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Ricoh Mp C3000 Service Manual

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SM 5-403 B230/B237/D042 
Service 
Tables 
[Compression ratio of ClearLight PDF]   
2024 
Selects the compression ratio for clearlight  PDF for the two settings that can be 
selected at the operation panel. 
2024 1  Compression Ratio (Normal image)  [5 to 95 / 20 / 1 /step ] 
2024 2  Compression Ratio (High comp image)  *CTL
[5 to 95 /  20 / 1 /step ] 
 
5.5  REBOOT/SYSTEM SETTING RESET 
5.5.1 SOFTWARE RESET 
You can reboot the software with one of the following two procedures: 
1.  Turn the main power switch off and on. 
2.  Press and hold down 
   together for over 10 seconds. When the machine beeps 
once, release both buttons. After “Now loadi ng. Please wait” shows for a few seconds, 
the copy window will open. The mach ine is ready for normal operation. 
5.5.2 SYSTEM SETTINGS AND COPY SETTING RESET 
System Setting Reset 
The system settings in the UP mode can be  reset to their defaults. Use the following 
procedure. 
1. Press User Tools/Counter 
. 
2. Hold down 
  and then press System Settings. 
 
ƒ  You must press 
 first. 
 
3.  Press yes when the message prompts you to c onfirm that you want to reset the system 
settings. 
4.  Press exit when the message tells y ou that the settings have been reset. 
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B230/B237/D042 5-404 SM 
Copier Setting Reset 
Use the following procedure to reset the copy settings in the UP mode to their defaults. 
1. Press User Tools/Counter 
. 
2. Hold down 
  and then press Copier/Document Server Settings. 
 
ƒ  You must press 
 first. 
 
3.  Press “Yes” when the message prompts you  to confirm that you want to reset the 
Copier Document Server settings. 
4.  Press exit when the message tells y ou that the settings have been reset. 
 
5.6 FIRMWARE UPDATE 
To update the firmware for this machine, you must have the new version of the firmware 
downloaded onto an SD (Secure Digital) Card. The  SD Card is inserted into SD Card Slot 3 
on the right side of the controller box. 
 
5.6.1 TYPE OF FIRMWARE 
There are 16 types of firmware as shown below. 
Type of firmware  Function  Location of 
firmware   Message shown
 
Engine    Printer engine control BICU Flash ROM Engine 
System/Copy Operating system  Flash ROM on the  System/Copy 
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SM 5-405 B230/B237/D042 
Service 
Tables 
Application controller  board 
Netfile Application  Feature  application Printer/scanner 
SD card NetworkDocBox 
Printer Application 
Feature application  Printer/scanner 
SD card SD Printer 
Scanner 
Application  Feature application  Printer/scanner 
SD card SD Scanner 
Fax Application  F
eature application  Flash ROM on the 
controller board Fax 
NIB Network 
Interface Printer/scanner 
SD card  Network 
Operation Panel  Panel control 
 Operation Panel OpePanel.  
Fax FCU Fax control  FCU GWFCU 3-3 
Language  
(16 languages)  Language firmware 
Two languages can be 
selected from 16 
languages. 
Operation Panel  LANG 
WebDocBox 
Document server 
application  Printer/scanner 
SD card 
Web Uapl 
WebSys 
Web Service application Printer/scanner 
SD card Web Support 
PS3  Page description 
language (PostScript3)  PS3 SD card  Option PS3 
DESS Security 
control Printer/Scanner 
SD card  Security Module 
ARDF ARDF 
control ARDF ADF 
Finisher (B793 
only) Finisher control  Finisher (B793 
only) Finisher 
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B230/B237/D042 5-406 SM 
 
5.6.2 BEFORE YOU BEGIN 
An SD card is a precision device. Always observe the following precautions when you 
handle SD cards: 
ƒ  Always switch the machine off before you insert an SD card. Never  insert the SD card 
into the slot with the power on. 
ƒ  Do not remove the SD card from the serv ice slot after the power has been switched on. 
ƒ  Never switch the machine off while the  firmware is downloading from the SD card. 
ƒ  Keep SD cards in a safe location where they are not exposed to high temperature, high  humidity, or exposure to direct sunlight. 
ƒ  Always handle SD cards with care. Do not  bend or scratch them. Do not let the SD 
card get exposed to shock or vibration. 
ƒ  Make sure that the write protection of  an SD card is unlocked when you download an 
application to it. If not, downloading fails and a download error (e.g. Error Code 44) 
occurs during a firmware upgrade. 
Keep the following points in mind when you use the firmware update software: 
ƒ  “Upload” means to send data from the machi ne to the SD card.    “Download” means to 
send data from the SD card to the machine. 
ƒ  To select an item on the LCD, touch the  appropriate button on the soft touch-screen of 
the LCD, or, press the appropriate number  key on the 10-key pad of the operation 
panel. For example, when “Exit (0)” shows  on the screen you can touch the Exit button 
on the screen, or, press the 
  button on the operation  panel of the copier. 
ƒ  Make sure that the machine is disconnect ed from the network to prevent a print job 
from arriving while the firmware update is  in progress before you start the firmware 
update procedure. 
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SM 5-407 B230/B237/D042 
Service 
Tables 
 
