Ricoh Mp C3000 Service Manual
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![Page 1004
IFAX Troubleshooting
B786 32 SM
3.2 IFAX TROUBLESHOOTING
Use the following procedures to determine whether the machine or another part of the
network is causing the problem.
Communication
Route
Item Action [Remarks]
1. Connection with
the LAN ƒ Check that the LA
N cable is connected
to the machine.
ƒ Check that the LEDs on the hub are lit. General LAN
2. LAN activity Check that other devices connected to the
LAN can communicate through the LAN.
1. Network settings
on the PC ƒ...](http://img.usermanuals.tech/thumb/64/98663/w64_mp-c3000-service-manual-1509271621_d-1003.png "Page 1004
IFAX Troubleshooting
B786 32 SM
3.2 IFAX TROUBLESHOOTING
Use the following procedures to determine whether the machine or another part of the
network is causing the problem.
Communication
Route
Item Action [Remarks]
1. Connection with
the LAN ƒ Check that the LA
N cable is connected
to the machine.
ƒ Check that the LEDs on the hub are lit. General LAN
2. LAN activity Check that other devices connected to the
LAN can communicate through the LAN.
1. Network settings
on the PC ƒ...")
![Page 1005
IFAX Troubleshooting
SM 33 B786
B786
Fax Option
Communication
Route
Item Action [Remarks]
[Ask the administrator to check.
Send a test e-mail with the machine’s own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
1. E-mail account
on the Server ƒ Make sure that the PC can log into the e-
mail server.
ƒ Check that the account and password stored in the server are the same as in
the machine.
[Ask the administrator...](http://img.usermanuals.tech/thumb/64/98663/w64_mp-c3000-service-manual-1509271621_d-1004.png "Page 1005
IFAX Troubleshooting
SM 33 B786
B786
Fax Option
Communication
Route
Item Action [Remarks]
[Ask the administrator to check.
Send a test e-mail with the machine’s own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
1. E-mail account
on the Server ƒ Make sure that the PC can log into the e-
mail server.
ƒ Check that the account and password stored in the server are the same as in
the machine.
[Ask the administrator...")
Error Codes SM 29 B786 B786 Fax Option Code Meaning Suggested Cause/Action 15-61 Attachment File Format Error ƒ The attached file is not TIFF format. 15-62 TIFF File Compatibility Error Could not receive transmission due to: ƒ Resolution error ƒ Image of resolution greater than 200 dpi without extended memory. ƒ Resolution is not supported. ƒ Page size error ƒ The page size was larger than A3. ƒ Compression error ƒ File was compressed with other than MH, MR, or MMR. 15-63 TIFF Parameter Error The TIFF file sent as the attachment could not be received because the TIFF header is incorrect: ƒ The TIFF file attachment is a type not supported. ƒ The TIFF file attachment is corrupted. ƒ Software error. 15-64 TIFF Decompression Error The file received as an attachment caused the TIFF decompression error: ƒ The TIFF format of the attachment is corrupted. ƒ Software error. 15-71 Not Binary Image Data ƒ The file could not be received because the attachment was not binary image data. 15-73 MDN Status Error ƒ Could not find the Disposition line in the header of the Return Receipt, or there is a problem with the firmware. 15-74 MDN Message ID Error ƒ Could not find the Original Message ID line in the header of the Return Receipt, or there is a problem with the firmware. 15-80 Mail Job Task Read Error ƒ Could not receive the transmission because the destination buffer is full and the destination could not be created (this error may occur when receiving a transfer request or a request for notific ation of reception). 15-81 Repeated Destination Registration Error ƒ Could not repeat rece ive the transmission because the destination buf fer is full and the destination could not be created (this error may occur when receiving a transfer request or a request for notific ation of reception). 15-91 Send Registration Error Could not rece ive the file for transfer to the final destination: ƒ The format of the fi nal destination or the
Error Codes B786 30 SM Code Meaning Suggested Cause/Action transfer destination is incorrect. ƒ Destinations are full so the final and transfer destinations coul d not be created. 15-92 Memory Overflow ƒ Transmission could not be received because memory overflowed during the transaction. 15-93 Memory Access Error ƒ Transaction could not complete due to a malfunction of SAF memory. 15-94 Incorrect ID Code ƒ The machine rejected an incoming e-mail for transfer request, because the ID code in the incoming e-mail did not match the ID code registered in the machine. 15-95 Transfer Station Function ƒ The machine rejected an incoming e-mail for transfer because the transfer function was unavailable. 22-00 Original length exceeded the maximum scan length ƒ Divide the original into more than one page. ƒ Check the resolution used for scanning. Lower the scan resolution if possible. ƒ Add optional page memory. 22-01 Memory overflow while receiving ƒ Wait for the files in the queue to be sent. ƒ Delete unnecessary files from memory. ƒ Transfer the substitute reception files to an another fax machine, if the machine’s printer is busy or out of order. ƒ Add an optional SAF memory card or hard disk. 22-02 Tx or rx job stalled due to line disconnection at the other end ƒ The job started normally but did not finish normally; data may or may not have been received fully. ƒ Restart the machine. 22-04 The machine cannot store received data in the SAF ƒ Update the ROM ƒ Replace the FCU. 22-05 No G3 parameter confirmation answer ƒ Defective FCU board or firmware. 23-00 Data read timeout during construction ƒ Restart the machine. ƒ Replace the FCU. 25-00 The machine software resets itself after a fatal transmission error occurred ƒ Update the ROM ƒ Replace the FCU. Rev. 10/09/2009
