Panasonic Dbs 824 Instructions Manual
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Message Waiting/Callback Request3-55Non-Appearing Outside Lines 3-58 Offhook Signaling3-59 Offhook Voice Announce (OHVA) 3-60 One-Touch Keys 3-62One-Touch VM Access 3-65 Onhook Dialing3-67Pooled Trunk Access 1 3-68 1Prime Line PreferenceI 3-70Private LineI 3-71Reminder Call 3-72Ringing Line Preference 3-73Saved Number Redial1 3-74 1Speed Dialing Station Lockout 1 3-75 1I 3-81 Trunk- to-Trunk Transfer1 3-82 13-2 DBS 824-10-700issued 3/l/95
Key Telephone FeaturesKey Phone Key PhoneAs an example of a key phone, Figure 3-l illustrates the DBS 824 key phone model VB-43225 The VB-43225 provides a large display that includes one-touch access to speed dial numbers, telephone features, and help screens Figure 3-I VB-43225 key phone Absence Message(CPC-S and CPC-M) Des&p tionExtension users can leave text messages on their phones when they are away When the unattended extension is dialed, the text message displays on the caller’s phone Issued 3/l /95DBS 824-l O-7003-3
Absence MessageKey Telephone Features Any one of the following messages can be selected Messages 5 to 9 can be changed through system programmingTable 3-lAbsence Messages Message NoMessage Text 0In Meeting 1At Lunch I Out of Office I 1 Vacation I 4 1 Another Office 1 1 User Defined I I User Defined I I User Defined 1 I User Defined I I9User Defined Operation To set an Absence Message Press the ON/OFF keyl The phone issues intercom dial tone l The ON/OFF LED lights Dial “7 1 ”“Enter Msg Code” appears on the display Enter a message code between 0 and 9 (See Table 3-l) “Enter Parameter” appears on the display Enter the time you will return (optiond) See Table 3-2 for examples Press the ON/OFF key l The DND/CF LED lights l“At Lunch” appears on the display if you selected message code 1 3-4 DBS 824-l O-700Issued 3/l /95
Kev TeleohoneFeaturesAbsence Messaae To cancel an Absence Message 1Press the ON/OFF keyl The phone issues intercom dial tone l The ON/OFF LED lights2 Dial “71 ”“Enter Msg Code” appears on the display 3Press the ON/OFF key l The ON/OFF LED goes offl The DNDKF LED goes off, and the message disappears from the display Related Programmingl FFl (System) Extension Class of Service Setting lFF3 (Extension) Extension Class of Service Assignment l FF6 (Names and Messages) Absence Messages ConsiderationslCalling parties without a display get a busy signal, rather than the Absence Message lIf a message code number that has not been programmed is selected, “Absence,” followed by the code number, appears on the display lAbsence Message return times can be input as shown in the following table Table 3 2Example Return Times for Absence Messages InputDisplay No inputReturn 9Return9 00 11Return1100 615Return6 15 1035Return10 35 Issued 3/l/95DBS 824-l O-7003-5
Auto RedialKey Telephone Features Four-digit numbers can also be input (0000-9999 = Hours & Minutes or Month & Date) lWhen an Absence Message is set on a DID extension, incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk lDND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls Intercom calls receive busy tone, trunk calls are routed to the extension defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forward settings - Direct trunk calls - Transferred trunk calls lCallback to an incoming CO call on a Private Line is available if the Absence Message feature is activated Auto Redial(CPC-S and CPC-M) DescriptionIf the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed Related Programmingl FF3 (System) Auto-Redial on Extensions l FFl (System) Extension Class of Service Setting + FF3 (Extension) Extension Class of Service Assignment 3-6 DBS 824-l O-700issued 3/l /95
Key Telephone FeaturesAuto-Repeat DialAuto-Repeat Dial(CPC-S and CPC M) DescriptionWhen a called outside party is busy, pressing the REDIAL key while hearing busy tone automatically redials the number The system will keep redialing the number until the called party answers, you hang up or the Auto-Repeat Dialing Count is reached Related Programming l FFl (System) Auto-Repeat Dialing Count l FFl (System) Wait Timer for Auto-Repeat Dialing l FFl (System) Busy Tone Detection Timer l FFl (System) Dial Tone Detection Timer l FF2 (Trunk) CO Busy Tone Detection Busy Override(CPC-S and CPC-M) Description Extensions in the same Paging Group (l-7) can break into one another’s outside calls or intercom calls to relay urgent information or to create three-party conference calls Operation 1Pick up the handset The phone issues intercom dial tone 2Dial the extension number 3When you hear busy tone, dial “4 ” issued 3/l /95DBS 824-l O-7003-7