5.6.3 UPDATING FIRMWARE  
Preparation 
1.  If the SD card is blank, copy the ent ire “romdata” folder onto the SD card. 
2.  If the card already contains the “romdata”  folder, copy the “B230” folder onto the card. 
If the card already contains folders up to “B 230”, copy the necessary firmware files (e.g. 
B230xxxx.fwu) into this folder. 
 
ƒ  Do not put multiple machine firmware 
programs on the same SD card. Copy 
the only model firmware you want. 
ƒ  Controller firmware and operation panel  firmware cannot be updated at the same 
time. It is recommended to update 
firmware modules one by one. 
 
 
 
 
   
1.  Turn the main power switch off. 
2.  Remove the slot cover [A] (
 x 1). 
3.  Insert the SD card into SD Card Slot 3. Make sure the label on the SD ca\
rd [B] 
faces the rear side of the machine. 
4.  Slowly push the SD card into the slot so  it locks in place. You will hear it click. 
Make sure the SD card locks in place.   
 
ƒ  To remove the SD card, push it in to  unlock the spring lock. Then release it so 
it pops out of the slot. 
5.  Disconnect the network cable from the c opier if the machine is connected to a 
network. 
6.  Switch the main power switch on. After about 45 seconds, the initial version  update screen appears on the LCD in English. 
7.  On the screen, touch the button or press the corresponding number key on the  operation panel to select the item in the menu that you want to update. 
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B230/B237/D042 5-408 SM 
 
ROM/NEW   What it means 
ROM: Tells you the number of the module 
and name of the version currently 
installed. The first line is the module number, the second line the 
version name. 
NEW:  Tells you the number of the module 
and name version on the SD card. 
The first line is the module number,  the second line the version name. 
 
8.  Touch “UpDate (#)” (or 
) to start the update. 
 
ƒ  The progress bar does not show for the operation panel firmware after you 
touch “OpPanel”. The power  on key flashes on and off at 0.5 s intervals when 
the LCDC firmware is updating. The  power key flashes on and off at 3 s 
intervals when the update is finished. 
9.  The Update is Done message appears on the operation panel after completing  the updating. The message differs depe nding on the firmware that has been 
updated. 
10.  Switch the copier main power switch off when you see the “Update is Done”  message or follow the procedure that is displayed on the operation panel. 
11.  Press in the SD card to release it. Then remove it from the slot. 
12.  Switch the copier on for normal operation.  Error Messages  
An error message shows in the first line  if an error occurs during the download. 
The error code consists of the letter  “E” and a number. The example above shows 
error “E24” displayed.    For details, refer to the Error Message Table. (
 Handling 
Firmware Update Errors) 
Firmware Update Error 
If a firmware update error occurs, this m eans the update was cancelled during the update 
because the module selected for update was not on the SD card. 
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SM 5-409 B230/B237/D042 
Service 
Tables 
 
 
Recovery after Power Loss 
If the ROM update is interrupted as a result of ac cidental loss of power while the firmware 
is updating, then the correct  operation of the machine cannot be guaranteed after the 
machine is switched on again. If the ROM updat e does not complete successfully for any 
reason, then in order to ensure the correct  operation of the machine, the ROM update error 
will continue to show until the ROM is updated successfully. 
In this case, insert the card again and switch on the machine to continue the firmware 
download automatically from the card without the menu display. 
5.6.4 UPDATING THE LCDC  FOR THE OPERATION PANEL 
Do the following procedure to update the LCDC (LCD Control Board). 
1.  Turn the copier main switch off. 
2.  Insert the SD card into SD Card Slot 3. 
3.  Switch the copier main switch on. 
4.  The initial screen opens in English after about 45 seconds. 
5.  Touch “Ope Panel.xx”. 
6.  xx differs depending on the destination. 
7.  Touch  “UpDate(#) or (
) to start the update. 
8.  Downloading starts after about 9 seconds. 
9.  The operation panel goes off and the main power on key flashes in red at 0.5 s 
intervals when the data is downloading. The same key starts flashing in green at 
1 s intervals when the update is finished. 
10.  Switch the copier main power switch off and remove the SD card. Then switch  the copier on. 
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B230/B237/D042 5-410 SM 
5.6.5 DOWNLOADING STAMP DATA 
The stamp data should be downloaded from the controller firmware to the hard disks at the 
following times: 
ƒ  After the hard disks have been replaced. 
The print data contains the controller software. Execute SP 5853 to download the fixed 
stamp data required by the hard disks.   
1.  Enter the SP mode. 
2.  Select SP5853 and then press “EXECUTE”. The following screen opens while  the stamp data is downloading. 
 
