Ricoh Mp C3000 Service Manual
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B230/B237/D042 5-418 SM
3. Remove the cover [A] (
x 2).
4. Keep the SD card in the place [B] afte r you copy the application program from
one card to another card. This is done for the following reasons:
1. The SD card can be the only proof that the user is licensed to use the application
program.
2. You may need to check the SD card and its data to solve a problem in the future.
5. You cannot copy PostScript data to another SD card. You have to copy other data to the same SD card...](http://img.usermanuals.tech/thumb/64/98663/w64_mp-c3000-service-manual-1509271621_d-805.png "Page 806
B230/B237/D042 5-418 SM
3. Remove the cover [A] (
x 2).
4. Keep the SD card in the place [B] afte r you copy the application program from
one card to another card. This is done for the following reasons:
1. The SD card can be the only proof that the user is licensed to use the application
program.
2. You may need to check the SD card and its data to solve a problem in the future.
5. You cannot copy PostScript data to another SD card. You have to copy other data to the same SD card...")
SM 5-413 B230/B237/D042 Service Tables 5. Enter the SP mode. 6. Do SP5-846-052 (Restore All Addr Book). 7. Exit the SP mode, and then turn off the main power switch. 8. Remove the SD card form the SD card slot 3. 9. Install the slot cover 3. ƒ The counter in the user code inform ation is initialized after uploading. ƒ The information of an administrator and supervisor cannot be downloaded nor uploaded. ƒ If there is no data of address book informat ion in the SD card, an error message is displayed. 5.6.8 INSTALLING ANOTHER LANGUAGE Many languages are available. But you can only switch between two languages at a time. Do the following procedure to select the two languages you want. You can select both of the languages you want from the us er interface on the operation panel. 1. Switch the copier main power switch off. 2. Insert the SD card with the language data into SD Card Slot 3. 3. Switch the copier main power switch on. The initial screen opens after about 45 seconds. 4. Touch “Language Data (2)” on the screen (or press ). 5. Touch “LANG. 1(1)” or “LANG. 2(2) Rev. 04/07/2009
B230/B237/D042 5-414 SM Key What it does LANG. 1(1) Touch this button on the screen (or press on the 10-key pad) to open the next screen so you can select the 1st language. LANG. 1(2) Touch this button on the screen (or press on the 10-key pad) to open the next screen so you can select the 2nd language. Exit(0) Touch this key on the screen (or press on the 10-key pad) to quit the update procedure and return to normal screen. 6. Touch “LANG 1(1)” to select the 1st Language. Touch “LANG (2)” to select the 2nd Language. 7. Touch the appropriate button on the screen (or press the number on the 10-keypad) to select a language as the 1st (or 2nd) language. If a language is already selected, it will show in reverse. Touching “Exit (0)” returns you to the previous screen. 8. If you do not see the language that you want to select, touch “ ↑(7)” or “ ↓(9)” on the screen (or press or ) to show more choices. The Download Screen opens after you select a language. The 1st or 2nd language selected for updating shows. 1. The following show to right of the selection: 2. The first column shows the language currently selected The 2nd column shows the language se lected to replace that language. The example below shows that the download will replace “Japanese” with “Italian” as the 1st language. Rev. 04/07/2009
SM 5-415 B230/B237/D042 Service Tables 9. Touch “Update(#)” on the screen (or press ) to start the download. Another screen with a progress bar does not show when the language is downloading. The following occur at the time the language is downloading: ƒ The operation panel switches off. ƒ The LED on the power on key flashes rapidly. 10. After the message of installation comp leted has shown on the LCD, switch the copier main power switch off. Then remove the SD card from the slot. 11. Switch the copier main power switch on to resume normal operation. 5.6.9 HANDLING FIRMWARE UPDATE ERRORS An error message shows in the first line if an error occurs during a download. The error code consists of the letter “E” and a number (“E20”, for example). Error Message Table Code Meaning Solution 20 Cannot map logical address Make sure the SD card is inserted correctly. 21 Cannot access memory HDD connection incorrect or replace hard disks. 22 Cannot decompress compressed data Incorrect ROM data on the SD card, or data is corrupted. 23 Error occurred when ROM update program started Controller program abnormal. If the second attempt fails, replace controller board. 24 SD card access error Make sure SD card in serted correctly, or use another SD card. Rev. 04/07/2009
B230/B237/D042 5-416 SM 30 No HDD available for stamp data download HDD connection incorrect or replace hard disks. 31 Data incorrect for continuous download Insert the SD card with the remaining data required for the download, the re-start the procedure. 32 Data incorrect after download interrupted Execute the recovery procedure for the intended module download, then repeat the installation procedure. 33 Incorrect SD card version Incorrect ROM data on the SD card, or data is corrupted. 34 Module mismatch - Correct module is not on the SD card) SD update data is incorrect. Acquire the correct data (Japan, Overseas, OEM, etc.) then install again. 35 Module mismatch – Module on SD card is not for this machine SD update data is incorrect. The data on the SD card is for another machine. Acquire correct update data then install again. 36 Cannot write module – Cause other than E34, E35 SD update data is incorrect. The data on the SD card is for another machine. Acquire correct update data then install again. 40 Engine module download failed Replace the update data for the module on the SD card and try again, or replace the BICU board. 42 Operation panel module download failed Replace the update data for the module on the SD card and try again, or replace the LCDC. 43 Stamp data module download failed Replace the update data for the module on the SD card and try again, or replace the hard disks. 44 Controller module download failed Replace the update data for the module on the SD card and tray again, or replace controller board. 50 Electronic confirmation check SD update data is incorrect. The data on the SD Rev. 04/07/2009
