the assignment in port number order. use the HB option. Use the
HH option to display estension!trunk-to-port conflicts.
Conditions
None
Default Value
Each extension/trunk is offset from its port number by 300. For example,
extension 310 has port number 10.
None
System Reports, Diagnostics and Maintenance Utilities
To enter data on the PRF:
No entry required.
To enter data at the programming terminal:
Type H. You see: 
Type A. Following is a partial HA display, showing the default assignments.
Your system may have different extension/port assignments.
   00 01 0203040506070809
 10 11 1213141516171819
 20 21 322-22232425262728 30 31 32333-33343536373839 40 41 4243444546474849
  51 5253545556575859
YOU return to the Main Menu,
Issue 1-OSOFTWARE CONFIGURATION2-183 
						

							H- SYSTEM STATUS REPORTS
HB- PORT-TO-EXTENSION CONVERSION
Description
Note:
Related
Programming
Feature Reference
Instructions
Step 1 No entry required.
Step 1 
Step  
Use this option to list the number of the extension or trunk assigned to each
port. The HB option displays in port number order.
To display the assignment in extension/trunk number order, use the HA
option. Use the HH option to display extension/trunk-to-port conflicts.
Conditions
None
 Value
Each extension/trunk is offset from its port number by 300. For example,
extension 3 10 has port number 
None
System Reports, Diagnostics and Maintenance Utilities
To enter data on the PRF:
To enter data at the programming terminal:
Type H. You see: 
Type B. Following is a partial HB display, showing the default assignments.
Your system may have different extension/port assignments.
 
PORT   01-301 02-302 03-303 04-304 05-305 06-306 08-308 09-309
10-310 11-31112-31213-31314-314
15-31516-316 17-31718-318 19-319
20-320  21-321 22-322 23-323 24-324 25-325 26-326 27-32728-328 29-329
30-330 31-331 32-332 33-333 34-334 35-335 36-336 37-33738-338 39-339
40-340 41-341 42-342 43-343 44-344 45-345 46-346 47-347 48-340 49-349
2-184    1-n 
						

							H- SYSTEM STATUS REPORTS
HC- SYSTEM QUEUES
Description
Use this option to display the status of the system queue elements.  A  queue
element associates an  extension or trunk with call states (e.g.. Callback and
Camp-On). The HC option 
 the status of the queues at the moment
you request the report.
When 
 request the HC report. the system:
 Lists the total number of  queue elements
 Shows the type of queue
 Identifies those extensions or trunks currently in queue
System
Total queue elements
vs
63
12x36  32x60127
252
Note:
Use the  option to initialize the queue elements. Refer to 
Miscellaneous System Data,  Reset System Queues for more
information.
The following table shows some common HC reports.
This report...
 . . .
FREE There are 127 free queues (none currently in use).
CAMP ON Q
EXT # 350
07:308
ELEMENTS USED: 01
UCD Q
EXT 
 34003:304 02: 32301:302
ELEMENTS USED: 03
EXT # 396
06: 39805: 39704: 396
ELEMENTS USED: 03
CALL BACK Q
 # 396
09: 315
ELEMENTS USED: 01
CALL Q
LIST # 01
08: 316ELEMENTS USED: 01
Extension 350 has extension 308 Camped onto it.
The system is using one queue element (07) for this
queue.
Extension 340 is the master extension number for
this UCD hunt group. Extension 304,323 and 302
are members of the group. The system assigns
queue elements 01-03 to these extensions. The
extension listed first (304) will receive the next call
to the UCD group. The system then places it at the
bottom of the list. This extension may or may not
retain its current queue element number (03).
Trunk 396 is the first trunk in a trunk rotary.
Trunks 398.397 and 396 are trunks in this rotary..
The system assigns these trunks to queue elements
06, 05 and 04, respectively. The queue provides
immediate recognition by the system when no
trunks in the group are available. There is no
significance to the order of the trunks in the list..
Extension  has placed a Callback request for
trunk 396. The extension Callback report looks the
same.
Extension 316 is calling an operator. The system
associates queue element 08 with this extension.
Issue 1-OSOFTWARE CONFIGURATION 2-185 
						

