Panasonic Dbs 824 Instructions Manual
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Remote MaintenanceSystem Features6Follow the directions on the screen to access the desired programs (See “Terminal Programming Commands “)Note: The Serial Interface Unit (SIU) supports three functions, 1) Bus IMonitor, 2) SMDR, and 3) Remote Programming However only one function can operate at a time When not in remote programming, either SMDR or a Bus Monitor is active When the remote programming mode is entered (by #99xxxx), the other function stops When finished, the SMDR or Bus Monitor function resumes You may set the DBS 824 in the desired SMDR or Bus Monitor mode by entering or have someone on site enter the following code at an extension or attendant position Command #90 #91Function Normal Bus Monitor on SIU Maintenance Port Register Bus Monitor on SIU Maintenance Port IPoll Bus Monitor on SIU Maintenance PortI #93SMDR Output on SIU SMDR Port Terminal Programming CommandsUse the following commands to navigate terminal programming CommandDescription -01Access System parameters -02Access Trunk parameters -03Access Extension parameters -04Access Ring assignments -05Access FF-key assignments -06Access Name assignments -07Access Toll Restriction data -08Access Least Cost Routing data -09 IAccess Copy mode -10Access Speed Dial data I-B1 Back to previous addressI-bBack to previous port 1 Forward to next address -f -RForward to next port Return to previous mode cm-z1 Quitl-32 DBS 824-l O-700 Issue Date 3/l/95
System FeaturesStation Class of ServiceStation Class of Service(CPC-S and CPC-M) DescriptionStation Class of Service provides a way to restrict access to certain extension features Station Class of Service 0 provides access to all features By default, all extensions are assigned to this class of service Classes of Service l-8 can be modified to allow and restrict access to specific features The following table shows the features that can be enabled/disabled for station classes of service Table I-IStation Classes of Service 11 12 13 14 15 16 17 18 19 20 21 UNA Pickup (78) Direct Pickup (79) Group Pickup (70) TonerVoice Mode (1) Message Waiting Set (2)Busy Override (4) Call Waiting (3) Offhook Voice Announce (5) Central Office Call Queuing (2) SLT Transfer (8) Call Forwarding External Note:This item controls external call forwarding for internal calls Related Programmingl FFl (System) Extension Class Of Service Setting l FF3 (Extension) Extension Class of Service Assignment Issue Date 3/l/95DBS 824-i O-700l-33
Station HuntingSystem FeaturesStation Hunting(CPC-S and CPC-M) Station hunting allows calls to be automatically transferred among a preselected group of phonesWhen a call terminates to a busy extension in a hunt group, the call automatically transfers to another extension in the group If the second extension is busy, the call automatically transfers to another member of the groupThree types of hunt groups are available Terminal, Distributed, and Longest Idle In addition, a software-defined pilot extension number is available The DBS 824 also allow calls from busy hunt groups to overflow to a transfer extension The transfer extension can be the pilot of another hunt group, the pilot (0) of the attendant group, or a single extension number Terminal Hunt Groups When the Terminal method is selected, a call to the hunt group will repeatedlysearch hunt group members until the Transfer Timer expires If none of the members is free when the timer expires, the call is transferred to the transfer extension Distributed Hunt GroupsWhen the Distributed method is selected, calls are distributed through the hunt group based on which extension in the group received a call in the last search The incoming call begins its search at the next available extension in the group aud then repeatedly searches the group, in sequence, until the Transfer Timer expiresIf none of the members is free when the timer expires, the call is transferred to the transfer extension Longest /d/e Hunt GroupsWith Longest Idle hunting, a call to the pilot number rings the extension in the group that has been available the longest As with the other two methods, the search then continues through the Hunt Group until the Transfer Timer expiresIf a member does not become available before the timer expires, the call is transferred to the transfer extension Related Programming lFF4 (Ringing and Hunt Groups) Hunt Group Type l-34 DBS 824-l O-700Issue Date 3/l /95
