Ricoh Mp C3000 Service Manual
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SM 4-69 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Finisher punch motor error The punch HP sensor is no t activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Punch HP sensor disconnected, defective ƒ Punch motor disconnected or defective ƒ Punch motor overload due to obstruction 760 B 1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch HP sensor and/or punch motor 4. Replace the finisher main board. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Finisher folder plate motor error The folder plate moves but is not det ected at the home position within the specified time. The 1s t detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Folder plate HP sensor disconnected, defective ƒ Folder plate motor di sconnected, defective ƒ Folder plate motor overloaded due to obstruction. 761 B 1. Check the connections and cables for the folder plate motor and HP sensor. 2. Check for blockages in the folder plate motor mechanism. 3. Replace the folder plate HP sensor and/or folder plate motor 4. Replace the finisher main board.
B230/B237/D042 4-70 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Punch movement motor error The punch unit moves but is not det ected at the home position within the specified time. The 1s t detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Motor harness disconnected, loose, defective ƒ Defective motor 763 B 1. Check the connections to the punch movement motor. 2. Defective punch movement motor No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Paper position sensor slide motor error The paper position sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Motor harness disconnected, loose, defective ƒ Defective motor 764 B 1. Check the connections to the p aper position sensor slide motor. 2. Defective paper position sensor slide motor. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Booklet finisher bottom fence lift motor error The bottom fence home position sensor is not activated within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Motor harness disconnected, loose, defective ƒ Defective motor 765 B 1. Check the connections to the bottom fence lift motor. 2. Defective bottom fence lift motor. ⇒ Rev. 03/2007
SM 4-71 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Booklet finisher lower retraction motor error The lower clamp roller home position s ensor is not activated within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Motor harness disconnected, loose, defective ƒ Defective motor 766 B 3. Check the connections to the lower retraction motor. 4. Defective lower retraction motor. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Shift motor error The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation. ƒ Defective shift motor ƒ Defective shift motor HP sensor 770 B 1. Check the connections to the shift motor and the shift motor HP sensor. 2. Defective shift motor or the shift motor HP sensor. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Bridge unit error The machine recognizes the finisher, but does not the bridge unit. ƒ Defective connector ƒ Broken harness 791 D 1. Check the connections between the bridge unit and the machine. 2. Install a new bridge unit. ⇒ Rev. 03/2007
B230/B237/D042 4-72 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher error The machine does not recognize the finisher, but recognizes the bridge unit. ƒ Defective connector ƒ Defective harness ƒ Incorrect installation 792 B 1. Check the connections between the finisher and the machine. 2. Install a new finisher. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Front jogger motor error ƒ The machine does not detect that the front jogger HP sensor is OFF for 40 ms after the front jogger fence moved. ƒ The machine does not detect that the front jogger fence HP sensor is ON for 830 ms after the front jogger fence returned to its home position. ƒ Defective front jogger motor ƒ Disconnected connector ƒ Overload to front jogger motor ƒ Defective front jogger fence HP sensor 793 B 1. Turn the main power switch off and on. 2. Check the connectors to the front jogger motor and front jogger fence HP sensor. 3. Check for problems in the jogger fence mechanism. 4. Replace the front jogger motor. 5. Replace the front jo gger fence HP sensor.
SM 4-73 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Rear jogger motor error ƒ The machine does not detect that the rear jogger HP sensor is OFF for 40 ms after the rear jogger fence moved. ƒ The machine does not detect that the rear jogger fence HP sensor is ON for 830 ms after the rear jogger fence returned to its home position. ƒ Defective rear jogger motor ƒ Disconnected connector ƒ Overload to rear jogger motor ƒ Defective rear jogger fence HP sensor 794 B 1. Turn the main power switch off and on. 2. Check the connectors to the rear jogger motor and rear jogger fence HP sensor. 3. Check for problems in the jogger fence mechanism. 4. Replace the rear jogger motor. 5. Replace the rear jo gger fence HP sensor. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Paper exit unit lift up/ down error ƒ The paper exit unit HP sensor does not turn off for 650 msec after the paper exit unit has lifted down. ƒ The paper exit unit HP sensor does not turn on for 650 msec after the paper exit unit has lifted up. ƒ Disconnected harness ƒ Defective paper exit unit contact motor ƒ Defective paper exit unit HP sensor 795 B 1. Check the harness connection. 2. Replace the paper exit unit contact motor. 3. Replace the paper exit unit HP sensor.