							H- SYSTEM STATUS REPORTS
HC- SYSTEM QUEUES
Description
(Cont’d)
Related
Programming
Feature Reference
This report... . . .
CAMP ON Q
EXT # 350
07:308
ELEMENTS USED: 01
Extension 350 has extension 308 camped-on to it.
HOLD Q
EXT # 315
10: 397
ELEMENTS USED: 01Trunk 397 is on Transfer Hold (not key Hold) at
extension 3 
MESSAGE Q
EXT # 322
11:320
ELEMENTS USED: 01
Extension 320 has left a Message Waiting at
extension 322.
OUT Q
LIST # 01
12:396
ELEMENTS USED: 01
Trunk 396 is in use on an outside call.
RING Q
LIST # 01
13:310
ELEMENTS USED: 01
Extension 310 is ringing another extension.
Conditions
None
Default Value
An idle  VS system has 63 queue elements  all of which are available.
An idle 12x36 or 32x60 system has 127 queue elements 
 all of which are
available.
An idle 
 or 72x180 system has 252 queue elements  all of which are
available.
None
System Reports, Diagnostics and Maintenance Utilities
 SOFTWARE    
						

							H- SYSTEM STATUS REPORTS
HC- 
 QUEUES
Instructions
To enter data on the PRF:
 entry required.
To enter data at the programming terminal:
Type H. You see: 
Type C.  is a sample HC display.
 
FREE Q: 250
OUT Q
LIST 
 01
03:
ELEMENTS USED: 01
CAMP-ON Q
EXT  304
02: 3 0 5
ELEMENTS USED: 01
TOTAL ELEMENTS: 252
Issue 1-OSOFTWARE CONFIGURATION2-187 
						

							H- SYSTEM STATUS REPORTS
HD- SYSTEM STATUS
Description
Use this option to display call activity at each trunk and extension and the
status of every 
 PCB in the system. The HD option displays the
system status at the moment 
 request the report. If there is no call activity
or line/trunk PCB problem to report. the report is blank. Be sure to set the
system time before using this report (refer to the Time and Data setting
feature).
When you request the HD report. the system lists the:
 Call activity at each extension and trunk
 Status of each  PCB (large systems), or
Status of the expansion CEU (VS)
Following is a sample 72x180 HD report. divided into two parts:
Extension/trunk Activity and PCB Status:
Part 1: Extension/Trunk 
 
HYBRID SYSTEM STATUS
3 0 0 TALK 3 0 7
3 0 5 DATACALL 311
306TALK480
307TALK300
311 DATA CALL480TALK306
This part of the report shows that:
Extension 300  on the Intercom to 307
Data Port 305 is on a data call with Data Port 311
Extension 306 is on an outside call with trunk 480
Part 2: PCB Status
SYSTEM CARD STATUS:
CURRENTSW REV
MAIN CABINET
SIM 0OK OK01LINE1OKOK04LINE2OK1003
LINE3OK OK01LINE4NOT INSTALLED
LINE5NOT INSTALLED
LINE
6NOT INSTALLED
LINE7NOT INSTALLED BOX 1NOT INSTALLED
 BOX 2NOT INSTALLED BOX 3NOT INSTALLED BOX 4NOT INSTALLED
EXPANSION CABINET SIM 0NOT INSTALLED
LINE1NOT INSTALLEDLINE2NOT INSTALLED
LINE3NOT INSTALLED
LINE4NOT INSTALLED
LINE5NOT INSTALLED
LINE6NOT INSTALLED
LINE7NOT INSTALLED
2-188    1-O 
						