Error Codes SM 31 B786 B786 Fax Option Code Meaning Suggested Cause/Action 31-21 LAN Fax Error • It was cancelled received LAN Fax images during store the image to SAF of FCU. • The LAN Fax transmission of a message was cancelled by the LAN Fax driver. F0-xx V.34 modem error ƒ Replace the FCU. F6-xx SG3 modem error ƒ Update the SG3 modem ROM. ƒ Replace the SG3 board. ƒ Check for line noise or other line problems. ƒ Try communicating another V.8/V.34 fax. ⇒ Rev. 10/09/2009
IFAX Troubleshooting B786 32 SM 3.2 IFAX TROUBLESHOOTING Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Route Item Action [Remarks] 1. Connection with the LAN ƒ Check that the LA N cable is connected to the machine. ƒ Check that the LEDs on the hub are lit. General LAN 2. LAN activity Check that other devices connected to the LAN can communicate through the LAN. 1. Network settings on the PC ƒ Check the network settings on the PC. [Is the IP address registered in the TCP/IP properties in the network setup correct? Check the IP address with the administrator of the network.] 2. Check that PC can connect with the machine ƒ Use the “ping” command on the PC to contact the machine. [At the MS-DOS prompt, type ping then the IP address of the machine, then press Enter.] Between IFAX and PC 3. LAN settings in the machine ƒ Check the LAN parameters ƒ Check if there is an IP address conflict with other PCs. [Use the “Network” function in the User Tools. If there is an IP address conflict, inform the administrator.] 1. LAN settings in the machine ƒ Check the LAN parameters ƒ Check if there is an IP address conflict with other PCs. [Use the “Network” function in the User Tools. If there is an IP address conflict, inform the administrator.] 2. E-mail account on the server ƒ Make sure that the machine can log into the e-mail server. ƒ Check that the account and password stored in the server are the same as in the machine. [Ask the administrator to check.] Between machine and e-mail server 3. E-mail server ƒ Make sure that the client devices which have an account in the server can send/receive e-mail.
IFAX Troubleshooting SM 33 B786 B786 Fax Option Communication Route Item Action [Remarks] [Ask the administrator to check. Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.] 1. E-mail account on the Server ƒ Make sure that the PC can log into the e- mail server. ƒ Check that the account and password stored in the server are the same as in the machine. [Ask the administrator to check.] 2. E-mail server ƒ Make sure that the client devices which have an account in the server can send/receive e-mail. [Ask the administrator to check. Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.] 3. Destination e- mail address ƒ Make sure that the e-mail address is actually used. ƒ Check that the e-mail address contains no incorrect characters such as spaces. 4. Router settings ƒ Use the “ping” command to contact the router. ƒ Check that other devices connected to the router can sent data over the router. [Ask the administrator of the server to check.] Between e-mail server and internet 5. Error message by e-mail from the network of the destination. ƒ Check whether e-mail can be sent to another address on the same network, using the application e-mail software. ƒ Check the error e-mail message. [Inform the administrator of the LAN.]
IP-Fax Troubleshooting B786 34 SM 3.3 IP-FAX TROUBLESHOOTING 3.3.1 IP-FAX TRANSMISSION Cannot send by IP Address/Host Name Check Point Action 1 LAN cable connected? Check the LAN cable connection. 2 Specified IP address/host name corre ct? Check the IP address/host name. 3 Firewall/NAT is installed? Cannot breach the firewall. Send by using another method (Fax, Internet Fax) 4 Transmission sent manually? Manual sending not supported. 5 IP address of local machine registered? Register the IP address. 6 Remote terminal port number setting other than 1720? Send by specifying the port number. 7 Specified port number correct? Confirm the port number of the remote fax. 8 DNS server registered when host name specified? Contact the network administrator. 9 Remote fax a T.38 terminal? Check whether the remote fax is a T38 terminal. 10 Remote fax switched off or busy? Check that the remote fax is switched on. Request the network administrator to increase the bandwidth. Raise the delay level. IPFAX SW 01 Bit 0 to 3 11 Network bandwidth too narrow? IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1. 12 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. Cannot send via VoIP Gateway Check Point Action 1 LAN cable connected? Check the LAN cable connection. 2 VoIP Gateway T.38 standard? Contact the network administrator.