B230/B237/D042 4-74 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Transport belt solenoid error ƒ Disconnected harness ƒ Defective transport motor ƒ Transport belt HP sensor 796 B 1. Check the harness connection. 2. Replace the transport motor. 3. Replace the transport belt HP sensor. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) EEPROM data error ƒ Defective EEPROM on the main board 797 B 1. Check the harness connection. 2. Replace the main board. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Watch-dog error While the system program is running, other processes do not operate at all. ƒ Defective controller ƒ Software error 1. Replace the controller. 818 CTL B ƒ See Note 1 at the end of the SC table
SM 4-75 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
819 CTL
D Fatal error
Process error
System completely down
ƒ
Defective RAM DIMM
ƒ Defective ROM DIMM
ƒ Defective controller
ƒ Software error
1. Check and/or replace the RAM DIMM.
2. Check and/or replace the ROM DIMM.
3. Replace the controller.
[696E]
ƒ See Note 1 at the end of the SC table
Memory error
Unexpected system memory size
ƒ Defective RAM DIMM
ƒ Defective ROM DIMM
ƒ Defective controller
ƒ Software error
[766D]
1. Check and/or replace the RAM DIMM.
2. Check and/or replace the ROM DIMM.
3. Replace the controller.
Kernel stop error
The cache error trap occurs in the CPU.
ƒ CPU cache error
[4361]
1. Replace the controller.
Kernel stop error
B230/B237/D042 4-76 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
An error in the operation system (An error message is output.)
ƒ
Defective CPU
ƒ Defective memory
ƒ Defective flash memory
ƒ Incorrect software
1. Replace the memory.
2. Replace the controller.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
820 CTL
D Self-diagnostics error: CPU
[XXXX]: Detailed error code
CPU error
During the self-diagnosti
c, the controller CPU det ects an error. There
are 47 types of error code (0001 to 4005) depending on the cause of
the error. The CPU detects an error and displays the specific error code
with the program address where the error occurs.
ƒ System firmware problem
ƒ Defective controller [0001] to
[06FF]
[0801] to [4005] 1. Turn the main switch off and on.
2. Reinstall the controller system firmware.
3. Replace the controller.
When the problem cannot be fixed
with the above procedure, the
following information displayed on the screen needs to be fed back to a
technical support center.
ƒ SC code
ƒ Detailed error code
ƒ Program address
CPU/Memory Error [0702]
[0709]
[070A]
ƒ System firmware problem
SM 4-77 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) ƒ Defective RAM-DIMM ƒ Defective controller 1. Reinstall the controller system software. 2. Replace the RAM-DIMM. 3. Replace the controller. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 821 CTL D Self-diagnostics error: ASIC [XXXX]: Detailed error code ASIC error The write-&-verify check error has occurred in the ASIC. ƒ Defective ASIC device [0B00] 1. Replace the controller. ASIC detection error The I/O ASIC for system c ontrol is not detected. ƒ Defective ASIC ƒ Defective North Bridge and PCI I/F [0B06] 1. Replace the c ontroller board. SHM register error ƒ The initialization of bus connection or read for SHM fails. ƒ The register of SHM is diff erent from specified value. ƒ Defective connection bus ƒ Defective SHM [0B10] 1. Replace the controller board [0D05] Self-diagnosis error: ASIC
B230/B237/D042 4-78 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed. ƒ System firmware problem ƒ Defective RAM-DIMM ƒ Defective controller 1. Reinstall the controller system firmware. 2. Replace the RAM-DIMM. 3. Replace the c ontroller board. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 822 CTL B Self-diagnostic error: HDD (Hard Disk Drive) [XXXX]: Detailed error code [3003] Timeout error [3004] Command error When the main switch is turned on or starting the self-diagnostic, the HDD stays busy for the specified time or more. ƒ Loose connection ƒ Defective HDD ƒ Defective controller 1. Check that the HDD is correctly connected to the controller. 2. Replace the HDD. 3. Replace the controller.