Ricoh Mp C3000 Service Manual
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B230/B237/D042 5-418 SM
3. Remove the cover [A] (
x 2).
4. Keep the SD card in the place [B] afte r you copy the application program from
one card to another card. This is done for the following reasons:
1. The SD card can be the only proof that the user is licensed to use the application
program.
2. You may need to check the SD card and its data to solve a problem in the future.
5. You cannot copy PostScript data to another SD card. You have to copy other data to the same SD card...](http://img.usermanuals.tech/thumb/64/98663/w64_mp-c3000-service-manual-1509271621_d-805.png "Page 806
B230/B237/D042 5-418 SM
3. Remove the cover [A] (
x 2).
4. Keep the SD card in the place [B] afte r you copy the application program from
one card to another card. This is done for the following reasons:
1. The SD card can be the only proof that the user is licensed to use the application
program.
2. You may need to check the SD card and its data to solve a problem in the future.
5. You cannot copy PostScript data to another SD card. You have to copy other data to the same SD card...")
SM 5-423 B230/B237/D042 Service Tables Do the following procedure below to set up the machine so the error information is saved automatically to the HDD when a user has problems with the ma chine. Then ask the user to reproduce the problem. 5.9.1 SWITCHING ON AND SETTING UP SAVE DEBUG LOG The debug information cannot be saved until the “Save Debug Log” function has been switched on and a target has been selected. 1. Enter the SP mode and switch the Save Debug Log feature on. ƒ Press then use the 10-key pad to enter . ƒ Press and hold down for more than 3 seconds. ƒ Touch “Copy SP”. ƒ On the LCD panel, open SP5857. 2. Under “5857 Save Debug Log”, touch “1 On/Off”. 3. On the control panel keypad, press “1”. Then press . This switches the Save Debug Log feature on. ƒ The default setting is “0” (OFF). This f eature must be switched on in order for the debug information to be saved. 4. Select the target destination where the debug information will be saved. Under “5857 Save Debug Log”, touch “2 Target”, en ter “2” with the operation panel key to select the hard disk as the target destination. Then press . Rev. 04/07/2009
B230/B237/D042 5-424 SM ƒ Select “3 SD Card” to save the debug information directly to the SD card if it is inserted in the service slot. 5. Now touch “5858” and specify the events that you want to record in the debug log. SP5858 (Debug Save When) provides the following items for selection. 1 Engine SC Error Saves data when an engine-related SC code is generated. 2 Controller SC Error Saves debug data when a controller-related SC Code is generated. 3 Any SC Error Saves data only for the SC code that you specify by entering code number. 4 Jam Saves data for jams. ƒ More than one event can be selected. Example 1: To Select Items 1, 2, 4 Touch the appropriate items(s). Press “ON” for each selection. This example shows “Engine SC Error” selected. Example 2: To Specify an SC Code Touch “3 Any SC Error”, enter the 3-digi t SC code number with the control panel number keys. Then press . This example shows an entry for SC670. Rev. 04/07/2009
SM 5-425 B230/B237/D042 Service Tables ƒ For details about SC code numbers, please refer to the SC tables in Section 4. “Troubleshooting”. 6. Select one or more memory modules for reading and recording debug information. Touch “5859”. Under “5859” press the necessary key item for the module that you want to record. Enter the appropriate 4-digit number. Then press . ƒ Refer to the two tables below for t he 4-digit numbers to enter for each key. The example below shows “Key 1” with “2222” entered. The following keys can be set with t he corresponding numbers. (The initials in parentheses indicate the names of the modules.) 4-Digit Entries for Keys 1 to 10 Key No. Copy Printer Scanner Web 1 2222 (SCS) 2 2223 (SRM) 3 256 (IMH) 4 1000 (ECS) Rev. 04/07/2009
B230/B237/D042 5-426 SM 5 1025 (MCS) 6 4848 (COPY) 4400 (GPS) 5375 (Scan) 5682 (NFA) 7 2224 (BICU) 4500 (PDL) 5682 (NFA) 6600 (WebDB) 8 4600 (GPS-PM) 3000 (NCS) 3300 (PTS) 9 2000 (NCS) 2000 (NCS) 6666 (WebSys) 10 2224 (BICU) 2000 (NCS) ƒ The default settings for Keys 1 to 10 are all zero (“0”). Key to Acronyms Acronym Meaning Acronym Meaning ECS Engine Control Service NFA Net File Application GPS GW Print Service PDL Printer Design Language GSP-PM GW Print Service – Print Module PTS Print Server IMH Image Memory Handler SCS System Control Service MCS Memory Control Service SRM System Resource Management NCS Network Control Service WebDB Web Document Box (Document Server) The machine is now set to record the debuggi ng information automatically on the HDD (the target selected with SP5857-002) for the events that you selected with SP5858 and the memory modules selected with SP5859. Please keep the following important point s in mind when you do this setting: ƒ Note that the number entries for Keys 1 to 5 are the same for the Copy, Printer, Scanner, and Web memory modules. ƒ The initial settings are all zero. ƒ These settings remain in effect until you c hange them. Be sure to check all the settings, Rev. 04/07/2009
