Ricoh Mp C3000 Service Manual

							Error Codes 
SM 19 B786 
B786 
Fax Option 
Code  Meaning Suggested Cause/Action  
confidential or transfer 
mode  ƒ  Try adjusting the tx level and/or cable 
equalizer settings. 
ƒ  The other end may hav e disconnected, or it 
may be defective; try calling another machine. 
ƒ  If the rx signal level is too low, there may be a 
line problem. 
Cross reference  
See error code 0-08. 
0-20  Facsimile data not  received within 6 s of 
retraining  ƒ  Check the line connection. 
ƒ Replace the FCU. 
ƒ  Check for line problems. 
ƒ  Try calling another fax machine. 
ƒ  Try adjusting the recons
truction time for the 
first line and/or rx cable equalizer setting. 
Cross reference  
Reconstruction time - G3 Switch 0A, bit 6 
Rx cable equalizer - G3 Switch 07 (PSTN) 
0-21  EOL signal (end-of-line)  from the other end not 
received within 5 s of the 
previous EOL signal  ƒ  Check the connections between the FCU and 
line. 
ƒ  Check for line noise or other line problems. 
ƒ Replace the FCU. 
ƒ  The remote machine may be defective or may  have disconnected. 
Cross reference  
Maximum interval between EOLs and between 
ECM frames - G3 Bit Switch 0A, bit 4 
0-22  The signal from the other  end was interrupted for 
more than the acceptable 
modem carrier drop time 
(default: 200 ms)  ƒ  Check the line connection. 
ƒ Replace the FCU. 
ƒ  Defective remote terminal. 
ƒ  Check for line noise or other line problems. 
ƒ  Try adjusting the acceptable modem carrier 
drop time. 
Cross reference  
Acceptable modem carrier drop time - G3 Switch 
0A, bits 0 and 1 
0-23  Too many errors during  reception  ƒ  Check the line connection. 
ƒ Replace the FCU. 
ƒ  Defective remote terminal. 
ƒ  Check for line noise or other line problems. 
ƒ  Try asking the other end to adjust their tx 
level. 
ƒ  Try adjusting the rx cable equalizer setting 
and/or rx error criteria. 
Cross reference  
Rx cable equalizer - G3 Switch 07 (PSTN) 
Rx error criteria - Communication Switch 02, bits 0 
and 1  
						

							Error Codes 
B786 20  SM 
Code Meaning Suggested Cause/Action  
0-30  The other terminal did not 
reply to NSS(A) in AI short 
protocol mode  ƒ  Check the line connection. 
ƒ  Try adjusting the tx level and/or cable 
equalizer settings. 
ƒ  The other terminal may not be compatible. 
Cross reference  
Dedicated tx parameters - Section 4 
0-32  The other terminal sent a  DCS, which contained 
functions that the receiving 
machine cannot handle.  ƒ  Check the protocol dump list. 
ƒ  Ask the other part
y to contact the 
manufacturer. 
0-33  The data reception (not  ECM) is not completed 
within 10 minutes.  ƒ  Check the line connection. 
ƒ  The other terminal may have a defective 
modem/FCU. 
0-52  Polarity changed during 
communication  ƒ  Check the line connection. 
Retry communication. 
0-55  FCU does not detect the  SG3.   ƒ  FCU firmware or board defective. 
ƒ  SG3 firmware or board defective. 
0-56  The stored message data 
exceeds the capacity of 
the mailbox in the SG3.  ƒ  SG3 firmware or board defective. 
0-70  The communication mode 
specified in CM/JM was 
not available 
(V.8 calling and called 
terminal)  ƒ  The other terminal did not have a compatible 
communication mode (e.g., the other terminal 
was a V.34 data modem and not a fax 
modem.) 
ƒ  A polling tx file was not ready at the other  terminal when polling rx was initiated from the 
calling terminal.  
0-74  The calling terminal fell  back to T.30 mode, 
because it could not detect 
ANSam after sending CI.  ƒ  The calling terminal could not detect ANSam 
due to noise, etc. 
ƒ  ANSam was too short to detect. 
ƒ  Check the line c onnection and condition. 
ƒ  Try making a call to another V.8/V.34 fax. 
0-75  The called terminal fell  back to T.30 mode, 
because it could not detect 
a CM in response to 
ANSam (ANSam timeout).  ƒ  The terminal could not detect ANSam. 
ƒ  Check the line c
onnection and condition. 
ƒ  Try receiving a call from another V.8/V.34 fax. 
0-76  The calling terminal fell  back to T.30 mode, 
because it could not detect 
a JM in response to CM 
(CM timeout).  ƒ  The called terminal c
ould not detect a CM due 
to noise, etc. 
ƒ  Check the line c onnection and condition. 
ƒ  Try making a call to another V.8/V.34 fax. 
0-77  The called terminal fell  ƒ  The calling terminal could not detect a JM due  
						

