Panasonic Dbs 824 Instructions Manual
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DSLT FeaturesCall Hold- Transferred trunk calls lVoice calls do not forward when Call Forwarding--No Answer is used lTo forward to an external number, the number must first be pre- programmed in personal or system speed dialing Forwarding to an outside number requires the use of pooled trunks (9, 8 l-86) However, dial “9” trunk access is not available for use when Least Cost Routing is active lExtensions for which Call Forwarding to an external number has been set cannot -Be in the middle of an outside call when the feature is activated -Have a toll restriction setting that prohibits outside calls lCalls can be forwarded to a third-party voice mail by using the “Call Forward ID Code” described on page l- 12 lFor an extension to be permanently call forwarded to the pilot number of a hunt group, the hunt group pilot number must be 24.4 or above For example, if extension 200 is assigned as the pilot number of a hunt group, hunting will work properly when 200 is dialed However, permanent call forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number Call Hold(CPC-S and CPC-M) Description The HOLD key provides either exclusive or system hold, depending onsystem programming With Exclusive Hold, only the extension that held the call can retrieve it With System Hold, another extension can retrieve the call Operation To place a call on Hold
Call ParkDSLT Features Related Programmingl FFl (System) Non-appearing Central Office Line Hold lFFl (System) Recall Timer for Extension-Held Intercom Calls lFFl (System) Recall Timer for Extension-Held CO Calls lFFl (System) Trunk Line Automatic Hold (Key Bank Hold) Considerations lA held call will recall if it is not retrieved before the Hold Recall Timer expires lLf there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone However, no tone is issued at the Attendant Phone if Night Mode is activated lIf your system has onhook transfer activated, and you have placed an outside call on hold and then made an Intercom Call, make sure the other extension presses the FLASH key or hangs up before you do If you hang up before the other extension, the held outside line will be transferred to that extension lAn error tone is issued if you attempt to hold more than one call at once lThe DBS can provide Music-on-Hold to callers placed on hold See “Music-On-Hold” (page l-24) for more information Call Park(CPC-S and CPC-M) DescriptionYou can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the callSimply park the call and then page the person to whom you want to transfer the call That person can answer the call from any extension by dialing the number of the extension that parked the call 4-10DBS 824-l O-700issued 3/l I95
DSLT FeaturesCall ParkOperation To park a call 1Press the HOLD key2 Dial “75 ” To retrieve a parked call 1Lift the handset The phone issues intercom dial tone 2 Dial “76 ” 3Dial the number of the extension that parked the call Related Programming lFFl (System) Attendant Park Hold Recall Timer l FFl (System) Extension Park Hold Recall Timer Considerations lAn alarm tone is issued if a parked call is not released before the Park Recall Timer expires If this happens, the user that parked the call can retrieve it by picking up the handset If no one retrieves the call after the Park Recall Timer expires, a second alar-n-r is issued at the attendant phone(s) lYou cannot park more than one outside line at a time lThe Call Park Recall Timer is similar to the Recall Timer, except that when the Call Park Recall Timer is set for “0” a call automatically recalls in threeminutes Issued 3/l /95DBS 824-l O-7004-11
Call PickupDSLT FeaturesCall Pickup(CPC-S and CPC-M) DSLTs can use both directed and group call pickup Direct Call Pickup DescriptionA call to an extension can be answered from any other extension with the Direct Call Pickup feature Operation 1Lift the handset 2 Dial “79 ” 3Enter the number of the ringing extension Related Programmingl FFl (System) Extension Class of Service Setting l FF3 (Extension) Extension Class of Service Assignment Considerations lIf more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature answers the call that arrives fastOnce the call has been picked up, other extensions that attempt to pick up the call receive busy tone lYou can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature You cannot answer callbacks with this feature 4-12DBS 824-i O-700Issued 3/i /95
DSLT FeaturesGroup Call PickupCall Pickup DescriptionUse the Group Call Pickup feature, to answer calls to other extensions within your Paging Group (01-07) without entering the number of the extension that is ringing Operation 1Lift the handset 2 Did “70 ” Related Programmingl FFl (System) Extension Class of Service Setting lFF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Extension Page Group Considerations lIf more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest-numbered port first lIf the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first lYou can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature You cannot answer Paging or Callback with this feature lGroup Call Pickup cannot be used to pick up a ringing phone in Paging Group 00 For example, if an extension is a member of Paging Groups 00 and 06, the extension can use Group Call Pickup to answer ringing calls in Group 06, but not in Group 00 issued 3/l /95DBS 824-l O-7004-13