System FeaturesStation HuntinglFF4 (Ringing and Hunt Groups) Hunt Group Pilot Number lFF4 (Ringing and Hunt Groups) Hunt Group Transfer Timer lFF4 (Ringing and Hunt Groups) Hunt Group Member lFF4 (Ringing and Hunt Groups) Transfer Extensionl FF4 (Ringing and Hunt Groups) CO Delayed Day Ring Assignments for Hunt Groups lFF4 (Ringing and Hunt Groups) CO Delayed Night Ring Assignments for Hunt Groupsl FF4 (Ringing and Hunt Groups) CO Delayed Night 2 Ring Assignments for Hunt Groupsl FF4 (Ringing and Hunt Groups) Central Office Day Ring Assignments for Hunt Groups lF’F4 (Ringing and Hunt Groups) Central Office Night Ring Assignments for Hunt Groupsl F’F4 (Ringing and Hunt Groups) Central Office Night 2 Ring Assignments for Hunt Groups lFF4 (Ringing and Hunt Groups) Ringing Assignments (all) lFFl (System) Hunt Group No Answer Tier Considerations lUp to 4 Station Hunt Groups can be programmed, a single Hunt Group can contain up to 16 extensions, plus a pilot extension number lThe transfer destination of any Hunt Group can be set to the pilot number of the next group, the pilot number (0) of the Attendant Group, the pilot number of the same group, or a real extension The transfer destination cannot be voice mail lA Transfer Timer adjusts the transfer time between hunt groups The transfer time can be set from 0 to 32 seconds If the timer is set to 0 seconds, CO calls will be queued at the hunt group until a member is available Intercom calls will also queuel Central office trunks can be set to terminate to different hunt group pilot numbers during day and night mode operation lThe Hunt Group No Answer Timer determines how long a hunt group member rings before the call is transferred to the next hunt group member Issue Date 3/l 195DBS 824-l O-7001-35
Station HuntingSystem Features lA call arriving at the the pilot number of a hunt group will hunt to a member that has call forwarding set, unless call forwarding is set to an outside number The following call types will hunt to a member that has call forwarding set- Intercom calls - Transferred intercom calls - Incoming CO calls - Transferred CO calls - DISA calls lIn order for an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above If extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number l-36 DBS 824-l O-700Issue Date 3/l/95
System FeaturesStation Message Detail Recording (SMDR)Station Message Detail Recording (SMDR) (CPC-S and CPC-M) Description Station Message Detail Recording (SMDR) provides detailed call records of outgoing callsSMDR records can be output to a printer or an external call accounting system Figure l-2 shows the SMDR format for the CPC-S and CPC-M Figure 1-2 SMDR Format CPC-S and CPC-M 0123456I012345678901234567890123456789012345678901234567~901234567~901234567~901234567 12345678 9 T BM/DD HH:WM:SS HH:MM SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN l=Call type S=Inbound DISA szoutbound DISA I=Incoming 0=outg01ng T=Transfer (See Note 1 ) 2=Date MM=month DD=day 3=Call start time HH=hours WM=minutes SS=seconds 4=Call duration FIB=hours MM=minutes SS=seconds 5=Extension number lo-69 lOO-699=extensions CO number=DISA C=Dialed digits or Caller ID DD=digits O-9 or symbols * or# (See Note 2 ) 7=Account code A=O-9999999999 B=Verlfied account code or walking COS code VOOOO-V9999zverified account codes WOOOO-W9999=walking COS codes 9=Trunk Number NN=number (01-64) Notes: 1 Transferred calls include direct and group call pickups and conference calls If a station call is transferred to an outside number, an SMDR record is also created for the station that is transferred2 The l symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol appears as a less-than sign (~1Centrex and PBX codes, as well as LCR access codesdo not appear as dialed digits With Caller ID information Private appears with calls that have restricted Caller SD display and !Out of Area appears with calls that originated out of the CO s areaIssue Date 3/l/95DBS 824-l O-7001-37
Toll RestrictionSystem FeatureslFFl (System) SMDR Start Timer for CO Calls l FFl (System) SMDR Printing Mode 1 Outbound and Inbound lFFl (System) SMDR Printing Mode 2 Long Distance and Local Calls l FFl (System) SMDR Printing Mode 3 Header Title lFF3 (Extension) Station Message Detail Recorder (SMDR) Report Hardware Requirements lA printer or external call accounting system is required to output SMDR data Toll Restriction(CPC-S and CPC-M) DescriptionAccess levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the Toll Restriction feature This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines The following access levels are available Table 1-2Toll Restriction Types Toll Restriction Ppe 0 1 Characteristics Restriction of outbound dialing (except 911) Inbound ringing trunks can be answered by or transferred to Type 0 extensions Intercom calls are allowed Cannot perform Group Call Pickup Full restriction of outbound dialing (except 911) Inbound ringing on all trunks Intercom calls are allowed Group call pickup is allowed I-38DBS 824-l O-700Issue Date 3/l/95