The download is finished when the  message prompts you to close. 
 
3.  Press the “Exit” button. Then turn the copier off and on again. 
 
5.6.6 NVRAM DATA UPLOAD/DOWNLOAD 
Uploading Content of  NVRAM to an SD card 
Do the following procedure to upload SP code  settings from NVRAM to an SD card.   
 
ƒ  This data should always be uploaded to  an SD card before the NVRAM is 
replaced. 
ƒ  Make sure that the write prot ection of an SD card is unlocked 
1.  Do SP5990-001 (SMC Print) before you swit ch the machine off. You will need a 
record of the NVRAM settings if the upload fails. 
2.  Switch the copier main power switch off. 
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SM 5-411 B230/B237/D042 
Service 
Tables 
3.  Insert the SD card into SD card slot 3. Then switch the copier on. 
4.  Execute SP5824-001 (NVRAM Data Upload) and then press the “Execute” key 
5.  The following files are coped to an NVRAM folder on the SD card when the 
upload procedure is finished. The file is saved to the path and the following 
filename:  
NVRAM¥.NV 
Here is an example with Serial Number “K5000017114”: 
NVRAM¥K5000017114.NV  
6.  In order to prevent an error during the download, be sure to mark the SD card  that holds the uploaded data with the number of the machine from which the 
data was uploaded. 
 
ƒ  You can upload NVRAM data from more than one machine to the same SD 
card. 
 
Downloading an SD Card to NVRAM 
Do the following procedure to download SP data from an SD card to the NVRAM in the 
machine.  
ƒ  The NVRAM data down load may fail if the  SD card with the NVRAM data is damaged, 
or if the connection between the  controller and BICU is defective. 
ƒ  Do the download procedure  again if the download fails. 
ƒ  Do the following procedure if the second attempt fails: 
ƒ  Enter the NVRAM data manually using the  SMC print you created before uploading the 
NVRAM data. 
1.  Switch the copier main power switch off. 
2.  Insert the SD card with the NVRAM data into SD Card Slot 3. 
3.  Switch the copier main power switch on. 
4.  Do SP5825-001 (NVRAM Data Download) and press the “Execute” key. 
 
ƒ  The serial number of the file on the SD  card must match the serial number of 
the machine for the NVRAM data to download successfully. The download 
fails if the serial numbers do not match. 
This procedure does not download  the following data to the NVRAM: 
ƒ Total Count 
ƒ  C/O, P/O Count 
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B230/B237/D042 5-412 SM 
5.6.7 ADDRESS BOOK UPLOAD/DOWNLOAD 
Information List 
The following information is possible to be uploaded and downloaded. 
Information  
ƒ Registration No. 
ƒ User Code 
ƒ E-mail 
ƒ Protection Code 
ƒ Fax Destination 
ƒ Fax Option 
ƒ Group Name 
ƒ Key Display  ƒ Select Title  
ƒ Folder 
ƒ Local Authentication 
ƒ Folder Authentication 
ƒ Account ACL 
ƒ  New Document Initial 
ACL 
ƒ LDAP Authentication 
Download 
1.  Prepare a formatted SD card.   
2.  Make sure that the write-protection on the SD card is off. 
3.  Turn off the main power switch of the main machine. 
4.  Remove the slot cover 3 at the left rear side of the machine (
 x 1). 
5.  Install the SD card into the SD card slot 3 (for service use). 
6.  Turn on the main power switch. 
7.  Enter the SP mode. 
8.  Do SP5-846-051 (Backup All Addr Book). 
9.  Exit the SP mode, and then turn off the main power switch. 
10.  Remove the SD card form the SD card slot 3. 
11.  Install the slot cover 3. 
 
ƒ  If the capacity of SD card is not enough  to store the local user information, an 
error message is displayed. 
ƒ  Carefully handle the SD card, which contai ns user information. Do not take it 
back to your location. 
Upload 
1.  Turn off the main power switch of the main machine. 
2.  Remove the slot cover 3 at the left rear side of the machine (
 x 1). 
3.  Install the SD card, which has already  been uploaded, into the SD card slot 3. 
4.  Turn on the main power switch. 
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