Call TransferDSLT featuresCall Transfer(CPC-S and CPC-M) The DBS 824 provides two call transfer methods blind transfer and screened transfer Blind Transfer DescriptionBlind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer Operation 1Press the HOLD key to place the call on hold 2Dial the extension number to which the call is to be transferred 3Replace the handset before the other party answers lYou can also replace the handset after the third party answers 0 The third party need only pick up the handset to speak to the outside line Related Programmingl FFl (System) Onhook (Automatic) Transfer lFFl (System) Extension Transfer Recall Timer for CO Calls lFFl (System) Attendant Transfer Recall Timer for CO Calls Considerations lFor users to transfer calls by pressing HOLD, dialing an extension, and going onhook, the Onhook Transfer feature must be enabled lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated 4 14 DBS 824-l O-700issued 3/l /95
DSLT FeaturesCall Transfer lYou can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred toFor example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B ”lWhen you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls your extension after the Transfer Recall Timer expires Screened Transfer(CPC-S and CPC-M) DescriptionUse the Screened Transfer feature to contact a third party and announce the call before transferring it To use Screened Transfer when your system is set for Onhook Transfer 1Press the HOLD key to place the call on hold The phone issues intercom dial tone 2Dial the extension number to which the call is to be transferred 3When your call is answered, inform the third party of the transfer 4Replace the handset.The third party need only pick up the handset to speak to the outside line To use Screened Transfer when Onhook Transfer is disabled 1Press the HOLD key to place the outside call on hold The phone issues intercom dial tone 2Dial the extension number to which the call is to be transferred 3When your call is answered, inform the third party of the transfer The EXT LED stops flashing and remains lit Issued 3/l /95DBS 824-l O-7004-15
Call WaitingDSLT Features4 Dial “8 ”The third party need only pick up the handset to speak to the outside line 5Replace the handset. Related Programmingl FFl (System) Onhook (Automatic) Transfer lFFl (System) Recall Timer for Extension -Transferred CO Calls lFFl (System) Recall Timer for Extension -Transferred CO Calls Considerations lYou cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated lYou can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example, if phone “A” is covered to phone “B,” calls that are transferred to phone “A” will be forwarded to phone “B ” lWhen you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls to your extension after the Transfer Recall Timer expires Call Waiting(CPC-S and CPC-M) DescriptionYou can send a Call Waiting signal, followed by a brief LCD message, to a busy extension The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension The following messages can be sent using the Call Waiting feature 4-l 6 DBS 824-l O-700issued 3/l /95
DSLT FeaturesCall Waiting Table 4-4Call Waiting Text Messages MessageMessage Code 5“Visitor Here” 6“Need Help” 7“Important” 9“Emergency” Message codes O-4 cannot be used Operation To Set Call Waiting 1Lift the handset 2Dial the extension number 3Upon hearing busy tone, press “3 ” 4If you wish to send a text message, dial the desired message code (5-7 or 9)The message appears on the called party’s phone if the called party has a display phone (If the extension does not have a display, it will continue toissue a call waiting tone ) 5Remain on the line until the called party picks up To answer Call Waiting (after disconnecting the current call) 1Replace the handset. The current call is disconnected 2Rick up the handset You are automatically connected to the extension sending the Call Waiting To answer Call Waiting (without disconnecting the current call)1 Press HOLD l The current call is disconnected Issued 3/l /95DBS 824-l O-7004-l 7
Camp-onDSLT Features l The new call is connected automatically2Press HOLD again to retrieve the first call Related Programming l FFl (System) Extension Class of Service Setting l FF3 (Extension) Extension Class of Service Assignment l FF3 (Extension) Call Waiting/OHVAConsiderations l Call Waiting can be used without entering a message code lAn extension that has DND activated, has a call on hold, is ringing (from another call), or is engaged in a conference call cannot receive Call Waiting messages lAn extension that has call forwarding activated cannot receive call waiting messages unless it has an available ML key Camp-on(CPC-S and CPC-M) Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free You can then to pick up your handset to automatically dial the extension Operation To activate the Camp-on feature 1Lift the handset. 2Dial the desired extension number 3Upon hearing busy tone, press “3 ”l The phone issues a ringback tone 4-18DBS 824-l O-700Issued 3/l /95