							H- SYSTEM STATUS REPORTS
HD- SYSTEM STATUS
Description
 
EXPANSION CABINET SIM 0NOT INSTALLED
LINE1NOT INSTALLED
LINE2NOT INSTALLED
LINE3NOT INSTALLED
LINE4NOT INSTALLED
This part of the report shows that:
 The  PCB reports no failures and has software version 01
 The first  PCB reports no previous or current failures and has
software version 
 The second line/trunk PCB reports no previous failures but has 10 current
failures (see Note below). This PCB has software version 03.
 The fourth line/trunk PCB reports no failures and uses software version 01
 There are no additional line/trunk  or  units installed in any of the
three cabinets
Note:Whenever a failure occurs. the failure counter increments. If a user then
accesses the trunk successfully, the system clears the counter. (The system
also clears the counter at midnight.) The report no longer shows the
previously failed trunk. When the counter reaches five 
 the system issues
a Minor Alarm. If the counter reaches 10, HD shows the PCB as failed and
issues a major alarm.
 Trunk failures can be the result of:
 A defective PCB
Problems with the CO which prevent seizure (e.g., an open trunk)
After the service technician corrects the PCB or trunk problem, HD shows the
PCB as OK in the 
Current column. The Previous column shows FAILED.
To reset the 
Previous column to OK, use  Reset Trunk Circuits and
Line/Trunk 
The following chart shows the extension/trunk call states.
The system resets the HD “Current” column to 0 every night at midnight.
Issue 1-O CONFIGURATION 2-189 
						

							H- SYSTEM STATUS REPORTS
HD- SYSTEM STATUS
Description
Call States (Page 1 
ABANDONED . . Being abandoned
ABORT CAL. . Reorder
ACC 
  .   . Get Account Code (Stage 2)
ALERT. . 
 alerted
ALERT CH2. .Second channel is being alerted
ALRM DISP. .Displaying alarm data
AQR OP DG . . 
 Off-Premises CFWD telephone 
AQR SD DG . . . Acquire digit from Speed Dial bin
AQRSDLN.. .
 trunk from Speed Dial bin
B-IN ALRT . . Break-in alert tone
BEING HLD On Hold at another extension
BSY REACT. . . Reaction to busy
BUSY. . . . . . 
 . Busy
BUSY LINE. . .
 busy for trunk
CALL BACK. . .. Callback reminder, calling back
CALL 
 ,  .  .  . Dialed  st digit of extension number
CALL 
  .  . Dialed 2nd digit of extension number
CALL OPER . . Dialing Operator
CALL OUT. . . . Calling out
CALL PKUP . . Directed Call pickup
CAMPNGON. . .Waiting for destination to become free
CAS TONE . . . Centralized Attendant service tone
 .  , . .Handsfree call on second channel
CHECK MSG. . . .
 Message Waiting queue
CHECK STA . . . .Extension number voice message
DATA CALL. . . Data call
DEAD .. . Port out of sync
DG TALKER, . . .Receiving announcement from digitalker
e.g.. “Vacant Number”)
       first  dialed
DIAL 
 . . ,  during 
DIAL REPT .  repeating
 . . Receiving Intercom dial tone
DIGTALKER. Receiving announcement from digitalker
(e.g., “This 
 Station 316”)
  . . . .      Direct Svstem Access
DLY VXTLK. .Delay 
 state for voice mailbox port
DT DETECT . . Detecting dial tone from CO
DUMP LINE, . Dumping trunk
END CH2 . . . End talk with second channel
END DATA . 
 data call
END TALKG . . . . End talking
EXIT CONF . . .  from conference
2-190 
 CONFIGURATION Issue 1-O 
						

