Panasonic Dbs 824 Instructions Manual
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SLT FeaturesAuto Redial settings - Direct trunk calls - Transferred trunk calls Auto Redial(CPC-S and CPC-M) DescriptionIf the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed Related Programming * FF3 (System) Auto-Redial on Extensions l FFl (System) Extension Class of Service Setting l FF3 (Extension) Extension Class of Service Assignment Auto-Repeat Dial(CPC-S and CPC-M) DescriptionWhen a called outside party is busy, pressing the REDIAL key while hearing busy tone automatically redials the number The system will keep redialing the number until the called party answers, you hang up or the Auto-Repeat Dialing Count is reached Related Programmingl FFl (System) Auto-Repeat Dialing Count lFFl (System) Wait Timer for Auto-Repeat Dialing l FFl (System) Busy Tone Detection Timer Issued 3/i /95DBS 824-i O-7005-5
Busy OverrideSLT Featuresl FFl (System) Dial Tone Detection Timer l FF2 (Trunk) CO Busy Tone Detection Busy Override (CPC-S and CPC-M) DescriptionExtensions in the same Paging Group (l-7) can break into one another’s outside calls or intercom calls to relay information or to create three-party Conference Calls OperationPress “4” when you hear the busy tone An alert tone is issued at both phones Related Programming lFFl (System) Alert Tone for Busy Override & OWAl FFl (System) Extension Class of Service lFF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Busy Override Send l FF3 (Extension) Busy Override Receive l FF3 (Extension) Extension Page Group Considerations lYou cannot break in on three-party conference calls lThe default for the override alert tone is “off ” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden 5-6 DBS 824-l O-700Issued 3/l /95
Call Forwarding (CPC-S and CPC-M) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail The following table shows the call forwarding features available Table 5-3JIBS Call Forwarding features Feature Call Forwarding--All Calls Call Forwarding--No Answer Call Forwarding--Busy Call Forwarding--Busy/No Answer Permanent Call Forwarding Call Forwarding--All Calls When this feature is activated, all incoming calls to an extension are forwarded immediately Call Forwarding--No Answer When this feature is activated, an unanswered call rings until the Call Forward No Answer timer expires When the timer expires, the unanswered call is forwarded Call Forwarding--Busy When this feature is activated, all incoming calls to a busy extension are forwarded to a designated extension Call Forwarding--Busy/No Answer When this feature is activated, all incoming calls to an extension that is off-hook or does not answer are forwarded to a designated extension Similarly, if the extension is busy, the calls are forwarded to the designated extension Permanent Call Forwarding Permanent call forwarding is assigned through system programming Permanent call forwarding is usually used to forward calls to a voice mail system Extension users can invoke other forms of call forwarding (no answer, busy, all calls) to override the permanent call forwarding destination Permanent call forwarding can be used with busy, no answer, or busy/no answer Issued 3/l/95DBS 824-10-7005-7
Call ForwardingSLT FeaturesOperation To activate Call Forwarding 1Lift the handset. The phone issues intercom dial tone2 Dial “72 ” 3Dial the appropriate call forwarding code 4If you’re forwarding to an extension, enter the number of the extension you want to receive your calls If you’re forwarding to an outside number, dial “0” plus the appropriate speed dial number Note: To forward to an outside number, you must have already programmed the number into personal or system speed dialing You can forward to any speed dial number (system or personal) This requires pooled trunk access (9,81-86) However, dial “9” trunk access cannot be used when Least Cost Routing is active 5Replace the handset. To cancel Call Forwarding 1Lift the handset 2 Dial “72 ” 3Replace the handset. Related Programmingl FFl (System) Call Forward--No Answer Timer l F’Fl (System) Extension Class of Service 5-8 DBS 824-l O-700Issued 3/l 195
SLT FeaturesCall Forwarding l FF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Permanent Call Forward Type l FF3 (Extension) Permanent Call Forward Extension l FFlO (Speed Dialing) System Speed Dial Numbers l FFlO (Speed Dialing) Personal Speed Dial Numbers ConsiderationslCalls can be forwarded to extensions that have call forwarding activated For example, phone “A” can be forwarded to phone “B,” even if phone “B” is forwarded to voice mail lExtensions receiving forwarded trunk calls display “CFWD NNN XXXXXX,” where “NNN” = the extension that forwarded the call and “XXXXXX” = the trunk name or number lDND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls Intercom calls receive busy tone, trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings - Direct trunk calls - Transferred trunk calls lVoice calls do not forward when Call Forwarding--No Answer is used lExtensions for which Call Forwarding to an external number has been set cannot -Be in the middle of an outside call when the feature is activated - Have a toll restriction setting that prohibits outside calls lCalls can be forwarded to a third-party voice mail with the “Call Forward ID Code” described on page l- 12 lFor an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above For example, if extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed However, permanent call Issued 3/l /95DBS 824-i O-7005-9
