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Ricoh Mp C3000 Service Manual

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SM 4-79 B230/B237/D042 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
823 CTL 
B  Self-diagnostic error: NIB 
[XXXX]: Detailed error code 
[6101]  MAC address check sum error 
The result of the MAC address c
heck sum does not match the check 
sum stored in ROM. 
[6104]  PHY IC error 
The PHY IC on the controller c
annot be correctly recognized. 
[6105] PHY IC loop-back error 
An error occurred during the loop-back test for the PHY IC on the 
controller. 
   1. Replace the controller. 
 
No. Type Details (Symptom, Possible C
ause, Troubleshooting Procedures) 
[1401] 
Self-diagnosis error: Standard NVRAM 
The controller cannot recognize  the standard NVRAM installed or 
detects that the NV RAM is defective. 
ƒ Loose connection 
ƒ Defective standard NVRAM 
ƒ Defective controller 
824  CTL 
D 
1.  Check the standard NVRAM is firmly inserted into the socket. 
2. Replace the NVRAM. 
3. Replace the controller
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    							B230/B237/D042 4-80 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
[15FF] 
Self-diagnostic Error: RTC/optional NVRAM 
The RTC device is not detected. 
ƒ RTC defective 
ƒ NVRAM without RTC installed 
ƒ Backup battery discharged 
826  CTL 
D 
1.  Replace the NVRAM with another NVRAM with an RTC device. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
827 CTL 
D  Self-diagnostic error: Standard SDRAM DIMM 
[XXXX]: Detailed error code 
Verification error 
Error detected during a write/veri
fy check for the standard RAM 
(SDRAM DIMM). 
ƒ  Loose connection 
ƒ Defective SDRAM DIMM 
ƒ Defective controller 
[0201] 
1.  Turn the main switch off and on. 
2.  Replace the SDRAM DIMM. 
3. Replace the controller. 
Resident memory error 
The SPD values in all RAM DIMM are incorrect or unreadable. 
ƒ Defective RAM DIMM 
ƒ Defective SPD ROM on RAM DIMM 
ƒ Defective 12C bus 
[0202] 
1.  Replace the RAM DIMM.
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SM 4-81 B230/B237/D042 
Trouble 
shooting 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
828 CTL 
D  Self-diagnostic error: ROM 
[XXXX]: Detailed error code 
[0101]  Check sum error 1 ƒ
 The boot monitor and OS program stored in the ROM DIMM is 
checked. If the check sum of the pr ogram is incorrect, this SC code 
is displayed. 
[0104]  Check sum error 2 
All areas of the ROM DIMM are c
hecked. If the check sum of all 
programs stored in the ROM DIMM is incorrect, this SC code is 
displayed. 
  ƒ  Defective ROM DIMM 
ƒ Defective controller 
   1.  Turn the main switch on and off. 
2.  Replace the ROM DIMM 
3. Replace the controller.
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    							B230/B237/D042 4-82 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
829 CTL 
B  Self-diagnosis error: optional RAM 
[XXXX]: Detailed error code 
[0401]  Verification error (Slot 1) 
The data stored in the optional RAM 
in Slot 1 does not match the data 
when reading. 
[0402]  Composition error (Slot 1) 
The result of checking the compositio
n data of the optional RAM in Slot 
1 on the controller is incorrect. 
  ƒ  Not specified RAM DIMM installed 
ƒ Defective RAM DIMM 
   1.  Turn the main switch off and on. 
2.  Replace the RAM DIMM. 
3. Replace the c
ontroller board. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
IEEE1394 interface error 
The 1394 interface is unusable. 
ƒ Defective IEEE1394 
ƒ Defective controller. 851  CTL 
B 
1.  Turn the main switch off and on. 
2. Replace the IEEE 1394 interface board. 
3. Replace the controller.
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SM 4-83 B230/B237/D042 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Wireless LAN card not detected 
The wireless LAN card is not  detected before communication is 
established, though the wirele ss LAN board is detected. 