							H- SYSTEM STATUS REPORTS
HD- SYSTEM STATUS
Description
(Cont’d)
Call States 
  of 
FLASHED . . .  a trunk
FLASHING . . Flashing a trunk
FORWARD, .. Test for Forwarding
 MODE. . . .Feature mode  key struck)
 .
GET BUFF. .
GET ROUTE.
GROUP CAL.
GRP RUNG, .
HEAR CRER .
HFTOCH2..
HK 
HOLD 
IDLE. . . . .
INCONF.. .
IN ORBIT. . .
 .Get Account Code (stage 1)
.  . Waiting for dial buffer
. Route call based on cost data
. Group call
. . .Being rung by group call
. . .Listening (hear) to carrier
. . Handsfree call to second channel
. . Hook switch 
. .Hold pause [OPX]
Idle state
  Conference call
.Being parked in orbit
KEY HOLD.....
 type Hold
KEY RING......Line key ringing at station
LCR CALL. . . . . LCR call in progress
LEAD TONE. ,Listen to handsfree 
LINE ACC . . . .  Special trunk access
LINE PKUP . . . . 
 pickup
LNGPRNG.. . .
 assigned to group ring
LNWTDT.. . . . .Line 
 for dial tone
 DAT . . . . . Monitor data call
NITE RING. . . . . .Line key ringing at station (operator in night mode)
 RDOWN . . . .Get next  extension digit
OFF-P FWD. . . .. 
 forwarded off-premises
OPERCALL.....Station calling operator
OPXHOLDC. . , .OPX attempt to Hold Conference
ORBIT ACC . . . . Orbit access
OTHER 
 . . . .Talking with other extension’s second channel
OUT DIGIT. . .. Output digit [trunk]
OUT SERV. . . . . Out of service
OUT SYNC, . . . . . Waiting to sync
PAGING . . . . . . 
PGFWDOPR. , , ., Programming FWD to operator‘
PG FWDSTA. . . . .Programming Call Forward to destination station
PG 
 .  .  .  . Programming  type  of  Call  Forward
PG 
 . . , .  Off-Premises  (Part 1)
, PGOP-FW2.. . . . 
 Off-Premises  (Part 2)
PG RING. . . . . .Programming pickup key ringer option
Issue 1-O CONFIGURATION2-191 
						

							H- SYSTEM STATUS REPORTS
HD- SYSTEM STATUS
Description
Call States  3 of 
PG SQUARE OPR programming key system (keysets)
PG STA SD . Programming station Speed Dial
PG SYS SD . Programming 
 Speed Dial
PREP DEST. . 
 
PROG   a DSS key (Step 1)
PROG 
 ..  a DSS key (Step 2)
PROG MODE 
  key struck)
REORDER. . . Reorder
 Ringing other extension
RINGBACK. . . 
 being rung because of Callback request
RINGING . . . Being rung
RSRVD MDM . . Modem is reserved
RTRY SRCH . .. Search for free trunk
SET DATE . , . , . . Set date
SET-TIME. . . . . .
 hour. minute, and second
SPLNACC.. . . . . Special trunk access
SRCH BUFF. . .Searching for dial buffer
STA SPEED. .
 station Speed Dial number
START HF. . . Start Handsfree call
START HLD . . Being exclusively held
START LN . . . . Start trunk call
START RNG . . . Start 
STRT GP R . . . . Start group ring
SYS SPEED. . . .. 
 Speed Dial being accessed
TALK . . . 
  . In  state
TERMINATE, . . . 
 call
TFR ORBIT. . . .
 call to orbit
TIME CHCK . . . . . Time request (part 1) voice message
TIMED CMP , , . . . Timed Camp-on
TRANSFER. . . .
 transferred
WAITBUFF. . . . .Waiting for a free dial buffer
WAIT BUSY. . . .Awaiting busy destination
WAIT CONF . . . .Wait to 
 Conference
WAIT DCDR . Waiting for a free tone decoder
WAITHUNT. . . .Waiting to hunt [UCD]
WAIT LINE. . .Waiting for trunk selection
WAIT MODM Waiting for answer from modem trunk
WAIT ONHK . . . Waiting for trunk to go on hook
WARNDND.. .Warning that destination is in Do Not Disturb mode
WT ANNCE . . . 
 for digitalker announcement
WTDTDET.. . . .Search for a dial tone 
WT HANGUP. . . , for telephone to be on hook
WTOTHDT.. . .
 dial tone for other port
WT TO CAL . . . Waiting for trunk to respond
2-192 
 CONFIGURATION Issue