Call HoldSLT Featuresforwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number Call Hold(CPC-S and CPC-M) Des&p tionCall Hold provides either exclusive or system hold, depending on system programming With Exclusive Hold, only the extension that held the call can retrieve it With System Hold, another extension can retrieve the call Operation To place a call on HoldFlash the switchhook To release the callFlash the switchhook again Related Programmingl FFl (System) Non-appearing Central Office Line Hold lFFl (System) Extension Hold Recall Timer for CO Calls lFFl (System) Extension Hold Recall Timer for Intercom Calls l FFl (System) SLT Onhook Flash Timer Considerations lA held call recalls if it is not retrieved before the Hold Recall Timer expires lIf there is no response to the Hold Recall, the call transfers to the AttendantPhone, however, no tone sounds at an Attendant Phone if Night Mode is activated lIf you flash the switchhook during a conference call, the flash is ignored 5-10DBS 824-l O-700issued 3/l /95
SLT FeaturesCall Park lIf your system is set to onhook transfer, and you have placed an outside call on hold and then made an intercom call, make sure the other extension hangs up before you do Lf you hang up before the other extension, the held outside line will be transferred to that extension lThe DBS 824 can provide Music-on-Hold to callers placed on hold See “Music-On-Hold” (page l-24) for more information Call Park(CPC-S and CPC-M) DescriptionUse the Call Park function to transfer an outside call when you cannot locate the intended recipient of the call Park the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the call Operation To park an outside call1 Flash the switchhook 2 Dial “75 ” To retrieve a parked call 1Lift the handset.The phone issues intercom dial tone 2 Dial “76 ” 3Dial the number of the extension that parked the call Related Programmingl FFl (System) Park Recall Timer Issued 3/l/95DBS 824-l O-7005-11
Call PickupSLT Features Considerations lThe parked call recalls if it is not retrieved before the Recall Timer expiresIf this happens, the user that parked the call can retrieve it by picking up the handset. If no one retrieves the call after the Park Recall Timer expires, the call reverts to the attendant lYou cannot park more than one outside line at a time lThe Park Recall Timer is similar to the Recall Timer, except that when the Park Recall Timer is set for “0” calls are automatically recalled in three minutes Call Pickup(CPC-S and CPC-M) SLTs can use both direct and group call pickup Direct Call Pickup Qescrip tionA call to an extension can be answered from any other extension with the Direct Call Pickup feature Operation 1Lift the handset. 2 Dial “79 ” 3Enter the number of the ringing extension Related Programmingl FFl (System) Extension Class of Service lFF3 (Extension) Extension Class of Service Assignment 5-12 DBS 824-l O-700Issued 3/l /95
SLT FeaturesCall PickupConsiderations lIf more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature will answer the call that arrives first Once the call has been picked up, other extensions that attempt to pick up the call receive busy tone lYou can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature You cannot answer camp-on callbacks with this feature Group Call Pickup Description Using the Group Call Pickup feature, you can answer calls to other extensionswithin your Paging Group (01-07) without entering the number of the ringing extension Operation 1Lift the handset, 2 Dial “70 ” Related Programmingl FFl (System) Extension Class of Service lFF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Extension Page Group Considerations lIf more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest port number first. lIf the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first. Issued 3/l /95DBS 824-l O-7005-l 3
Call TransferSLT Features lYou can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature You cannot answer Paging or Callback with this feature lGroup Call Pickup cannot be used to pick up a ringing phone in Paging Group 00 For example, if an extension is a member of Paging Groups 00 and 06, the extension can use Group Call Pickup to answer ringing calls inGroup 06, but not in Group 00 Call Transfer(CPC-S and CPC-M) The DBS 824 provides two call transfer methods blind transfer and screened transfer SLTs can transfer trunk and intercom calls Blind Transfer DescriptionBlind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer Operation 1Flash the switchhook to place the call on hold 2Dial the number of the extension to which the call is to be transferred 3Replace the handset before the other party answers l You can also replace the handset after the third party answers l The third party need only pick up the handset to speak to the outside line Related Programmingl FFl (System) Onhook (Automatic) Transfer l FFl (System) Extension Transfer Recall Timer for CO Calls 5-l 4DBS 824-l O-700Issued 3/l 195