Ricoh Mp C3000 Service Manual
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![Page 291
SM 4-29 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
300 D AC charge output error [K]
301 D AC charge output error [M]
302 D AC charge output error [C]
303 D AC charge output error [Y]
The measured voltage is not proper when BICU measures the
charge output for each color.
ƒ
Disconnected or brok en high voltage cable
ƒ Defective or not installed PCU
ƒ Defective high voltage power supply
1. Check or replace the...](http://img.usermanuals.tech/thumb/64/98663/w64_mp-c3000-service-manual-1509271621_d-290.png "Page 291
SM 4-29 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
300 D AC charge output error [K]
301 D AC charge output error [M]
302 D AC charge output error [C]
303 D AC charge output error [Y]
The measured voltage is not proper when BICU measures the
charge output for each color.
ƒ
Disconnected or brok en high voltage cable
ƒ Defective or not installed PCU
ƒ Defective high voltage power supply
1. Check or replace the...")
![Page 292
B230/B237/D042 4-30 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
360 D TD sensor (Vt high) error 1: K
361 D TD sensor (Vt high) error 1: M
362 D TD sensor (Vt high) error 1: C
363 D TD sensor (Vt high) error 1: Y
ƒ The Vt value of the black, magent a, cyan, or yellow TD sensor
exceeds the specifi ed value (default: 4.7V) with SP3020-002
for twenty counts.
ƒ The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD
sensor exceeds the specified...](http://img.usermanuals.tech/thumb/64/98663/w64_mp-c3000-service-manual-1509271621_d-291.png "Page 292
B230/B237/D042 4-30 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
360 D TD sensor (Vt high) error 1: K
361 D TD sensor (Vt high) error 1: M
362 D TD sensor (Vt high) error 1: C
363 D TD sensor (Vt high) error 1: Y
ƒ The Vt value of the black, magent a, cyan, or yellow TD sensor
exceeds the specifi ed value (default: 4.7V) with SP3020-002
for twenty counts.
ƒ The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD
sensor exceeds the specified...")
SM 4-29 B230/B237/D042
Trouble
shooting
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
300 D AC charge output error [K]
301 D AC charge output error [M]
302 D AC charge output error [C]
303 D AC charge output error [Y]
The measured voltage is not proper when BICU measures the
charge output for each color.
ƒ
Disconnected or brok en high voltage cable
ƒ Defective or not installed PCU
ƒ Defective high voltage power supply
1. Check or replace the connectors.
2. Replace the PCU for black.
3. Replace the high voltage power supply.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
Color development motor error
The motor LOCK signal is not detected for more than two seconds
while the motor START signal is on.
ƒ Color development motor slip due to an increase in the torque 325 D
1. Adjust the torque properly by replacing or cleaning the
development unit.
2. Replace the color development motor if the load torque is normal.
B230/B237/D042 4-30 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
360 D TD sensor (Vt high) error 1: K
361 D TD sensor (Vt high) error 1: M
362 D TD sensor (Vt high) error 1: C
363 D TD sensor (Vt high) error 1: Y
ƒ The Vt value of the black, magent a, cyan, or yellow TD sensor
exceeds the specifi ed value (default: 4.7V) with SP3020-002
for twenty counts.
ƒ The [Vt - Vtref] value of the black, magenta, cyan, or yellow TD
sensor exceeds the specified value (default: 5.0V) with
SP3020-001.
ƒ
Black, magenta, cyan, or ye llow TD sensor disconnected
ƒ Harness between TD sensor and PCU defective
ƒ Defective TD sensor.
1. Check the black, magenta, cyan, or yellow TD sensor
connector and harness between t he TD sensor and PCU for
damage.
2. Check the drawer connector.
3. Replace the defective PCU.
SM 4-31 B230/B237/D042 Trouble shooting No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) 364 D TD sensor (Vt high) error 2: K 365 D TD sensor (Vt high) error 2: M 366 D TD sensor (Vt high) error 2: C 367 D TD sensor (Vt high) error 2: Y The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0.5V) for 10 counts. ƒ TD sensor harness disconnec ted, loose, defective ƒ A drawer connector disconnec ted, loose, defective ƒ TD sensor defective 1. Check the black, magenta, cyan, or yellow TD sensor connector and harness between t he TD sensor and PCU for damage. 2. Check the drawer connector. 3. Replace the defective PCU. No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) 372 D TD sensor adjustment error: K 373 D TD sensor adjustment error: M 374 D TD sensor adjustment error: C 375 D TD sensor adjustment error: Y During TD sensor initializ ation, the output value of the black, magenta, cyan, or yellow TD sensor is not wi thin the range of the specified value with SP3238-001 to -004 (default: 2.7V) ± 0.2V ƒ Heat seal not removed from a new developer pack ƒ TD harness sensor disconnect ed, loose or defective ƒ TD sensor defective ƒ Harness between TD sensor and dr awer disconnected, defective 1. Remove the heat seal from each PCU. 2. Replace the defective PCU. Rev. 10/2007
B230/B237/D042 4-32 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Drum gear position sensor error The machine does not detect the drum position signal for three second at the drum phase adjustment. ƒ Dirty or defective drum gear position sensor 380 C 1. Replace the drum gear position sensor. 2. Replace the PCU. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Black Development/PCU drive motor error The machine detects a High signal from the Black Development/PCU drive motor for two continuous seconds. • Motor overload • Defective Black Development/PCU drive motor 396 D 1. Check or replace the harness 2. Replace the Black Development/PCU drive motor No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Color drum drive motor error The machine detects a High signal from the color drum drive motor for two continuous seconds. • Motor overload • Defective color drum drive motor 397 D 1. Check or replace the harness 2. Replace the color drum drive motor ⇒ ⇒ Rev. 10/2007
SM 4-33 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) ID sensor adjustment error When the Vsg error counter reaches 3, the machine detects SC400. The Vsg error counter counts 1 when the Vsg detected by ID sensor is more than the value (default: 4.5V ) specified with SP3234-005 or less than the value (default: 3.5V) specified with SP SP3234-006. ƒ Dirty or defective ID sensor ƒ Defective ID sensor shutter 400 D 1. Check the harness of the ID sensor. 2. Clean or replace the ID sensor. ƒ After replacing the ID sensor, input the ID sensor correction coefficient with SP3362-013 to - 018. For details, refer to ID sensor board in the Replacem ent and Adjustment section. 3. Replace the IOB. 4. Replace the image transfer belt unit. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Image transfer unit motor error The motor LOCK signal is not detected for more than two seconds while the motor START signal is on. ƒ Motor overload ƒ Defective image transfer unit motor 441 D 1. Replace the image transfer belt unit. 2. Replace the IOB.