							Error Codes 
SM 21 B786 
B786 
Fax Option 
Code  Meaning Suggested Cause/Action  
back to T.30 mode, 
because it could not detect 
a CJ in response to JM 
(JM timeout).  to noise, etc. 
ƒ  A network that has  narrow bandwidth cannot 
pass JM to the other end. 
ƒ  Check the line c onnection and condition. 
ƒ  Try receiving a call from another V.8/V.34 fax. 
0-79  The called terminal  detected CI while waiting 
for a V.21 signal.  ƒ  Check for line noise or other line problems. 
ƒ  If this error occurs, the called terminal falls 
back to T.30 mode. 
0-80  The line was disconnected  due to a timeout in V.34 
phase 2 – line probing. 
0-81  The line was disconnected due to a timeout in V.34 
phase 3 – equalizer 
training. 
0-82  The line was disconnected due to a timeout in the 
V.34 phase 4 – control 
channel start-up. 
0-83  The line was disconnected 
due to a timeout in the 
V.34 control channel 
restart sequence.  ƒ  The guard timer expired while starting these 
phases. Serious noise, narrow bandwidth, or 
low signal level can cause these errors. 
If these errors happen at the transmitting terminal: 
ƒ  Try making a call at a later time. 
ƒ  Try using V.17 or a slower modem using  dedicated tx parameters. 
ƒ  Try increasing the tx level. 
ƒ  Try adjusting the tx cable equalizer setting. 
If these errors happen at the receiving terminal: 
ƒ  Try adjusting the rx  cable equalizer setting. 
ƒ  Try increasing the tx level. 
ƒ  Try using V.17 or a slower modem if the same  error is frequent when receiving from multiple 
senders. 
0-84  The line was disconnected  due to abnormal signaling 
in V.34 phase 4 – control 
channel start-up.  ƒ  The signal did not stop within 10 s. 
ƒ  Turn off the machine, then turn it back on. 
ƒ  If the same error is frequent, replace the FCU.
0-85  The line was disconnected 
due to abnormal signaling 
in V.34 control channel 
restart.  ƒ  The signal did not stop within 10 s. 
ƒ  Turn off the machine, then turn it back on. 
ƒ  If the same error is frequent, replace the FCU.
0-86  The line was disconnected 
because the other terminal 
requested a data rate 
using MPh that was not 
available in the currently 
selected symbol rate.  ƒ  The other terminal was incompatible. 
ƒ  Ask the other part
y to contact the 
manufacturer. 
0-87  The control channel  started after an 
unsuccessful primary 
channel.  ƒ  The receiving terminal restarted the control 
channel because data recept ion in the primary 
channel was not successful. 
ƒ  This does not result in an error  communication. 
0-88  The line was disconnected  ƒ  Try using a lower data rate at the start.  
						

							Error Codes 
B786 22  SM 
Code Meaning Suggested Cause/Action  
because PPR was 
transmitted/received 9 
(default) times within the 
same ECM frame.  ƒ  Try adjusting the cable equalizer setting. 
2-11  Only one V.21 connection 
flag was received  ƒ Replace the FCU. 
2-12  Modem clock irregularity 
ƒ Replace the FCU. 
2-13  Modem initialization error ƒ  Turn off the machine, then turn it back on. 
ƒ  Update the modem ROM. 
ƒ Replace the FCU. 
2-23 JBIG compression or 
reconstruction error  ƒ  Turn off the machine, then turn it back on. 
2-24 JBIG ASIC error 
ƒ  Turn off the machine, then turn it back on. 
2-25  JBIG data reconstruction 
error (BIH error) 
2-26  JBIG data reconstruction error (Float marker error) 
2-27  JBIG data reconstruction error (End marker error) 
2-28  JBIG data reconstruction error (Timeout)  ƒ  JBIG data error 
ƒ  Check the sender’s JBIG function. 
ƒ  Update the MBU ROM. 
2-29  JBIG trailing edge maker 
error  ƒ FCU defective 
ƒ  Check the destination device. 
2-50  The machine resets itself 
for a fatal FCU system 
error  ƒ  If this is frequent, update the ROM, or replace 
the FCU. 
2-51  The machine resets itself  because of a fatal 
communication error  ƒ  If this is frequent, update the ROM, or replace 
the FCU. 
2-53  Snd msg() in the manual  task is an error because 
the mailbox for the 
operation task is full.  ƒ  The user did the same operation many times, 
and this gave too much load to the machine. 
4-01  Line current was cut  ƒ  Check the line connector. 
ƒ  Check for line problems. 
ƒ Replace the FCU. 
4-10 Communication failed 
because of an ID Code 
mismatch (Closed 
Network) or Tel. No./CSI  ƒ  Get the ID Codes the same and/or the CSIs 
programmed correctly, then resend. 
ƒ  The machine at the other end may be  defective.  
						

