Ricoh Mp C3000 Service Manual
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SM 4-49 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Heating roller thermistor error The temperature detected by the heating roller thermistor does not reach 0 °C for 6 seconds. ƒ Loose connection of heati ng roller thermistor ƒ Defective heating roller thermistor ƒ Defective thermopile 551 A 1. Check if the heating roller t hermistor is firmly connected. 2. Replace the heating roller thermistor. 3. Replace the thermopile. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Heating roller warm-up error 2 After the main switch is turned on or the door is closed, the temperature detected by the heating roller thermistor does not reach the ready temperature within 70 seconds during fusing unit warm-up. ƒ Heating roller fusing lamp broken 552 A 1. Check if the heating roller t hermistor is firmly connected. 2. Replace the heating roller fusing lamp. ⇒ Rev. 10/2007 ⇒
B230/B237/D042 4-50 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Heating roller fusing lamp overheat 2 (software error) The temperature detected by the heat ing roller thermistor stays at 230°C or more for 1 second. ƒ Defective PSU ƒ Defective IOB ƒ Defective BICU 553 A 1. Replace the PSU. 2. Replace the IOB. 3. Replace the BICU. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Heating roller fusing lamp overheat 1 (hardware error) The temperature detected by the heating roller thermistor reaches 250°C or more. ƒ Defective PSU ƒ Defective IOB ƒ Defective BICU ƒ Defective fusing control system 554 A 1. Replace the PSU. 2. Replace the IOB. 3. Replace the BICU. ⇒ Rev. 10/2007 ⇒
SM 4-51 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Heating roller lamp consecutive full power 2 The heating roller fusing lamp stays ON for 8 seconds or more while the fusing unit is in the Ready condition. ƒ Broken heating roller fusing lamp 555 A 1. Replace the heating roller fusing lamp. 2. Replace the PSU. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Zero cross frequency error When the zero cross signal is 66 or more and it is detected 10 times or more in 11 detections, the mach ine determines that input 60 Hz and SC557 occurs. ƒ Noise (High frequency) 557 C 1. Check the power supply source. ⇒ Rev. 10/2007
B230/B237/D042 4-52 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Consecutive fusing jam The paper jam counter for the fusi ng unit reaches 3 times. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when SP1159-001 is set to 1 (default 0). ƒ Paper jam in the fusing unit. 559 A Remove the paper that is jammed in the fusing unit. Then make sure that the fusing unit is clean and has no obstacles in the paper feed path. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Pressure roller thermistor error The temperature measured by the pre ssure roller thermistor does not reach 0 °C for 20 seconds. ƒ Loose connection of the pre ssure roller thermistor ƒ Defective thermopile ƒ Defective pressure roller thermistor 561 A 1. Check if the pressure roller thermistor is firmly connected. 2. Replace the thermopile. 3. Replace the pressure roller thermistor. ⇒ Rev. 10/2007
SM 4-53 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Pressure roller fusing lamp overheat (software error) The temperature detected by the pressure roller thermistor stays at 230°C or more for 1 second. ƒ Defective PSU ƒ Defective IOB ƒ Defective BICU 563 A 1. Replace the PSU. 2. Replace the IOB. 3. Replace the BICU. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Pressure roller fusing lamp overheat (hardware error) The temperature detected by the pr essure roller thermistor reaches 250°C or more. ƒ Defective PSU ƒ Defective IOB ƒ Defective BICU ƒ Defective fusing control system 564 A 1. Replace the PSU. 2. Replace the IOB. 3. Replace the BICU. ⇒ Rev. 10/2007 ⇒
B230/B237/D042 4-54 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Pressure roller lamp consecutive full power
The pressure roller-fusing lamp stays ON at full power for 120 seconds
or more while the fusing unit is in the Ready condition.
ƒ Broken pressure roller fusing lamp
565 A
1. Replace the pressure roller fusing lamp.
2. Replace the PSU.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
610 D Mechanical counter error: Bk
611 D Mechanical counter error: FC
This SC is only for NA models.
The machine detects the mechanica
l counter error when SP5987-001
is set to 1.
ƒ
Disconnected mechanical counter
ƒ Defective mechanical counter
1. Check or replace the mechanical counter.
⇒
SM 4-55 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) ARDF communication error After the ARDF is detected, the break signal occurs or communication timeout occurs. ƒ Incorrect installation of ARDF ƒ ARDF defective ƒ BICU board defective ƒ External noise 620 D 1. Check the cable connection of the ARDF. 2. Shut out the external noise. 3. Replace the ARDF. 4. Replace the BICU board.
B230/B237/D042 4-56 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
621 D Finisher communication error
622 D Paper tray unit communication error
While the BICU communicates with an optional unit, an SC code is
displayed if one of following conditions occurs.
ƒ
The BICU receives the break si gnal which is generated by the
peripherals only just after t he main switch is turned on.
ƒ When the BICU does not receive an OK signal from a peripheral
100ms after sending a command to it. The BICU resends the
command. The BICU does not receive an OK signal after sending
the command 3 times.
ƒ
Cable problems
ƒ BICU problems
ƒ PSU problems in the machine
ƒ Main board problems in the peripherals
1. Check if the cables of per
ipherals are correctly connected.
2. Replace the PSU if no power is supplied to peripherals.
3. Replace the BICU or ma in board of peripherals.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
CSS communication error
A communication error occurred during communication with the CSS.
ƒ Communication line error
630 CTL
C
Logging only.
SM 4-57 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) MF accounting device error 1 The controller sends data to the acc ounting device, but the device does not respond. This occurs three times. ƒ Loose connection between the controller and the accounting device 632 CTL B 1. Check the connection. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) MF accounting device error 2 After communication is established, the controller receives the brake signal from the accounting device. ƒ Loose connection between the controller and the accounting device 633 CTL B 1. Check the connection. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) MF accounting device error 3 The accounting device sends the controller the report that indicates a backup RAM error has occurred. ƒ Defective controller of the MF accounting device ƒ Battery error 634 CTL B 1. Turn the main switch off and on. 2. Replace the controller boar d of the accounting device. 3. Replace the battery.
B230/B237/D042 4-58 SM No. Ty p e Details (Symptom, Possible Cause, Troubleshooting Procedures) 635 CTL B MF accounting device error 4 The accounting device sends the controller the report that indicates the battery voltage error has occurred. ƒ Defective controller of the MF accounting device ƒ Battery error 1. Turn the main switch off and on. 2. Replace the controller boar d of the accounting device. 3. Replace the battery. No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) 650 CTL B Communication error of the remote service modem (Cumin-M) -001 Authentication error The authentication for the Cumin- M fails at a dial up connection. ƒ Incorrect SP settings ƒ Disconnected telephone line ƒ Disconnected modem board 1. Check and set the correct user name (SP5816-156) and password (SP5816-157). -004 Incorrect modem setting Dial up fails due to the incorrect modem setting. Same as -001 1. Check and set the correct AT command (SP5819-160). -005 Communication line error The supplied voltage is not sufficient due to the defective communication line or defective connection. Same as -001 1. Consult with the users local telephone company. -011 Incorrect network setting Both the NIC and Cumin-M are activated at the same time. Same as -001 1. Disable the NIC with SP5985-1. Rev. 04/27/2011