IP-Fax Troubleshooting SM 35 B786 B786 Fax Option 3 VoIP Gateway installed correctly? Contact the network administrator. 4 VoIP Gateway power switched on? C ontact the network administrator. 5 Is the IP address/host name of the specified Gateway correct? Check the IP address/host name. 6 Number of the specified fax correct? Check the remote fax number. 7 Firewall/NAT is installed? Cannot breach the firewall. Send by using another method (Fax, Internet Fax) 8 Transmission sent manually? Manual sending not supported. 9 IP address of local fax registered? Register the IP address. 10 DNS registered when host name specified? Contact the network administrator. 11 Remote fax a G3 fax? Check that the remote fax is a G3 fax. 12 G3 fax is connected to VoIP gatew ay? Check that G3 fax is connected. 13 Remote G3 fax turned on? Check that G3 fax is switched on. Request the network administrator to increase the bandwidth. Raise the network delay level. IPFAX SW 01 Bit 0 to 3 14 Network bandwidth too narrow? IP-Fax bandwidth is the same as the DCS speed. Set IP-Fax SW00 Bit 6 to 1. Cannot send by Alias Fax number. Check Point Action 1 LAN cable connected? Check the LAN cable connection. 2 Number of specified Alias fax correct? Confirm the Alias of the remote fax. Error Code: 13-14 3 Firewall/NAT installed? Cannot breach the firewall. Send by using another method (Fax, Internet Fax) 4 Transmission sent manually? Manual sending not supported. 5 Gatekeeper installed correctly? Contact the network administrator. 6 Gatekeeper power switched on? Cont act the network administrator. 7 IP address/host name of Gatekeeper correct? Check the IP address/host name.
IP-Fax Troubleshooting B786 36 SM 8 DNS server registered when Gatekeeper host name specified? Contact the network administrator. 9 Enable H.323 SW is set to on? Check the settings. See User Parameter SW 34 Bit 0 10 IP address of local fax registered? Regi ster the IP address of the local fax. 11 Alias number of local fax registered? Register the Alias number of the local fax. 12 Remote fax registered in Gatekeeper ? Contact the network administrator. 13 Remote fax a T.38 terminal? Check whether the remote fax is a T38 terminal. 14 Remote fax switched off or busy? Contact the network administrator. Request the system administrator to increase the bandwidth. Raise the delay level. IPFAX SW 01 Bit 0 to 3 15 Network bandwidth too narrow? Lower the modem transmission baud rate. IPFAX SW 05 16 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. 3.3.2 IP-FAX RECEPTION Cannot receive via IP Address/Host Name. Check Point Action 1 LAN cable connected? Check the LAN cable connection. 2 Firewall/NAT is installed? Cannot breach the firewall. Send by using another method (Fax, Internet Fax) 3 IP address of local fax registered? Register the IP address. 4 Port number specified at remote sender fax (if required)? Request the sender to specify the port number. 5 Specified port number correct (if required)? Request the sender to check the port number. 6 DNS server registered when host name specified on sender side? Contact the network administrator. ƒ The sender machine displays this error code if the sender fax is a Ricoh model. 7 Network bandwidth too narrow? Request the system administrator to
IP-Fax Troubleshooting SM 37 B786 B786 Fax Option increase the bandwidth. Lower the start modem reception baud rate on the receiving side. IPFAX SW06 8 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. Cannot receive by VoIP Gateway. Check Point Action 1 LAN cable connected? Check the LAN cable connection. 2 Firewall/NAT is installed? Cannot breach the firewall. Request the remote fax to send by using another method (Fax, Internet Fax) 3 VoIP Gateway installed correctly? Contact the network administrator. 4 VoIP Gateway power switched on? C ontact the network administrator. 5 IP address/host name of specified VoIP Gateway correct on sender’s side? Request the remote fax to check the IP address/host name. 6 DNS server registered when host name specified on sender side? Contact the network administrator. 7 Network bandwidth too narrow? Request the network administrator to increase the bandwidth. 8 G3 fax connected? Check that G3 fax is connected. 9 G3 fax power switched on? Check that G3 fax is switched on. Cannot receive by Alias Fax number. Check Point Action 1 LAN cable connected? Check the LAN cable connection. 2 Firewall/NAT is installed? Cannot the breach firewall. Request the remote fax to send by using another method (Fax, Internet Fax) 3 Gatekeeper installed correctly? Contact the network administrator. ƒ The sender machine displays this error code when the sender fax is a Ricoh model. 4 Power to Gatekeeper switched on? Contact the network administrator. ƒ The sender machine displays this error code when the sender fax is a Ricoh model.
IP-Fax Troubleshooting B786 38 SM 5 IP address/host name of Gatekeeper correct on the sender’s side? Request the sender to check the IP address/host name. ƒ The sender machine displays this error code when the sender fax is a Ricoh model. 6 DNS server registered when Gatekeeper host name specified on sender’s side? Contact the network administrator. ƒ The sender machine displays this error code when the sender fax is a Ricoh model. 7 Enable H.323 SW is set to on? Request the sender to check the settings. User Parameter SW 34 Bit 0 ƒ Only if the remote sender fax is a Ricoh fax. 8 Local fax IP address registered? Register the IP address. 9 Local fax Alias number regist ered? Register the Alias number. Request the system administrator to increase the bandwidth. 10 Network bandwidth too narrow? Lower the start modem reception baud rate on the receiving side. IPFAX SW06 11 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. 12 Local fax registered in Gatekeeper? Contact the network administrator. ƒ The sender machine displays this error code when the sender fax is a Ricoh model.