System FeaturesToll Restriction2Local calls allowed l-800 calls allowed Inbound trunk calls can be answered and transferred from a Type 2 phone Full restriction of international calls Full restriction of operator calls Speed dial number selectable restriction 3 Nil code selectable restriction except 911 Restriction of up to 50 sevendigit numbers Inter-digit timing is set to 6 seconds 1 800 calls allowed Full restriction of operator calls Selectable restriction of international calls SeIectable restriction of NI 1 codes (211 811) Speed dial number selectable restriction Restriction of up to 50 seven-digit numbers Trunk calls can be answered and transferred 4 5 6 7Notes:Defaulted to full restriction of area-code dialing (see Notes) Defaulted to full restriction of office-code dialing (see Notes) Inter digit timing is set to 6 seconds Identical to Type 3 except that office code dialing is allowed by default; type 4 also allows Operator Calls (Type 3 does not allow Operator Calls) (See Notes) Programmable TRS Type; defaulted to no restrictions (see Notes) Programmable TRS Type; defaulted to no restrictions (see Notes) No restriction of outbound dialing For TRS types 3 6 operator calls are allowed if FF7 l# l# is set toonThe office code tables are used to restrict all 0 plus dialing the next two digits will also be analyzed For TRS types 3 6 area code and office code restrictions can be changed usingArea Code Table For TRS Types 3 6Office Code Table For TRS Types 3 6Special Area Code Table For TRS Types 3 6and Special Office Code Table For TRS Types 3 6explained in Chapter 8 of Programming (Section 400)For TRS types 3 6 area and office code restrictions can be further managed usingSpecial Area Code Table For TRS Types 3 6 andSpecial Office Code Table For TRS Types 3 6found in Chapter 8 of Programming (Section 400)Four area codes can be associated with special area code tables 1-4 (one area code per table)Within each of these tables the entire range of valid office codes can be individually allowed or restrictedThus the Special Area and Office Codes work together to provide specific toll restrictions The following calling restrictions are also available lStation Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout feature is activatedl Account Code Restriction An Account Code must be entered before calling out. Issue Date 3/l /95DBS 824-l O-700l-39
Trunk GroupsSystem Features l Forced LCR Restriction The LCR feature controls outside callsRelated Programming lFFl (System) Override Toll Restrictions with SSD Numbers l FF3 (Extension) Extension Lockout Code l FF7 (Toll Restriction) Toll Restriction Settings (all) Considerations lThe dialing restrictions included in this feature help prevent unauthorized outgoing calls It is possible, however, to program your system to allow System Speed Dialing to override Toll Restrictions Trunk Groups(CPC-S and CPC-M) DescriptionTrunks can be placed in trunk groups When a trunk group is accessed, the DBS 824 automatically selects an open trunk from the group OperationTo access a trunk group, do one of the following lDial a trunk group access code before dialing the telephone number Trunk group access codes are 9,81,82,83,84,85, and 86 lPress an FF key that is assigned as a pooled trunk key Related ProgramminglFF2 (Trunks) Pooled Trunk Access for Group “9” lFF2 (Trunks) Pooled Trunk Access for Groups “81-86” Considerationsl-40 DBS 824-l O-700Issue Date 3/l/95
System FeaturesTrunk Name AssignmentlTrunks can appear in more than one trunk group lIf Least Cost Routing is enabled, the trunk group “9” automatically accesses the LCR features Trunk Name Assignment(CPC-S and CPC-M) DescriptionYou can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number The name will appear when a CO call is ringing or connectedFor example, you can assign specific CO lines to different individuals or departments Then, when an extension rings, the individual’s name or the department’s name will appear on the display, immediately identifying the person for whom the call is intended While you are speaking on the extension, “CO TALK XXXXXX”will appear on the LCD (XXXXXXrepresents the six characters of the Trunk Name ) While the extension is ringing, “INCOMING XXXXXX”will appear While the extension is ringing and you are speaking on the extension at the same time, “INCOMING J#XXXX”will appear on the second line of the display Related Programming lFF6 (Name and Message) Trunk Name Assignment Considerations lTrunk names can be assigned with a DSS or an attendant phone lIf a text name is assigned to a CO trunk, the trunk number does not appear on the displayissue Date 3/l/95DBS 824-l O-700l-41