ƒ Loose connection 
853  CTL 
B 
1.  Check the connection. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Wireless LAN/Bluetooth card not detected 
The wireless LAN/Bluetooth card is  not detected after communication is 
established, but the wirele ss LAN board is detected. 
ƒ Loose connection 
854  CTL 
B 
1.  Check the connection. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Wireless LAN/Bluetooth card error 
An error is detected in th e wireless LAN/Bluetooth card. 
ƒ Loose connection 
ƒ Defective wireless LAN/Bluetooth card 
855 
856  CTL 
B 
1.  Check the connection. 
2. Replace the wireless LAN/Bluetooth card.
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    							B230/B237/D042 4-84 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
USB interface error 
The USB interface cannot be used due to a driver error. 
ƒ Defective USB driver 
ƒ Loose connection 
857  CTL 
B 
1.  Check the connection. 
2.  Replace the USB board. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
HDD: Initialization error 
The controller detects t hat the hard disk fails. 
ƒ HDD not initialized 
ƒ Defective HDD 
860  CTL 
B 
1.  Reformat the HDD. 
2. Replace the HDD.
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SM 4-85 B230/B237/D042 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
HDD: Reboot error 
The HDD does not become ready within  30 seconds after the power is 
supplied to the HDD. 
ƒ  Loose connection 
ƒ Defective cables 
ƒ Defective HDD 
ƒ Defective controller 
861  CTL 
D 
1.  Check the connection betw een the HDD and controller. 
2.  Check and replace the cables. 
3. Replace the HDD. 
4. Replace the controller. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
HDD: Read error 
The data stored in the HDD cannot be read correctly. 
ƒ Defective HDD 
ƒ Defective controller 
863  CTL 
D 
1. Replace the HDD. 
2. Replace the controller. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
HDD: CRC error 
While reading data from the HDD or storing data in the HDD, data 
transmission fails. 
ƒ Defective HDD 
864  CTL 
D 
1. Replace the HDD.
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    							B230/B237/D042 4-86 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD: Access  error 
An error is detected while operating the HDD. 
Defective HDD 
865 CTL 
D 
Replace the HDD. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
SD card authentication error 
A correct license is not found in the SD card. 
ƒ SD-card data is corrupted. 
866  CTL 
B 
1.  Store correct data in the SD card. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
SD card error 
The SD card is ejected from the slot. 867 CTL 
D  1.  Install the SD card. 
2.  Turn the main switch off and on.
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SM 4-87 B230/B237/D042 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
SD card access error 
ƒ -13 to -3: File system error 
ƒ Other number: Device error 
An error report is sent from the SD card reader. 
ƒ An error is detected in the SD card. 868  CTL 
D 
1.  For a file system error, fo rmat the SD card on your PC. 
2.  For a device error, turn the mains switch off and on. 
3.  Replace the SD card. 
4. Replace the controller. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Address book error 
An error is detected in the data  copied to the address book over a 
network. 
ƒ  Defective software program 
ƒ Defective HDD 
ƒ Incorrect path to the server 
870  CTL 
B 
1.  Initialize the address book data (SP5-846-050). 
2.  Initialize the user information (SP5-832-006). 
3. Replace the HDD.
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    							B230/B237/D042 4-88 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD mail data error 
An error is detected in the HDD at machine initialization. 
ƒ Defective HDD 
ƒ Power failure during an access to the HDD 872  CTL 
B 
1.  Turn the main switch off and on. 
2.  Initialize the HDD partition (SP5-832-007). 
3. Replace the HDD. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
HDD mail transfer error 
An error is detected in the HDD at machine initialization. 
ƒ Defective HDD 
ƒ Power failure during an access to the HDD 
873  CTL 
B 
1.  Initialize the HDD partition (SP5-832-008). 
2. Replace the HDD. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Delete All error 1: HDD 
An error is detected while all of  the HDD or NVRAM are formatted 
physically by the Data Over write Security Unit (B735). 
ƒ Data Overwrite Security Unit (SD card) not installed 
ƒ Defective HDD 
874  CTL 
D 
1.  Install the Data Overwrite Security Unit (B735). 
2. Replace the HDD.
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