							Error Codes 
SM 23 B786 
B786 
Fax Option 
Code  Meaning Suggested Cause/Action  
mismatch (Protection 
against Wrong 
Connections) 
5-10  DCR timer expired  ƒ Replace the FCU. 
5-20 Storage impossible 
because of a lack of 
memory 
5-21 Memory overflow  ƒ  Temporary memory shortage. 
ƒ  Test the SAF memory. 
5-23  Print data error when 
printing a substitute rx or 
confidential rx message  ƒ  Test the SAF memory. 
ƒ  Ask the other end to resend the message. 
5-25  SAF file access error 
ƒ  Replace an SD card or HDD. 
ƒ  Replace the FCU.  
6-00  G3 ECM - T1 time out 
during reception of 
facsimile data 
6-01  G3 ECM - no V.21 signal was received 
6-02  G3 ECM - EOR was received  ƒ  Try adjusting the rx cable equalizer. 
ƒ Replace the FCU. 
6-04  G3 ECM - RTC not 
detected  ƒ  Check the line connection. 
ƒ  Check for a bad line or defective remote 
terminal. 
ƒ Replace the FCU. 
6-05  G3 ECM - facsimile data 
frame not received within 
18 s of CFR, but there was 
no line fail  ƒ  Check the line connection. 
ƒ  Check for a bad line or defective remote 
terminal. 
ƒ Replace the FCU. 
ƒ  Try adjusting the rx cable equalizer 
Cross reference  
ƒ  Rx cable equalizer - G3 Switch 07 (PSTN) 
6-06  G3 ECM - coding/decoding  error  ƒ Defective FCU. 
ƒ  The other terminal may be defective. 
6-08  G3 ECM - PIP/PIN 
received in reply to 
PPS.NULL  ƒ  The other end pressed Stop during 
communication. 
ƒ  The other terminal may be defective. 
6-09  G3 ECM - ERR received  ƒ  Check for a noisy line. 
ƒ  Adjust the tx levels of the communicating 
machines. 
ƒ  See code 6-05.  
						

							Error Codes 
B786 24  SM 
Code Meaning Suggested Cause/Action  
6-10  G3 ECM - error frames still 
received at the other end 
after all communication 
attempts at 2400 bps   ƒ  Check for line noise. 
ƒ  Adjust the tx level (use NCU parameter 01 or 
the dedicated tx parameter for that address). 
ƒ  Check the line connection. 
ƒ  Defective remote terminal. 
6-21  V.21 flag detected during  high speed modem 
communication  ƒ  The other terminal may be defective or 
incompatible. 
6-22  The machine resets the  sequence because of an 
abnormal handshake in 
the V.34 control channel  ƒ  Check for line noise. 
ƒ  If the same error occurs frequently, replace 
the FCU. 
ƒ  Defective remote terminal. 
6-99  V.21 signal not stopped  within 6 s  ƒ Replace the FCU. 
13-17  SIP user name registration 
error  ƒ  Double registration of the SIP user name. 
ƒ  Capacity for user-name registration in the SIP 
server is not sufficient. 
13-18  SIP server access error  ƒ  Incorrect initial setting for the SIP server. 
ƒ  Defective SIP server. 
14-00 SMTP Send Error ƒ  Error occurred during sending to the SMTP 
server. Occurs for any error other than 14-01 
to 16. For example, the mail address of the 
system administrator is not registered. 
14-01  SMTP Connection Failed  ƒ  Failed to connect to the SMTP server 
(timeout) because the se rver could not be 
found.  
ƒ  The PC is not ready to transfer files. 
ƒ  SMTP server not functioning correctly. 
ƒ  The DNS IP address is not registered. 
ƒ  Network not operating correctly. 
ƒ  Destination folder selection not correct. 
14-02  No Service by SMTP 
Service (421)  ƒ  SMTP server operating incorrectly, or the 
destination for direct SMTP sending is not 
correct. 
ƒ  Contact the system administrator and check  that the SMTP server  has the correct settings 
and operates correctly. 
ƒ  Contact the system administrator for direct  SMTP sending and check the sending 
destination. 
14-03  Access to SMTP Server  Denied (450)  ƒ  Failed to access the SMTP server because 
the access is denied.  
ƒ  SMTP server operating incorrectly. Contact  the system administrator to determine if there  
						

