Panasonic Dbs 824 Instructions Manual
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Line AppearancesOperationKey Telephone Features OperationActionTo originate a trunk callPress an idle MC0 key The key blinks (green) as the call is made 1 To nlace a call on Exclusive Trunk Hold (page 3-29) 1 Press the MC0 key 1 To place a call on System Trunk Hold (page 3- 15)1 Press the HOLD keyITo transfer a call 1 Press HOLD, dial the destination exten- 1 sion, then press PROG Related Programmingl FFl (System) Least Cost Routing (LCR) Access lFF2 (Trunks) Pooled Trunk Access for Group “9” lFF2 (Trunks) Pooled Trunk Access for Groups “81-86” l FF3 (Extension) Forced Least Cost Routing lFF4 (Ringing) Ringing and Hunt Groups (all) l FF5 (Keys) FF Key Assignments (all) + FF8 (LCR) LCR Settings [all) Considerations lWhen all trunks in a group are busy, all of the corresponding MC0 keys light red lIf LCR is enabled, MC0 keys can be assigned for trunk group 89 However, the FF keys will not light lTrunk lines flash red lThere are seven groups of outside lines 9 and 81-86 lPress the MC0 key that flashes green to answer an outside call lIf there are multiple outside calls, lift the receiver (or ON/OFF) to speak to the first one If more than one call comes in from an extension, then the second receives busy tone 3-52DBS 824-l O-700 Issued 3/l /95
Key I elepnone t-eawres Multi-Line (ML) Appearances(CPC-S and CPC-M) DescriptionYou can make and receive both CO line calls and Intercom Calls using a Multi-Line (ML) keySee “ML/MC0 Separation” (page 3-54) for information on assigning both ML and MC0 keys to the same system Operation I OperationIActionITo originate an intercom or trunk callPress an idle MC0 key The key blinks (green) as the call is made To place a call on Exclusive Hold (page 3-29) To place a call on System Hold (page 3-15)Press the MC0 key Press the HOLD keyTo transfer a call 1 Press HOLD, dial the destination exten- 1 sion, then press PROG Related Programming lFFl (System) Least Cost Routing (LCR) Access lFF2 (Trunks) Pooled Trunk Access for Group “9” lFF2 (Trunks) Pooled Trunk Access for Group “8 l-86” lFF3 (Extension) Forced Least Cost Routing l FF5 (Keys) FF Key Assignment (all) l FF8 (LCR) LCR Settings (all) Considerations lA Multi-Line key will ring for incoming CO calls, Intercom Calls, recall calls, and call-forward calls lWhen a CO call or an Intercom Call arrives, a search begins for a Multi-tine key not in use The lower numbered FF keys will be searched first When a free Multi-Line key is found, the LED flashes green and the extension rings Issued 3/l /95DBS 824-l O-7003-53
ML/MC0 SeparationKey Telephone Features lIf another phone answers an incoming trunk call, the ML LED on your extension goes off and the ringing stops, indicating that the Multi-Line key on your telephone is no longer in use lWhen dialing an extension number with ML keys, the system automatically selects the free Multi-Line key with the lowest number and flashes its LED green If a sceond call comes in from another extension, the next iwest ML key flashes green (if present) lIf the CO line or held extension does not respond before the Recall Timer expires, the extension rings and the Multi-Line key flashes green lIf LCR is enabled, ML keys can be assigned for trunk group 89 However, the FF keys will not light ML/MC0 Separation(CPC-S and CPC-M) DescriptionEach extension can have either MC0 or ML keys l FF3 (Extension) ML/MC0 Separation 4 FF5 (Keys) FP Key Assignments (all) Considerations lThe initial setting for all extensions (except first attendant phone) is MC0 lThe initial setting for the first attendant phone (port 1) is ML Meet-Me Answer(CPC-S and CPC-M) DescriptionYou can answer a Paging call from any extension using the Meet-Me Answer feature 3-54 DBS 824-l O-700Issued 3/l /95
Key Telephone FeaturesMessage Waiting/Callback RequestOperation 1Pick up the handset from any extension at which you hear the Paging call The phone issues intercom dial tone 2 Press “77 ”l Paging ceases and you are connected to the party trying to reach you l The EXT LED lights Related Programming l FFl (System) Extension Class of Service Setting l FF3 (Extension) Extension Class of Service Assignment Considerations lThe Meet-Me Answer feature cannot be used with Paging Group 00 lYou can only use the Meet-Me Answer feature at an extension that does not have an incoming call lIf an external paging system or a Universal Answer system has been installed, use Group Call Pickup to respond to the Paging call lIf you are at a speakerphone, you can press the ON/OFF key instead of picking up the handset to answer the Paging Call You can then speak to the party trying to reach you using the phone’s built-in speaker and microphone Message Waiting/Callback Request(CPC-S and CPC-M) Description If you try to call an extension that is busy or does not answer, you can leave a message requesting a return call issued 3/l /95DBS 824-l O-7003-55
Message Waiting/Callback RequestKey Telephone Features OperationTo leave a Callback Request 1Press the ON/OFF key 2Dial the extension number “Call-EXT XXX,” “Busy-EXT XXX” or “Talk-EXT XXX” (where “XXX’ is the extension) appears on the display 3Dial “2” at the busy tone or while the telephone is still ringing “Accept Message” appears on the display 4Press the ON/OFF key The Message Waiting lamp flashes at the called extension To answer a Callback Request 1Pick up the handset. The phone issues intercom dial tone 2Press the AUTO key 3Press the REDIAL key lYour telephone automatically dials extension that left Callback Request lIf extension 135 left the Callback Request and your extension is set for Tone Calling, “Call-EXT XXX” (where “XXX’ is the number of the extension that left the Callback Request) appears on the display lIf extension 135 left the Callback Request and your extension is set for Voice Calling, “Talk-EXT XXX” (where “XXX” is the number of the extension that left the Callback Request) appears on the display lWhen your call is answered, the EXT LED lights and the Message Waiting lamp goes off To view the most recent Callback RequestCallback Requests are normally viewed in the order received To view the most recent callbacks first 1Press the ON/OFF key 3-56 DBS 824-l O-700Issued 3/l /95