SM 5-417 B230/B237/D042 Service Tables failed card is for another machine. Acquire correct update data then install again. 5.7 SD CARD APPLI MOVE 5.7.1 OVERVIEW The service program “SD Card Appli Move” (SP5-873) lets you to copy application programs from one SD card to another SD card. Slot 1 and Slot 2 are used to store applic ation programs. But there are 3 possible applications (PostScript 3, DOS unit, Pict Bridge). You cannot run application programs from Slot 3. However you can move application pr ograms from Slot 3 to either Slot 1 or Slot 2 with the following procedure (Slot 1 has the priority in the SD card Appli Move procedure if both Slot 1 and Slot 2 are used): 1. Choose a SD card with enough space. 2. Enter SP5873 “SD Card Appli Move”. Then mo ve the application from the SD Card in Slot 3 to the Slot you want. ƒ Do steps 1-2 again if you want to move another application program. 3. Exit the SP mode Use high caution when you do the SD Card Appli Move procedure: 1. The data necessary for authentication is transferred with the application program from an SD card to another SD card. Authentication fails if you try to use the SD card after you copy the application program from one card to another card. 2. Do not use the SD card if it has been used by the user on the computer. Normal operation is not guaranteed when such an SD card is used. Rev. 04/07/2009
B230/B237/D042 5-418 SM 3. Remove the cover [A] ( x 2). 4. Keep the SD card in the place [B] afte r you copy the application program from one card to another card. This is done for the following reasons: 1. The SD card can be the only proof that the user is licensed to use the application program. 2. You may need to check the SD card and its data to solve a problem in the future. 5. You cannot copy PostScript data to another SD card. You have to copy other data to the same SD card that stores PostScript data. 5.7.2 MOVE EXEC The menu “Move Exec” (SP5-873-001) lets you c opy application programs from the original SD card to another SD card. ƒ Do not turn ON the write protect switch of the system SD card or application SD card on the machine. If the write protect switch is ON, a download error (e.g. Error Code 44) occurs during a firmware upgrade or application merge. 1. Turn the main switch off. 2. Make sure that an SD card is in SD Card Slot 1. The application program is copied into this SD card. 3. Insert the SD card (having stored the a pplication program) to SD Card Slot 3. The application program is copied from this SD card. 4. Turn the main switch on. 5. Start the SP mode. 6. Select SP5-873-001 “Move Exec.” 7. Follow the messages shown on the operation panel. Rev. 04/07/2009
SM 5-419 B230/B237/D042 Service Tables 8. Turn the main switch off. 9. Remove the SD card from SD Card Slot 3. 10. Turn the main switch on. 11. Check that the application programs run normally. 5.7.3 UNDO EXEC The menu “Undo Exec” (SP5-873-002) lets y ou copy back application programs from an SD card to the original SD card. You can us e this program when, for example, you have mistakenly copied some programs by using Move Exec (SP5-873-001). ƒ Do not turn ON the write protect switch of the system SD card or application SD card on the machine. If the write protect switch is ON, a download error (e.g. Error Code 44) occurs during a firmware upgrade or application merge. 1. Turn the main switch off. 2. Insert the original SD card in SD Card Slot 3. The application program is copied back into this card. 3. Insert the SD card (having stored the a pplication program) to SD Card Slot 1. The application program is copi ed back from this SD card. 4. Turn the main switch on. 5. Start the SP mode. 6. Select SP5-873-002 “Undo Exec.” 7. Follow the messages shown on the operation panel. 8. Turn the main switch off. 9. Remove the SD card from SD Card Slot 3. ƒ This step assumes that the application programs in the SD card are used by the machine. 10. Turn the main switch on. 11. Check that the application programs run normally. Rev. 04/07/2009
B230/B237/D042 5-420 SM 5.8 CONTROLLER SELF-DIAGNOSTICS 5.8.1 OVERVIEW There are three types of self-diagnostics for the controller. 1. Power-on self-diagnostics: The machine autom atically starts the self-diagnostics just after the power has been turned on. 2. Detailed self-diagnostics: The machine does the detailed self-diagnostics by using a loop-back connector (P/N G0219350) 3. SC detection: The machine automatically detects SC condi tions at power-on or during operation. The following shows the workflow of the power-on and detailed self-diagnostics. Rev. 04/07/2009
SM 5-421 B230/B237/D042 Service Tables Rev. 04/07/2009
B230/B237/D042 5-422 SM 5.8.2 DETAILED SELF-DIAGNOSTICS In addition to the self-diagnostic test initiated every time the main machine is powered on, you can set the machine in a more detailed di agnostic mode manually. This lets you test other components or conditions that are not tested during self-diagnosis after power on. The following device is required in order to put the machine in the detailed self-diagnosis mode: No. Name G0219350 Parallel Loopback Connector Executing Detailed Self-Diagnosis Do the following procedure to execute detailed self-diagnosis. 1. Switch off the machine, and conn ect the parallel loopback device to the Centronics I/F port. 2. Hold down , press and hold down . Then switch on the machine while pressing both keys at the same time. You will see “Now Loading” on the touch-panel. Then you will see the results of the test. The machine automatically starts the self -diagnostics and prints the diagnostic report after completing the test. ƒ Refer to the diagnostics report for the det ected errors. You can check the errors detected during self-diagn ostics with SP7-832-001 (Diag. Result). 5.9 USING THE DEBUG LOG This machine provides a Save Debug Log featur e that allows the Customer Engineer to save and retrieve error information for analysis. Every time an error occurs, debug information is recorded in volatile memory. But this information is lost when the machine is switched off and on. To capture this debug informati on, the Save Debug Log feature pr ovides two main features: ƒ Switching on the debug feature so error info rmation is saved directly to the HDD for later retrieval. ƒ Copying the error information from the HDD to an SD card. Rev. 04/07/2009