Panasonic Dbs 824 Instructions Manual
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Call ForwardingKey Telephone Features4If you are forwarding to an internal number, enter the number of the extension you want to receive your calls If you are forwarding to an outside number, press AUTO plus the appropriate speed dial number Note: To forward to an outside number, the number must be pre-programmed in personal or system speed dialing Forwarding to an outside number requires use of pooled access trunks (Dial 9, 8 1 - 86) However, Dial 9 is not available when using Least Cost Routing mode 5Press the ON/OFF keyl The DND/CF LED lights l “FWD-EXT 135” appears on the 2nd line of the display if extension 135 is selected If a name is assigned to the extension, the name appearsinstead of the extension number To cancel Call Forwarding 1 Press ON/OFF 2 Dial “72 ”3 Hang up Related Programmingl FFl (System) Call Forward No Answer Timer l FFl (System) Extension Class of Service Setting l FF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Permanent Call Forward Type l FF3 (Extension) Permanent Call Forward Extension lFFlO (Speed Dial) System Speed Dial Numbers l FFlO (Speed Dial) Personal Speed Dial Numbers Considerations lDND and Absence Messages cancel Call Forwarding Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls Intercom calls receive busy tone, trunk calls are routed to the extension 3-12 DBS 824-l O-700Issued 3/l /95
Key Telephone FeaturesCall Forwarding defined in permanent call forwarding The following types of incoming trunk calls follow permanent call forwardsettings - Direct trunk calls - Transferred trunk calls lVoice calls do not forward when Call Forwarding--No Answer is used lIf several calls arrive at once at an extension set for Call Forwarding-No Answer, all of the calls will be queued (The timing for each call begins with the ringing tone )lExtensions for which Call Forwarding to an external number has been set cannot -Be in the middle of an outside call when the feature is activated - Have a toll restriction setting that prohibits outside calls lTo forward to an outside number, the number must be pre-programmed in personal or system speed dialing Forwarding to an outside number requires use of pooled access trunks (Dial 9,81- 86) However, Dial 9 is not available when using Least Cost Routing mode lCalls can be forwarded to a third-party voice mail using the “Call Forward ID Code” described on page l-12lIn order for an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 244 or above For example, if extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number Issued 3/l/95DBS 824-l O-7003-l 3
Call HoldKey Telephone FeaturesCall Hold(CPC-S and CPC-M) The DBS 824 provides both Exclusive and System Hold Exclusive Hold DescriptionWith Exclusive Hold, only the extension that held the call can retrieve it Exclusive Hold can be used to hold CO calls and intercom calls Operation To place a call on Exclusive HoldPress the line key being used for the call The line LED flashes green, and the phone issues intercom dial tone “Hold TRK ##XX” (where “XX” is the outside line number) appears on the display To retrieve a call from Exclusive HoldPress the line key on which the call is held The line LED stops flashing and remains green “CO TALK TRK #XX” (where “XX” is the outside line number) appears on the display if the call held on the line was released Related Programmingl FFl (System) Attendant Hold Recall Timer for CO Calls l FFl (System) Attendant Hold Recall Timer for Intercom Calls l FFl (System) Extension Hold Recall Timer for CO Calls l FFl (System) Extension Hold Recall Timer for Intercom Calls 3-14 DBS 824-l O-700Issued 3/l I95
Key Telephone FeaturesCall Holdl FFl (System) Key Bank Hold l FFl (System) Non-Appearing Trunk Hold ConsiderationslWhen using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key Release the held call by pressing HOLD again (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold )lA held call will recall if it is not retrieved before the Hold Recall Timer expires “Hold Recall #XX” (where “xx” is the outside line number) appears on the display if a call has been held beyond the time limit lIf you press the HOLD key during a conference with two outside lines, both outside lines will be placed on hold lIf your system is set for onhook transfer and you have placed an outside call on hold, and you then make an Intercom Call, make sure the other extension hangs up before you do If you hang up before the other extension, the held outside line will be transferred to that extension(Pressing FLASH releases the extension )lThe DBS 824 can provide music-on-hold to callers placed on hold See “Music-On-Hold” (page l-24) for more information System Hold DescriptionUsing System Hold, you can place either an outside call or an Intercom Call on holdA call placed on System Hold can be retrieved from any extension Operation To place a call on System HoldPress the HOLD key lThe line LED being used for the call flashes green Issued 3/l /95DBS 824-l O-700 3-15
Call HoldKey Telephone Features lThe phone issues intercom dial tone l“Hold TRK #XX” (where “XX” is the outside line number) appears on the displayTo release a call placed on System Hold from the extension that placed it therePress the line key that is flashing green lThe line LED stops flashing and remains lit l“CO TALK #XX” (where “XX” is the outside line number) appears on the display To release a call placed on System Trunk Hold from a different extensionPress the line key that is flashing red lThe line LED turns green and stops flashing l “CO TALK TRK #XX” (where “XX” is the outside line number) appears on the display Related Programmingl FFl (System) Attendant Hold Recall Timer for CO Calls l FFl (System) Attendant Hold Recall Timer for Intercom Calls l FFl (System) Extension Hold Recall Timer for CO Calls l FFl (System) Extension Hold Recall Xmer for Intercom Calls l FFl (System) Key Bank Hold l FFl (System) Non-Appearing Trunk Hold ConsiderationslWhen using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold and then press a vacant line key Release the held call by pressing HOLD again (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold ) 3-16DBS 824-l O-700Issued 3/l /95