SM 5-427 B230/B237/D042 Service Tables especially the settings for Keys 6 to 10. To sw itch off a key setting, enter a zero for that key. ƒ You can select any number of keys from 1 to 10 (or all) by entering the corresponding 4-digit numbers from the table. ƒ You cannot mix settings for the groups (COP Y, PRINTER, etc.) for 006 to 010. For example, if you want to create a PRINTER debug log you must select the settings from the 9 available selections for the “PRINTER” column only. ƒ One area of the disk is reserved to store the debug log. The size of this area is limited to 4 MB. 5.9.2 RETRIEVING THE DEBUG LOG FROM THE HDD Retrieve the debug log by copying it from the hard disk to an SD card. 1. Insert the SD card into the service slot of the copier. 2. Enter the SP mode and execute SP5857-009 (Copy HDD to SD Card (Latest 4 MB)) to write the debugging data to the SD card. 3. Use a card reader to copy the file and send it for analysis to your local Ricoh representative by email. You can also send the SD card by regular mail if you want. 5.9.3 RECORDING ERRORS MANUALLY SC errors and jams only are recorded to t he debug log automatically. Please instruct the user to do the following immediately after o ccurrence to save the debug data for any other errors that occur while the customer engineer is not on site. Such problems also include a controller or panel freeze. ƒ You must previously switch on the Save Debug Feature (SP5857-001) and select the hard disk as the save desti nation (SP5857-002) if you want to use this feature. 1. Press (Clear Modes).on the operation panel when the error occurs. 2. On the control panel, enter “01”. Then hold down for at least 3 seconds until the machine beeps and then release it. Thi s saves the debug log to the hard disk for later retrieval with an SD card by the service representatives. 3. Switch the machine off and on to resume operation. The debug information for the error is saved on the hard disk. This lets the service representative retrieve it on their next visit by copying it from the HDD to an SD card. Rev. 04/07/2009
B230/B237/D042 5-428 SM 5.9.4 NEW DEBUG LOG CODES SP5857-015 Copy SD Card-to-SD Card: Any Desired Key This SP copies the log on an SD card (the file that contains the information written directly from shared memory) to a log specified by ke y number. The copy operation is executed in the log directory of the SD card inserted in th e same slot. (This function does not copy from one slot to another.) Each SD card can hold up to 4 MB of file data. Unique file names are created for the data during the copy operation to prevent overwriting files of the same name. This means that log data from more than one machine can be copied onto the same SC card. This command does not execute if ther e is no log on the HDD for the name of the specified key. SP5857-016 Create a File on HDD to Store a Log This SP creates a 32 MB file to store a log on the HDD. However, this is not a completely empty file. The created file will hold the num ber “2225” as the SCS key number and other non-volatile information. Even if this SP is not executed, a file is created on the HDD when the first log is stored on the HDD (it takes some time to complete this operation). This creates the possibility that the machine may be switched off and on before the log can be created completely. If you execute this SP to create the log file beforehand, this will greatly reduce the amount of time required to acquire the log information and save onto the HDD. With the file already created on the HDD for the log file, the data only needs to be recorded. A new log file does not need to be created. To create a new log file, do SP5857-011 to delete the debug log data from the HDD. Then do SP5857-016. SP5857-017 Create a File on SD Card to Store a Log This SP creates a 4 MB file to store a log on an SD card. However, this is not a completely empty file. The created file will hold the num ber “2225” as the SCS key number and other non-volatile information. Even if this SP is not executed, a file is created on the SD card when the first log is stored on the SD card (it takes some time to complete this operation). This creates the possibility that the machi ne may be switched off and on before the log can be created completely. If you execute this SP to create the log file beforehand, this will greatly reduce the amount of time required to acquire the log information and save onto the SD card. With the file already created on the SD card for the log file, the data only needs to be recorded; a new log file does not require creation. To create a new log file, do SP5857-012 to delete the debug log data from the SD card. Then do SP5857-017. Rev. 04/07/2009
SM 5-429 B230/B237/D042 Service Tables 5.10 DIP SWITCHES 5.10.1 CONTROLLER BOARD DIP SW No. OFF ON 1 Boot-up from Flash Memory Boot-up from SD card 2 to 8 Factory Use Only: Do not change the switch settings. 5.10.2 BICU BOARD DIP SW No. OFF ON 1 and 2 Factory Use Only: Do not change the switch settings. Rev. 04/07/2009
DETAILED DESCRIPTIONS SECTION 6 DETAILED DESCRIPTIONS REVISION HISTORY Page Date Added/Updated/New 13 09/05/2009 Toner Supply Control 13 ~ 15 03/30/2007 Toner Supply Control 21 06/24/2009 Lens Block Replacement 30 12/04/2006 Shutter Mechanism 49 03/30/2007 ITB Contact 49 ~ 50 09/05/2009 ITB Contact