							Error Codes 
SM 25 B786 
B786 
Fax Option 
Code  Meaning Suggested Cause/Action  
is a problem with the SMTP server and to 
check that the SMTP server settings are 
correct. 
ƒ  Folder send destination is incorrect. Contact  the system administrato r to determine that the 
SMTP server settings and path to the server 
are correct. 
ƒ  Device settings incorrect. Confirm that the  user name and password settings are correct. 
ƒ  Direct SMTP destination incorrect. Contact 
the system administrator to determine if there 
is a problem at the des tination at that the 
settings at the destination are correct. 
14-04  Access to SMTP Server  Denied (550)  ƒ  SMTP server operating incorrectly 
ƒ  Direct SMTP sending not operating correctly 
14-05  SMTP Server HDD Full 
(452)  ƒ  Failed to access the SMTP server because 
the HDD on the server is full. 
ƒ  Insufficient free space on the HDD of the  SMTP server. Contact the system 
administrator and check the amount of space 
remaining on the SMTP server HDD. 
ƒ  Insufficient free space on the HDD where the  destination folder is located. Contact the 
system administrator  and check the amount of 
space remaining on the HDD where the target 
folder is located. 
ƒ  Insufficient free space on the HDD at the  target destination for SMTP direct sending. 
Contact the system administrator and check 
the amount of space remaining on the target 
HDD. 
14-06  User Not Found on SMTP  Server (551)  ƒ  The designated user does not exist. 
ƒ  The designated user does not exist on the 
SMTP server. 
ƒ  The designated address is not for use with 
direct SMTP sending. 
14-07  Data Send to SMTP  Server Failed (4XX)  ƒ  Failed to access the SMTP server because 
the transmission failed.  
ƒ  PC not operating correctly. 
ƒ  SMTP server operating incorrectly 
ƒ  Network not operating correctly. 
ƒ  Destination folder setting incorrect. 
ƒ  Direct SMTP sending not operating correctly. 
14-08  Data Send to SMTP  Server Failed (5XX)  ƒ  Failed to access the SMTP server because 
the transmission failed.  
ƒ  SMTP server operating incorrectly 
ƒ  Destination folder setting incorrect.  
						

							Error Codes 
B786 26  SM 
Code Meaning Suggested Cause/Action  
ƒ  Direct SMTP sending not operating correctly. 
ƒ  Software application error. 
14-09  Authorization Failed for 
Sending to SMTP Server  ƒ  POP-Before-SMTP or SMTP authorization 
failed. 
ƒ  Incorrect setting for file transfer 
14-10 Addresses Exceeded  ƒ  Number of broadcast addresses exceeded the 
limit for the SMTP server. 
14-11 Buffer Full  ƒ  The send buffer is full so the transmission 
could not be completed. Buffer is full due to 
using Scan-to-Email while the buffer is being 
used send mail at the same time. 
14-12  Data Size Too Large  ƒ  Transmission was cancelled because the 
detected size of the  file was too large. 
14-13 Send Cancelled  ƒ  Processing is interrupted because the user 
pressed Stop. 
14-14  Security Locked File Error  ƒ  Update the software because of the defective 
software. 
14-15  Mail Data Error  ƒ  The transmitting a mail is interrupted via DCS 
due to the incorrect data. 
ƒ  Update the software bec ause of the defective 
software.  
14-16  Maximum Division Number  Error  ƒ  When a mail is divided for the mail 
transmission and the division number of a 
mail are more than the  specified number, the 
mail transmission is interrupted. 
ƒ  Update the software bec ause of the defective 
software. 
14-17 Incorrect Ticket  ƒ  Update the software because of the defective 
software. 
14-18  Access to MCS File Error  ƒ  The access to MCS file is denied due to the 
no permission of access. 
ƒ  Update the software bec ause of the defective 
software. 
14-30  MCS File Creation Failed  Failed to create the MCS file because:  ƒ  The number of files created with other applications on the Do cument Server has 
exceeded the limit. 
ƒ  HDD is full or not operating correctly. 
ƒ Software error. 
14-31  UFS File Creation Failed  UF S file could not be created: 
ƒ  Not enough space in UFS area to handle both  Scan-to-Email and IFAX transmission.  
						