Key Telephone FeaturesCall ParklIf the Automatic Outside Line Hold feature is programmed for your system, pressing any other line key will place your original call on System Hold lA held call will recall if it is not retrieved before the Hold Recall Timer expires “Hold Recall ##XX” (where “XX” is the outside line number) appears on the display if a call has been held beyond the time limit lIf you press the HOLD key during a conference with two outside lines,both outside lines will be placed on hold lIf your system is set to onhook transfer and you have placed an outside call on hold, and you then make an Intercom Call, make sure the other extension presses the FLASH key or hangs up before you do If you hang up before the other extension, the held outside line will be transferred to that extension lIf there is no response to the Hold Recall, the tone is issued at the Attendant Phone (extension 100 or 10) However, no tone is issued at the Attendant Phone if Night Mode is activated or if the call is on a Private Line lAn error tone is issued if you attempt to place more than one intercom call on hold at the same time lThe DBS 824 can provide Music-on-Hold to callers placed on hold See “Music-On-Hold” (page l-24) for more information Call Park(CPC-S and CPC-M) Des&p tion You can use the Call Park function to transfer a call, even if you cannot locatethe intended recipient of the call Simply park the call, and then page the person you want to transfer to That person can answer the call from any extension by dialing the number of the extension that parked the call Operation To park a call 1Press the HOLD key Issued 3/l /95DBS 824-l O-7003-17
Call ParkKey Telephone Features 2 Dial “75 ” “Park Hold” appears on the display To retrieve a parked call 1Pick up the handset The phone issues intercom dial tone2 Dial “76 ” 3 Dial the number of the extension that parked the call “CO TALK TRK #XX” (where “XX” is the line number) appears on the display Related Programming lFFl (System) Attendant Park Hold Recall Timer l FFl (System) Extension Park Hold Recall Timer Considerations lAn alarm tone is issued if a parked call is not released before the Recall Timer expires (determined by system programming) If this happens, the user that parked the call can retrieve it by simply picking up the handset. If no one retrieves the call after the Recall Timer expires, a second alarm will sound at an attendant phone(s) lYou cannot park more than one outside line at a time lThe Attendant Phone cannot use this feature The Attendant must use the Attendant Call Park feature lThe Call Park Recall Timer is similar to the Recall Timer, except that when the Call Park Recall Timer is set for “0” a call is recalled automatically in three minutes lYou can store “75” on an FF key and use it as a Call Park key After placing an outside call on hold, press the Call Park key to park the call The Call Park LED will light while the call is parked and then go off when the call is released 3-1 aDBS 824-l O-700Issued 3/1/95
Key Telephone FeaturesCall PickupCall Pickup(CPC-S and WC-M) The DBS 824 provides both directed and group call pickup Direct Call Pickup Description OperationA call to any extension can be answered from another extension using the Direct Call Pickup feature The Direct Call pickup feature can be programmed into a One-Touch key 1Pick up the handset The phone issues intercom dial tone2 Dial “79 ” 3Enter the number of the ringing extension l The extension number or the outside line number of the caller appears on the displayl The EXT LED lights on the MC0 or ML key 4Complete the call and replace the handset.The EXT LED goes off Related Programmingl FFl (System) Extension Class of Service Setting lFF3 (Extension) Extension Class of Service Assignment ConsiderationslIf more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature answers the call that arrives first Once the call has been picked up, other extensions that attempt to pick up Issued 3/l /95DBS 824-l O-7003-19
Call PickupKey Telephone Features the call receive busy tonelYou can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature You cannot answer alarm incoming calls or callbacks with this feature Group Call PickupDescription Using the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension Group Call Pickup can also be programmed into an FF key Operation 1Pick up the handset The phone issues intercom dial tone 2 Dial “70 ”l The extension number or the outside line number of the caller appears on the displayl The EXT LED lights 3Complete the call and replace the handset. The EXT LED goes off Related Programming l FFl (System) Extension Class of Service Setting lFF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Page Group (O-7) Extensions lFF5 (FF Keys) FF Key Assignments for Extensions Considerations 0If more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest port number first 3-20 DBS 824-i O-700Issued 3/l /95
Key Telephone FeaturesCall TransferlIf the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first lYou can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature You cannot answer Paging or Callback with this feature Call ‘Transfer(CPC-S and CPC-M) The DBS 824 provides two call transfer methods blind transfer and screened transfer Blind Transfer DescriptionBlind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer Operation 1Press the HOLD key to place the outside call on holdl The line LED for the outside line on hold flashes green l The phone issues intercom dial tone l “Hold #XX” (where “XX” is the line number) appears on the display 2Dial the extension number to which the call is to be transferred “Call-EXT XXX” (where “XXX” is the extension number) appears on the display 3Replace the handset before the other party answers lYou can also replace the handset after the third party answers l The LED for the original outside line turns red when the call has been transferred issued 3/l 195DBS 824-l O-7003-21