Panasonic Dbs 824 Instructions Manual
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Call TransferKey Telephone Features l “Transf XXX #YY” (where “XXX” is the extension and “YY” is the line) appear on the display l The third party need only pick up the handset to speak to the outside lineRelated Programming l FFl (System) Onhook Transfer . FFl (System) Extension Transfer Recall Timer for CO Calls l FFl (System) Extension Transfer Recall Timer for Intercom Calls lFFl (System) Attendant Transfer Recall Timer for CO Calls lFFl (System) Attendant Transfer Recall Timer for Intercom Calls Considerations lFor users to transfer calls by pressing HOLD, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled in system programming lIf Onhook Transfer is disabled, blind transfer is performed by pressing HOLD, dialing the extension number, pressing PROG, and then going onhook lIf Onhook Transfer is enabled, users can transfer calls by pressing PROG before going onhook lThe Attendant can transfer calls while the handset is still in place, even if the system is not set for Onhook Transfer lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated lYou can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B ”lWhen you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, the transfer will recall to your extension after the Transfer Recall Timer expires The other extension’s number and the number of the transferred CO line or extension will appear on your display 3-22 DBS 824-l O-700Issued 3/l /95
Key Telephone FeaturesCall Transfer (For example, if you transfer an outside call on line 1 to extension 135 and that extension does not answer, the call will return to your extension and “Recall 135 #Ol” will appear on the display ) Screened Transfer DescriptionUsing the Screened Transfer feature, you can contact a third party and announce the call before the transfer Operation To use Screened Transfer when your system is set for Onhook Transfer 1Press the HOLD key to place the call on hold lThe line LED for the outside line on hold flashes green l The phone issues intercom dial tone l “Hold TRK #XX” (where “Xx” is the line number) appears on the display 2Dial the extension number to which the call is to be transferred 3When your call is answered, inform the third party of the transfer l The EXT LED stops flashing and remains lit l “Talk-EXT XXX” (where “XXX” is the extension) appears on the display 4Hang up the handset,. The line LED for the original outside line turns red l The third party need only pick up the handset to speak to the outside line To use Screened Transfer when Onhook Transfer is disabled 1Press the HOLD key to place the outside call on hold Issued 3/l/95DBS 824-l O-7003-23
Call TransferKey Telephone Features l The line LED for the outside line on hold flashes green l The phone issues intercom dial tone l “Hold TRK #XX ’ (where “XX” is the line number) appears on the display 2Dial the extension number to which the call is to be transferred 3When your call is answered, inform the third party of the transfer l The EXT LED stops flashing and remains lit l “Talk-EXT XXX” (where “XXX” is the extension) appears on the display 4Press the PROG key or dial “8 ”l The line LED for the original outside line turns red l “TRF XXX TRK #YY” (where “XXX” is the extension and ‘YY” is the line) appears on the display l The third party need only pick up the handset to speak to the outside line 5Hang up to complete the transfer Related Programmingl FFl (System) OnhookTransfer lFFl (System) Extension Transfer Recall Timer for CO Calls lFFl (System) Extension Transfer Recall Timer for Intercom Calls lFFl (System) Attendant Transfer Recall Timer for CO Calls l FFl (System) Attendant Transfer Recall Timer for Intercom Calls Considerations lThe Attendant can transfer calls while the handset is still in place, even if the system is not set for Onhook Transfer lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated 3-24 DBS 824-l O-700Issued 3/l /95
Key Telephone FeaturesCall Waiting lYou can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred toFor example, if phone “A” is covered to phone “B,” calls that are transferred to phone “A” will be forwarded to phone “B ” lWhen you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a call tone is issued at your extension after Transfer Recall Timer expires The other extension’s number and the number of the transferred CO line or extension then appearon your display and the call is returned to your extension (For example, if you transfer an outside call on line 1 to extension 135 and that extension is busy or does not answer, the call will return to your extension and “Recall 135 #Ol” will appear on the display ) Call Waiting(CPC-S and CPC-M) Oescrip tionYou can send a Call Waiting signal, followed by a brief LED message, to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to the message sender’s extension The following messages can be sent using the Call Waiting feature Table 3-4Call Waiting Text Messages MessageMessage Code 5“Visitor Here” 1 61 “Need Help”II 7 I “Important”I 1 “Urgent” I 9 1 “Emergency”I Message codes O-4 are not available Issued 3/l /95DBS 824-l O-7003-25
Call WaitingKey Telephone Features Users can also respond to call waiting by sending a text message See “CallWaitingjOHVA Text Reply” on page 3-28 Operation To set Call Waiting 1Press the ON/OFF key 2Dial the extension number The phone issues busy tone 3 Press “3 ”l The EXT LED flashes l “Call Wait XXX” (where “XXX” is the extension) appears on the display 4If you want to send a text message, dial the desired message code (5-9) The corresponding message displays on the called party’s phone (If the called party does not have a display, the party continues to hear a call waiting signal ) 5Remain on the line until the called party picks up To answer Call Waiting 1The EXT LED flashes, indicating Call Waiting has been sent “Call Wait XXX” (where “XXX” is the extension number) appears on the display 2Replace the handset. l The current call is disconnected l ‘Call Wait-XXX” appears on the display 3Rick up the handset.l You are automatically connected to the extension sending the Call Waitingl “Talk-EXT XXX” appears on the display 3-26DBS 824-l O-700issued 3/l /95