Call Coverage GroupsKey Telephone Features l An alert tone sounds to both phones (system programming required) l The EXT LED lightsRelated Programming lFFl (System) Alert Tone for Busy Override and OHVA l FFl (System) Extension Class of Service Setting l FF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Busy Override Send l FF3 (Extension) Busy Override Receive l FF3 (Extension) Extension Page Group l FF3 (Extension) Call Waiting Considerations lYou cannot break in on three-party conference calls lAttendants can be prevented from using busy override lThe default for the override alert tone is “off ” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden l“Overridden” does not appear on the display of an extension that has been broken into lCall Waiting must be activated for Busy Override to operate on hunt groups calls Call Coverage Groups(CPC-S and CPC-M) DescriptionCall coverage is designed for office workers who almost always want their unanswered calls to be routed to the same secretary or secretaries Up to two extensions can be designated as covering phones (secretary) 3-8DBS 824-l O-700Issued 3/l /95
Key Telephone FeaturesCall Coverage Groups For example, if an outside call on line 1 is sent to extension 135, but extension 135 does not answer, the call will ring once when the call first comes in at the covering phone and “TRK #Ol> 135” will appear on the covering phone’s displayIf two extensions are designated as covering phones and the first in DND, the second will receive the callCall coverage assignments are controlled through system programming, rather than from individual extensions For extension-controlled routing of unanswered calls, see “Call Forwarding” on page 3-10 Related Programmingl FF3 (Extension) Gffhook Signal lFF4 (Ringing and Hunt Groups) Call Coverage Group Member Table Considerations lUp to four Call Coverage Groups can be programmed into your system A Call Coverage Group can have up to two covering phones and up to six extensions lA member of one Call Coverage Group cannot belong to another Call Coverage Group or to a Hunting Group lA single-line telephone (SLT) can be a member of a coverage group, but it cannot be a covering phone lCalls to an extension in DND do not cover lCalls to an extension with Call Forwarding activated do not cover lIf the Call Forwarding feature or the Absence Message feature is activated for covering phone No 1, covering phone No 2 will “cover” the other extensions in the group lVoice intercom calls do not activate call coverage Only tone intercom calls can activate call coverage Issued 3/l /95DBS 824-l O-700 3-9
Call Duration DisplayKey Telephone FeaturesCall Duration Display(CPC-S and CPC-M) DescriptionThe length of a conversation on a CO line usually appears on display phones The duration display shows the number of minutes and seconds the call has lastedThe display does not begin right away, it begins either 5 16 or 30 secondsafter the call begins, depending on how the DBS 824 is programmed Related Programmingl FFl (System) Call Duration Display l FFl (System) Call Duration Timer lFFl (System) SMDR Start Timer for CO Calls Call ForwardingCPC-S and CPC-M) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail The following table shows the call forwarding features available Table 3 3DBS 824 Call Forwarding features IFeatureI 1 Call Forwarding--All Calls Call Forwarding--No Answer 1 Call Forwarding--Busy Call Forwarding--BusyNo Answer Permanent Call Forwarding DescriptionsCall Forwarding--All Calls When the Call Forwarding--All Calls feature is activated, all incoming calls to an extension are immediately forwarded 3-10DB S 824- 1 O-700Issued 3/l/95
Key Telephone FeaturesCall ForwardingCall Forwarding--No Answer When Call Forwarding--No Answer isactivated, an unanswered call will ring until the Call Forward No Answer timer expires When the timer expires, the unanswered call is forwarded Call Forwarding--Busy When Call Forwarding--Busy is activated, allincoming calls to a busy extension will be forwarded Call Forwarding--Busy/No Answer When Call Forwarding--Busy/NoAnswer feature is activated, all incoming calls to an extension that is busy or does not answer will be forwarded Permanent Call Forwarding Permanent call forwarding is assignedthrough system programming, rather than by the user Permanent call forwarding is normally used to forward calls to a voice mail system An extension user can invoke other forms of call forwarding (no answer, busy, all calls) to temporarily override the permanent call forwarding destination Permanent call forwarding can be used with busy, no answer, or busy/no answer When Permanent Call Forwarding is assigned, the DSS and/or BLF keys are not lit green, the DND/CF LED is off, and the second line of LCD displays donot display the Call Forwarding assignment To activate Call Forwarding 1Press the ON/OFF key l The phone issues intercom dial tone l The ON/OFF LED lights 2 Dial “72 ”“ENTER FWD CODE” appears on the display 3Dial the appropriate call forwarding code Call ForwardCode TYPOI I 1 AllI 0 I 1 Busy/no answer ( 1 1 I BUSYI 2 I No answer 4“ENTER FWD EXTV appears on the display Issued 3/l I95DBS 824-l O-7003-11