							Error Codes 
SM 27 B786 
B786 
Fax Option 
Code  Meaning Suggested Cause/Action  
ƒ  HDD full or not operating correctly. 
ƒ Software error. 
14-32  Cancelled the Mail Due to 
Error Detected by NFAX  ƒ  Error detected with NFAX and send was 
cancelled due to a software error. 
14-33  No Mail Address For the  Machine  ƒ  Neither the mail address of the machine nor 
the mail address of the network administrator 
is registered. 
14-34  Address designated in the  domain for SMTP sending 
does not exist  ƒ  Operational error in normal mail sending or 
direct SMTP sending. 
ƒ  Check the address selected in the address 
book for SMTP sending. 
ƒ  Check the domain selection. 
14-50  Mail Job Task Error  Due to an FCU mail job task error, the send was  cancelled: 
ƒ  Address book was being edited during creation of the not ification mail. 
ƒ Software error. 
14-51 UCS Destination  Download Error   Not even one return notification can be 
downloaded: 
ƒ  The address book was being edited. 
ƒ  The number for the s
pecified destination does 
not exist (it was deleted or edited after the job 
was created). 
14-60  Send Cancel Failed  ƒ  The cancel operation by the user failed to 
cancel the send operation. 
14-61 Notification Mail Send  Failed for All Destinations  ƒ  All addresses for return notification mail failed. 
14-62  Transmission Error due to 
the existence of zero line 
page  ƒ  When the 0 line page exists in received pages 
with G3 communication, the transmission is 
interrupted. 
15-01  POP3/IMAP4 Server Not  Registered  ƒ At startup, the system
 detected that the IP 
address of the POP3/IMAP4 server has not 
been registered in the machine.  
15-02 POP3/IMAP4 Mail Account  Information Not Registered ƒ  The POP3/IMAP4 mail account has not been 
registered.  
15-03 Mail Address Not  Registered  ƒ  The mail address has not been registered.  
15-10  DCS Mail Receive Error 
ƒ  Error other than 15-11 to 15-18. 
15-11  Connection Error The DNS or POP3/IMAP4 server could not be 
found: 
ƒ  The IP address for DNS or POP3/IMAP4  
						

							Error Codes 
B786 28  SM 
Code Meaning Suggested Cause/Action  
server is not stored in the machine.  
ƒ  The DNS IP address is not registered.  
ƒ  Network not operating correctly. 
15-12 Authorization Error  POP3 /IMAP4 send authorization failed: 
ƒ  Incorrect IFAX user name or password. 
ƒ  Access was attempted by another device,  such as the PC. 
ƒ  POP3/IMAP4 settings incorrect. 
15-13  Receive Buffer Full  ƒ  Occurs only during manual reception. 
Transmission cannot be received due to 
insufficient buffer space. The buffer is being 
used for mail send or Scan-to-Email. 
15-14  Mail Header Format Error  ƒ  The mail header is not standard format. For 
example, the Date line description is incorrect.
15-15  Mail Divide Error  ƒ  The e-mail is not in standard format. There is 
no boundary between parts of the e-mail, 
including the header. 
15-16  Mail Size Receive Error  ƒ  The mail cannot be received because it is too 
large. 
15-17 Receive Timeout  ƒ  May occur during manual receiving only 
because the network  is not operating 
correctly. 
15-18 Incomplete  Mail Received ƒ  Only one portion of the mail was received. 
15-31  Final Destination for 
Transfer Request 
Reception Format Error  ƒ  The format of the fi
nal destination for the 
transfer request was incorrect. 
15-39 Send/Delivery Destination  Error  The transmission cannot be 
delivered to the final 
destination: 
ƒ  Destination file format is incorrect. 
ƒ  Could not create the des tination for the file 
transmission. 
15-41  SMTP Receive Error  ƒ  Reception rejected because the transaction 
exceeded the limit for t he “Auth. E-mail RX” 
setting. 
15-42  Off Ramp Gateway Error  ƒ  The delivery destination address was 
specified with Off Ramp Gateway OFF. 
15-43  Address Format Error  ƒ  Format error in the address of the Off Ramp 
Gateway. 
15-44 Addresses Over  ƒ  The number of addresses for the Off Ramp 
Gateway exceeded the limit of 30.