Key I elephone I-eatUreSMessage vvamg/C;amacK nequesrl The phone issues intercom dial tone l The ON/OFF LED lights 2 Press the CONF key twiceThe most recent Callback Request appears on the display 3 Press the ON/OFF key The ON/OFF LED goes off 4Repeat steps 2 and 3 to view other Callback Requests To cancel a Callback Request 1Press the ON/OFF keyl The phone issues intercom dial tone l The ON/OFF LED lights 2 Press the AUTO key 3Press the FLASH key “Call Back Cancel” appears on the display 4 Press the ON/OFF key The ON/OFF LED goes off Related Programming lFFl (System) Extension Class of Service Setting lFF3 (Extension) Extension Class of Service Assignment ConsiderationslWhen your extension has received several Callback Requests, the number of requests appears on the left side of the display lUp to four Callback Requests can be sent to any one extension The order of the messages can then be changed by the party receiving the requests lIf you call the same extension a second time and the party answers, any Callback Requests you sent earlier will be cancelled Issued 3/l /95DBS 824-i O-7003-57
Non-Appearing Outside LinesKey Telephone Features lIf a Callback Request is sent to an extension for which Call Forwarding is set, the Callback Request will be automatically forwarded to thedesignated extensionlYou can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated Non-Appearing Outside Lines(CPC-S and CPC-M) DescriptionNon-appearing outside lines are trunks that are not assigned to a dedicated FF key or to a trunk group key on your extension The DBS 824 allows you to use non-appearing outside lines Operation Answering a Non-Appearing Outside Line CallTo answer a non-appearing outside line call at your extension, lift the receiver or press ON/OFF Selecting a Non-Appearing Outside Line 1Pick up the receiver or press ON/OFF 2 Dial88 3Dial the outside line number (01-08) 4Dial the telephone number Holding a Non-Appearing Outside LineInstead of an FF key, the EXT indicator flashes when you hold a non-appearing outside line 3-58 DBS 824-l O-700Issued 3/l /95
Key Telephone FeaturesOffhook Signaling Offhook Signaling (CPC-S and CPC-M) Description Offhook signaling sends a tone to a busy extension to indicate that another CO call has arrived OperationWhen you receive an offhook signal during a call, do the following 1Put the first call on hold 2Press the flashing FF key for the CO line of the incoming call For details about handling multiple calls, see “Call Hold” on page 3-14 Related Programmingl FF3 (Extensions) Offhook Signal l FF3 (Extensions) Offhook Signal Volume l FF3 (Extensions) Offhook Signal Pattern Considerations lThe system does not send the offhook signal under the following conditions - During a conference call - While the called extension is on hold -During a call on a CO line for which there is no line key on the called extension issued 3/l I95DBS 824-l O-7003-59
Offhook Voice Announce (OHVA)Key Telephone Features Offhook Voice Announce (OHVA)(WC-S and CPC-M) Description You can interrupt a busy extension when making an Intercom Call, and then use the Offhook Voice Announce (OHVA) feature make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA 1Pick up the handset 2Dial the desired extension number Lf the extension is busy, your phone issues busy tone 3 Press”5”l “CONFXXX YYY” (where “XXX” is the calling extension and “YYY” is the receiving extension) appears on the display if you call a busy extension l“CONF XX YYY” (where “Xx” is the line number and “YYY” is the extension) appears on the display if you call an extension that is speaking with an outside line l The EXT LED flashes l “Voice Announce” appears on the called extension’s display l The Talk Back key flashes red 4 Make your announcement To answer an OHVA 1Press the Talk Back key (must be programmed in an FF key) The Talk Back key flashes red 2To return to the previous call, press the Talk Back key again 3-60DBS 824-l O-700Issued 3/l 195
Key Telephone FeaturesOffhook Voice Announce (OHVA) To transfer a call using OHVA 1Press the HOLD key to place the call to be transferred on hold 2Dial the number of the extension to which the call will be transferred If the extension is already engaged in a call, your phone issues busy tone 3Press “5” and announce the call to be transferred If the transferred call is not accepted by the called extension, press the FLASH key to cancel the transfer If the transferred call is accepted, and Onhook Transfer is enabled for your extension hang up If Onhook Transfer is not enabled, press PROG and then hang up Note: Attendant console phones transfer by pressing the RELEASE key To answer a call after it has been announced using OHVA 1Replace the handset Your extension rings 2Pick up the handset Related Programming l FFl (System) Extension Class of Service Setting l FF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Call Waiting/OHVAConsiderations lThe held call is transferred as soon as the extension sending the OHVA hangs up lIf the transferred call is not answered immediately, it will queue for a set time limit, then return to the extension sending the OHVA (The recall timecan be set in the Transfer-Recall Timer ) lWhen receiving an OHVA, an extension’s Talk Back key’s LED will flash red When the Talk Back key is pressed to answer an OHVA, the LED will flash green Issued 3/l 195DBS 824-l O-7003-61