Key Telephone FeaturesCall Waiting Note: To answer a call waiting tone, you may flash the switchhook rather than hang up If you flash the switchhook, you are immediately connected to the waiting partyTo answer Call Waiting using the Talk Back keyA “Talk Bask” key can be assigned to an FF key The Talk Back key allows you to answer a waiting call without disconnecting the original call 1The LED of the Talk Back key flashes red, indicating Call Waiting has been sent 2Press the Talk Back key to answer Call Waiting lThe LED of the Talk Back key flashes green l The current call is held automatically 3Press the Talk Back key again to return to the original call The LED of the Talk Back key goes off Related Programmingl FFl (System) Extension Class of Service Setting 9 FF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Call Waiting/OHVA lFF5 (FF Key Settings) FF Key Assignments for Extensions Considerations lMessage code 8 cannot be used from an SLT (The digit “8” is used to transfer calls on SLTs ) lCall Waiting can be used without the user entering a message code lCall Waiting is cancelled when the sender replaces the handset lIf the called extension has DND activated, has a call on hold, is ringing (from another call), or is engaged in a conference call, Call Waiting cannot be sent lA call on an outside line can be placed on hold before Call Waiting is answered to avoid terminating the original call An Intercom Call, however, must be terminated before Call Waiting can be answered issued 3/l /95DBS 824-l O-7003-27
Call Waiting/OHVA Text ReplyKey Telephone Features lIf Onhook Call Transfer has been enabled and you have placed an outside line on hold to answer Call Waiting, replace the handset after the other extension hangs up If the caller hangs up fist, the held call will be transferred to the called extensionlCall Waiting cannot be sent to an ML key Call Waiting/OHVA Text Reply(CPC-S and CPC-M) Description When a busy party receives an indication of incoming intercom call, the busy party can respond by sending a text message back to the caller The text message can be sent after any of these intercom call indications l Call waiting tone lCall waiting tone followed by a text message lAn offhook voice announce Operation When you are on a call and receive an indication of a incoming intercom call press CONF and then dial l-5The following table shows the default text associated with messages l-5 Message NumberMessage Definition 1Take A Message 2Please HoldMessages l-5 can be changed through system programming Programming lFF6 (Names and Messages) Call Waiting/OHVA Text Reply 3-28 DBS 824- 1 O-700Issued 3/l /95
Key Telephone FeaturesCamp-on ConsiderationslText messages l-5 can be changed from an attendant phone or a DSS/72 Camp-on(CPC-S and CPC-M) DescriptionIf you reach a busy extension, the Camp-on feature will alert you with a ring when the extension becomes free You will then be able to pick up your handset to automatically dial the extension Operation To activate the Camp-on feature 1Pick up the handset 2Dial the desired extension number If the extension is busy, your phone issues busy tone 3 Press “3 ”l The phone issues ringback tone l If the Camp-on feature cannot be set, the phone continues to issue busy tone 4Replace the handset after you hear the ringback tone 5Wait for the extension callback ring To answer the callback ring 1Pick up the handset when you hear the callback ring l “Camp-on Call” appears on the display * The EXT LED flashes l The system automatically dials the called extension Issued 3/l/95DBS 824-l O-7003-29
CO Line Key Trunk AccessKey Telephone Features Related Programming l FF3 (Extension) Call Waiting/OHVAConsiderations lThe callback ring must be answered within sixteen seconds or it will be canceled lA Camp-on request will only be accepted after Call Waiting status lThe callback ring cannot be accepted by an extension that has Call Forwarding activated lAn extension can only have one call camped on at a time For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on lAn extension that has initiated a camp-on cannot receive a camp-on For instance if Extension 200 has camped on to Extension 300, another extension cannot camp on to 200 CO Line Key Trunk Access(CPC-S and CPC-M) Description You can access an outside line by pressing a CO line key Operation 1Press an unlit line key l The phone issues outside dial tone l The line LED lights green l“CO TALK #XX” (where “xx” is the line) appears on the display 2Dial the telephone number The dialed number appears on the display 3Complete the call and replace the handset. 3-30DBS 824-10-700Issued 3/l/95
Key Telephone FeaturesConference Calls l The line LED changes from green to red and then goes off l The time and date reappears on the displayRelated Programming lFFl (System) SMDR Start Timer for CO Calls l FFl (System) Call Duration Timer lFF5 (FF Keys) FF Key Assignments for Extensions Considerations lThe duration of a call appears on the display while the call is in progress lThe SMDR Start Timer can be set to start at 5, 16, or 30 seconds seconds after the last digit of the telephone number is dialed Conference Calls(CPC-S and CPC-M) DescriptionConference Calls allow an extension user to add a party to an existing conversation Extension users can create the following types of Conference Calls lOne outside line and two extensions lTwo outside lines and one extension lOne outside line and three extensions lTwo outside lines and two extensions l Three extensions l Four extensions issued 3/l /95DBS 824-l O-7003-31