B230/B237/D042 4-34 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Image transfer belt contact motor error The image transfer belt contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. ƒ Dirty image transfer bel t contact sensor ƒ Defective image transfer belt contact motor ƒ Disconnected connector of image transfer belt contact sensor or motor ƒ Disconnected cable 442 D 1. Replace the image trans fer belt contact sensor. 2. Replace the image trans fer belt contact motor. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Image transfer unit error The machine detects the encoder sensor error. ƒ Defective encoder sensor ƒ Image transfer unit installation error ƒ Defective image transfer unit motor 443 D 1. Check if the image transfer unit is correctly set. 2. Replace the image transfer unit motor. 3. Replace the image transfer unit.
SM 4-35 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Paper transfer unit contact error The paper transfer unit contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates. ƒ Defective paper transfer unit contact sensor ƒ Defective paper transfer unit contact motor ƒ Broken +24V fuse on PSU ƒ Defective IOB 452 D 1. Check the connection between the paper transfer unit and PSU. 2. Replace the paper trans fer unit contact sensor. 3. Replace the paper transfer unit contact motor. 4. Replace the +24V fuse on the PSU. 5. Replace the IOB. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Separation power pack output error An interrupt checks the status of the power pack every 20 ms. This SC is issued if the BICU detects a s hort in the power pack 10 times at D(ac). ƒ Damaged insulation on the high-voltage supply cable ƒ Damaged insulation around the high-voltage power supply. 460 D 1. Replace the high- voltage supply cable. 2. Replace the high-voltage power supply unit. 3. Replace the IOB.
B230/B237/D042 4-36 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Toner transport motor error The LOCK signal is not detected for 2 seconds when the transport motor turns on. ƒ Toner transport motor overload ƒ Disconnected or broken harness ƒ Defective toner transport motor ƒ Opened +24V fuse on the PSU ƒ Defective interlock switch 490 D 1. Check or replace the harness. 2. Replace the toner transport motor. 3. Replace the +24V fuse on the PSU. 4. Replace the interlock switch. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) High voltage power: Drum/ development bias output error An error signal is detected for 0.2 seconds when charging the drum or development. ƒ High voltage leak ƒ Broken harness ƒ Defective drum unit or development unit ƒ Defective high voltage supply unit 491 D 1. Check or replace the harness. 2. Replace the drum unit or paper transfer unit. 3. Replace the high voltage supply unit.
SM 4-37 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) High voltage power: Image transfer/ p aper transfer bias output error An error signal is detected for 0.2 seconds when charging the separation, image transfer bet or paper transfer roller. ƒ High voltage leak ƒ Broken harness ƒ Defective image transfer belt unit or paper transfer unit ƒ Defective high voltage supply unit 492 D 1. Check or replace the harness. 2. Replace the image transfer bel t unit or paper transfer unit. 3. Replace the high voltage supply unit. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Temperature and humidity sensor error 2 ƒ The thermistor output of the temperature sensor was not within the prescribed range (0.5V to 4.2V). ƒ The thermistor output of the humid ity sensor was not within the prescribed range (0.01V to 2.4V). ƒ Temperature and humidity sensor harness disconnected, loose, defective ƒ Temperature and humidit y sensor defective 498 C 1. Check the connector and harness. 2. Replace the temper ature/humidity sensor.
B230/B237/D042 4-38 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
501 B Paper Tray 1 error
502 B Paper Tray 2 error
When the tray lift motor is turned on,
(if the upper limit is not detected
within 10 seconds), the machine asks the user to reset the tray. If this
condition occurs three consecutive times, t he SC is generated.
ƒ
Defective paper lift sensor
ƒ Defective tray lift motor
ƒ Defective bottom plate lift mechanism
ƒ Defective IOB
1. Check if the bottom plate smoothly moves up and down manually.
2. Check and/or replace the tray lift motor.
3. Replace the IOB.